[Resolved]  Blackberry — Service Centre

I have a airtel blackberry set 8310. The display of the same is not working. I asked the customer service on [protected] that this is the problem on 1st oct 2008 at 8:00p.m.. So the prompt reply was please take it to customer care. i was given 2 addresses of Authorized Customer care centres in Delhi - one in South ex and one in NOIDA. Since I live in Patparganj, Airtel Blackberry Centre, Shop no. 225, Shoprix Mall, Sector-61, NOIDA, was nearer. I was told a time of 10am-6pm as working hrs. I reached the centre at 10.25 AM on 3rd Oct 2008. There was no one at blackberry complaint desk. The Airtel people say the concerned people will come at 11. I reconfirm after 20 minutes, they say Mr. Shiraz at Airtel Blackberry Centre was on leave and someone else would come at 11.25. At 11.25 on inquiring that no one has come, they say Blackberry dept is on not working till Monday i.e 6th Oct 2008, after, e waiting for 1 hour. Still no one at the desk. I had called customer care at 10:35 to complain that no one was at thed esk, they refuse to take a complaint and have no clue as to who would be the responsible person to reply. they say, its the service centre people only. Net of net, after a 1 hr to and fro drive and 1 hr of waiting, my net result is zero with no one to complain to. This is blackberry service? Where do the consumers go? what can they do? Airtel is cash rich on base of its customers- customers who can do nothing about their plight and there is no central body to take up their issues. This is INDIA