Blackberry Complaints & Reviews
Improper servicing
| Address: Mumbai City, Maharashtra |
I have purchased BB9300 two months ago in which trackball,camera zooming is showing error after which i visited authorised service centre Varad Electronics in Vashi.hey have replaced new cell but still given same error.
I have lost trust on BB and i want all my money back.
Prasad rane.
[protected].
I have lost trust on BB and i want all my money back.
Prasad rane.
[protected].
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Cheated by Redington Service Centre
| Address: Mumbai City, Maharashtra |
Redington service centres are useless and cheats.Very recently I had a problem with my trackpad and one more key of my blackberry 9700.Except that everything was fine till than.Now I received mail from them stating that there is a water damage.Now they are giving me back phone which is not at all in a working condition.And I am not able to start it as well.I could have repaired it outside the street side repair shops are much more genuine than these guys.But now they have in the name of servicing have damaged my handset. I have not taken it back and have told them to give it back in the same condition I have submitted. But they have denied. I am now taking route of consumer forum and other social networks and blackberry office to complaint against them till I get my handset back in the same condition or compensation for the same.
Kindly help me if anyone have some other better option to sort this out.
Kindly help me if anyone have some other better option to sort this out.
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no reply from redington for handset problem
| Address: Maharashtra |
FIRSTLY I SORRY TO TELL THAT SUCH TYPE OF SERVICE IS NOT EXPECTED FROM BLACKBERRY. I have purchased new white bold 2 9700 with pin no 25DAD69E on 26/01/2011n IME NO [protected] from mumbai n i have given my handset thrice to service center at borivali (west) for various problem as follows 1) volume button problem 2)handset hanging problem n many times i have updates OS5 as ur representative told software problem 3) i had submitted my handset on 29 th december 2011 for ear piece sound was cracking and it was burst latter i had informed n aslo dat problem got solved and i got my handset on 8 th january 2012 4) again on 12 th i submitted my handset for track pad problem and i told ur representative to get replaced my handset ad its defective and on 19 th i got handset replaced and new pin no 26E57DAC and IME NO [protected] and in that handset again same problem persist and also other problem of vibrator of handset is not proper working. so my question is that getting replaced handset n with new handset how anyone face any problem.again i have to submit my handset.
again on 21/01/2012 i submitted my handset to service center of borivali west for handset which replaced by ur company in that same fault arise my respone no is ZRV/BB/11/06478 IME NO [protected].i have also mailed my problem detail to mr.chaitanya excelation department.but no respone.THIS TYPE OF SERVICE IS NOT EXPECTED FROM BLACKBERRY.I M WITHOUT MY CELL FOR MORE THAN ONE MONTH.
so please look into this matter an replaced me wit new handset or do needfull to me my cell no is [protected] KUNAL SHETH
again on 21/01/2012 i submitted my handset to service center of borivali west for handset which replaced by ur company in that same fault arise my respone no is ZRV/BB/11/06478 IME NO [protected].i have also mailed my problem detail to mr.chaitanya excelation department.but no respone.THIS TYPE OF SERVICE IS NOT EXPECTED FROM BLACKBERRY.I M WITHOUT MY CELL FOR MORE THAN ONE MONTH.
so please look into this matter an replaced me wit new handset or do needfull to me my cell no is [protected] KUNAL SHETH
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I recently had sent my blackberry phone which was bought on June 13 2012, I had sent to redington service centre on cunnigham road Bangalore India (5th July WO no. 03505), I really doubt if they had sent the phone for service to the company or not, because the issue what I had told them “ keypad not getting unlocked” is still happening and once again I have given the phone for service for 10 more days, we need to wait for a half day for our turn to come and everything in vain, kindly ensure atleast this time the service is done properly.
New Work Order no. 03982
New Work Order no. 03982
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Quality & Service issue
| Address: Jaipur, Rajasthan |
I had purchased after lot of research & as per my need the Blackberry Bold4(9900) on 20th Oct,2011. after few days o[censored]sage i learned to operate & Handle it.
The Problem with Blackberry is that it is very Sensitive to Software if any issue arises the operating system needs to be reinstalled. which i had to do 3-4 times. Secondly Camera Was Showing the Refreshing lines while taking the pics & images were blurred.
After using it for 3 month one fine day it just got Dead with Red light Blinking( one thing was sure it was a major hardware issue which was later confirmed). I took this Handset to Service center- Redington India Ltd.-Jaipur office (they have outsourced it-The Blackberry). Now Submitting on 9th jan,2012, they said they will call & confirm whether it will be repaired by Software instillation or it will be sent to Delhi Office ( They never called me up, i was only following them, service centers numbers is also busy). Now i visited them at 16 they told me come on 21st as they have norm of 10 Working Days. when i visited them on 21 Jan,2012 , they told me they are not sure when my mobile will be dispatched from delhi nor they confirmed me that whether it will repleced by new one or the refurbished. I called on their helpline also [protected], where i was given 3 ids: [protected]@redington.co.in,ahsish.[protected]@redington.co.in & karun.[protected]@redington.co.in i mailed them Jan 23rd, but still no Response from the Company & i fell Disgusted to Spend the 32000 rs. on Such hand set & Company. Still Awaiting the Company's Response Blackberry or Redington.
These third party Service Centers are never Customer Centric. Bad Company & Bad Services Blackberry...!
The Problem with Blackberry is that it is very Sensitive to Software if any issue arises the operating system needs to be reinstalled. which i had to do 3-4 times. Secondly Camera Was Showing the Refreshing lines while taking the pics & images were blurred.
After using it for 3 month one fine day it just got Dead with Red light Blinking( one thing was sure it was a major hardware issue which was later confirmed). I took this Handset to Service center- Redington India Ltd.-Jaipur office (they have outsourced it-The Blackberry). Now Submitting on 9th jan,2012, they said they will call & confirm whether it will be repaired by Software instillation or it will be sent to Delhi Office ( They never called me up, i was only following them, service centers numbers is also busy). Now i visited them at 16 they told me come on 21st as they have norm of 10 Working Days. when i visited them on 21 Jan,2012 , they told me they are not sure when my mobile will be dispatched from delhi nor they confirmed me that whether it will repleced by new one or the refurbished. I called on their helpline also [protected], where i was given 3 ids: [protected]@redington.co.in,ahsish.[protected]@redington.co.in & karun.[protected]@redington.co.in i mailed them Jan 23rd, but still no Response from the Company & i fell Disgusted to Spend the 32000 rs. on Such hand set & Company. Still Awaiting the Company's Response Blackberry or Redington.
These third party Service Centers are never Customer Centric. Bad Company & Bad Services Blackberry...!
Aug 13, 2020
Complaint marked as Resolved Helpful
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Complain about blackberry services
| Address: Mumbai Suburban, Maharashtra |
M using curve9300.just have used for around four to five months i got a problem with my track pad and display.Tough i've visited to the nearest blackberry service center which is located in Thane at eternity mall the problem was not solved.Moreover they used my phone took a long period of 15 to 20days and did damage to my handset.I request u 2please look in this matter.you can contact me mob. no.[protected].
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Battery not available in new blackberry box
| Address: Gurgaon, Haryana |
We have purchased 4 Blackberry 9360 handsets on the name of Dehn and were also planning to buy some more. But as the services we received from your dealer seems to be disgusting.
There is one box of handset which did not include battery. Same was reported to dealer's representative (Sonu - [protected]) who told us to contact blackberry helpline wherein I was guided back to dealer to contact their RRLC team which this dealer is not aware of. I gave him the e-mail ID of blackberry support as well which was given to me by CSR when I called the helpline.
When I called him again after 2 days to know the status, he is telling me that it's been 2 weeks you purchased these handset and company is declining to do anything about it. When I asked him the contact number of concerned person at company's end; he told me call after sometime. When I tried calling again he did not answer; then I tried from some other number, he picked up as soon as he came to know that its me, he disconnected the call and switched off his phone. We do not have any other contact number of dealer where we can call.
Then I wrote a mail to blackberry support; in response they asked for IMEI no. of the handset. And it's been two week their is no response from them in-spite of daily reminder. And if I call customer care they either disconnect the call or put the call on hold without even greeting and never come back to respond.
There is one box of handset which did not include battery. Same was reported to dealer's representative (Sonu - [protected]) who told us to contact blackberry helpline wherein I was guided back to dealer to contact their RRLC team which this dealer is not aware of. I gave him the e-mail ID of blackberry support as well which was given to me by CSR when I called the helpline.
When I called him again after 2 days to know the status, he is telling me that it's been 2 weeks you purchased these handset and company is declining to do anything about it. When I asked him the contact number of concerned person at company's end; he told me call after sometime. When I tried calling again he did not answer; then I tried from some other number, he picked up as soon as he came to know that its me, he disconnected the call and switched off his phone. We do not have any other contact number of dealer where we can call.
Then I wrote a mail to blackberry support; in response they asked for IMEI no. of the handset. And it's been two week their is no response from them in-spite of daily reminder. And if I call customer care they either disconnect the call or put the call on hold without even greeting and never come back to respond.
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issue in handset
| Address: Junagadh, Gujarat |
Hello
I have purchased my blackberry smartphone torch 9860 1 month ago but I am finding many issue in handset. Some issue are given below-
Ø Battery Backup.
Ø Voice is not clear to opposite party.
Ø Hang Issue 8-10 times in a day.
Ø Auto speaker on while call is on.
Ø Issue in landscape mode vice versa to potrait mode.
Handset Description-
Model No- Torch 9860
Imei no-[protected]
I am very dissatisfied with performance of the handset I hope you will revert me back asap with a proper solution.
Thanks & Regards
Sujeet Mishra
Distribution Manager,
Vodafone West Ltd.,
Junagadh – Gujarat.
Mobile - +91 [protected]
I have purchased my blackberry smartphone torch 9860 1 month ago but I am finding many issue in handset. Some issue are given below-
Ø Battery Backup.
Ø Voice is not clear to opposite party.
Ø Hang Issue 8-10 times in a day.
Ø Auto speaker on while call is on.
Ø Issue in landscape mode vice versa to potrait mode.
Handset Description-
Model No- Torch 9860
Imei no-[protected]
I am very dissatisfied with performance of the handset I hope you will revert me back asap with a proper solution.
Thanks & Regards
Sujeet Mishra
Distribution Manager,
Vodafone West Ltd.,
Junagadh – Gujarat.
Mobile - +91 [protected]
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Sir/madam,
I have purchased Blackberry smart phone-9380 from “ M/s Anil Communications”(Bahu plaza, Jammu), vide bill no.261 dated 10/8/12.On the very second day my handset started heating from backside without using it and resulting immediate discharge of battery. On the same day I made a contact with said dealer and your BB sales boy told me that this mobile has to be sent to service station for minor settings, but further he told me to keep an observation eye on your handset for few days. But this problem was continuously faced by me.As I was out of station from jammu for last few days & Now today when I reached jammu, I went to same dealer and told briefly about same problem, as your BB sales boy was absent. I was surprised to know dealer’s comments that, ”If you came with this complaint within 15 days from purchase date we would have immediately replaced your handset with the new one”, rather I have already complaint on very second day and your BB sales boy did’nt told me about replacement within 15 days neither at the time of purchase.
However today I contacted to your BB service station and they told me to deposit your handset tomorrow for further sending it to company for repair, after taking backup your valuable data.
Considering all the above facts I request you to replace my handset because I am not knowing the terms and conditions as these were not clearly stated by your BB sales boy.
Being a reputed company I am confident that you will consider my case and replace me handset with new one.
Mb EMEI no. is-[protected]
Thanking you,
Regards-
Ajay Gupta
([protected])
Plot no.20, sarwal colony, jammu
I have purchased Blackberry smart phone-9380 from “ M/s Anil Communications”(Bahu plaza, Jammu), vide bill no.261 dated 10/8/12.On the very second day my handset started heating from backside without using it and resulting immediate discharge of battery. On the same day I made a contact with said dealer and your BB sales boy told me that this mobile has to be sent to service station for minor settings, but further he told me to keep an observation eye on your handset for few days. But this problem was continuously faced by me.As I was out of station from jammu for last few days & Now today when I reached jammu, I went to same dealer and told briefly about same problem, as your BB sales boy was absent. I was surprised to know dealer’s comments that, ”If you came with this complaint within 15 days from purchase date we would have immediately replaced your handset with the new one”, rather I have already complaint on very second day and your BB sales boy did’nt told me about replacement within 15 days neither at the time of purchase.
However today I contacted to your BB service station and they told me to deposit your handset tomorrow for further sending it to company for repair, after taking backup your valuable data.
Considering all the above facts I request you to replace my handset because I am not knowing the terms and conditions as these were not clearly stated by your BB sales boy.
Being a reputed company I am confident that you will consider my case and replace me handset with new one.
Mb EMEI no. is-[protected]
Thanking you,
Regards-
Ajay Gupta
([protected])
Plot no.20, sarwal colony, jammu
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False claim of Repair charges
| Address: Delhi |
Blackberry will go down in History Soon. The Indian Outsourced service center has started fleecing customers at their will. As usual this is was my third blackberry whose charging plug got ripped from the PCB and when went for repair the support center bluffed that water has seeped in and they will charge 12000 Indian rupee or 220 US$ for a phone which is available in the open market for 10,000 Rupee. and I went to local shop and repaired the same for just 10 US$ that is 500 rupees. Such non monitored outsourced support center will help blackberry had to its woo's of massive customer dissatisfaction they are facing for last one year... God Bless Blackberry... or Badberry
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Blackberry People did not contact me saying they will resolve my problem.
There was a call from Canada too. The gentleman said he will take of the problem with redington and arrange for change of PCB board.
But yet we have not seen any real response.
This is more misleading than the their Indian Service Provider.
I am expecting quickly reply or else I will be forced to Consumer forum and claim damages too.
Blackberry Support Awake soon before it is too late.
Mahendra Lalwani
There was a call from Canada too. The gentleman said he will take of the problem with redington and arrange for change of PCB board.
But yet we have not seen any real response.
This is more misleading than the their Indian Service Provider.
I am expecting quickly reply or else I will be forced to Consumer forum and claim damages too.
Blackberry Support Awake soon before it is too late.
Mahendra Lalwani
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Resolved
Resolved
faulty handset
| Address: South Delhi, Delhi |
With immense frustration I am posting the complaint for the second time for a faukty handset!!!
I had got a new handset after going through the below mentioned harassment in the first week of oct and now again on 18 nov 2011 I have faced the same display issue and the handset has been returned for repair. The work order no is DEL/BB/11/18320. This is my fifth visit to the service center within 9 months of buying the phone.I have serious doubts on the quality of blackberry handsets.I am going to take it further to consumer court if I don’t get an upgraded model as promised the last time.
Background is as below:
While buying a high end mobile handset, I had no second thoughts but just chose to buying Blackberry.
But now, I repent! I happen to be a sad owner of Blackberry Bold 9700 Mobile.I had bought the warranty handset from a Croma,south ex part 2,New Delhi (PIN :25ED2196, IMEI: [protected]) on 03 February, 2011 paying a total of 22890 Rupees but to my surprise within the first 6 months the handset has gone for repair thrice at Redington,Lajpat Nagar,New Delhi that too for the same problem of display.
After submitting the phone for the third time for repair I got a new handset on 24th aug 2011 (PIN: 21E74634, IMEI :[protected]). The job order no is DEL/BB/09893. This time they had given me an assurance that it will not give any more trouble as they have changed the handset. But to my utter surprise yesterday again the display again went off.I again visited the Redington Center in Lajpat Nagar and got to know that it’s the same problem again and I will have to give it for repair.
I fail to understand that how can a new handset within a month turn out to be faulty. After all the mental harassment that I have gone through in the first 6 months of getting the phone repaired thrice and getting a new handset I thought the issues will cease. But now its the fourth time and the same issue has happened with a new handset. I would also like to bring to your notice that the services of the Redington Center at Lajpat Nagar are pathetic as one has to wait for an hour everytime you visit this center.Its highly mismanaged.
Owning a blackberry has turned out to be the worst experience ever.
Puja Hira
#[protected]
I had got a new handset after going through the below mentioned harassment in the first week of oct and now again on 18 nov 2011 I have faced the same display issue and the handset has been returned for repair. The work order no is DEL/BB/11/18320. This is my fifth visit to the service center within 9 months of buying the phone.I have serious doubts on the quality of blackberry handsets.I am going to take it further to consumer court if I don’t get an upgraded model as promised the last time.
Background is as below:
While buying a high end mobile handset, I had no second thoughts but just chose to buying Blackberry.
But now, I repent! I happen to be a sad owner of Blackberry Bold 9700 Mobile.I had bought the warranty handset from a Croma,south ex part 2,New Delhi (PIN :25ED2196, IMEI: [protected]) on 03 February, 2011 paying a total of 22890 Rupees but to my surprise within the first 6 months the handset has gone for repair thrice at Redington,Lajpat Nagar,New Delhi that too for the same problem of display.
After submitting the phone for the third time for repair I got a new handset on 24th aug 2011 (PIN: 21E74634, IMEI :[protected]). The job order no is DEL/BB/09893. This time they had given me an assurance that it will not give any more trouble as they have changed the handset. But to my utter surprise yesterday again the display again went off.I again visited the Redington Center in Lajpat Nagar and got to know that it’s the same problem again and I will have to give it for repair.
I fail to understand that how can a new handset within a month turn out to be faulty. After all the mental harassment that I have gone through in the first 6 months of getting the phone repaired thrice and getting a new handset I thought the issues will cease. But now its the fourth time and the same issue has happened with a new handset. I would also like to bring to your notice that the services of the Redington Center at Lajpat Nagar are pathetic as one has to wait for an hour everytime you visit this center.Its highly mismanaged.
Owning a blackberry has turned out to be the worst experience ever.
Puja Hira
#[protected]
Aug 13, 2020
Complaint marked as Resolved View replies
Dear sir,
Myself Pratik Parashar bought a handset of blackberry model 8520 curve ...as soon as i opened on the very first day as i opened it there was a hardware problem.i went to the shop from where i brought he told me the procedure which was 10 days long..after 10 days i got new handset which has same problem as the old one as soon as i opened it i found it has same problem..i am staying far away from where i bought my handset because i am doing engineering far awy..so it is too difficult for me to go again and again there to file a complain against my handset..how many times new handset would have same problem..???i would have too wait for 15-15 days again and again..even then they r not giving the right information and handset....i would not tolerate this why would i wait for so long and still not getting my handset..again in new handset they r giving same problem..i want you to take strict action and issue me a new handset very soon..i would not wait 15 days again and again..
My Information...
E-mail id:[protected]@gmail.com
Mobile no.:[protected]
Myself Pratik Parashar bought a handset of blackberry model 8520 curve ...as soon as i opened on the very first day as i opened it there was a hardware problem.i went to the shop from where i brought he told me the procedure which was 10 days long..after 10 days i got new handset which has same problem as the old one as soon as i opened it i found it has same problem..i am staying far away from where i bought my handset because i am doing engineering far awy..so it is too difficult for me to go again and again there to file a complain against my handset..how many times new handset would have same problem..???i would have too wait for 15-15 days again and again..even then they r not giving the right information and handset....i would not tolerate this why would i wait for so long and still not getting my handset..again in new handset they r giving same problem..i want you to take strict action and issue me a new handset very soon..i would not wait 15 days again and again..
My Information...
E-mail id:[protected]@gmail.com
Mobile no.:[protected]
I had been facing the issues of my handset from a long time in rebooting and memory. I am a victim of date earse without any trace due to mobile set . My handset is 9860 and now it is lying with HCL for repair from many days. their system alsways shows that it is under process without any firm response whether my phoen is repairable...or not...i am really really tired and my business is suffering like anything. i had been a BB user from last 7 years but this experience has really shaken me and have decided to discontiue BB usage handset specially.
can someone help me please...please please
can someone help me please...please please
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Within 3 months phone not working
| Address: Maharashtra |
I have purchased a blackberry phone 9300 from a stupid store called mobile point in vile parle and at the time of purchase they said that if there is any problem then you can come to this store back and we will send it to the store.
But now when there i a problem they completely refuse to accept the fact. This is shear cheating. We have bought so many phones frm them and nw wen there is a prob they fail to help us
Also this is the 1st phone of mine that is giving me so many problems. I purchased it on 16 july and frm oct it started giving me prob.
I feel i m robbed by the mobile POINT STORE and BLACKBERRY.
But now when there i a problem they completely refuse to accept the fact. This is shear cheating. We have bought so many phones frm them and nw wen there is a prob they fail to help us
Also this is the 1st phone of mine that is giving me so many problems. I purchased it on 16 july and frm oct it started giving me prob.
I feel i m robbed by the mobile POINT STORE and BLACKBERRY.
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Non Repair Under Warranty
| Address: Mumbai Suburban, Maharashtra |
I have purchased a Blackberry curve 8520 on 9 July 2011 from The Mobile King in Agra (India) From 20 Oct'11 however it started giving problem wherein I was not able to dial any number & the key pad was behaving erratically. however soon i noticed that it worked properly automatically but then faced that same issue after 5-6hours randomly... Then I visited the Vashi (Navi Mumbai - India) service centre of Blackberry on 8 Nov & deposited my handset for repair. They asked me to collect the phone within 7days. Anyway, I was informed that as water has gone inside, the phone can't b repaired. Instead they charged Rs.200 for inspection and said that if you want repair for handset then you have to pay Rs.8000 for it. The same is a manufacturing defect from Blackberry and also as i have checked in the consumer forum i have seen many of the individuals complaining for the same reason and i hope this need to be considered and provide a resolution for the same to all the consumer facing these kind of issues. Its very much disappointing to feel such a bad service from a company like BLACKBERRY...
I am surprised that a company like Blackberry maked such inferior quality product which does not last even for six months & for a device under warranty they ask for inspection fee.
I would request all other customers to make a note of this & think twice before making a choice.
Work Order No. VAS/BB/11/02104
IMEI No. [protected]
Service Centre - Varad Electronics - Vashi Navi Mumbai
Customer Mobile No. [protected]
Customer Name. Mohd Suhaib Zahid
Customer Mail ID. [protected]@gmail.com
I am surprised that a company like Blackberry maked such inferior quality product which does not last even for six months & for a device under warranty they ask for inspection fee.
I would request all other customers to make a note of this & think twice before making a choice.
Work Order No. VAS/BB/11/02104
IMEI No. [protected]
Service Centre - Varad Electronics - Vashi Navi Mumbai
Customer Mobile No. [protected]
Customer Name. Mohd Suhaib Zahid
Customer Mail ID. [protected]@gmail.com
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i want my money back
| Address: Delhi |
i want my money back because
1st time i talk about BBM
i recharge Rs 100/ they said me it for 1 week dan my 1 week over and again my Rs100 as been cut for my balance they dont told me dat after 1 week my Rs100 will again cut for my balance i want my 100rs back
1st time i talk about BBM
i recharge Rs 100/ they said me it for 1 week dan my 1 week over and again my Rs100 as been cut for my balance they dont told me dat after 1 week my Rs100 will again cut for my balance i want my 100rs back
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very bad
plz i want money back
I have purchase 9860 Rs.21990/- before 20 days.
I am facing lot of problem from this phone. this is not permorming good.
voice problem and hang lot of problem. very bad experiance of the blackberry handset.
Iwant money back. wat to do plz suggest to us.
my ph. no.[protected]
i am waiting for positive response.
I am facing lot of problem from this phone. this is not permorming good.
voice problem and hang lot of problem. very bad experiance of the blackberry handset.
Iwant money back. wat to do plz suggest to us.
my ph. no.[protected]
i am waiting for positive response.
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Resolved
Resolved
No proper response
| Address: Faridabad, Haryana |
fromDelson [protected]@gmail.com
tosivakumar.[protected]@redington.co.in
[protected]@redington.co.in
dateFri, Oct 21, 2011 at 1:56 PM
subjectRe: FW: Problem with Handset (Reminder 3)
mailed-bygmail.com
hide details 1:56 pm (2 days ago)
On Wed, Oct 19, 2011 at 12:00 PM, Delson <[protected]@gmail.com> wrote:
thanks feroz........it was nice speaking to you over phone, hope will get a good response from Mr. Siva,
Thanks & Regards
Delson
[protected] Forwarded message[protected]
From: feroz <[protected]@redington.co.in>
Date: Wed, Oct 19, 2011 at 11:45 AM
Subject: FW: Problem with Handset (Reminder 2)
To: parveen.[protected]@redington.co.in
Cc: praveen.[protected]@redington.co.in, [protected]@gmail.com, [protected]@rediffmail.com
Dear Mr. Parveen Kumar,
FYKI. Need your intervension for the below case. No response from location.
Dear Mr. Ashwani Jindal,
Kindly address the below issue and revert customer for the below IMEI number.
IMEI - [protected]
Regards,
A.Feroz
Black Berry Support
Toll Free:[protected] | Email Support: [protected]@redington.co.in
Hours of operation: 10:00 AM – 06:30 PM, Monday to Saturday
E-mail Disclaimer:
The contents of this E-mail and any attachment(s) are for the named recipient(s) only. It shall not attach any liability on the originator RIL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without prior written consent of the author of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete it and we apologize for the inconvenience.
From: Delson [mailto:[protected]@gmail.com]
Sent: Wednesday, October 19, 2011 11:30 AM
To: feroz
Subject: Re: Problem with Handset (Reminder 2)
Hi Feroz,
Please revert what is the status of my problem
Regards
Delson
[protected] / [protected]
On Tue, Oct 18, 2011 at 10:33 PM, Delson K V <[protected]@gmail.com> wrote:
Hi Feroz,
No revert till date
Sent from BlackBerry® on Airtel
From: "feroz" <[protected]@redington.co.in>
Date: Fri, 14 Oct 2011 17:11:26 +0530
To: <[protected]@rediffmail.com>
Cc: <parveen.[protected]@redington.co.in>; <praveen.[protected]@redington.co.in>; <[protected]@gmail.com>
Subject: FW: Problem with Handset (Reminder 1)
Dear Mr. Ashwani Jindal,
Kindly address the below issue and revert customer for the below IMEI number.
IMEI - [protected]
Regards,
A.Feroz
Black Berry Support
Toll Free:[protected] | Email Support: [protected]@redington.co.in
Hours of operation: 10:00 AM – 06:30 PM, Monday to Saturday
E-mail Disclaimer:
The contents of this E-mail and any attachment(s) are for the named recipient(s) only. It shall not attach any liability on the originator RIL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without prior written consent of the author of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete it and we apologize for the inconvenience.
From: Delson [mailto:[protected]@gmail.com]
Sent: Friday, October 14, 2011 4:04 PM
To: [protected]@redington.co.in; [protected]@blackberry.net; [protected]@rim.com; bb.[protected]@airtel.in; redington.service.[protected]@gmail.com
Cc: [protected]@delsonkv.co.cc
Subject: Problem with Handset (Reminder 1)
Good Afternoon Sir / Madam,
Greetings from Rover Holidays!!!
Please find the attached invoice of by Blackberry smartphone model no. 9300 3G Cruve, from last few day i am facing the battery problem, for eg: i have recharged the battery in night checkked the status of battery which was 100% then switched off the phone and in morning when i swtiched it on it was showing me red signal (fully drain) also. the phone gets heated up without charging. When i was purchasing the handset there was a person from blackberry he informed me that i dont have to carry the invoice with me when ever i travell, so i sent one of my office person to take the handset to service center at A-106, UGF, Mall Manhattan, Old Faridabad - 121002, she checked with her system and was not able to trace it also she told there is no such kind of online bill servic by blackberry her name is Poonam thats what she told me over phone, today 14-Oct-11, i went to their service center with orginal copy of invoice to the same service center mentioned above. i told them about the issue with the handset (batter getting drained very soon & handset is getting heated without charging) she told me that i have to submit my handset and it will take atleast 12 working day to get resolved as they have to courier the handset to chennai office, so i asked them to give me a spare handset for the time being, they said that they have only 3 spare handset and all the handset they have given it to other customers, same time there were other 4 customers having problem with blackberry handset, tell me where those customers will go / or who is going to bear the loss. then i asked her how can i get in touch with blackberry customer care she gave me the no ([protected]) i called so many times and there was no response, so finally i called Mr. Ajay ([protected]) M/s Ajay Sky Communications to help me out with it he asked me to speak to Mr. Gagan in the service center and he was on leave, So there was Mr. Sunil ([protected] / [protected]) he told me that they dont have any spare handset and and i asked if they have any email id of blackberry they said they dont have any information, Now again i called Mr. Ajay M/s Ajay Sky Communications, he to told me that you handover the handset to them i will give you my handset, now tell me whose responsibility is to replace the handset, is this is what blackeberry is famous for, now i asked atleast you change the battery so that i can use my handset till i can arrange any other blackberry handset, for that too she told me that they dont have any battery with them so they have get it from their head office which will take atleast 20 to 22 days to get a new batterry, This is my season time where i cannot go anywhere without my mail, WHY DO YOU GUYS NEED SO MANY DAYS TO RESOLVE A SMALL PROBLEM & YOU HAVE ONLY 3 SPARE HANDSET FOR 1 SERVICE CENTER.
Please read each and every bit of my mail, and revert back to me ASAP, or my last step will be the consumer court.
With Regards
Delson
Sr. Leisure Advisor
+91-[protected] / [protected] / [protected]
Rover Holidays Pvt. Ltd.
Delhi office:
1C-102, N.I.T Faridabad (NCR of Delhi), Haryana-121001, INDIA
Ph: +[protected], 4107006, 4108006 | Fax: +[protected]
Mobile: +91 [protected] | Email: [protected]@roverholidays.com | www.vacationskerala.com |
yahoo Chat: vacationskerala
Cochin Office
29/58 C. Division No.36, Vattekadu Junction, Kaloor-Kadavanthra Road,
Kaloor - 17. Cochin - Kerala - INDIA
Ph: +[protected], 4027008, Mobile: +91 [protected], [protected] | Email: [protected]@roverholidays.com | yahoo chat: cochin.roverholidays
Bangalore office
No. 24, First Floor, 100 Feet Inner Ring Road, Koramangala, Bangalore - 47
Tel:+[protected], 42028686| Email: [protected]@roverholidays.com
Yahoo Chat: [protected]@yahoo.in
Web: www.roverholidays.com, www.vacationskerala.com, www.kerala-honeymoon-packages.com
tosivakumar.[protected]@redington.co.in
[protected]@redington.co.in
dateFri, Oct 21, 2011 at 1:56 PM
subjectRe: FW: Problem with Handset (Reminder 3)
mailed-bygmail.com
hide details 1:56 pm (2 days ago)
On Wed, Oct 19, 2011 at 12:00 PM, Delson <[protected]@gmail.com> wrote:
thanks feroz........it was nice speaking to you over phone, hope will get a good response from Mr. Siva,
Thanks & Regards
Delson
[protected] Forwarded message[protected]
From: feroz <[protected]@redington.co.in>
Date: Wed, Oct 19, 2011 at 11:45 AM
Subject: FW: Problem with Handset (Reminder 2)
To: parveen.[protected]@redington.co.in
Cc: praveen.[protected]@redington.co.in, [protected]@gmail.com, [protected]@rediffmail.com
Dear Mr. Parveen Kumar,
FYKI. Need your intervension for the below case. No response from location.
Dear Mr. Ashwani Jindal,
Kindly address the below issue and revert customer for the below IMEI number.
IMEI - [protected]
Regards,
A.Feroz
Black Berry Support
Toll Free:[protected] | Email Support: [protected]@redington.co.in
Hours of operation: 10:00 AM – 06:30 PM, Monday to Saturday
E-mail Disclaimer:
The contents of this E-mail and any attachment(s) are for the named recipient(s) only. It shall not attach any liability on the originator RIL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without prior written consent of the author of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete it and we apologize for the inconvenience.
From: Delson [mailto:[protected]@gmail.com]
Sent: Wednesday, October 19, 2011 11:30 AM
To: feroz
Subject: Re: Problem with Handset (Reminder 2)
Hi Feroz,
Please revert what is the status of my problem
Regards
Delson
[protected] / [protected]
On Tue, Oct 18, 2011 at 10:33 PM, Delson K V <[protected]@gmail.com> wrote:
Hi Feroz,
No revert till date
Sent from BlackBerry® on Airtel
From: "feroz" <[protected]@redington.co.in>
Date: Fri, 14 Oct 2011 17:11:26 +0530
To: <[protected]@rediffmail.com>
Cc: <parveen.[protected]@redington.co.in>; <praveen.[protected]@redington.co.in>; <[protected]@gmail.com>
Subject: FW: Problem with Handset (Reminder 1)
Dear Mr. Ashwani Jindal,
Kindly address the below issue and revert customer for the below IMEI number.
IMEI - [protected]
Regards,
A.Feroz
Black Berry Support
Toll Free:[protected] | Email Support: [protected]@redington.co.in
Hours of operation: 10:00 AM – 06:30 PM, Monday to Saturday
E-mail Disclaimer:
The contents of this E-mail and any attachment(s) are for the named recipient(s) only. It shall not attach any liability on the originator RIL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without prior written consent of the author of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete it and we apologize for the inconvenience.
From: Delson [mailto:[protected]@gmail.com]
Sent: Friday, October 14, 2011 4:04 PM
To: [protected]@redington.co.in; [protected]@blackberry.net; [protected]@rim.com; bb.[protected]@airtel.in; redington.service.[protected]@gmail.com
Cc: [protected]@delsonkv.co.cc
Subject: Problem with Handset (Reminder 1)
Good Afternoon Sir / Madam,
Greetings from Rover Holidays!!!
Please find the attached invoice of by Blackberry smartphone model no. 9300 3G Cruve, from last few day i am facing the battery problem, for eg: i have recharged the battery in night checkked the status of battery which was 100% then switched off the phone and in morning when i swtiched it on it was showing me red signal (fully drain) also. the phone gets heated up without charging. When i was purchasing the handset there was a person from blackberry he informed me that i dont have to carry the invoice with me when ever i travell, so i sent one of my office person to take the handset to service center at A-106, UGF, Mall Manhattan, Old Faridabad - 121002, she checked with her system and was not able to trace it also she told there is no such kind of online bill servic by blackberry her name is Poonam thats what she told me over phone, today 14-Oct-11, i went to their service center with orginal copy of invoice to the same service center mentioned above. i told them about the issue with the handset (batter getting drained very soon & handset is getting heated without charging) she told me that i have to submit my handset and it will take atleast 12 working day to get resolved as they have to courier the handset to chennai office, so i asked them to give me a spare handset for the time being, they said that they have only 3 spare handset and all the handset they have given it to other customers, same time there were other 4 customers having problem with blackberry handset, tell me where those customers will go / or who is going to bear the loss. then i asked her how can i get in touch with blackberry customer care she gave me the no ([protected]) i called so many times and there was no response, so finally i called Mr. Ajay ([protected]) M/s Ajay Sky Communications to help me out with it he asked me to speak to Mr. Gagan in the service center and he was on leave, So there was Mr. Sunil ([protected] / [protected]) he told me that they dont have any spare handset and and i asked if they have any email id of blackberry they said they dont have any information, Now again i called Mr. Ajay M/s Ajay Sky Communications, he to told me that you handover the handset to them i will give you my handset, now tell me whose responsibility is to replace the handset, is this is what blackeberry is famous for, now i asked atleast you change the battery so that i can use my handset till i can arrange any other blackberry handset, for that too she told me that they dont have any battery with them so they have get it from their head office which will take atleast 20 to 22 days to get a new batterry, This is my season time where i cannot go anywhere without my mail, WHY DO YOU GUYS NEED SO MANY DAYS TO RESOLVE A SMALL PROBLEM & YOU HAVE ONLY 3 SPARE HANDSET FOR 1 SERVICE CENTER.
Please read each and every bit of my mail, and revert back to me ASAP, or my last step will be the consumer court.
With Regards
Delson
Sr. Leisure Advisor
+91-[protected] / [protected] / [protected]
Rover Holidays Pvt. Ltd.
Delhi office:
1C-102, N.I.T Faridabad (NCR of Delhi), Haryana-121001, INDIA
Ph: +[protected], 4107006, 4108006 | Fax: +[protected]
Mobile: +91 [protected] | Email: [protected]@roverholidays.com | www.vacationskerala.com |
yahoo Chat: vacationskerala
Cochin Office
29/58 C. Division No.36, Vattekadu Junction, Kaloor-Kadavanthra Road,
Kaloor - 17. Cochin - Kerala - INDIA
Ph: +[protected], 4027008, Mobile: +91 [protected], [protected] | Email: [protected]@roverholidays.com | yahoo chat: cochin.roverholidays
Bangalore office
No. 24, First Floor, 100 Feet Inner Ring Road, Koramangala, Bangalore - 47
Tel:+[protected], 42028686| Email: [protected]@roverholidays.com
Yahoo Chat: [protected]@yahoo.in
Web: www.roverholidays.com, www.vacationskerala.com, www.kerala-honeymoon-packages.com
Aug 13, 2020
Complaint marked as Resolved View replies
Blackberry — no proper response from
Reference: Connection # +[protected] in the name of Mr. PV Prasanna Reddy,I had enquired from the Airtel outlet (Mr. Mohit) at Rajpur Road in Dehradun, Uttarakhand regarding blackberry handset and activation of the blackberry services on the above reffered connection.
They assured me about everything i had enquired about therefore i paid the money to the tune of Rs 21, 990/- in advance vide receipt no 9113 dtd 9-July-2009.
After receiving the amount Mr. Mohit from the Airtel office stopped responding properly and inspite of my vigorous followup the handset was delivered to me after 15 days.
Now they are not responding over the activation of blackberry services. I had requested for Rs 899/- plan but have not received the services activation response.
I regretfully submit that the quality of services at the Dehradun Rajpur Road outlet does not match the big promises that Airtel makes.
I strongly suggest that some action must be taken on such workers in Airtle who are hired for customer services but fail to do the same and cause suffocation to the customers.
Manpreet Singh
no contact no. of reliance black berry repair centre
i bought a new blackberry pearl flip (8220) from mobile store kolkata in the starting of nov. and just within 3 week it went dead, after which i gave it to redington service centre, lansdown place n it's been over a month they r nt handing me the set . i feel like asking blackberry to return my money, as if this is the scenario of service, then i'll be facing problems everytime.
can someone help me with it.
can someone help me with it.
i my self having problem with my phone iemi - [protected], i am mailing blackberry from last 20 days, ive facebooked them, i tried to contact them on twitter, they are not replying. none till date. BLACKBERRY SUCKS.
Yes I too fully agree. Purchase only from Airtel/Vodafone - never buy from a retailer (Redington). They dont listen at all after sale. If you buy fom any retailer (that means except directly from Airtel/Vodafone) - that means u are buying from Redington - as they import blackberry in India. Redington is the most pathetic blackberry sellers. After sale, they dont respond at all. My personal experience - I kept writing emails, but noone even responded from Redington. I can assure that buying from Airtel/Vodafone is advisable - as they support you in case of support needed later.
ankit
[protected]
ankit
[protected]
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Issue in blackberry handset
| Address: South West Delhi, Delhi |
I purchased a blackberry mobile handset (Model 8320) from Gizmo E Bazaar Pvt. Ltd. On 1st June 2011. Only after few days around 40 days charging of the phone automatically stopped working. jack of the mobile stop working. Therefore I visited to your service centre in Sahara Mall, Gurgaon and got to know from the service station incharge that charging jack of the handset is not working. The service centre guys told me that this part is not cover under warranty and charged me INR 1,800/- for jack replacement. Though I was surprised for not covered under warranty but I have to believe as it was a authorized service centre. After few days again charging system of the mobile stop working. Again I have visited same service centre and come to know that by there is a problem in my battery and I need to purchase a new battery as again it is not covered.
Can you please check the issue here. Let me know a way out ASAP.
Can you please check the issue here. Let me know a way out ASAP.
View replies
i am with you.the person name Mr. Sidharth Elwadhi(Who manage the site).he is too busy that he never bother about customer complaint.i am also facing the same issue even the product is faulty one.they are not gonna refund or replace ur product.request you all to please send e-mail at [protected]@moneycontrol.com with details of complaint & your telephone no. they will contact u.i will do the same and will paste this reply everywhere possible.
MY MOBILE NOT WORKING
HI MY MOBILE 9300 IS SYSTEM FILE IS COURPETED HOW TO DOWNLOAD THE SOFETWEAR BCZ NO NET WORKING NO AAP WORLD PLZ HELP ME REGDS NEERAJ SHARMA [protected] NEERAJ.[protected]@GMAIL.COM Helpful
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Blackberry 9105 handset Complaint
| Address: Gujarat |
My Mobile Number: [protected]
IMEI no. [protected]
Work order AHM/BB/11/03637
Purchase Date :- 27th April '11
Its with utmost regret and pain that am writing this note to you....I am using Blackberry handset since last 6 years but this time I had made an unfortunate decision of
buying a Blackberry 9105 bearing your brand....
The problem are :-
1. Charging port is not working- I have to adjust properly for getting the BB charged.
2. Keywords are clicked twice- If i click enter once then it automatically work twice.
3. Battery drained up after 1 to 2hrs talk time- after charging full it last for 2 hours of talktime.
With a heavy heart I must say that my last conversations with all employees @ BB Service have painted a very bad picture of Blackberry's customer sensitivity and
concern towards its customer.I'm working with Airtel and have been using BB for the last 6-7 years, all the employees at our organisation are also using BB.
The service guys at BB are now giving me the that my new BB handheld have been serviced before somewhere outside,The handset is irreparable due to
Incoming USB reworked and pad damaged. I must say that it doesn't hold good and absolutely incorrect. I'm the only only person who had been using this device
for the last 6 months and have given this for service for the first time to you. It seems some goo[censored]p has happened @ your Service Station and I've been made the prey.
Now, I'm being asked to pay another 10 K to get the Handset replaced. I'm totally confused either people are making me fool or it is somebody's vested interest.
Since, BB is a big brand and always put Customer First, I'm expecting a solution and right direction from you.
An early reply on this is much awaited.
IMEI no. [protected]
Work order AHM/BB/11/03637
Purchase Date :- 27th April '11
Its with utmost regret and pain that am writing this note to you....I am using Blackberry handset since last 6 years but this time I had made an unfortunate decision of
buying a Blackberry 9105 bearing your brand....
The problem are :-
1. Charging port is not working- I have to adjust properly for getting the BB charged.
2. Keywords are clicked twice- If i click enter once then it automatically work twice.
3. Battery drained up after 1 to 2hrs talk time- after charging full it last for 2 hours of talktime.
With a heavy heart I must say that my last conversations with all employees @ BB Service have painted a very bad picture of Blackberry's customer sensitivity and
concern towards its customer.I'm working with Airtel and have been using BB for the last 6-7 years, all the employees at our organisation are also using BB.
The service guys at BB are now giving me the that my new BB handheld have been serviced before somewhere outside,The handset is irreparable due to
Incoming USB reworked and pad damaged. I must say that it doesn't hold good and absolutely incorrect. I'm the only only person who had been using this device
for the last 6 months and have given this for service for the first time to you. It seems some goo[censored]p has happened @ your Service Station and I've been made the prey.
Now, I'm being asked to pay another 10 K to get the Handset replaced. I'm totally confused either people are making me fool or it is somebody's vested interest.
Since, BB is a big brand and always put Customer First, I'm expecting a solution and right direction from you.
An early reply on this is much awaited.
View replies
Blackberry 9105 — Horrible handset
I bought blackberry 9105 around 9 months back. being a blackberry i was kind of confident about the quality of handset and did not mind payin a bit more to get one. but within 2 months o[censored]sing blackberry the handset started showing probs. initially it started by just hanging a bit, but later the time started to by itself every now and then. still being under warranty period i gave my mobile for servicing. the shopkeepers claimed that many people are having probs with this handset and we can try upgrading the software which might solve the problem, but after getting back from servicing the problem continued and various other probs too started surfacing. Like:Time changes by itself
It started hanging too much
Phone stopped charging
Keypads don’t work well. Various alphabets appear if i press a single key pad slightly.
I complained again at the shop and they once again said bring back the handset we will check. They themselves dint seem confident that the probs with handset can be completely solved. I seem to have wasted 19000rs on a useless phone. My phone is still under warranty period and i want a replacement. My shopkeepers are of no help.
Please advice wht can be done. I have put a lot of money on this phone and it feels bad to see money go wasted.
Helpful
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Resolved
Resolved
Display not working
| Address: Nashik, Maharashtra |
I bought Black Berry hand set in April 2011 and the display stopped working last week. I have given it to Service Center but they say I have to pay for it even if its covered under warranty until company certifies that this is within warranty. I have produced the bill to service center and demanded replacement which they refused. I asked for Standby cell phone which was not available.
Please help to recover replacement from Black Berry.
Please help to recover replacement from Black Berry.
Aug 13, 2020
Complaint marked as Resolved View replies
mobile blackberry — display not working properly
THE COMPLAINT NOTED THAT WE HAVE PURCHASED A SONY ERICSSION BLACK BERRY MOBILE WHICH IS NOT WORKING PROPERLY WITHIN THE WARRANTY PERIOED UR CUSTOMER SERVICE IN PARRYS CHENNAI HAS NOT GIVEN A FEED BACK CORRECTLY PLS RVRT VIA TELECON IN THIS MATTER QUICKLY UR IMMEDIATE ACTION IN THIS REGARDS WOULD BE HIGHLY APPRECIATED THANK U... Dear Customer Care,
Yesterday I have received my Blackberry Handset from M/s Comsoft Computers, Faridabad after second time repaired for following problem
1. During Charging Mobile Screen getting white(No Icon)
2. During call received or make Screen getting white(No Icon)
3. When ever moved to out side then screen getting white(No Icon)
Second time service ref. no –
XFS – BB – 12 – 001249
I am surprise how problem not getting resolve even clear problem statement defined during call log, Now I am frustrated with this Brand of Hand set and now request you to please give us final solution, if not resolve this time I will approach to consumer court for this issue.
Hope you will under stand the customer pain and will help us and make customer happy by providing right service .
Kind regards,
Brijesh Pandey
ANDRITZ HYDRO
Quality Management
ANDRITZ HYDRO Private Limited
49/5, Mathura Road, Village Prithla,
District Palwal – 121 102 (Haryana) India
Phone: +91.1275.288473
Fax: +91.1275.262055
Mobile: +91.[protected]
brijesh.[protected]@andritz.com
www.andritz.com
[protected][protected][protected][protected]
From: Pandey Brijesh
Sent: Monday, July 02, 2012 12:49 PM
To: 'parveen.[protected]@redington.co.in'; 'redington.service.[protected]@gmail.com'
Cc: 'feroz'; '[protected]@redington.co.in'
Subject: RE: Home Screen getting white during charging & long call duration.
Dear Customer Care,
Please conform the current status of my complaint and by when I we received my mobile with resolve the below concern.
Awaiting reply
Kind regards,
Brijesh Pandey
ANDRITZ HYDRO
Quality Management
ANDRITZ HYDRO Private Limited
49/5, Mathura Road, Village Prithla,
District Palwal – 121 102 (Haryana) India
Phone: +91.1275.288473
Fax: +91.1275.262055
Mobile: +91.[protected]
brijesh.[protected]@andritz.com
www.andritz.com
[protected][protected][protected][protected]
From: Pandey Brijesh
Sent: Monday, June 25, 2012 5:10 PM
To: 'parveen.[protected]@redington.co.in'
Cc: 'feroz'
Subject: FW: Home Screen getting white during charging & long call duration.
Dear Mr. Praveen,
This is regarding my Handset of Blackberry 8520 having IMEI No – [protected]
Last two week I had given my Hand set to following Blackberry Service Center with this details
Problem Statement –
4. During Charging Mobile Screen getting white(No Icon)
5. During call received or make Screen getting white(No Icon)
6. When ever moved to out side then screen getting white(No Icon)
Last time service ref. no –
XFS – BB – 12 – 00829
After repaired by your service agency two days Handset was in ok condition and next days onwards same condition happening, now I am in trouble and not able to do perform management job on time.
So request you to please suggest how can resolve the issue as soon as possible.
Kind regards,
Brijesh Pandey
ANDRITZ HYDRO
Quality Management
ANDRITZ HYDRO Private Limited
49/5, Mathura Road, Village Prithla,
District Palwal – 121 102 (Haryana) India
Phone: +91.1275.288473
Fax: +91.1275.262055
Mobile: +91.[protected]
brijesh.[protected]@andritz.com
www.andritz.com
[protected][protected][protected][protected]
From: Pandey Brijesh
Sent: Monday, June 11, 2012 7:23 PM
To: 'feroz'; '[protected]@rediffmail.com'
Cc: 'parveen.[protected]@redington.co.in'; 'praveen.[protected]@redington.co.in'
Subject: RE: Home Screen getting white during charging & long call duration.
Dear customer Care,
No response – Reminder
Kind regards,
Brijesh Pandey
ANDRITZ HYDRO
Quality Management
ANDRITZ HYDRO Private Limited
49/5, Mathura Road, Village Prithla,
District Palwal – 121 102 (Haryana) India
Phone: +91.1275.288473
Fax: +91.1275.262055
Mobile: +91.[protected]
brijesh.[protected]@andritz.com
www.andritz.com
[protected][protected][protected][protected]
From: Pandey Brijesh
Sent: Tuesday, June 05, 2012 8:34 AM
To: 'feroz'; [protected]@rediffmail.com
Cc: parveen.[protected]@redington.co.in; praveen.[protected]@redington.co.in
Subject: RE: Home Screen getting white during charging & long call duration.
Dear Customer,
Please conform by when my issue will be resolved, my business is suffering.
Awaiting your prompt response.
Kind regards,
Brijesh Pandey
ANDRITZ HYDRO
Quality Management
ANDRITZ HYDRO Private Limited
49/5, Mathura Road, Village Prithla,
District Palwal – 121 102 (Haryana) India
Phone: +91.1275.288473
Fax: +91.1275.262055
Mobile: +91.[protected]
brijesh.[protected]@andritz.com
www.andritz.com
[protected][protected][protected][protected]
From: feroz [mailto:[protected]@redington.co.in]
Sent: Monday, June 04, 2012 3:41 PM
To: [protected]@rediffmail.com
Cc: parveen.[protected]@redington.co.in; praveen.[protected]@redington.co.in; Pandey Brijesh
Subject: FW: Home Screen getting white during charging & long call duration.
Dear Mr. Ashwani Jindal,
Kindly address the below issue and revert customer.
Regards,
A.Feroz
Black Berry Support
Toll Free:[protected] | Email Support: [protected]@redington.co.in
Hours of operation: 10:00 AM – 06:30 PM, Monday to Saturday
E-mail Disclaimer:
The contents of this E-mail and any attachment(s) are for the named recipient(s) only. It shall not attach any liability on the originator RIL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without prior written consent of the author of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete it and we apologize for the inconvenience.
From: Pandey Brijesh [mailto:Brijesh.[protected]@andritz.com]
Sent: Monday, June 04, 2012 8:35 AM
To: feroz
Subject: RE: Home Screen getting white during charging & long call duration.
Dear Customer Care,
Please find IMEI number – [protected]
Mobile handed over to Customer care center Faridabad as under warranty and corrective action to be taken.
Please conform by when I will get back in correction condition.
Kind regards,
Brijesh Pandey
ANDRITZ HYDRO
Quality Management
ANDRITZ HYDRO Private Limited
49/5, Mathura Road, Village Prithla,
District Palwal – 121 102 (Haryana) India
Phone: +91.1275.288473
Fax: +91.1275.262055
Mobile: +91.[protected]
brijesh.[protected]@andritz.com
www.andritz.com
[protected][protected][protected][protected]
From: feroz [mailto:[protected]@redington.co.in]
Sent: Saturday, June 02, 2012 6:42 PM
To: Pandey Brijesh
Subject: RE: Home Screen getting white during charging & long call duration.
Dear Sir,
Thankyou for contacting REDINGTON BLACKBERRY support.
Please provide us IMEI number of your handset for further help.
If you require further assistance, please feel free to contact us either by replying to this message or by calling at one of the number below.
Regards,
A.Feroz
Black Berry Support
Toll Free:[protected] | Email Support: [protected]@redington.co.in
Hours of operation: 10:00 AM – 06:30 PM, Monday to Saturday
E-mail Disclaimer:
The contents of this E-mail and any attachment(s) are for the named recipient(s) only. It shall not attach any liability on the originator RIL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without prior written consent of the author of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete it and we apologize for the inconvenience.
From: Pandey Brijesh [mailto:Brijesh.[protected]@andritz.com]
Sent: Saturday, June 02, 2012 2:24 PM
To: [protected]@redington.co.in
Subject: Home Screen getting white during charging & long call duration.
Dear Customer,
I have purchased Blackberry curve 8520 dated 31.01.12 from M/s Etree Marketing Pvt.Ltd Delhi
Now last 3 days I have complaint in my mobile is screen getting white during charging & long call duration. And after 10 – 20minutes again coming in natural screen.
Request you to please suggest how this can be solved.
Kind regards,
Brijesh Pandey
ANDRITZ HYDRO
Quality Management
ANDRITZ HYDRO Private Limited
49/5, Mathura Road, Village Prithla,
District Palwal – 121 102 (Haryana) India
Phone: +91.1275.288473
Fax: +91.1275.262055
Mobile: +91.[protected]
brijesh.[protected]@andritz.com
www.andritz.com
Yesterday I have received my Blackberry Handset from M/s Comsoft Computers, Faridabad after second time repaired for following problem
1. During Charging Mobile Screen getting white(No Icon)
2. During call received or make Screen getting white(No Icon)
3. When ever moved to out side then screen getting white(No Icon)
Second time service ref. no –
XFS – BB – 12 – 001249
I am surprise how problem not getting resolve even clear problem statement defined during call log, Now I am frustrated with this Brand of Hand set and now request you to please give us final solution, if not resolve this time I will approach to consumer court for this issue.
Hope you will under stand the customer pain and will help us and make customer happy by providing right service .
Kind regards,
Brijesh Pandey
ANDRITZ HYDRO
Quality Management
ANDRITZ HYDRO Private Limited
49/5, Mathura Road, Village Prithla,
District Palwal – 121 102 (Haryana) India
Phone: +91.1275.288473
Fax: +91.1275.262055
Mobile: +91.[protected]
brijesh.[protected]@andritz.com
www.andritz.com
[protected][protected][protected][protected]
From: Pandey Brijesh
Sent: Monday, July 02, 2012 12:49 PM
To: 'parveen.[protected]@redington.co.in'; 'redington.service.[protected]@gmail.com'
Cc: 'feroz'; '[protected]@redington.co.in'
Subject: RE: Home Screen getting white during charging & long call duration.
Dear Customer Care,
Please conform the current status of my complaint and by when I we received my mobile with resolve the below concern.
Awaiting reply
Kind regards,
Brijesh Pandey
ANDRITZ HYDRO
Quality Management
ANDRITZ HYDRO Private Limited
49/5, Mathura Road, Village Prithla,
District Palwal – 121 102 (Haryana) India
Phone: +91.1275.288473
Fax: +91.1275.262055
Mobile: +91.[protected]
brijesh.[protected]@andritz.com
www.andritz.com
[protected][protected][protected][protected]
From: Pandey Brijesh
Sent: Monday, June 25, 2012 5:10 PM
To: 'parveen.[protected]@redington.co.in'
Cc: 'feroz'
Subject: FW: Home Screen getting white during charging & long call duration.
Dear Mr. Praveen,
This is regarding my Handset of Blackberry 8520 having IMEI No – [protected]
Last two week I had given my Hand set to following Blackberry Service Center with this details
Problem Statement –
4. During Charging Mobile Screen getting white(No Icon)
5. During call received or make Screen getting white(No Icon)
6. When ever moved to out side then screen getting white(No Icon)
Last time service ref. no –
XFS – BB – 12 – 00829
After repaired by your service agency two days Handset was in ok condition and next days onwards same condition happening, now I am in trouble and not able to do perform management job on time.
So request you to please suggest how can resolve the issue as soon as possible.
Kind regards,
Brijesh Pandey
ANDRITZ HYDRO
Quality Management
ANDRITZ HYDRO Private Limited
49/5, Mathura Road, Village Prithla,
District Palwal – 121 102 (Haryana) India
Phone: +91.1275.288473
Fax: +91.1275.262055
Mobile: +91.[protected]
brijesh.[protected]@andritz.com
www.andritz.com
[protected][protected][protected][protected]
From: Pandey Brijesh
Sent: Monday, June 11, 2012 7:23 PM
To: 'feroz'; '[protected]@rediffmail.com'
Cc: 'parveen.[protected]@redington.co.in'; 'praveen.[protected]@redington.co.in'
Subject: RE: Home Screen getting white during charging & long call duration.
Dear customer Care,
No response – Reminder
Kind regards,
Brijesh Pandey
ANDRITZ HYDRO
Quality Management
ANDRITZ HYDRO Private Limited
49/5, Mathura Road, Village Prithla,
District Palwal – 121 102 (Haryana) India
Phone: +91.1275.288473
Fax: +91.1275.262055
Mobile: +91.[protected]
brijesh.[protected]@andritz.com
www.andritz.com
[protected][protected][protected][protected]
From: Pandey Brijesh
Sent: Tuesday, June 05, 2012 8:34 AM
To: 'feroz'; [protected]@rediffmail.com
Cc: parveen.[protected]@redington.co.in; praveen.[protected]@redington.co.in
Subject: RE: Home Screen getting white during charging & long call duration.
Dear Customer,
Please conform by when my issue will be resolved, my business is suffering.
Awaiting your prompt response.
Kind regards,
Brijesh Pandey
ANDRITZ HYDRO
Quality Management
ANDRITZ HYDRO Private Limited
49/5, Mathura Road, Village Prithla,
District Palwal – 121 102 (Haryana) India
Phone: +91.1275.288473
Fax: +91.1275.262055
Mobile: +91.[protected]
brijesh.[protected]@andritz.com
www.andritz.com
[protected][protected][protected][protected]
From: feroz [mailto:[protected]@redington.co.in]
Sent: Monday, June 04, 2012 3:41 PM
To: [protected]@rediffmail.com
Cc: parveen.[protected]@redington.co.in; praveen.[protected]@redington.co.in; Pandey Brijesh
Subject: FW: Home Screen getting white during charging & long call duration.
Dear Mr. Ashwani Jindal,
Kindly address the below issue and revert customer.
Regards,
A.Feroz
Black Berry Support
Toll Free:[protected] | Email Support: [protected]@redington.co.in
Hours of operation: 10:00 AM – 06:30 PM, Monday to Saturday
E-mail Disclaimer:
The contents of this E-mail and any attachment(s) are for the named recipient(s) only. It shall not attach any liability on the originator RIL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without prior written consent of the author of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete it and we apologize for the inconvenience.
From: Pandey Brijesh [mailto:Brijesh.[protected]@andritz.com]
Sent: Monday, June 04, 2012 8:35 AM
To: feroz
Subject: RE: Home Screen getting white during charging & long call duration.
Dear Customer Care,
Please find IMEI number – [protected]
Mobile handed over to Customer care center Faridabad as under warranty and corrective action to be taken.
Please conform by when I will get back in correction condition.
Kind regards,
Brijesh Pandey
ANDRITZ HYDRO
Quality Management
ANDRITZ HYDRO Private Limited
49/5, Mathura Road, Village Prithla,
District Palwal – 121 102 (Haryana) India
Phone: +91.1275.288473
Fax: +91.1275.262055
Mobile: +91.[protected]
brijesh.[protected]@andritz.com
www.andritz.com
[protected][protected][protected][protected]
From: feroz [mailto:[protected]@redington.co.in]
Sent: Saturday, June 02, 2012 6:42 PM
To: Pandey Brijesh
Subject: RE: Home Screen getting white during charging & long call duration.
Dear Sir,
Thankyou for contacting REDINGTON BLACKBERRY support.
Please provide us IMEI number of your handset for further help.
If you require further assistance, please feel free to contact us either by replying to this message or by calling at one of the number below.
Regards,
A.Feroz
Black Berry Support
Toll Free:[protected] | Email Support: [protected]@redington.co.in
Hours of operation: 10:00 AM – 06:30 PM, Monday to Saturday
E-mail Disclaimer:
The contents of this E-mail and any attachment(s) are for the named recipient(s) only. It shall not attach any liability on the originator RIL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without prior written consent of the author of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete it and we apologize for the inconvenience.
From: Pandey Brijesh [mailto:Brijesh.[protected]@andritz.com]
Sent: Saturday, June 02, 2012 2:24 PM
To: [protected]@redington.co.in
Subject: Home Screen getting white during charging & long call duration.
Dear Customer,
I have purchased Blackberry curve 8520 dated 31.01.12 from M/s Etree Marketing Pvt.Ltd Delhi
Now last 3 days I have complaint in my mobile is screen getting white during charging & long call duration. And after 10 – 20minutes again coming in natural screen.
Request you to please suggest how this can be solved.
Kind regards,
Brijesh Pandey
ANDRITZ HYDRO
Quality Management
ANDRITZ HYDRO Private Limited
49/5, Mathura Road, Village Prithla,
District Palwal – 121 102 (Haryana) India
Phone: +91.1275.288473
Fax: +91.1275.262055
Mobile: +91.[protected]
brijesh.[protected]@andritz.com
www.andritz.com
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no voice
| Address: East Delhi, Delhi |
Sir i buyed B.B 9810 on 30th sep 2011 in evening and problem arises on the same day.
Problems-
Handset looses its voice means when any call comes the phone doesn't ring & if i pick up the call i cant able to listen any voice & the other person on the other side also can't hear me & when i restart the phone with removing the battery then it works for some time & then same problem comes again.
Hangs up
Very low battery back up
Optical scroll not working properly
Problems-
Handset looses its voice means when any call comes the phone doesn't ring & if i pick up the call i cant able to listen any voice & the other person on the other side also can't hear me & when i restart the phone with removing the battery then it works for some time & then same problem comes again.
Hangs up
Very low battery back up
Optical scroll not working properly
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Blackberry is a Branded company but doing Fraud in India
| Address: Delhi |
Dear Sir,
Myself Amit, I am honour of blackberry 8520 Curve. I purchased the handset last year in the month of July with 18 months warranty but my handset started giving me trouble in the month of May then I visited to the Blackberry Service Center Lajpat Nagar [ B-32, Ist floor ] they took my handset for 10 days and after that giving me the status that my handset is out of warranty bcoz unauthroised work done on PCB.Who has done unauthorised work on the PCB, and why they has rejected the warranty.
If consumer will not avail the benefit of warranty then what is the use of it? Why such a Branded company is doing Farud.
I'l sue the company if i'll not get the replacement.
Myself Amit, I am honour of blackberry 8520 Curve. I purchased the handset last year in the month of July with 18 months warranty but my handset started giving me trouble in the month of May then I visited to the Blackberry Service Center Lajpat Nagar [ B-32, Ist floor ] they took my handset for 10 days and after that giving me the status that my handset is out of warranty bcoz unauthroised work done on PCB.Who has done unauthorised work on the PCB, and why they has rejected the warranty.
If consumer will not avail the benefit of warranty then what is the use of it? Why such a Branded company is doing Farud.
I'l sue the company if i'll not get the replacement.
View replies
Dear sir,
Myself Surya teja v, i am honour of blackberry z10.I purchased the handset this year(2013) in th month july but with in a week my set started troubling me.when I went to the service Centre there was no proper response from the service Centre.They are not at all talking about the problem they were just say wat ever they know abt the fone still now I am suffering with the same problems that is my fone is re starting 6-7 times in a day, it's getting over heated not able to use it for talking the fone calls and also it's hanging, these problems were araised just in a week i.e from monday-sunday, by Sunday I am facing these problems. what should I do now???
Myself Surya teja v, i am honour of blackberry z10.I purchased the handset this year(2013) in th month july but with in a week my set started troubling me.when I went to the service Centre there was no proper response from the service Centre.They are not at all talking about the problem they were just say wat ever they know abt the fone still now I am suffering with the same problems that is my fone is re starting 6-7 times in a day, it's getting over heated not able to use it for talking the fone calls and also it's hanging, these problems were araised just in a week i.e from monday-sunday, by Sunday I am facing these problems. what should I do now???
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Resolved
complete dead
| Address: Pune, Maharashtra |
dear sir / madam,
i surendra kulkarni am applying in your reputed organisation .
i have purchased 1 blackberry phone form you with the reference booking id / code : [protected] , my order no 234305 , the material dispatched on 28/7/11 by first flight the amt paid 5298
the said mobile is not at all working . the incoming calls and outgoing calls are not working , even battery charging is failure and the cursor is completely broke.
so need the help on immediately basis. i have purchase several things from you . but this time .....................
my billing or delivery addres :
r l 180 g block shahu nagar chinchwad pune
regi mobile : [protected]
kindly do the need full as earliest
surendra kulkarni
m- [protected]
i surendra kulkarni am applying in your reputed organisation .
i have purchased 1 blackberry phone form you with the reference booking id / code : [protected] , my order no 234305 , the material dispatched on 28/7/11 by first flight the amt paid 5298
the said mobile is not at all working . the incoming calls and outgoing calls are not working , even battery charging is failure and the cursor is completely broke.
so need the help on immediately basis. i have purchase several things from you . but this time .....................
my billing or delivery addres :
r l 180 g block shahu nagar chinchwad pune
regi mobile : [protected]
kindly do the need full as earliest
surendra kulkarni
m- [protected]
Aug 13, 2020
Complaint marked as Resolved View replies
Hello Vishwadeep,
Thank you for contacting BlackBerry Customer Support.
We are sorry to hear that you are having difficulties with your BlackBerry device.
Please contact your service provider as they field general queries, provide technical as well as warranty support for all BlackBerry-related issues, and are your exclusive point of contact in these matters.
All warranties are supplied by the service provider/ retailer for typically one - year from the date of purchase. Any complaints about that process would need to be raised with the service providers/carriers/retailers, you may request for the issue to be escalated internally within their Company.
Please forward any further inquiries to the appropriate vendor.
Thank you again for contacting us.
Sincerely,
Rowena
BlackBerry Customer Support
BlackBerry
Tel:
NA Toll Free:[protected]
UK Toll Free:[protected]
Europe: +[protected]
Worldwide: +[protected]
Email: [protected]@blackberry.com
Web: www.blackberry.com
From: vishwadeep.[protected]@gmail.com
Sent: 5/23/2013 2:39:10 PM
To: [protected]@rim.com
Cc: [protected]@rim.com;india.[protected]@blackberry.com
Subject: Re: ISSUE for my service BB 9360
Dear Team,
I am user of your smart phone with model 9360 vide serial number [protected], due to some heat extreme heat sort of mosture gone into phone dated 10 april 2013 with poor battery back up given to service center at Varanasi with reference number 486on 11 april 13, phone was under warranty and was very much satisfied from service and performance of phone. When i had given service center they had told me that will it will be rectified in 15 days time post completion of one month when my Sister visited at service center they had told me that you have to pay additional approx 8000rs, i lost my attention that again i have to pay 8k for this issue and additional 2100 for batteries as it was giving poor back up post usage oof one month of purchase. As i am user of Smart phone since 4 years got shocked to get serve one little issue in one and half month and still rectified phone i haven't received yett due to unavailability of smart phone had bought I Phone 5.
As per latest list same model is costing in India approx 16-17 k and phone was in good condition and have to pay 10k for rectified phone. Please let me know where i had did mistake to purchase BB phone or un willingly some sort of moisture gone and for poor battery of this phone.
Please be in my place what will right and do the needfull asap as i am travelling most of the time and do some correction of rates for rectification of mobile along with my spoiled battery so that we as a consumer will give positive feedback to the market as i am corporate banker.
For your knowledge the phone was under warranty
On 24 May 2013 00:06, Vishwadeep Prasad <vishwadeep.[protected]@gmail.com> wrote:
Dear Team,
I am user of your smart phone with model 9360 vide serial number [protected], due to some heat extreme heat sort of mosture gone into phone dated 10 april 2013 with poor battery back up given to service center at Varanasi with reference number 486on 11 april 13, phone was under warranty and was very much satisfied from service and performance of phone. When i had given service center they had told me that will it will be rectified in 15 days time post completion of one month when my Sister visited at service center they had told me that you have to pay additional approx 8000rs, i lost my attention that again i have to pay 8k for this issue and additional 2100 for batteries as it was giving poor back up post usage oof one month of purchase. As i am user of Smart phone since 4 years got shocked to get serve one little issue in one and half month and still rectified phone i haven't received yett due to unavailability of smart phone had bought I Phone 5.
As per latest list same model is costing in India approx 16-17 k and phone was in good condition and have to pay 10k for rectified phone. Please let me know where i had did mistake to purchase BB phone or un willingly some sort of moisture gone and for poor battery of this phone.
Please be in my place what will right and do the needfull asap as i am travelling most of the time and do some correction of rates for rectification of mobile along with my spoiled battery so that we as a consumer will give positive feedback to the market as i am corporate banker.
For your knowledge the phone was under warranty
Thank you for contacting BlackBerry Customer Support.
We are sorry to hear that you are having difficulties with your BlackBerry device.
Please contact your service provider as they field general queries, provide technical as well as warranty support for all BlackBerry-related issues, and are your exclusive point of contact in these matters.
All warranties are supplied by the service provider/ retailer for typically one - year from the date of purchase. Any complaints about that process would need to be raised with the service providers/carriers/retailers, you may request for the issue to be escalated internally within their Company.
Please forward any further inquiries to the appropriate vendor.
Thank you again for contacting us.
Sincerely,
Rowena
BlackBerry Customer Support
BlackBerry
Tel:
NA Toll Free:[protected]
UK Toll Free:[protected]
Europe: +[protected]
Worldwide: +[protected]
Email: [protected]@blackberry.com
Web: www.blackberry.com
From: vishwadeep.[protected]@gmail.com
Sent: 5/23/2013 2:39:10 PM
To: [protected]@rim.com
Cc: [protected]@rim.com;india.[protected]@blackberry.com
Subject: Re: ISSUE for my service BB 9360
Dear Team,
I am user of your smart phone with model 9360 vide serial number [protected], due to some heat extreme heat sort of mosture gone into phone dated 10 april 2013 with poor battery back up given to service center at Varanasi with reference number 486on 11 april 13, phone was under warranty and was very much satisfied from service and performance of phone. When i had given service center they had told me that will it will be rectified in 15 days time post completion of one month when my Sister visited at service center they had told me that you have to pay additional approx 8000rs, i lost my attention that again i have to pay 8k for this issue and additional 2100 for batteries as it was giving poor back up post usage oof one month of purchase. As i am user of Smart phone since 4 years got shocked to get serve one little issue in one and half month and still rectified phone i haven't received yett due to unavailability of smart phone had bought I Phone 5.
As per latest list same model is costing in India approx 16-17 k and phone was in good condition and have to pay 10k for rectified phone. Please let me know where i had did mistake to purchase BB phone or un willingly some sort of moisture gone and for poor battery of this phone.
Please be in my place what will right and do the needfull asap as i am travelling most of the time and do some correction of rates for rectification of mobile along with my spoiled battery so that we as a consumer will give positive feedback to the market as i am corporate banker.
For your knowledge the phone was under warranty
On 24 May 2013 00:06, Vishwadeep Prasad <vishwadeep.[protected]@gmail.com> wrote:
Dear Team,
I am user of your smart phone with model 9360 vide serial number [protected], due to some heat extreme heat sort of mosture gone into phone dated 10 april 2013 with poor battery back up given to service center at Varanasi with reference number 486on 11 april 13, phone was under warranty and was very much satisfied from service and performance of phone. When i had given service center they had told me that will it will be rectified in 15 days time post completion of one month when my Sister visited at service center they had told me that you have to pay additional approx 8000rs, i lost my attention that again i have to pay 8k for this issue and additional 2100 for batteries as it was giving poor back up post usage oof one month of purchase. As i am user of Smart phone since 4 years got shocked to get serve one little issue in one and half month and still rectified phone i haven't received yett due to unavailability of smart phone had bought I Phone 5.
As per latest list same model is costing in India approx 16-17 k and phone was in good condition and have to pay 10k for rectified phone. Please let me know where i had did mistake to purchase BB phone or un willingly some sort of moisture gone and for poor battery of this phone.
Please be in my place what will right and do the needfull asap as i am travelling most of the time and do some correction of rates for rectification of mobile along with my spoiled battery so that we as a consumer will give positive feedback to the market as i am corporate banker.
For your knowledge the phone was under warranty
mobile handset
jfvrnrcfkofnevrtr'vore'ntireoet Helpful
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Resolved
mobile phone
| Address: East Delhi, Delhi |
Dear Sir,
I am very much embarrassed to again inform you about the problem existing in ma handset, Blackberry 8530 CDMA.
I purchased this phone in the month of April from a Blackberry store. After 2 months there existed a battery back up problem in this phone. The handheld frequently got heated up in while charging within an hour and the time it was on charge it showed complete battery with 100 %. After the removal of the charging the battery backup worked for only 4-5 hours.
I submitted my handheld at Lajpat nagar service station where they kept it for 15 days. After the agreed days of submission they returned back my phone by saying that the problem has been resolved. I started using this phone and the same problem occurred again. Again the phone was submitted for 5 days. Now I have the handset with me with the same problem again. They said they have changed the battery but that too has not solved the problem again on this set.
I request you to please look into the matter and solve this issue as soon as possible otherwise I would be forced to take some legal actions against this. Reference no. and details are as below.
Name : SANDEEP SAINI
Mob No. : [protected]
MEID NO. A000000D D33D3E
MEID (DEC):[protected]
PIN :- 328E963F
Thanks and regards
Sandeep Saini
I am very much embarrassed to again inform you about the problem existing in ma handset, Blackberry 8530 CDMA.
I purchased this phone in the month of April from a Blackberry store. After 2 months there existed a battery back up problem in this phone. The handheld frequently got heated up in while charging within an hour and the time it was on charge it showed complete battery with 100 %. After the removal of the charging the battery backup worked for only 4-5 hours.
I submitted my handheld at Lajpat nagar service station where they kept it for 15 days. After the agreed days of submission they returned back my phone by saying that the problem has been resolved. I started using this phone and the same problem occurred again. Again the phone was submitted for 5 days. Now I have the handset with me with the same problem again. They said they have changed the battery but that too has not solved the problem again on this set.
I request you to please look into the matter and solve this issue as soon as possible otherwise I would be forced to take some legal actions against this. Reference no. and details are as below.
Name : SANDEEP SAINI
Mob No. : [protected]
MEID NO. A000000D D33D3E
MEID (DEC):[protected]
PIN :- 328E963F
Thanks and regards
Sandeep Saini
Aug 13, 2020
Complaint marked as Resolved View replies
iwanna ask u y blackberry mobile battery is nt gud mobile is gud its features is gud bttt i[censored] wld ask abt batrry its totally worthless i[censored] will ask abt any chinese mobile battry comparison to blackberry mobile battry its gud
DEAR SIR, , , ,
I would like to draw ur kind attention regarding above subject.
Since no of times device has been replace since their is still no satisfaction
when i call to ur Blackberry Customer care they provide me the concern person mob. no. [protected]
regarding my device i had bought notice to the concern mob. no. Since the massage from him was that
I have send mail related to my query and was supposed to call on thusday 08-may 2012
Since their after their is no positive response from the concern mob. no. [protected]. Since no of times i have called him he was not responding to my call.
So it is my humble request to look into the above subject.
Please do the needful...
Thanking you..
YOURS FAITHFULLY.
R.R.GODSE
I would like to draw ur kind attention regarding above subject.
Since no of times device has been replace since their is still no satisfaction
when i call to ur Blackberry Customer care they provide me the concern person mob. no. [protected]
regarding my device i had bought notice to the concern mob. no. Since the massage from him was that
I have send mail related to my query and was supposed to call on thusday 08-may 2012
Since their after their is no positive response from the concern mob. no. [protected]. Since no of times i have called him he was not responding to my call.
So it is my humble request to look into the above subject.
Please do the needful...
Thanking you..
YOURS FAITHFULLY.
R.R.GODSE
i have purchased black berry curv 3g 9360 in last 3 month before but its not working properly battery is getting down within 15 to 20 minuts and mobile phone is going heating when im plug in to charge it im also giving this phone to blackberry service center in indore for my handset replacement or solve my problem but they are not giving me proper reply and cant solve my problem please tell me what can i do
ranbir chawla
[protected]
please reply me as soon as possible
ranbir chawla
[protected]
please reply me as soon as possible
I hv purchase one BB curve 9300 from manpreet telecom located on main visas margh on 15 may,2012. The day I bought the handset there was problem of phone hanging and automatically shut down, I had taken the phone to dealer from whom I had purchased and every time he do something and phone works for 2-3 days. Yesterday ,dealer told me to go to one service centre and get the do in order to replace the handset, when I went to service station they told me that they can,t issue the do and I should contact dealer for the same.
Since,last 10 days I am running to get my phone rectified ,but seems no body is bother to provide any customer service- I fel they are only interested in selling the product.
Can any one from your company tell me what should I be doing or I hv made a mistake by buying BB handset.
My mobile no. Is [protected] and email is [protected]@gmail.com
Since,last 10 days I am running to get my phone rectified ,but seems no body is bother to provide any customer service- I fel they are only interested in selling the product.
Can any one from your company tell me what should I be doing or I hv made a mistake by buying BB handset.
My mobile no. Is [protected] and email is [protected]@gmail.com
lost
I lost my mobile near sagarpur around 10:30 pmtorch 9810 theft
my blackberry mobile phone theft in surat railway st 28/06/13 9:15 am in karnavati train Helpful
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Resolved
Poor & very Expensive Service of Blackberry Mobile
| Address: Gurgaon, Haryana |
I have Purchased a Blackberry Curve 8900 some 14 months back, I am very happy with the blackberry handset because performance is also good. One day when i woke up early in the morning and see that my blackberry screen has gone white & i am unable to see anything in it. I went to Blackberry service centre, they submit my mobile and says this is in warrenty & we will return after 7 days. But after 4 days hey called me and said that it can't repair in warrenty because some fluid goes inside the mobile. But actually NO SUCH FLUID GOES INSIDE THE MOBILE, then i ask them to repair it on chargeable basis, after this sentence they give me a very shocking reply," IT WILL COST THE 80% OF the CURRENT VALUE OF HANDSET MEANS Rs. 12000/-.
This is the model of blackberry service. Because I hear the same sentence to other customer in the blackberry centre also. This means if the screen goes white then it is the death of Rs. 17000/- Blackberry handset.If anyone can help pls reply on [protected]@gmail.com
This is the model of blackberry service. Because I hear the same sentence to other customer in the blackberry centre also. This means if the screen goes white then it is the death of Rs. 17000/- Blackberry handset.If anyone can help pls reply on [protected]@gmail.com
Aug 13, 2020
Complaint marked as Resolved Helpful
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Resolved
Pathetic replacement policy
| Address: South Delhi, Delhi |
My mobile track pad stop working in 25 days, inspite of replacement paper submitted to concern distributor , yet not recd in last one week. M i supposed to have no. of mobile i[censored]sing blackberry?
Pathetic contact process. they don’t have any office address or phone no or mail id to escalate the compliant. Pls help in getting my replacement immediately. And also help in changing their replacement policy, which should be customer friendly not company friendly.
[protected]@rediffmail.com
Pathetic contact process. they don’t have any office address or phone no or mail id to escalate the compliant. Pls help in getting my replacement immediately. And also help in changing their replacement policy, which should be customer friendly not company friendly.
[protected]@rediffmail.com
Aug 13, 2020
Complaint marked as Resolved View replies
I have purchased BB 9300 two months back and facng track pad problem and camera zooming problem, regarding this problem i had visited there authorised service centre VARAD ELECTRONICS in Vashi.They have replaced aand given me new one after 22 days.But still i am facing same problem.
I want my money back.
Prasad Rane-[protected]
I want my money back.
Prasad Rane-[protected]
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Resolved
TrackPad Problem
| Address: Pune, Maharashtra |
Hi Everyone,
I am here to say bad about the experience that I am getting from BlackBerry service center. I bought BB curve 8520 2 months back and now I am facing trackpad problem (known problem with BB) as it continuously scrolling up. I went to Vijay Sales Chinchwad from where I bought my phone they gave me address of BB service center which is Pimpri ( Galaxy Services). I asked them to get my phone repaired but they said it will take 15 days to get that fix. I asked them why u need so much of time and their answer was they have to get this fix from Mumbai. But as I was suppose to travell to Mumbai on next day I asked them about details of same location but they said we can't give you. As I was travelling to US in next 3 days I can't afford to give mobile for 15 days, I asked them to give me DOA letter to so that I can get it replaced from VS. But they denied to give as per policy. I told them severity of problem as I am not able to write single word in mail of SMS but they didn't agree.
I told them BB is well known business phone and if some director company is using BB then how can he afford to give his phone for 15 days and keep using standby some Nokia phone. But they didn't agree. I scratch their head for whole day but its useless.
Guys please do not buy BB in any case as you will suffer due to poor service. I have given my phone to my kid 3 years old to play and I bought iPhone just because of poor response from Service Center.
I just Hate BlackBerry and I will tell this to everyone whom I know so that they will not even think about BlackBerry.
Regards,
+[protected]
I am here to say bad about the experience that I am getting from BlackBerry service center. I bought BB curve 8520 2 months back and now I am facing trackpad problem (known problem with BB) as it continuously scrolling up. I went to Vijay Sales Chinchwad from where I bought my phone they gave me address of BB service center which is Pimpri ( Galaxy Services). I asked them to get my phone repaired but they said it will take 15 days to get that fix. I asked them why u need so much of time and their answer was they have to get this fix from Mumbai. But as I was suppose to travell to Mumbai on next day I asked them about details of same location but they said we can't give you. As I was travelling to US in next 3 days I can't afford to give mobile for 15 days, I asked them to give me DOA letter to so that I can get it replaced from VS. But they denied to give as per policy. I told them severity of problem as I am not able to write single word in mail of SMS but they didn't agree.
I told them BB is well known business phone and if some director company is using BB then how can he afford to give his phone for 15 days and keep using standby some Nokia phone. But they didn't agree. I scratch their head for whole day but its useless.
Guys please do not buy BB in any case as you will suffer due to poor service. I have given my phone to my kid 3 years old to play and I bought iPhone just because of poor response from Service Center.
I just Hate BlackBerry and I will tell this to everyone whom I know so that they will not even think about BlackBerry.
Regards,
+[protected]
Aug 13, 2020
Complaint marked as Resolved Helpful
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poor and pathetic service
Archit Mehra
I (archit mehra) had recently bough a bb 9900, thinking that after paying almost 32000r.s i will get to use the handset. After buying the handset after 3 days it suddenly started to crash every 10 min, both the speakers just refuse to go on. I sent it to a near by bb service center Redington India Ltd. They said i will get a replacement certificate within 24hrs, which i did. i took the certificate to the dealer and he gave me a replacement within 7 day. I was so happy with the service by bb. After getting the new phone i thought that now at least there would be no issue, but i was wrong, again after 5 days half the key pad stopped working and again the speakers did not respond. So again i sent the phone to the same service center. Again i got the same response that i will get the replacement do certificate in 24 hrs. So the next day i went to the service center.On going there started a complete turn around. The lady at the desk said that today the approval has not come please come tomorrow, i said ok and left. The next day i called them and inquired and got a response that it will come by the evening. Next day again i called, the said sir the xerox of your phone bill is not clear so you need to send us the original. The next day i sent them the original bill. The lady at the desk told me to come back after a day. I did the same, i again went and got to know that the approval had still not come and now they are having problems getting the approval because my new phone was issued on the same bill. Even after being sick of their service and inefficiency, and not letting the customer know about the problem day 1, i still said yes to get it and went ahead and got the same endorsed and gave it to them. Now the lady at the desk said to call and come in a day or two (the service center hardly take calls as they are sooooo busy providing the poor service). So now i called them after 2 days and got to know that they are still working on it and require another day. I felt so cheated and helpless but could not do anything paying 32000rs. and keeping the phone with blackberry was hurting a lot. So i did not call them the next day thing they would get back, but i was wrong they don't have time to call. So again after ! day i called them up around 2 p.m, they lady took the call and said the approval had come. I was so happy that finally the struggle was over knowing little of what is left in store. I reached the service center around 5.30p.m. As i asked the lady for the DO, suddenly i got the shock of my life she said i am sorry the approval has yet not come. This really put me off that after almost 10 days and after receiving a confermation that the approval had come you get to hear this. The best part was that they were still justifying and asking me to come back gain tomorrow. I was really not aware that buying a blackberry was like working for them, you had to compile by their orders. bring more than 50 times on their managers phone no. it just went out of reach. They made me wait till 7 in the evening just taking and telling me they can't do anything and to come back again. So i took my phone back, today morning i got a call from the same lady again stating that the approval had come, so i demanded that now at least you should arrange a delivery at my office, to which i got a response that sorry we don't do that, you can see if you want to pick it up or not. I really wanted to let blackberry and all of you know that this service center is the worst ever possible, they think that the customer is their servant because they know that he has no where to go. Now am considering putting the matter up in the consumer forum. the service center details are below.
Name: Redington India Ltd
Address: Cresent Tower (Ground Floor),229 Ajc Bose Road,Minto Park,Kolkata - 700020
City: Kolkata
Phone Numbers: 30918436 / 37 / 38
Service Type: GSM
I (archit mehra) had recently bough a bb 9900, thinking that after paying almost 32000r.s i will get to use the handset. After buying the handset after 3 days it suddenly started to crash every 10 min, both the speakers just refuse to go on. I sent it to a near by bb service center Redington India Ltd. They said i will get a replacement certificate within 24hrs, which i did. i took the certificate to the dealer and he gave me a replacement within 7 day. I was so happy with the service by bb. After getting the new phone i thought that now at least there would be no issue, but i was wrong, again after 5 days half the key pad stopped working and again the speakers did not respond. So again i sent the phone to the same service center. Again i got the same response that i will get the replacement do certificate in 24 hrs. So the next day i went to the service center.On going there started a complete turn around. The lady at the desk said that today the approval has not come please come tomorrow, i said ok and left. The next day i called them and inquired and got a response that it will come by the evening. Next day again i called, the said sir the xerox of your phone bill is not clear so you need to send us the original. The next day i sent them the original bill. The lady at the desk told me to come back after a day. I did the same, i again went and got to know that the approval had still not come and now they are having problems getting the approval because my new phone was issued on the same bill. Even after being sick of their service and inefficiency, and not letting the customer know about the problem day 1, i still said yes to get it and went ahead and got the same endorsed and gave it to them. Now the lady at the desk said to call and come in a day or two (the service center hardly take calls as they are sooooo busy providing the poor service). So now i called them after 2 days and got to know that they are still working on it and require another day. I felt so cheated and helpless but could not do anything paying 32000rs. and keeping the phone with blackberry was hurting a lot. So i did not call them the next day thing they would get back, but i was wrong they don't have time to call. So again after ! day i called them up around 2 p.m, they lady took the call and said the approval had come. I was so happy that finally the struggle was over knowing little of what is left in store. I reached the service center around 5.30p.m. As i asked the lady for the DO, suddenly i got the shock of my life she said i am sorry the approval has yet not come. This really put me off that after almost 10 days and after receiving a confermation that the approval had come you get to hear this. The best part was that they were still justifying and asking me to come back gain tomorrow. I was really not aware that buying a blackberry was like working for them, you had to compile by their orders. bring more than 50 times on their managers phone no. it just went out of reach. They made me wait till 7 in the evening just taking and telling me they can't do anything and to come back again. So i took my phone back, today morning i got a call from the same lady again stating that the approval had come, so i demanded that now at least you should arrange a delivery at my office, to which i got a response that sorry we don't do that, you can see if you want to pick it up or not. I really wanted to let blackberry and all of you know that this service center is the worst ever possible, they think that the customer is their servant because they know that he has no where to go. Now am considering putting the matter up in the consumer forum. the service center details are below.
Name: Redington India Ltd
Address: Cresent Tower (Ground Floor),229 Ajc Bose Road,Minto Park,Kolkata - 700020
City: Kolkata
Phone Numbers: 30918436 / 37 / 38
Service Type: GSM
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stolen of blackberry phone Q5
i RAM AWATAR DHOOT WOULD LIKE TO INFORM YOU THAT MY CELL PHONE HAS BEEN STOLEN ON 22.05.2014. TH EDETAILS OF MY BLACKBERRY CELLPHONE IS MODEL No. Q5 SQR 100-3, IMEI NO. [protected], pin no. 2B1E47FD3. Please trace my phone Helpful
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FALSE COMMITMENT -SCHEMES & OFFERS
| Address: Pune, Maharashtra |
BOUGHT BLACKBERRY CURVE 8520 FROM MOBILE STORE,
ADDRESS-JEWEL OF PIMPRI SHOPPING ARCADE, KAMALA CROSSING RODE, MUM-PUNE ROAD, PIMPRI-411017, STORE NO-1041 ON 13TH SEP 11'. AS PER THE ENQUEIRY I WAS PROMISED FOR 2 MULTIPLEX TICKETS CONFIRMATION WITHIN NEXT 48HRS FROM THE DATE OF PURCHASE.
TODAY IS 19TH SEP 11', I TRIED CALLING UP ON YOUR TOLL FREE NO.:[protected] FOR CONFIRMATION & STATUS, BUT UNFORTUNATELY STATUS COMING CONTINOUSLY BUSY.
1)THE QUESTION HERE IS:- WHY THERE IS UNREASONABLR DELAY IN ASSIGNING CODES FOR TICKETS?
2) DO YOU HAVE ANY ELEMENT OF AFTER SALES SERVICE & FOLLOWUP?
3) SALES PROMOTION NEVER GETS ACCOMPLISHED IN ISOLATION OF AFTER SALES SERVICE
4) COMMITMENTS SHOULD NOT NE MADE IF THERE IS UNCERTAINITY FOR MEETING THEM
PL CONFIRM BACK THE VOUCHER CODE FOR AVAILING MULTIPLEX TICKETS.
WHAT MATTERS IS NOT THE GIFT BUT FALSE COMMITMENTS TO LURE PROSPECTIVE BUYERS TO INCREASE YOUR CONVERSION RATES...
BLACK BERRY -THIS WAS CERTAINLY NOT EXPECTED FROM YOU.
MY DETAILS:
NAME- SHILPI SHALINI
MB. NO- [protected]
EMAIL-ID- [protected]@gmail.com
LOCATION- PUNE, PIMPRI
ADDRESS-JEWEL OF PIMPRI SHOPPING ARCADE, KAMALA CROSSING RODE, MUM-PUNE ROAD, PIMPRI-411017, STORE NO-1041 ON 13TH SEP 11'. AS PER THE ENQUEIRY I WAS PROMISED FOR 2 MULTIPLEX TICKETS CONFIRMATION WITHIN NEXT 48HRS FROM THE DATE OF PURCHASE.
TODAY IS 19TH SEP 11', I TRIED CALLING UP ON YOUR TOLL FREE NO.:[protected] FOR CONFIRMATION & STATUS, BUT UNFORTUNATELY STATUS COMING CONTINOUSLY BUSY.
1)THE QUESTION HERE IS:- WHY THERE IS UNREASONABLR DELAY IN ASSIGNING CODES FOR TICKETS?
2) DO YOU HAVE ANY ELEMENT OF AFTER SALES SERVICE & FOLLOWUP?
3) SALES PROMOTION NEVER GETS ACCOMPLISHED IN ISOLATION OF AFTER SALES SERVICE
4) COMMITMENTS SHOULD NOT NE MADE IF THERE IS UNCERTAINITY FOR MEETING THEM
PL CONFIRM BACK THE VOUCHER CODE FOR AVAILING MULTIPLEX TICKETS.
WHAT MATTERS IS NOT THE GIFT BUT FALSE COMMITMENTS TO LURE PROSPECTIVE BUYERS TO INCREASE YOUR CONVERSION RATES...
BLACK BERRY -THIS WAS CERTAINLY NOT EXPECTED FROM YOU.
MY DETAILS:
NAME- SHILPI SHALINI
MB. NO- [protected]
EMAIL-ID- [protected]@gmail.com
LOCATION- PUNE, PIMPRI
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BLACKBERRY 8530 CDMA
| Address: New Delhi, Delhi |
I HAVE PURCHASED BLACKBERRY 8530 HEANDSET IN THE MONTH OF APRIL, 2011. AFTER TWO MONTH AGO IN THIS HANDSET A BATTRY BACKUP PROBLEM & HANDSET HEATUP DURING CHARGING.
I HAVE SUBMITTED MY HEADSET IN LAJPAT NAGAR SERVICE CENTRE , NEW DELHI .THEY SUBMITTED MY PHONE FOR 10 TO 15 DAYS. AND AFTER THAT I HAVE RECIVED MY PHONE THEY TOLD ME BOARD HAS BEEN CHANGED BUT AFTER 4 -5 DAYS I HAVE CHECKED BATTERY PROBLAM WAS SAME AND AGAIN I HAVE SUBMITTED MY PHONE IN BLACKBERRY SERVICE CENTER IN LAJPAT NAGAR.
NOW 4-5 DAYS THEY CHECK AND TOLD ME WE HAVE CHANGED BATTERY OF THIS PHONE BUT I AM USING IT AND FOUND SAME PROBLEM.
PLEASE SOLVE MY PROBLEM AS SOON AS POSSIBLE.
THNAKING YOU
SANDEEP SAINI
[protected]
MEID NO. A000000D D33D3E
MEID (DEC):[protected]
PIN :- 328E963F
I HAVE SUBMITTED MY HEADSET IN LAJPAT NAGAR SERVICE CENTRE , NEW DELHI .THEY SUBMITTED MY PHONE FOR 10 TO 15 DAYS. AND AFTER THAT I HAVE RECIVED MY PHONE THEY TOLD ME BOARD HAS BEEN CHANGED BUT AFTER 4 -5 DAYS I HAVE CHECKED BATTERY PROBLAM WAS SAME AND AGAIN I HAVE SUBMITTED MY PHONE IN BLACKBERRY SERVICE CENTER IN LAJPAT NAGAR.
NOW 4-5 DAYS THEY CHECK AND TOLD ME WE HAVE CHANGED BATTERY OF THIS PHONE BUT I AM USING IT AND FOUND SAME PROBLEM.
PLEASE SOLVE MY PROBLEM AS SOON AS POSSIBLE.
THNAKING YOU
SANDEEP SAINI
[protected]
MEID NO. A000000D D33D3E
MEID (DEC):[protected]
PIN :- 328E963F
Aug 13, 2020
Complaint marked as Resolved View replies
Phone Complaint
01 Memori Card Cover not Available 02 R Key of Phone is not available 03 Option Feature not working Helpful
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Resolved
Handset not working
I had brought a Blackberry Curve 9300 Phone on 25th July 2011 from Papilon Digitek, Thane, Maharashtra Tax Invoice No. 11296.
From the 18-19th day the blackberry device has started to get automatically shut down. It may go in for a Nap when some one calls, or when u are typing a message or when it is in idle condition....
And then we have to take out the battery and refit the same only after that it restarts.
I have been through the site of Blackberry to find the details of the technical guys to whom to speak but they have no phone lines.
Then I wanted to send a mail to Blackberry support team!!!!!!!!! But No Mail id.
Great to see that the world famous internet company does not have mail........
Now whom do we contact.... for our problem..... or do we just forget that we invested Rs. 15000 for an item which will shut down when it wants to take a nap.........
Hope there are people who have the same problem.......
James Samuel
Thane
From the 18-19th day the blackberry device has started to get automatically shut down. It may go in for a Nap when some one calls, or when u are typing a message or when it is in idle condition....
And then we have to take out the battery and refit the same only after that it restarts.
I have been through the site of Blackberry to find the details of the technical guys to whom to speak but they have no phone lines.
Then I wanted to send a mail to Blackberry support team!!!!!!!!! But No Mail id.
Great to see that the world famous internet company does not have mail........
Now whom do we contact.... for our problem..... or do we just forget that we invested Rs. 15000 for an item which will shut down when it wants to take a nap.........
Hope there are people who have the same problem.......
James Samuel
Thane
Aug 13, 2020
Complaint marked as Resolved View replies
on 29 june 2014, i had purchased blackberry mobile handset z10.From day 1 1 am facing restart problem, battery drainage &amp; shut down on 50% battery.I had wrote so many time to brand helpline, but all in vain.pls help
worst service & response by blackberry mobile
worst service &amp; response by blackberry mobile
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Resolved
service center
| Address: Gautam Buddha Nagar, Uttar Pradesh |
i m Lalit Bansal. i have blackberry 9300 curve 3g mobile hanset. It stopped working so i submit my handset to satyam communication(blackberry service center) ,sector 18, Noida, Uttarpradesh. They had my mobile for 10 days. after 10 days they said we cannot repair your mobile because it has moisture in it. They make my mobile out of warranty. I purchased it 8 months before. It is the handset fault. They are not repairing my mobile.. please help me..
Please look into matter as soon as possible.
Thanks & Regards,
Lalit Bansal
Mobile no.[protected]
Email- [protected]@gmail.com
[B]BlackberryService center detail[/B]
Name: Satyam Communication
Address: J-40(First Floor), SecTOR.-18, Noida,(U.P.)201031
City: Noida
STD Code: 0120
Phone Numbers: 4210142
Service Type: GSM
Please look into matter as soon as possible.
Thanks & Regards,
Lalit Bansal
Mobile no.[protected]
Email- [protected]@gmail.com
[B]BlackberryService center detail[/B]
Name: Satyam Communication
Address: J-40(First Floor), SecTOR.-18, Noida,(U.P.)201031
City: Noida
STD Code: 0120
Phone Numbers: 4210142
Service Type: GSM
Aug 13, 2020
Complaint marked as Resolved View replies
Blackberry — NOT RETURNING MY MOBILE AFTER REPAIRING
I have submitted my Blackberry 9000 for repairing of its trackball.They promised that I will get the mobile within MAX. 7 days but now its been almost a month that they are not ready to return my Mobile.
Now today again they are saying that it will take more 10 - 12 days.
Pls help me in this regard or else I should be given a New Mobile in form of replacement..
Address of service agency-
Redington India Ltd.
E 48/4 , First Floor , Okhla, Ph 2.
Phn[protected]/02
If you need any details then do let me know.
Thanks
Praful
[protected]
I have submitted my Blackberry 8520 for repairing. DATED 5-7-2011
They promised that I will get the mobile within MAX. 1 month but now its been almost a 1 month & 7 days month that they are not ready to return my Mobile.
Now today again they are saying that but not reply my question & say reply after some time
Pls help me in this regard or else I should be given a New Mobile in form of replacement..
MY PHONE IN WARRENTY PERIOD
Address of service agency-
LALIS MOBILE CARE
SHOP NO. 1140, OPP BHANDARI TIMBER STORE.
AMRIK SINGH ROAD
BHATINDA
TEL NO.[protected], 2250101,[protected]
If you need any details then do let me know.
Thanks
PARMOD SONI
WORK ORDER NO. :- LMC/BB/11/00039
CASE ID :- BB0142610
EMEI NO. : [protected]
PRD NO. : PRD[protected]
PIN NO. 231473B8
[protected]
They promised that I will get the mobile within MAX. 1 month but now its been almost a 1 month & 7 days month that they are not ready to return my Mobile.
Now today again they are saying that but not reply my question & say reply after some time
Pls help me in this regard or else I should be given a New Mobile in form of replacement..
MY PHONE IN WARRENTY PERIOD
Address of service agency-
LALIS MOBILE CARE
SHOP NO. 1140, OPP BHANDARI TIMBER STORE.
AMRIK SINGH ROAD
BHATINDA
TEL NO.[protected], 2250101,[protected]
If you need any details then do let me know.
Thanks
PARMOD SONI
WORK ORDER NO. :- LMC/BB/11/00039
CASE ID :- BB0142610
EMEI NO. : [protected]
PRD NO. : PRD[protected]
PIN NO. 231473B8
[protected]
I have submitted my Blackberry for Warranty repair and they denied saying that there is liquid damage which I strongly oppose. I advised to return the unit without repairing. When I go to collect the unit I find the a panel missing on the unit. I had advised them to give me in the condition I had given. The service center continiously makes excuses and have not returned the unit until now.
Submission Date: 17th Nov 2011
Service Center: CCOM Telecommunications Pvt. Ltd.
Submission Date: 17th Nov 2011
Service Center: CCOM Telecommunications Pvt. Ltd.
hi,
sir i am gopal kale from washim maharashtra, i have bb8310 and camera not working any time (close other application and try opannig the camera) please suggest the me
my mobile no. is[protected] email.[protected]@gmail.com
thanks,
sir i am gopal kale from washim maharashtra, i have bb8310 and camera not working any time (close other application and try opannig the camera) please suggest the me
my mobile no. is[protected] email.[protected]@gmail.com
thanks,
Dear Sir ihave a blackberry mobile it has a problem and it is not working it is showing app error 523 please let meknow the service centre in faizabad or basti or near by in this location.
thanks
shaiendra [protected]
thanks
shaiendra [protected]
hi this to infome u that i was shocked to get bad experience with blackberry service center employe as i visited there service centreat laxmi nager delhi and was charged for services twice and still cant use it i visited there center twice no one infomed me about fault and was told will take 10 bussiness days to repair it. i dont know why ? first of all i was told my phones battery is dead needs to b replaced i paid more the rs1000 but still same issue phone was rebooting it self, then i was told softwere needs to b replaced i paid for that RS 650 nothing happend same issue. i visited same location laxmi nager delhi service center again but this time employe there was very rude to me sd u have waisted ur money and this phone will b sent to gurgaon center will b returned after 10 days no one knows why? will i get infometion what happend to it ?how much i need to pay and will i get refund of the amount i have already paid?.i tryed to get info but no one cares. i asked for job sheet i was offerd a visiting card some thing was written at back side. employe sd this it what he can do i told them i will file complaint then i got th job sheet . its been more then 4 days done have info what needs to b done the no given on job sheet is a land line no.[protected] no one answering that no some time it gives busy tone. i m feeling cheated while dealing with this kind of (customer care service center)where no one cares for consumers. it seems thay r making some kind of fraud there so guide me whats needs to b done
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Blackberry services
| Address: Chandigarh, Chandigarh |
Dear Sir
Greetings
My name is Prabhjot Singh. My cell no. is [protected] and I am from Chandigarh - PUNJAB. I activated blackberry services(Rs.399 Plan) on my BB 9800 on July 27,2011 at 7.30am. Till yet I am unable to have edge in capital letters means I am unable to use BB services. I called BB idea helpline ([protected]) no. of times but every time i got a diff. answer and suggestion as below:-
1. In starting calls they told me to change internal settings and pull battery and SIM card without switching off my phone. I did same at least 3-4 times.
2. As solution was not there then they told me other way that make off your network service and then pull out your battery and make network on. I did. NO solution
3. Again when i called they told me they are mailing this problem to RIM and it will be resolved ASAP. it happened 2-3 times. I waited.
4. When answer was not there they told me to call from other IDEA no. and have PIN message.
5. When i called they said this is not problem you need to approach nearest IDEA CARE center. there is problem with your SIM card.
6. Today i went there some how (as I am working with some Company). When i called they told me as you are calling from PUNJAB you need to call at[protected]. When i asked why did not you tell me before then they said sorry. I do not know- Was they sleeping before. They had not told me before about this. In every call I use to tell them about my city i.e. Chandigarh- PUNJAB.
7. Even then i called on[protected] but there was no any response.
I request you to help me out. Otherwise I feel I would forced to change my Service provider from IDEA to any other.
I have already wasted my lot of time. Might be you do not know value of time but its there for me. Again I am typing a long mail for you.
HELP me. I do not want to leave idea family but i would be forced.
--
Thanks
Regards
Prabhjot Singh Nanrey
Greetings
My name is Prabhjot Singh. My cell no. is [protected] and I am from Chandigarh - PUNJAB. I activated blackberry services(Rs.399 Plan) on my BB 9800 on July 27,2011 at 7.30am. Till yet I am unable to have edge in capital letters means I am unable to use BB services. I called BB idea helpline ([protected]) no. of times but every time i got a diff. answer and suggestion as below:-
1. In starting calls they told me to change internal settings and pull battery and SIM card without switching off my phone. I did same at least 3-4 times.
2. As solution was not there then they told me other way that make off your network service and then pull out your battery and make network on. I did. NO solution
3. Again when i called they told me they are mailing this problem to RIM and it will be resolved ASAP. it happened 2-3 times. I waited.
4. When answer was not there they told me to call from other IDEA no. and have PIN message.
5. When i called they said this is not problem you need to approach nearest IDEA CARE center. there is problem with your SIM card.
6. Today i went there some how (as I am working with some Company). When i called they told me as you are calling from PUNJAB you need to call at[protected]. When i asked why did not you tell me before then they said sorry. I do not know- Was they sleeping before. They had not told me before about this. In every call I use to tell them about my city i.e. Chandigarh- PUNJAB.
7. Even then i called on[protected] but there was no any response.
I request you to help me out. Otherwise I feel I would forced to change my Service provider from IDEA to any other.
I have already wasted my lot of time. Might be you do not know value of time but its there for me. Again I am typing a long mail for you.
HELP me. I do not want to leave idea family but i would be forced.
--
Thanks
Regards
Prabhjot Singh Nanrey
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Service issue
| Address: Haryana |
Hi All,
I want to keep it short, this is regarding the Blackberry Service Center, Gurgaon in City Court, Mehrauli Gurgaon Road, "Redington India Limited" through which Blackberry provides services in India. I gave my blackberry phone two months after purchasing with ' Enter Key & Handsfree Jack problem", they kept the phone for more than one week after returned me the phone with no change in status rather they damaged the boby by while replacing the panel. While questioned they had no answer. The fact is Blackberry is selling its phones in India with ease however when it comes to service. It is pathetic. So don't buy an expensive Blackberry Model because it is our hard earned money which doesn't get enough worh in India post sales.
Regards,
Partha
I want to keep it short, this is regarding the Blackberry Service Center, Gurgaon in City Court, Mehrauli Gurgaon Road, "Redington India Limited" through which Blackberry provides services in India. I gave my blackberry phone two months after purchasing with ' Enter Key & Handsfree Jack problem", they kept the phone for more than one week after returned me the phone with no change in status rather they damaged the boby by while replacing the panel. While questioned they had no answer. The fact is Blackberry is selling its phones in India with ease however when it comes to service. It is pathetic. So don't buy an expensive Blackberry Model because it is our hard earned money which doesn't get enough worh in India post sales.
Regards,
Partha
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Swaziland blackebrry service is a ripe off, there are some issues that need to be looked in to. The cost of the monthly services is 90rand, this should entitle you to your internet serices and balckberry services but this is not the case, if you run out of calling credit the blackberry service does not work . Please look into this. If any internet site is visited your phone credit gets debited such that over and above the R 90.00 service fee you can easily spend another R 90.00 on just visiting the net.
If this is the agreement with MTN Swailand I really find it way to expensive to maintain a Blackberry.
Very upset Blackberry user,
Swaziland.
If this is the agreement with MTN Swailand I really find it way to expensive to maintain a Blackberry.
Very upset Blackberry user,
Swaziland.
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