Blackberry Complaints & Reviews

I am extremely frustrated with my blackberry pearl and everybody who I have asked for help with it!! The charging port has come loose and I am unable to charge the phone!! I sent it to be repaired with phones4u (where i took out the two year contract which i am only 8months into) and was told it would cost £47 to fix. I am not happy to pay this to have it fixed as I am 100% sure it is a fault with the phone as opposed to some damage that i have caused, my partner has the same phone with the same problem and I have many forums complaining about the same problem. Apparently blackberry doesn't cover this problem under its warrenty. I want this sorted as i have now been without the phone for over three weeks and still have to pay the bill at the end of the month.
Any help would be greatly appreciated :)

Myself Surender Routela and i have bouht Blackberry Phone 6 months before but from last 3 or 4 months my handset is not working properly. Even i had given my handset to Blackberry's service centre 4 times to rectify the problem but the problem is still there and the peoples are denying to change my handset, even then it is in warranty period. please do consider on my request and take a necessary action on the same as soon as earliest.

I will be thankful to you.

i the undersigned had purchased blackberry pearl 8230 mobile phone from globe general agency , reliance web world express situated at shop no 1 shre wardhan complex besides raymonds retail shop wardha road nagpur 12 , on 7-7-2010 vide invoice no wwe mhi 10035 / 1398 . that after some months around seven months the phone automatically stopped working and was not getting booted , therefore i visited the globe general agency they directed me to visit service station . As i was to go to poona for some personal work the concerned service station incharge at nagpur asked me to show the handset to service station of poona as we will also do the same thing that the handset would be sent to poona for inspection , and if i personally take the hand set the repairing would be faster . In poona the service station incharge told me that the repairing of the hand set would cost me rs 10000/- though its in warranty period and payment should be made immediately as i was not carrying cash at that time the service station officer refused to take my hand set , after that i visited nagpur service station many times they also refused to take my hand set for repairs . It is surprising how i was asked to pay rs 10000/- though the set was in warranty period and moreover refused to take it for repairs and did not give the reason in writing when i asked for the same .

You are therefore requested to kindly look into the matter seriously and immediately and see that i get new hand set or direct the service station at nagpur to repair my hand set free of cost .

I purchased a Blackberry handset 9700 in the month of November 2010 and had guarantee period of 1 year within 1 month of purchase i experienced a problem with the display of the handset. hence i submitted it to the blackberry dealer situated in Cunningham road Bangalore, they told me that if it was a hardware/software problem they would replace it, which they did not and just repaired the part. On this discussion i spoke to the store manager and demanded for a replacement. the reply from the other side stunned me, he was so harsh and rude and literally hung up on me while i was speaking. When I called him back i told him, i would be willing to take this matter to the consumer court as this is no way to deal with a customer, his reply again was shocking as he told me that "you can take this matter where ever you want but you will also have to pay for it'. I was really disappointed by this and have been making complaints, i even asked him for an higher authorities email id and he actually gave his own email id. i do not expect this from blackberry.

i got my mobile and it had been just a month it started giving me software problems, i went to service station and they updated the software, because of they doing this, all the default programs which bb gives were deleted, i asked them to replace my mobile, they said they wil send to banglore office and replace it in 6 days. 10th day i got a call saying your mobile is replaced(which according to them was a replaced piece, but i doubt it to b the same piece) because the replaced piece still had the same problems like my old piece...i again asked to replace it...now its been another 13 days n there is no reply from blackberry, nor they have given me any piece...i bought bb and i am without it since 23 days...

i want somebody from bb to reply me...i mailes the senior authorities also...but no body is replying...i mailed sanjay.[protected]@redington.co.in and [protected]@redington.co.in also, but they are least bothered to reply bak to customers....bloody chor. took the mobile and my money also...n no one to reply....

My new blackberry phone was bought in Dubai and from day 1 ther battery goes dead very fast and also there is a problem with the track pad.
i have been trying to locate blackberry customer complaint cell but no where can i find one.
dont know how to solve this problem.

pls help

nitin

Hi,
Help Teem
I want Email ID of CEO of Research In Motion, Mr. Thorsten Heins (Chief Operating Officer,Product Engineering Research In Motion ), Jim Balsillie (Co-Chief Executive Officer), Mike Lazaridis (President and Co-Chief Executive), Don Morrison (Chief Operating Officer), David Yach (Chief Technology Officer) & Jim Rowan (Chief Oprating Officer, Global Manufacturing and Supply Chain Reserch In Motion).


Best Regards
Ratnesh Dubey
[protected]
Email ID:- dubey.[protected]@gmail.com
Central Board of Excise & Customs
Kanpur,U.P

Disclaimer:
The information in this e-mail and any attachments is confidential and may be legally privileged. It is intended solely for the addressee or addressees. If you are not an intended recipient,please delete the message and any attachments and notify the sender of misdelivery. Any use or disclosure of the contents of either is unauthorized and may be unlawful. Before opening any attachments please check them for viruses and defects.





On Sat, May 21, 2011 at 5:25 PM, Ratnesh Dubey <dubey.[protected]@gmail.com> wrote:

Hi,
Help
Teem
Need your help for this issue, please help me. How to get mep 10 or how to update bb bold 9700 rom. I have run the ROM Booter utility for gitting the MEP 10 But that is not working .While i am typing my divice password at software booting time there is showing Error 10.I am very frested Sir/Mam please help me for resolv this issue. And please provide me the Indian RIM technical person because Blackberry technical support is not providing any type help they told me you contact with Internation warranty Support Teem. So please provide me Email ID and Cell no/Land Line no.



Thanks & Regards

Ratnesh Dubey
[protected]
Email ID:- dubey.[protected]@gmail.com
Central Board of Excise & Customs
Kanpur,U.P

Disclaimer:
The information in this e-mail and any attachments is confidential and may be legally privileged. It is intended solely for the addressee or addressees. If you are not an intended recipient,please delete the message and any attachments and notify the sender of misdelivery. Any use or disclosure of the contents of either is unauthorized and may be unlawful. Before opening any attachments please check them for viruses and defects.





On Sun, May 15, 2011 at 4:32 PM, Ratnesh Dubey <dubey.[protected]@gmail.com> wrote:

Hi,
Team
My name is Ratnesh Dubey.I am a Customs officer.I have a Black Berry Bold 9700 Mobile purchase from US but right now i am in India.
While inserting the any sim card in my bb bold 9700 there is showing invalid sim card and asking your sim card is locked would you like to unlock.After that i have pressed yes there is shown mep cade,i have type 10 time wrong MEP code in the menu now there is showing 0 MEP left so i need your help team please help me, what to do.How to get MEP 10.Please send me the link or how to get MEP 10 process. And how to unlock my Mobile.



Best Regards
Ratnesh Dubey
[protected]
Email ID:- dubey.[protected]@gmail.com
Central Board of Excise & Customs
Disclaimer:
The information in this e-mail and any attachments is confidential and may be legally privileged. It is intended solely for the addressee or addressees. If you are not an intended recipient,please delete the message and any attachments and notify the sender of misdelivery. Any use or disclosure of the contents of either is unauthorized and may be unlawful. Before opening any attachments please check them for viruses and defects.

I have approached blackberry service centre in karol bagh to get middle of outer body replaced.Though my phone was working properly but outer body which is of rubber got cracked so to avoid further damage Iopte for replacing this part.
For same I went to Blackberry service centre at Arya Samaj Road karol Bagh on 12 May 2011.
They change the outer portion and gave me service bill charging Rs.1200/ rupees ( copy attached for ref.).
But during call recieving i found there is humming voice and it could be clearly visible that some internal part has been tampered while changing the out body thus arising the proble.
For sometine I thought there may be network problem but after few more calls it was relevant that inner speaker or voice modular has been tampered.

When I approach back t centre the owner simply denied any such problem and more of it he was blaming on network but not ready to accept the real problem and proide service for same.

On my regular insistence he was not ready to resolve it and finally i approached you

Request to provide further course of action

Dear Sir/Madam,
I am Amit Rana and i have mailed you before many times but hav not got satisfactory replies from you. I had a Blackberry
Bold 9700 IMEI [protected] for which a DOA certificate was
issued by Redington.The handset was purchase from Janta Watch House,499/2D Gandhi Nagar Delhi-110031) along with all accessories, bill & DOA certificate 15 days back.Redington customer support told me a reference id RL06063222 for the same on 6th May.The Handset belongs to the distributor Beetel Teletech limited. Inspite
of all this the i no clue regarding the replacement. It seems everyone wants to make profits but none wants to provide consumer satisfaction. Due to this i am facing a lot of problem as i am without a handset for more than 20 days inspite of spending Rs 27000. It seems i have wasted all my money and nobody is providing any solution, neither redington nor Beetel Teletech Limited

Amit Rana
[protected]

Block IMEI Number and Kindly trace my lost mobile BlackBerry 8900
I would like to make a complaint regarding my lost mobile phone.

I lost my mobile phone while i shopping on 03 MaY 2011. I noticed that the mobile is missing from my pocket. Please find the details of the mobile phone below.

Mobile details:

My Name: ABHIJIT GHOSH
Phone Model : BlackBerry 8900
Make: BlackBerry
My Email : [protected]@gmail.com
Missed Date: 03 May 2011
IMEI No : [protected]
Sim use : AIRTEL
Mobile NO : [protected]


Immediately I informed the Police in writing and also requested airtel to block the sim.
I Kindly request you to trace and find the mobile. Please block the mobile using the IMEI number mentioned above.

Please treat this as my complaint and I request to take necessary action to get back the mobile. Please let me know if you need any additional information.

Thanks,

Abhijit Ghosh

Dear Team,



AND HOD FOR BLACKBERRY CANADA plase fwd this mail to canda also



I have purchased blackberry 9800 torch on[protected] and faced problem of charging on[protected] ,the problem is battery shows 100 % after a long use also and battery gets down automatically also not showing charge icon when battery goes discharge and when again I try to do charge it show % proper when I close charging in some times again it becomes 100% which doesnt aloow me foir charge .same issue has been reported to redington service center at Mahim mumbai on[protected]



When I met redington person Mr Prasad he had sent doa request to concern persons at canada which was rejected due to warranty bounce as far as the rules are concern it shouldn’t get exceed more than 30 days in may case it was 35th day for doa confirmation I was there for 3hrs finally told me to go will call, got an call saying doa has been rejected



Next visit I gave on[protected] my handset is taken for repair I would like to inform the provided handset was in very nice condition its having only charging problem while giving me an delivery make sure you are giving me my handset only if its an replacment

Then give me proper new handset why I m writing you is while solving this problem it shouldn’t affect my mobiles other functionality. and I want the handset in same condition as I have provided coz its not at all acceptable that for only 5 days you have rejected my doa and 30000 I have paid for the handset not paid for reparing in just 30 days then whts the use of giving 18 months warranty.



HANDESET DETAILS :IMEI:[protected]



PIN: 2362AFD1



WORK ORDER NO:MKW/BB/11/01412



CASE ID :BB0102065



PROBLEM CODE :NOT CHARGING



NOTE IF YOU ARE GIVING OTHER HANDSET MAKE SURE THAT IT SHOUDNT USED OR REPAIR TO AVOID OTHER ACTIONS I WANT MY HANDSET OR PROVIDED HANDSET SHUD BE SAME AS YOU HAVE REJECTED DOA FOR 5 DAYS AND TAKEN IT FOR REPARING IN 35 DAYS ITS HAPPEN AND AS PER COMMITMENT PROVDE ME MY HANDSET IN 7 WORKING DAYS ONLY



Regards



SAGAR DATTARAM DALVI [protected] [protected] [protected]

I bought a Black berry Torch 9800 on march 31st 2011. there was some complaint with regard to the display lighting and i handed over the entire set and the kit to REDINGTON at Vazhuthakadu wherein they have issued me A DOA Certificate which is the autherised approval by RIM for replacement of new hand set for the defective one. I have been trying for the past 2 weeks on phone and visiting in person for my hand set and the respected Madam sitting at REDINGTON, Vazhuthakkadu had been trying to teach me VERY VERY POLIETLY Clause 2 in Page 2 of the DOA certificate. Thanks Madam till date I have not yet received my hand set.
And friends can any one guide me the way to complaint directly to RIM regarding the above issue please.
Regards.
Sonay
tvm

I had purchased a blackberry curve handset , Model No: 8620, IMIE No:
[protected]

That aforesaid handset developed problems in audio. I was unable to hear
anything on the speakers.

I had given the same for repairing to one of Blackberry's authorized
service centers in Mumbai, India by the name of Neutron Technology.

The exact address of the service center is as follows:

Neutron Technology, Shop No: 104, First Floor,
Civic Center, Dastur Wadi,
Naigaon Cross Road, Dadar (E)
Mumbai - 400 014, India

I was told that my handset would be repaired within 8-10 days. Now it has
been almost 20 days and I have not received my hand set.

I have tried several times to contact the service center. They never
receive the phone calls. I even tried visiting there after office hours
just to find that the shop is closed by 6.00 pm!!

The phone numbers given in the work order receipt is also incorrect. I am
unable to understand the reason for selecting such an inefficient
organization for providing authorized service on behalf of Black Berry.
The worst part is that there is no link on Black Berry's website where one
can lodge a customer complaint. There is one link where feedback on the website can be sent. When I tried to send the feedback there, it bounced back!!

I am a customer from India. I am an Airtel customer. I can’t use BlackBerry messenger and other internet facilities last two days. I made complaint on phone twice to Airtel and they simply informing that they will rectify the problem. I think this is an irresponsible attitude as this problem is prolonging still from which I am suffering a lot. As I am an Advocate and a Recruiter in business field at the same time, I have so many duties to perform including file transfer especially using BB software. As I am BB customer please take appropriate action to re install my net connections as early as possible failing which will become unhealthy relationship. Kindly make it correct that the operators like Airtel is accurate in their duties or it will affect negatively to BB also.
Thanking you. Kindly reply me about the problem.
Aswathi Nair
My phone number is: [protected]
My email id is : [protected]@gmail.com

I am holding Blackberry 8900 since March 2010. I purchased the same on 23/3/2010 for Rs. 18510/-. In month of June, it got hanged and I got the new handset on 21/7/2010. Now, from last two months, I am facing the new problems as my phone gets disconnected during the call and if I redial the same number then it shows the status as call failed.

I approached the Redington India Limited, Okhla, Delhi and they don’t have the time to listen the customer grievances and their simple is just to leave the handset for almost 15-20 days for repair. Thereafter, I asked for the alternative set during the repair period and they simply refused for the same.

Now, I request you to get my handset replaced immediately otherwise I will be forced to take legal action against the company.

Regards

Ashish Jain
[protected]

We had ordered a Black berry storm in January, vide order No :[protected], in response to thier advertisments in Times of india, and have made payment via credit card. My daughter has been facing problems with the Blue tooth, frequent discharging, substandard finishing ( the button on the phone is coming out ), etc. We had complained soon after in Jan regarding these issue's, and were promised atleast 10 times that some one would pick up the phone for replacement / repair. Finally on 10-Feb I rung up the customerservice[protected] and spoke to one Mr Satya who is the supervisor, he assured me that he would have the phone picked up by Blue dart or Aramex couriers, latest by 14-Feb. I once more reminded them when I spoke to Nilesh , who told me that Mr Satya will call me by 4 pm. I am completely fedup of all of the staff. I am looking at taking them to court, as no action has yet been taken. It has been almost a month since when we are running pillar to post. This is not what the advertisment suggests , am ashamed of saying " we're the Blackberry boys ". Please help and advise as I am fed up of Research in Motion,

Myself, Jaydeep Mehta, residing in India. I have purchase Blackberry 9530 Storm from Yash Electronics, Jamnagar, Gujarat, India on 12/01/10, who claims to be the Authorized Dealer of Blackberry. There is a problem in handset Touch screen. At few locations it is not sensing. As the handset is under warranty, I had given it to Yash Electronics on 11/10/2010 for repairing purpose. I am Manager in Reliance Industries Ltd and am suffering immensely on account of not having a blackberry hand-set. The same has resulted in pecuniary losses apart from causing inconvenience. It is already two month but I had not received my hand-set and also the proprietor of M/s. Yash Electronic is not able to tell me when will I get back my hand-set?
Even my three friends had also purchased the same model hand-set after my recommendation. Is it the service you give to the customer? Even after two month I don't know when will I get my handset back? Request you to look into the matter before I go to the Consumer Court and ensure that bonafide consumers are not cheated by either Blackberry or their Authorized Dealers.

Hi,

I am the owner of Blackberry 8900 defective handset. I bought this blackberry cell phone model no. 8900 on 16th April-2010. Right from the beginning, my experience with Blackberry has not been good. Right now my handset is covered under 12 months warranty and don't know what will happen once the warranty ends.

I bought Blackberry 8900 (IMEI no. 357239.03.406867.9) from Authorised dealer (Cariano Telecom) of Blackberry in Kamla Nagar, Delhi for Rs.18000/-
This is to inform you that my cell phone is below expectation in performance and ability.

The following are the problems which I am still facing.

1) The battery life is almost of a day

2) It repeatedly hangs up and has a problem while disconnecting the call

3) Most of the time, while making or receiving call, call goes silient – no voice from either side, hence another problem with the speaker or the
Circuit

4) There are lot many patches coming on the screen in different colours. The most important problem.

Now, after visiting your repair centers and the authorised shop from where i bought this defective handset, what do you want me to do this time, go back again and tell them to rectify the problems !!!

Why couldn’t they do it when I visited your office the first time……..this is shameful for them first not to understand the problem and second, not to handle the problem well!!!

I am a working person and my job involves lot of travelling to different countries and that's why I hardly get time to do some extra things besides the regular job………and I would like to mention that taking rounds of Blackberry service centers, asking them to look into the car problems is very unproductive and I don’t have time for this!!!

Please note all these problems started in the very first month of the purchase and still continues. This is a shocking fact.

I think I’ve suffered enough and this time, I don’t want to go through the same procedure rather would approach Consumer Court and Media if all my problems do not get resolved properly!

[protected][protected]-------
Thanks & Regards
Mohit Mishra
T:[protected]

Hello,

This is to lodge a complaint against the company Blackberry for giving me a faulty handset (twice) and causing me great inconvenience.

On 2nd October 2010, I bought a new handset - the 3g Blackberry Pearl 9100 for Rs. 20,569 from ‘The mobile store’ at Worli naka.

The registered office for the Worli branch is Essar House, 11, K.K. Marg,Mahalaxmi, Mumbai 400034.

There was an audio problem in the phone, which the company after much persuasion, agreed to replace and gave me a new handset on the 23rd of October 2010.

Now the new handset turned out faulty as well. This time, the outgoing suddenly stops and comes back on its own. It’s not an operator problem. I am able to make an outgoing from another phone with my sim card.

So, on the 9th Nov, I sent another email to the blackberry corporate communication and told them about the problem.

Since then they have been trying to resolve my problem on the phone and a customer care person from their team calls me everyday for details but no one is refunding my money.

I don’t want to go through trials everyday with regards to a phone as it’s a loss to my business, my time and energy and causes great inconvenience. This is purely taking the customer for a ride.

If they replace it for the third time also, there is no assurity that the handset replaced will work.

Hence, I would request for a refund of Rs.20,569 at the earliest so that am spared of mental harassment and I can buy a new phone for myself with that money.

Within 5 days if a phone is spoilt, why should a consumer take a repaired phone? It is within the warranty period and since they are unable to replace it with a handset that works, they must please refund my money.
I cannot leave my office and go every other day to the Khar office from parel !

My invoice no. is MH/ 92832

The centre that replaced my handset is
REDINGTON INDIA LIMITED
Unit No 2, SONA VILLA,
113, S V ROAD, opp shamrao vitthal bank , KHAR WEST
MUMBAI 400 052.
Tel:[protected] / 31920051

Would appreciate if you could please look into the matter.

Many thanks and regards,
Tripti Kedia
+91 [protected].
my email ID is [protected]@gmail.com

Respected Sir/Madam ,

With due respect i want to draw your kind attention towards the matter that i Rajat Kapoor holding vodafone Blackberry storm 9500 handset with I.M.E.I No. [protected] purchased on 14/07/2010.my concern is, when i bought this handset from the retailer he advised me that handset warranty will be covered by the vodafone store.

Now from tha past 2 weeks i am facing following problems:-

1) Low Network coverage
2) Battery Backup
3) No Display
4) Handset hanging problem every now and then
5) Handset heatup while charging more than expected.

Having said that warranty will be covered by the vodefone store, i visited to the vodafone store branch in ghaziabad (Navyug Market ) they refused to repair my handset, stating that i bought this handset from the local retailer so that we will not cover the warranty you need to visit our other branch which is in Noida sec 18 oppoisite GIP Mall .When i visited there with the token No.84 they also refused to repair the handset stating the same reason (handset is not purchased from the vodafone store).
Then i called the blackberry toll free no[protected] i asked the same to them & they adviced that your handset should be repaired by the vodafone store as you have a vodafone logo on it.

Please suggest me what should i do as i have spent Rs. 18600 for this handset and within 1 months time i have faced loads of problem .

Thanks & Regards
Rajat Kapoor
[protected]
email;- [protected]@gmail.com

I bought a new Blackberry Curve 8250 on 23rd July and the moment it started working on Airtel network. It got hung and stopped working. I was without a phone until I bought another new GSM phone. I am extremely dissatisfied and have not been able to get throught their lousy customer service. Airtel Blackberry helpline has promised me a service replacement on Monday (Today) and no one has turned up till now (3:00pm).

Please let me know what can I do and If I should file a Legal Complaint for my refund.

Regards

Syed

sir/mam
i recently brought a blackberry cure 8900 from mobile zone Chennai after two days the track ball was not functioning correctly i took to the dealer he said that I need to get a letter from the authorised service centre (reddigition INDIA) which is suited in t nagar as per the instruction i took the phone and they checked and told me that it is not possible for replacement because it was imported on September 09 how a buyer will be responsible for this rule i brought the phone just 5 days back kindly help me to solve the issues

I am having a BlackBerry 9000 mobile handset which has IMSI no. [protected] and its battery no is BAT[protected], made in Chaina. It has date of manufacture as 1st Feb 2009. The battery has since swollen and could cause an accident if attempted to charge. Thus it has become unusable. The quality of battery seems to very bad. I want that the company must replace the battery immediately without any cost to me. I shall return this unsuable battery for the company to analyse the cause of such poor quality and to take up with the manufacturer to improve the quality.

- Jainendra Kumar
email: [protected]@gmail.com
mobile: [protected]

hi, i have bought a new blackberry curve 8520, with in the month the phone it is not working, the screen is showing blank. strange thing is that there is no service center in kolkta. i cant found any.i wish i did bought the nokia e73 insted of this phone,blackberry should spend more money in creating service centers for customers, not making expensive advertisement. my suggesion to everyone dont buy any blackberry phone at all.

customer name- Mr. Kuldeep Kumar Yadav
handset Model- Black Berry - 8520. CURVE
IMEI number- [protected].
Pin number- 220FE985.
Mob number – [protected].
Alternate number- [protected].
Email Id- [protected]@tafe.co.in
Address- TAFE LIMITED, House No. - 17/243. Street No. 4, Ashok Vihar Colony, Nr. Ashoka Hospital, Pandri Tarai, Raipur-492004. Ph[protected], 4218140.
Problem facing in the handset- Entire Screen is Full of Colored Linings ( No Visibility)
Purchase date of the handset- 02 May 2010.
Carrier- (airtel or Vodafone or idea etc., ) - Idea.
My Set has become a Totally Useless Set within One & Half Month.
I want a Replacement of My this Cell Phone at the Earliest.
[protected][protected][protected][protected][protected][protected]
From: Kuldeep kumar Yadav
Sent: Monday, June 14, 2010 11:18 AM
To: [protected]@redington.co.in
Cc: [protected]@rediffmail.com
Subject: MY BLACK BERRY SET - 8520.
Dear Sir,
This is to inform you that by Listening the Brand Image & Good Repo in the Mkt. I have Purchased One Black Berry Set Model No. 8520 ( Unlocked ) I.M.E.I. No. [protected] with Bill No. [protected] on Dated. 02 May 2010. from M/s. Future Axicm Telecom Limited, Raipur Under the Line Control of M/s. Pantaloon Retail India Ltd. Mumbai.
But I am Sorry to Say that Your Product is NOT A QUALITY PRODUCT or I CAN SAY NOT GONE THROUGH THE QUALITY CIRCLE, with in One & Half Month Some Lining have Covered the Entire Screen and I can not Read the Phone Nos. & Can not Write any E-Mails through this.
Now My Set Become has become a Totally Useless Set within One & Half Month.

I want a Replacement of My this Cell Phone through Customer Support Cell at the Earliest.

KULDEEP KUMAR YADAV
AREA MANAGER (CUSTOMER SUPPORT)
TAFE Ltd.-RAIPUR (C.G. & MP-2.)
(TAFE-SERVICE "EM-POWERING THE CUSTOMER")
PH:-> +91, [protected].

I bought my Blackberry 8320 thru Ebay, the phone displays hourglass continously and does not allow to work. I had sent several mails on " selling.on.[protected]@gmail.com" i only get auto reply from this, their contact ph no [protected] no oe picks up. I had sent mobile thru aperson it was formatted and returned back but again the same problem of HOURGLASS.
Please HELP where can i get the mobile repaired.



Samson Pandi
[protected]

21 March, 2010

The Managing Director,
Blackberry
India

While buying a high end mobile handset, I had no second thoughts but just chose to buying Blackberry.

But now, I repent! I happen to be a sad owner of Blackberry Bold(9000) Mobile 221 IMEI# [protected] bought on[protected] paying Rs. 32,600/-.
The handset within 2 months of purchase got dead and was replaced by the Service Centre for the same model.
MOBILE details are as follows
PRD[protected]
MODEL: RB171UW
IMEI: [protected]
PIN: 20E5F9CE
MADE IN HUNGARY 1
I am so surprised that this replaced handset again developed problems – The sound card and scroll joystick is not working!! That too within 5-6 months o[censored]se. I am living only with the vibrator mode as a mobile phone is indispensable for the kind of profession I am in..
Is this the quality Blackberry is famous for? I too hailing from a consumer durables profession, am sure in these times of cut throat competition, such a negligence and poor product quality is only harming the organization with bad word of mouth.. and so no further recommendations to family & friends.
Such high end handsets are purchased to ensure minimum botheration and value for money. If this is the so called Blackberry quality, I must mention this is high time we receive attention from the Blackberry authorities else we have to move to Consumer Forum !!
We hope someone from Blackberry is listening and we receive response within 7 days! Failing which, we shall be forced to move to other means to get a redressal, for my hard earned money spent.
Regretfully,

Nitin Bhatia

Just a request to all the Blackberry owners in Pune.

Please under no circumstances visit Vcom Solutions based on Dhole Patil road Pune. The owner T Kamlesh believes in bringing his personal problems to work.
A totaly unprofessional attitude, and kicks his customers out of the store when you question him.
Such is his ignoranc that he does not know which side of the handset goes into a holster.
He believes the Indian customer is a fool and tried to sell the holster of another model to me. When I told him that the company does not advertise this he was adamanat and said I dont care, you take it or get out.
When I tried to reason with him Kamlesh said that he already had problems and asked me to get out again.
I fail to understand how a world class company like Blackberry can give a authorised service centre to someone so unprofessional, so adamant, so ignorant.

A sincere request all BB owners please beware of this company Vcom Solutions.

I have been using BlackBerry For a month now and recently (3 days back) my BlackberrySrvices wee deactivated. It is because the 299 plan i had registered for is over and needs reactivation.I tried to reactivate it by following the procedure given to me by 121. After sending the last message-i.e. PMP <8320> I get a reply from 121 saying this-
Sorry this service is only available on blackberry compatible handsets.
Please solve this problem As Soon as u can..I need the balckberry services!
thanks

Theft my Mobile Phone
Block IMEI Number and Kindly trace my theft mobile BlackBerry 8520
I would like to make a complaint regarding my theft mobile phone.

Mobile details:

My Name: Jaiveer Singh Khurana
Phone Model : BlackBerry 8520
Make: BlackBerry
My Email : [protected]@sify.com
Theft Date: Nov 30, 2009
IMEI No : [protected]
Sim use : Vodafone
Mobile NO : [protected]
: [protected]

Immediately I informed the Delhi Police in writing and also requested Vodafone to block the outgoing calls from my mobile and issue me a duplicate sim.
I Kindly request you to trace and find the mobile. Please block the mobile using the IMEI number mentioned above.

Please treat this as my complaint and I request to take necessary action to get back the mobile. Please let me know if you need any additional information.

Thnks
Jaiveer Singh Khurana
S-438 2nd floor, G.K-II
New Delhi-110048