[Resolved]  Blackberry Mobile — Complaint regarding New Handset Black Berry Curve 9220 bought on 29th Sept 2012 from Blackberry Exclusive outlet

Address:

Ghaziabad, Uttar Pradesh

Dear Sir
This is to bring to your notice that I have bought mobile handset Blackberry Curve 9220 from this store but there is some manufacturing defect as there are some sign of scratches on the handset and I was told by the Sales person Mr Saurabh and Sunny while doing sales that if there is any issue the handset can be replaced from the same outlet from it has been bought within 14 days from the date of sale .
As i noticed recently that there is manufacturing defect so I went yesterday (8th OCT) again to the same store which is located in EDM Mall in the name of BUZZ RETAIL INDIA PVT LTD but the way I was treated by the sales person which was not acceptable at all in any circumstances and they communicated to me that we cannot change your handset neither we can give any service regarding the same . These kind of employees are spoiling the name of the Brand of Blackberry who only does sales and after sales no Service being provided.
Request you to kindly look into the matter at earliest and replace the handset without harassing the customer
Details of Handset
Blackberry 9220 ( White)
EMEI NO – [protected]
PIN No 2A314258
Amount –INR 11200/
Date of Purchase – 29th September 2012