Bank of Baroda Complaints & Reviews

I have experienced worst service by bank of baroda gamdevi branch. The Bank staff is not interested in customers requirment. A customer has to wait too long for any service. There are not proper counters & work distribution in the branch. no one bother about what the customer really wants.Once I approch the bank for applying for new cheque book of my old age uncle I was instructed to go towards Government Recovery I reach there & ask the related officer about the requirement he told me that Uncle should come himself for the cheque book then I came to home after some days I reach the bank with my uncle I approch to the same officer then he said that dont come to me for cheque book go to another counter these are all irritating things

I am willing to transfer my Home loan from HDFC bank to Bank of Baroda.
There has been a very poor response and srivice from Bank of Baroda (Ghole Road) Pune Branch. First they ask me to get a letter from HDFC that, on receipt of payment from BOB, HDFC will issue the documents directly to BOB and not to me (Customer). This is totally rediculous and illogical as no bank will hadover the original property documents to the third party other than the customer who is owner of the docuemnts? BOB is not at all co operating in this matter nor they are ready to accpet a gurantee of any kind for the Home loan transfer. They are behaving as they do not need any business and its customer who only in a need.
Other than this after two weeks of discussion with BOB now thay are saying that they will not give loan if amount is less than 15 laks.
I want to bring this matter to the public so that they should know how our Natlaise banks are acting and working towards the benefits of nation??

Find below copy of attachment sent to GM- Ops- Baroda

Dear Sir,

For Bank of Baroda, Jaya Talkies, Borivali (W), Mumbai Branch the word Customer Service is altogether foreign and it is interpreted as Customer at Bank’s Service.

A brief introduction to my case:
1. My self Mr Tushar S. Khedkar tried really hard for getting appointment of Mr Upendra Singh (Mobile No. +[protected] for more than three- four weeks (August 2008- September 2008). He is apparently busier than the Customers who do not have time of 15 minutes. The reasons given to me were “I come to know about my diary only on the previous day”. I periodically told him that can we fix up the appointment on Saturday or any convenient time as I hold responsible position and need to inform office of late coming/ half day at least 2-3 days before. I cannot suddenly walk out at my own luxury.
2. Finally Lord Upendra Singh granted time to me for discussions. Myself Tushar Shrikant Khedkar and Komal Tushar Khedkar applied for take over of loan by Bank of Baroda from ICICI Bank in September 2008. Mr Upendra Singh required certain additional documents which were duly furnished by us on October 6, 2008. Hence for the purpose of Bank of Baroda the date of application for take over of loan is October 6, 2008.
3. The first foreclosure statement from ICICI was submitted by us in October 2008.
4. Nearly one and half month nothing happened. On suo moto follow up from my side I got the stereo type reply that the case is “Under Process”
5. Towards the end of November 2008, I received a call from Upendra stating that he required some additional documents like NOC etc, otherwise loan will not be processed. The tone was more “anti-loan” than inclined towards customer. I was surprised but as my hands were (rather still are) under Stone, we supplied whatever documents that were asked for.
6. Again mum- silence for two weeks, we forego all hopes of receiving loan and then out of the blue my wife received call stating that loan is sanctioned.
7. We visited Bank Branch- Jaya Talkies but allas the Brach people had long list of documents. We were again asked to submit the fore closure statement because BOB were slipping on the case for two months and the earlier foreclosure statement was considered old.
8. Your special attention is invited to this para- In week ended on December 20th, 2008 when we visited Bank we came across a new officer transferred from Punjab. And we understood that the Grave will be re-opened. (Can I dare to ask what is the hand over procedure, if any one has thought of it?). We were highly irritated and asked the earlier lady to look into the matter. The Senior Manager of the Branch Mr Chandorkar shouted on us (presumed to be the Customer) in front of all staff saying that “Itna hi natak hai to wapas ICICI me jao, idher ku aate ho”
9. Is this what Bank of Baroda is all about, me and my wife both are qualified CAs working in world class organizations. But honestly I have never seen such a jerk as your Branch Manager.
10. If strict action is not taken against all the concerned staff and the loan is not disbursed to us within next two weeks, I assure you we’ll move to Consumer Court for lodging a claim of Rs 1 million for harassment.

Tushar Khedkar

TO

MANAGER

BOB HOME LOAN DEPARTMENT


SUBJECT :- HOME LOAN REQUEST NOT BEING PROCESSED

DEAR SIR,

I RAJAT RAVINDRA ROKDE HAVE APPROACHED THE BANK OF BARODA PUNE RETAIL LOAN FACTORY(GHOLE ROAD) ON 10 NOV 08. THERE THEY HAVE ADVERTIESED THAT HOME LOAN WILL BE SANCTIONED IN FLAT6 DAY. TILL DATE NOTHING HAS BEEN DONE IN MY CASE EVEN AFTER SUBMITTING NEARLY EVERY DOCUMENT THEY ASK STARTING FROM DEGREE CERTIFICATED TO EX EMPLOYER'S EXPERIENCE CERTIFICATE(PLEASE SOME ONE TELL THEM THAT I HAD APPLIED FOR LOAN AND NOT FOR JOB)

NOW THEY ARE ASKING A LETTER SIGNED BY ICICI THAT THE MORTGAGED PROPERY DOCUMENTS WILL BE DELIVERED TO BOB AND NOT TO ME, WHICH ICICI SAY'S IS AGAINST THERE POLICY. ALSO WHEN THEY ALREADY HAVE A POLICY WHEREIN THEY PROVIDE FREE PROPERTY INSURANCE THEY ARE ASKING ME TO BUY A HDFC STANDARD LIFE INSURANCE POLICY, (their joint task with HDFC) WHICH IS AGIAN VOILATION OF IRDA (REMEMBER - INSURANCE IS MATTER OF SOLICITATION AND NOT A MANDETARY THING). AND YESTERDAY I GOT A CALL FROM BOB EXECUTIVE THAT BOB HAS ASKED TO STOP ALL TAKEOVER FROM ICICI.

WILL SOME ONE PLEASE TELL ME IS SUCH THINGS ARE REALLY DECIDED BY BOB ON HIGHER MANAGEMENT LEVEL OR THE BRANCH IS EXPLOITING ME.

ALSO WHAT CAN BE DONE TO TAKE MY LOAN REQUEST AHEAD WITH BANK OF BARODA IF ICICI DOES NOT PROVIDE SUCH LETTER.

Dear sir/madam, I Mr. Nitin udwani holds a saving account with "Bank of Baroda" M.L.B road gwalior branch i.e. A/c no:-[protected] and on 19/10/2008 I put the card in tha ATM machine to withdraw 15000/- Rs. and the amount has been deducted from my account but the cash was not given by the machine and many times i complaint with "BOB" M.L.B.road gwalior branch but i am not getting any response from there .So, please help me to get my refund/credit my account.Thank you.
My contact number:-([protected])
My debit card number:-[protected]
Date:24/12/2008
(Nitin udwani)

Dear Sir,
I am a old customer of Bank of Baroda, and my Saving Bank account no. is [protected]. Its located in Main Branch Jaunpur (U.P.).
I use to face regular misbahaviour of BOB emploees there, specially R. R Singh.
But today it has crossed the limit. It need to get information about the reissue of my cheque book. But instead of giving me the information he has shouted at me and used abusing words in front of all the people in the office. I had just asked about the clarification of one of my doubt.
Mr. R. R Singh is pretty famous for his misbehaviour against the customers but most of the customers are from the rural areas and they are not aware of how to make complaint. Even bank manager is worried about his behaviour but could not take any action.
Behaviour of Mr. RR Singh is damaging for thr repution of the Bank as well.
Please take a decisive action against him.

Regards
Nishant Mohan Srivastava
Account No:-[protected]
Mo:- [protected]

I am a two year old customer of Bank Of Baroda having saving A/C NO. [protected] with Bank of Baroda- Sadar Bazar Bijnor. U.P. . I had deposited the Rs. 10000/- (Ten Thousand) only in cash on dt. 8 May 2008. But the same amount had not been credited to my acount till today.
Please accept my request and take the proper and sharp action at my cited matter.

Your Faithfully

deepak tyagi
My corospondence...

My account is in Corporation Bank in Dilshad Garden. I went to withdraw Rs 5000 from my nearby Bank of Baroda ATM (Dishad Colony Branch ATM).
The transaction was decined with SEQ No 614
Error code 072
Time 02/12/08 13:42
But when I checked my account I found that Rs 5000 has been debitted from my account.
The ATM ID is 1FDNDL08
Please help me to recover my lost money!

S RAMASWAMY

HEllo, My self Avani Patel.Having saving account in BOB.having account in BOB since last 2 year.had applied for net banking in bank.some how bank process is very slow its take 10 months to creat one bank account.and in activation of that account also having some problem.now i m requesting form bottom level(Branch Manager) of company's higher level(cm, bob customer service manager, abad branch manager) person to help me solve my problem and give net banking.but very unhappy they way got reply from all of them.no one cares wht happen to their customer.even whn complain thm bitterly they replyied why u open account in BOB.close it.its very rediculas Example of treating Customer in BOB.

IWANT TO TELL U THAT IHAVE PAID 3800RS OF MY BOB CARD NO [protected] ON 21/10/08 FEW DAYS GO ONE MESSAGE I RECIVED THAT UR BOB CARD PAYMENT NOT RECIVED + SERVICE CHARGE IGO TO BRANCH JANAKPURI & TELL TO STAFF HE WILL CHECK THAT MY PAYMENT IS IN SUNDRY ACCOUNT IWILL BRING MY PAYMENT DEPOSIT SLIP NO MISTAKE WILL FOUND IN SLIP I HAVE WRITEEN LETEER TO BRODA BRANCH MY CVOMLINT IS FOR SERVICE CHARGE WHY IWILL PAID SERVICE CHARGE ... SO IWILL REQUEST U THAT PL HIDEEN MY SERVICE CHARGE & LATE PAYMENT FEES THANKING U UR FAITH FULLY HAEDEEP SINGH

Date[protected],
i used my Union bank ATM card in
Bank of Baroda ATM (At Athwagate Branch), Surat
for withdraw cash -5000rs. on 15-11-08, time -14:38
I have balance in my Union bank account-15226/- at that time but i didn't receive cash of 5000rs. from ATM machine of BOB,
ATM slip Receipt shows message"Transaction Declined -Unable to Process", i tried 2 times but same Problam both time & after that i got SMS from Union bank that 5000 rs. debited from my bance & Current available balance shows -10226/-

Means 5000 rs. deducted my account but i did'nt get any money,
I have register complain at Union bank of india-Nanpura branch, & Bank of baroda -Athwagate but both bank bank replies that its not our responsibility its other bank's account (Not Good Response from Union bank's Branch)

so whom i complain to get back my -5000 rs. ??
i have submitted application letter with copy of ATM receipt in both bank
Kindly take Necessary Action & Refund my Amount as soon as possible

Dear Sir/Madam,

Today, I visited DAV school branch Sector 10A Gurgaon, to deposit cash. I requested cashier to ensure the Bank a/c No of the recipient and credit the amount in account to use for receipient medical urgency at Kutch, Gujarat.
But he had not ensured the A/c No before depositing cash and also told me that he would sent this money to dead account, if Number would not be match.
I had verified account no by other staff of the bank then and there itself, after deposit the money.
As of now I checked out with the recipient he has not received money in his A/c.

Now at this stage, where to go, bank staff not ready to give me the any anwser or zonal office nos. Branch manager is not there.

Please help me to getback my money from branch. Also I would like to file the case against the cashier for his behaviour.


Regards,


Suresh

Dear Sir,
I am
having a saving account -[protected] with the name of Ashish Vasistha in bank of baroda -dausa branch (Rajathan). I
got
one cheque from bank of baroda Current Account of M/S ShriKhandal Construction A/c no
[protected] of amount Rs 2, 16, 00000 . Which was Cr to my account on
25/8/2008 after that on 27/8/2008 it was again Dr to my account and amount
was transfer to shree khandal construction without my knowledge . when I
asked for
reason they told me that it was due to the proprietor of firm “m/s shri
khandal
construction “have claimed that the sign was not his and He informed this to
manager of Bank of Baroda (vashali nagar branch-jaipur) so the manager did reverse
entry.

I just want to know why bank and Mr. Sandeep (Propritor of
ShriKhandal Construction) have not done legal Complaint against me till
27/8/2008 and even not informed me
about this . It seems that Mr. Manager and Mr. Sandeep Are together and has
bad
intension to get my money.
Please correct
this mistake as soon as possible as I have concern R.B.I. that it is illegal
entity and even when I asked for this to higher authority of BOB in Anand
Bhawan, jaipur head office, they told
me that they have full right and power to do anything. When I asked for this
entire thing in written they told me that they won’t give me anything.
Now Mr. sandeep sharma is run away due to legal arrest warrant issued by local court and another person have taken stay on this amount by declaring that this money belong to him. kindly suggest how i can get my money back.

We are having joint S/B a/c & the Bank has alloted a locker against FD of Rs. 5000/-

The locker is not opening with the key given & other key available with the bank. We have given the written complaint to repair the locked in May'06, however the locker is still not repaired & annual rent is being recovered regularly.

Now the bank is ready to allot other locker but want us to fill other form with Rs. 100/- stamping, which is to be paid by us.
The stamping is not available in same branch, station road branch & SBI stn rd Bharuch.

Why should we suffer like this? We must get our locker charges back. Bank is refusing to credit the charges saying the key is with us. Why the bank has given us the key if locker is faulty?

Rajeev Joshi/Anjali Joshi
Cell no:[protected]

i applied in labhua branch for education loan but they says we are not provide you education loan becausen you are not comes in our area this thing is fully falsh because my home is just away 3 km. and you go any other branches. then i talk to ur lucknow office then they take my documents but they reject my loan then i asked for rejection letter but they not provide .
manager says i have not proper information you collect the informatio and the process then i shall be provide you loan
please take some action at this process and provide me loan very soon
thank you

This is to inform you that my account number is "[protected]" in bank of baroda maninagar branch. I applied for the E-banking service in the month of 25th July, 2008 .
but till date not received my user id and password.

Dear sir,
I Rajan kumar holding account number [protected] and card number [protected] at bank of baroda malancha branch, kharagpur, dist - paschim mednipur, west bengal.
sir, on 25 july 2008 at 11.25 am ( according to my mini statement ) I went to withdraw Rs 15000 from ATM and i entered the amount and password correctly afterthat i heard the money counting sound form the ATM machine, but the shetter from where the money comes out it does not opened and the money did not came out. After that again i checked my balance and i found that Rs 15000/- debited from my account. I immediately informed to the ATM security he advised me to go to the manager, then i given a written complain to the manager and he told me to wait minimum 10 day's after that Rs 15000/-will be credited in my account by the bank. while i am giving this complain it is 59th day from the date of incident no decesion has been taken from the branch manager or from the head office, mumbai. I also tried to contact at toll free number[protected] and i talked about these matter. they told me that they not got the overge ( extra money form the ATM ) but i seen that the branch manager has send the overge to the mumbai office by courier and several time the mail sent to the mumbai office. what is the motive behind this i cant understand, why they dont want refund my money . these is ATM's fault .
please, take quick action towards my problem.
thanking you
yours faithfully
Rajan kumar.

Hello Sir,
I have opened account in Bank of Baroda's Bhatar Branch in Surat on the name of MRS. CHANDRIKABEN YOGESH BARDOLIWALA and the a/c no. is [protected] dated[protected]. I have filled the form of ATM card on same date.They told me that u will got your ATM card within 20 days. After 20 days when i go to the branch they told me that your reqest is not sended, you fill another form. So i have filled another form on the dated[protected]. Now after 23 days, i go to the branch they told me that your card is not issuied yet. I reqest you to please do something in this matter.

Branch telephone:[protected], 2238290
BOB ATM card grievances: [protected]

Respected Sir,

I have a saving a/c in Ravi Shankar Shukla Nagar Branch ( Indore ) since last 5year.My Car Loan EMI ( ICICI BANK ) 6610/- deduct every month Dated 05 through ECS from this a/c & already 14 emi deduct successfully.
In my a/c on 01/08/2008 balance is 1224.83 so i deposit cash 6400/- on Date 02/08/2008 after this deposition my a/c balance is 7624.83 which is sufficient for 6610/- EMI but your bank branch returned my ECS with reason of insufficient fund & debit 85/- Rs. in my a/c. while still my a/c balance is 7539.83/-.
Please credit 85/- Rs.in my a/c again & suggest me about my emi deduction while there is not my mistake ...
Thanx
Neeraj Sinha

Dear All,

My name is Jaimin Diwan. I am from surat. Everone in surat knows that near 2nd aug to 7 aug. Bank of baroda's all atm & Branches System not working due to them technical server reason. I have an EMI of Two-wheeler Loan. it wiill be came everymonth on 5th & its is ECS (Electronic Balance Cut). So when it came on 5th BOB's Systems Not Stable & working & That EMI not passed. I Get Charge By Bob 85/- And now also charged from ICICI 225/- when i have balance of Rs, 7000/-. EMI is only Rs 1200/-. I also done All entery in my passbook & its also described that i have Much balance for that EMI & Get Charged.
Pls Someone Give me Proper Comments wht Can I Do??

Thanks.