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[Resolved]  Carrier AC — Pathetic After Sales Service

Hi,

I had purchased a AC from Carrier in August 2007. Although they have never been prompt on their after sales service but this time the situation is worst and infact its a malpractice from the company side. Firstly i put a request to the company for service of my AC on 26th March 2009 and i was informed that the technician would visit within 24 hours. Later i enquired from the company after 24 hours about the reason for no response then i was given a blunt answer that the time mentioned was 24 working hours rather than just 24 hours. Today infact the 24 working hours are about to expire but after several follow ups i have just one answer from the company that a fresh work order has been booked on todays date and if someine dosen't turn up then i need to give a fresh call again. Its a really painfull experience as i had to delay all my scheduls just to wait for a response from the company side when they are already charging double the amount (Rs 500 instead of Rs 250 as compared with other companies).
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  3 Comments     Updated: ShareTweet

Comments

Dear sir,
on 10th april i had purchase a brand new career aircondition from harie marketing ghaziabad & from the date of purchase i am getting problem in that
1.my installation has not done propally
2.demo is not given to me till today & i dont know the functions how to use.
3.now from 2 or 3 days back their is leakage of water from the front inside .
sir now i am fed up of getting problems like that so i want my should be replaced oa new one or refund my money.
i[censored] do this faver to me i am very thankful to u.
AC dealer
model-durakool star
capacirt 1.5tone
serial no.[protected]

Regards
RAKESH BHALLA
[protected]
i HAVE PURCHASED WINDOW 1.5 TON DURAKOOL AC FROM SAMARAAT ELECTRONICS RAIPUR, CHHATTISHGARH IN THE YEAR 2009. ONE MONTH AGO THE BEARING & BUSHES OF MOTOR WAS REPLACED AND CHARGED RS.800. AFTER ONE MONTH SAME PROBLEM REPEATED. SAMARAAT ELECTRONICS AFTER CHECING SAID THAT THE BUSHES ARE NOT AVAILABLE AND RECOMMENDED TO REPLACE THE FULL MOTOR. HE CLAIMED THAT THIS IS THE COMPANY RECOMMENDATIONS.

PL CLARIFY THAT WHETHER THE CARRIER RECOMMENDS THAT IF THE BUSH IS FAULTY THEN WHOLE MOTOR NEEDS REPLACAMENT.

SK SONI
[protected]@yahoo.com
[protected]
Worst service given by carrier company. I have lodged complain 10 days back with reg no. [protected] and following up daily since then and compressor also delivered but engineer is not having time to visit and fix the issue. Mr noor alam the superviser lookin into the district etah is also ignorant and not picking up the phone.
Carrier executives take some action or your brand image is in danger.
I suggest everyone to avoid such brands.
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