Carrier AC Complaints & Reviews

Hi
We had purchased an ac last year but never got any after sale service which were free during the 1 year (Warantee period). There are 2 ac's under warranty period. Total warranty is of 5 years for compressors and 1 years full warranty.
Now the ac has started troubling due to some fault, we requested our dealer to send their technician for troubleshooting but we are not getting proper respose from them.
Please see to it and get things resolved.

Ac service complaintno receipt & no response
I had googled for carrier ac service and found contact number[protected] which claims to be a carrier ac service center. When i called to the number on 25/8/2019 lady received my call and registered my complaint and sent sms as below on same day from sms id called "md-bsmart"

I received a message stating carrier referring service technician rajesh [protected] with complaint number as shc250824 he called me on same day and sent two other staff to service the a. C. We were asked to pay ₹7100 towards annual maintenance contract and that the cash offer was in place on that day. On his demand we paid ₹7100 to rajesh through imps on andhra bank account :[protected] and disclosed ifcs no as: andb0000001. We were promised that a bill would be generated and sent by sms & email immediately. Since his name and mobile number was referred the message that was sent we believed him and paid him the money but we have been trying to call him over phone to get invoice copy but he is deliberately avoiding calls and is not responding to messages.

I believe that we have been cheated by the technician rajesh sent by customer service. Either we must be given invoice for annual maintenance contract or refund of entire money. Please take action on this complaint and do needful at earliest.

After that we noticed in the complaint forum that the same person from the no :[protected] has cheated many customers in the same way.

This leads to depression as that person also aware that i am a pregnant lady and he given many troubles by never responding.

Lodged a complaint of non cooling & frequent auto shut down of the ac problem yesterday, technician visited & advised refilling gas &servicing, did that, took the full payment rs 3250, confirmed the resolution of issue. Within an hr the issue reoccured, nothing got resolved, same problem still there. Highly frustrated...pls take immediate action. Also called the technician & informed the same immediately.

I have requested for ac repair under warranty 9 days ago but still it's pending. Your service partner babylon's staff very ill mannered. I have mentioned to complete this service before sunday but they are ignoring the phone call and today (Monday) also not giving appropriate answer. Babylon's staff sumit sharma with phone no: [protected] is very ill mannered and it's behavior towards customer is substandard...

I have request for ac service 5 days ago but still it's pending. Your service partner babylon's staff very ill mannered. I have mentioned to complete this service befor sunday but they are ignoring the phone call and today (Monday) also not giving appropriate answer. Babylon's staff rahul sharma with phone no.[protected] is very ill mannered and it's behavior towards customer is substandard.

Sir i have purchased a carrier 2 tn ac on 07 april 2019 from navrang audio video laxmi nagar, this ac was stop working by 22, or, 23 april. I have made a complaint twice, thrice times but on 3rd of may complaint was registered for replacement of product, and approval has declared for a new ac on 11 may 2019 but still we are dyeing in this summer without ac now i can't hold myself and i can't see my children in this summer without ac. I have purchased ac for money not for free. Kindly help. Amit gupta, from east vinod nagar...

I am jaydip koley, i purchased a carrier air conditioner from flipkart on 17th may. It was delivered on 24th may and installed on 29th may when giving demo the technician discover that the indoor unit motor is not working. The told me the inform carrier castomer care ther reached my home by 30th may but no one came. I booked a ticket against my damaged ac and the technician came on 31 and he also say the same thing and told me if you agree we will replaced the motor free of cost. I say yes replaced it. But the told me how many day it will take we don't know. My point of view is that where is our security the know that the product is damaged so they have to replace it as soon as possible. Why they are delaying the whole process. Kindly look after my matter and take nessessary step.
Regards jaydip koley

Dear sir/madam
Most humbly and regretfully i would like to inform you the following facts for your kind redressal as quick as possible.
That i purchased an carrier air conditioner 18k durafresh 3 star of 1.5 ton capacity from your authorized dealer gupta distributors at patia bhubaneswar on dated 16/10/2018.
Your installation team namely mr saroj kumar sahu (Mobile no.[protected]) along with another man did come to my house at patia plot no.684 dola mandap sahi and installed the same.
He did not fix the outer of ac in the wall only put it with out any nut bolt on the chazah of the building.
In the recent very super cyclone at bhubaneswar on 3rd may the outer was slipped down and we escaped the outer and bound with a rope and from that day the outer is in hanging position.
I complained your distributor regarding this on 11th may and enquired about my address to inform the service provider on 12th may 2019.
Then one man namely mr alok kumar sahu (Mob. No [protected]) visited my house on 16 th may, 2019 and it can not be made single handedly and he would report the matter in the office then the team will come and reinstall the outer.
On 17 th may he was contacted and he persuaded me to contact the madam i/c having mobile no.[protected] as he has reported the matter to her.
I contacted in the above phone no. And she consented me that the team has been instructed and shortly they will attend the case. After 2 days she did not respond the phone and only forwarded a small citing the phone no. Of mr ananda samal and to contact mr samal. But on that day mr samal did not pick up the phone. Today when after ringing thrice mr samal picked up the mobile and told to send the technician today but till 3.50 pm no man has arrived my house or no phone received from any body.
Since days together we are suffering from severe hit wave, but neither we get any response from the team, service provider nor the distributor is helping me to short out the problem.
I request your kind intervention in the above matter to solve the case as early as possible for which i shall remain thankful to you.
Yours
Sashikanta moharana
Plot no 684
Dolamandap sahi
Patia
Bhubaneswar =31
[protected]

Carrier ac service
Very bad experience after i purchase a carrier inverter ac. First it was delivered by great eastern trading company after 6 days in gruelling heat of summer in bengal and installation taking a long span of 10 days more but not yet been done. The item is dumped in my room but of no use. I am calling carrier service and great eastern trading company chinsurah khadina more but all give false promises or excuses... It have a bitter experience... No idea what to do next and also suggest others not to go for carrier as service not assured at all

From sanjoy kumar nag

Good evening sir. I am a carrier customer. I had book 3rd free servicing through carrier customer care number 3 times. Every time they assured me that ac technician will contact me shortly. But no any response have been received till date. My customer ref no is[protected]. My ac no is[protected] and model is romania. This type of negligence may occur a bad impression in customer aspects. So i requested you to kindly look after my above mentioned complaint.
Thanks and regards.

Rl das
Rmn-[protected]
Address-2d/3 vivekananda park
Tetikhola, bidhannagar (Durgapur)
Pin-713212

Main gondia maharashtra se maine 7-8 din pehle ac 2 ac liya tha uske baad se mai daily call centre me call karta hu mujhe sirf ye bola jata h ki 24 hours me aap se technician contact karega par aisa kuch nai hua aaj tak mujhe na koi cal aya na koi massage maine jab se ac liya h tab se abhi tak nahi chalaya h call centre me error code (Po, pa) batane pe unka kehna ye hota h ki aisa koi code show nai kar raha h

Contact no-[protected], [protected]

I bought a new 1.5 ton carrier AC last year and they are not providing service. I have called so many times but they are not responding. I have never seen such a bad service in any company ever. I just got reference no.[protected] but that too of no use. While purchasing from showroom Aditya Vision in Patna the salesman told so many times that it's service is the best in among all ACs but they lied to me.

Non - functioning of window ac
Reference transactions no[protected]

The ac was purchased in april 2017 and was under amc. The complaint was made on 17/06 regarding on non - cooling. The technician visited on 18/06 and diagnosed gas leakage. The ac was lifted from the home on 19/06 for gas re-flling. On 21/06, the persisted calling to customer care, it was informed that ac has been repaired and will be delivered by evening. Subsequently, got a call from mr. Lalit/mr. Zuber that cooling coil is beyond repaired and need to be replaced. For that i need to pay rs.4500/- in advance and they will take another two days to repair after payment.
This is complete harassment and lack of service, product quality etc. There is no prompt action and after a lot of deliberations, informing that cooling coil has gone beyond repair in just 14 months of purchased shows the quality of product. Why one who should go for carrier ac after, knowing that they lack completely in product quality and indifferent attitude of service providers. It is a blunder on our part to have gone for a product like carrier aircon, can somebody provide a solution?

Sir,
I have complaint 3 times ac service order but not service coming. and 3 times calls ac service customer service number but service not. And customer care no not satisfied answer.

so i have request solved this problem very fast ac service

Address: 74, patel park society, near ambaji temple, simadagam, surat, Gujarat

Mobile no : [protected]

Pin code: 395006

Sir, we had bought this carrier ac from star marketing dhanbad
Day 1- this ac was not working. So, we complained about this. They came and solved the problem but we were not satisfied because ac was not cooling properly.
After one week, it was not working again. The ac was automatically being switch off. So, we complained about this faulty product and we requested to shopkeeper to change this carrier ac but they are not changing. They came again and try to solve the problem. There are almost four times, they came and try to solve but new ac consistently getting problem. Today ac is not being on

I have logged a compliant with carrier AC ref # 91194364 stating water leakage from the indoor unit as on 17th May 2014. Technician (Sundar Moorthy) came for visit informed that its due to gas leakage & promised to come back on next day to fix the problem. We have waited till 20th May 2014, however no one turned up for repairing the unit. We have called the carrier customer care, we have been informed that ticket raised for the issue is closed stating problem solved. Even the customer care representative is also notable provide valid justification on the same just hurrying to close the call. Please don’t prefer carrier.

i purchased one 1.5 window ac of carrier co. on 19.04.2010 it is not cooling properly imade comp on.17.5.2010 for the same and engg.ofco said ac working. onapl2012 again cooling problem imade comp. and this time co engg said gas leakage i made the payment for the same and on may 2013 again cooling problem i jmade comp and this again gas leakage i 2nd time make the paymentvide receipt no. 406 dt 14 05 2013. today again cooling problem i face...

From: C B Patel [mailto:[protected]@mtnl.net.in]
Sent: 03 May 2012 22:51
To: GP CAR Customer Support (Carrier India)
Cc: polr.[protected]@yahoo.com; manasi.[protected]@gmail.com
Subject: 1.0 Ton (s) Durakool Star Split AC Sl.No.[protected] make : Carrier

Dear Sir,
I have purchased above cited AC from M/S Kiran Electronics,3,Tasker House, R.M.Rd, Naupada, Thane ( T.No.[protected] on 27.05.2011 and the same was installed by M/S POLR, Thane( T. No.[protected] vide their commissioning report no.2229 on 29.05.2011.
Subsequently M/S POLR representative made following visits to attend to mainly water leakage problem vide :
1.0 Report No.710 of 10.06.2011
2.0 Report No.714 of 13.06.2011
3.0 Report No.955 of 13.07.2011
4.0 Report No.821 of 17.09.2011
5.0 Report No.608 of 01.11.2011
6.0 Report No.1024 of 05.01.2012
7.0 Report No.522 of 10.04.2012
8.0 Report No.917 of 12.04.2012
Unfortunately my problem still remains un resolved despite so many above cited visits even after lapse of more than 11 months from the Installation date.
In between M/S CARL have made arrangement to replace Indoor Unit with Sl. No. [protected] vide Invoice No.NPI No.[protected] of 07.07.2011 and installed it on 13.07.2011,however water leakage problem still persists.
I opine from above that either the m/c has manufacturing defect ( which is next to impossible from a company of repute ) or yr service personnel are in capable and in competent to fix the problem making all my efforts till date futile.
Now a day yr service partner M/S POLR turn deaf ear to my complaint and behave in rude manner asking me to do whatever I want and approach any higher authority for which he doesn’t care about.
His this attitude will surely give bad feeling to an end user for an established firm of yr repute.
I request yr intervention in resolving my long pending issue by deputing company’s sr. service personnel and oblige,
Your immediate action would be appreciated,
Thanking You,

Snehal Raut, Thane.
Mob : [protected]

Address of installation :
204,Trimurti Palace,
Whole Sale Market,
Nr: Dadajee Kondev Stadium,
Thane.

hi i purchased carrier Window 1.5 tonnage gen x1 on 30/05/2007 with invoice no. 2149 at Khammam, sri srinivasa auto & general stores. 3 days back thermostat was failed and immediately informed to the above said dealer for arrangement of service person. simply he replier that is your headache. we are not responsible for that. In addition to this, once customer was purchased the item from you, you can't do any thing even in the warranty we may not provide service. utmost you can give the complaint to the company.

The carrier window A C is faulty in warranty period.The dealer has collected the A.C and has not returned the same even after 20 days .This is the quality of service carrier is giving in warranty period.The complain number booked in carrier is nagp0166 on 24 amy ,but not rectified the fault till today.
S.P.Mandal

SIR,
I BOUGHT A CARRIER AC IN THE MONTH OF OCTOBER AND IS NOT BEEN ABLE TO USE IT TILL DATE.THE CARRIER PEOPLE ARE REALLY AVOIDING THEIR DUTY AND JUST SOLD ME A DEFECTED PRODUCT.THEY HAVE BEEN SERVICING MY PRODUCT MANY TIMES WITHOUT ANY USE.
THEY HAVE BEEN FILLING GAS AND REFILLING GAS MANY TIMES BUT THE PRODUCT IS REALLY DEFECTED.THEY HAVE ALREADY MADE MY MACHINE 2ND HAND ONLY.
I HOPE MY MONEY WILL BE REFUNDED AND I WILL NEVER TOUCH A CARRIER PRODUCT AGAIN.

Hi,
I bought a Carrier DuraCool Plus Split AC on 16 July 2010 and it was delivered in my place without the GAS filled in a brand new outdoor unit.
The technician told that there might be a leak or gas must have not been filled in the unit and he refilled the gas and told to check for 3 months and now the AC is just running without any cooling effect.
Got the AC Gas filled in by Carrier Authorised service center - R.K.Services (Chennai) and I have told clearly that if i get another issue with the gas, the outdoor unit should be replaced with a new one.
NOTE: I need the outdoor unit to be replaced by Carrier Company if not I am forced to file a case in the consumer court. I would like the manager to please contact me at [protected] - Krishnan
Purchase Details:
Date of Purchase - 16 July 2010
Shop - NEXT (S.S Electronics), 16, Arcot Road, Valasaravakkam, chennai - 600087
Bill Number - 003290
AC Unit Serial Number[protected]

Hi,

From day one place purchasing order to Carrier Estrella Split AC (premium Model) we are facing problem with Carrier Service. So suggesting you to don't go
for this vendor as they didn't not care of customers.

My detail story as below,

1. I had make payment to Nikhil Comfort on 29th November, 2008 to book Carrier Estrella (premium) model. On booking day they assured that it will deliver in
next 2-3 days period of time. After 3 days spend I ask them about status they said we are working on your case and will update you soon. After 2 days they
send material to my home i.e. PVC pipe etc.

2. But still they didn't delivered machine to me so taking follow up with them and then I called to Nikhil Comfort's manager and explain them. So they
assured me they we will deliver this machine in next seven days. They informed me that this delay due to shortage of AC machines from Carrier Company. This
time I didn't escalate this case to Carrier because of I didn't required this AC in November month on immediate bais as climate was pleasant.

3. Atlast they delivered machine in second week of December, 2008 and fitted on 13th December, 2008.

4. Till 2nd October, 2010 I didn't face any problem with this machine. But on 2nd October, 2010 suddenly AC is not working so I log this complaint on Monday
4th October, 2010 to Nikhil Comfort over the phone. As their team told me that we will not give you ticket number as your machine didn't come under AMC from us. So they (Nikhil Comfort service department) given me engineer appointment as he will visit at my home on Wednesday 04th October, 2010. On that confirmation I had taken leave on said date. On Wednesday 06th October, 2010 till 1:00 PM IST no one came from them at my home and no update so I have given call to Nikhil Comfort helpdesk phone. They told me that we are unable to sent engineer today to attend your call because there is lot of calls. So I told and requested them that I have taken leave on your confirmation basis then how you say this, so then assured me that they will arrange something for me. Then Engineer came at 6:30 PM IST.

5. Engineer inspect and he found that machine's PCB is not working so taken out and informed that it will repair if possible otherwise replace. So they told
me that you are not into AMC so it will be chargeable and provide details of charges for this and also assured that they will place again in my machine by
Saturday 9th October, 2010.

6. On second day 7th October, 2010 Nikhil Comfort didn't given me call for to provide me the status of my problem so I had given call to Nikhil's on all 4
phone lines but no response i.e no one pick up the calls. This status was same till 2:00 PM IST so after that I had given call to Carrier Service helpline.

7. Sandeep from Carrier Service helpdesk attended my phone. I had explain him about my machine problem that Nikhil's engineer taken out PCB unit from my AC on 6th October, 2010, so I am calling to Nikhil Comfort on their all 4 phone lines to feedback on my AC problem but no one pick up calls/response. I requested to Sandeep to log a ticket for me and request to Carrier take feedback from Nikhil Comfort as when they are going to resolve my problem. Also insist him about to add comment in my ticket as I want to escalate this unprofessional behavior about Nikhil Comfort as they are not providing update/feedback to customer also no one pickup calls. This is service industry and customer is important to them but I feel Nikhil Comforts are not aware about this professional etiquettes. Sandeep put my call on hold for few minutes and providing information to me that his other department has given a call to Nikhil Comfort but no one pick up the phone from other side. So he agreed on my point and assure that Carrier will call you on first half of next day (8th October, 2010). But problem also from Carrier as they didn't given me call on fist half of 8th October, 2010 so I had given call at 2:00 PM IST to Carrier Service helpline and call pick up by Tarun.

8. I had given my ticket reference number as MUM721 which is created by Sandeep on earier day. I asked to Tarun about the status and explain him about this
severity. So put my on hold and provide information to me that Carrier will call me today EOD. But same story no call from Carrier.

9. I given call to Carrier Service helpline on next day as 9th October, 2010 in the morning. Brijesh pick the call so I have given ticket number to him.
Again he put my call on hold and informed that Nikhil Comfort Engineer will come to my home before 2:00 PM IST. So I wait till 1:45 PM IST and seen no
update from both party so I again call to Carrier Service helpline and again Tarun pickup the phone. I have given refence of earlier talk and ticket number
also told him that after given lot of assurance no one providing me feedback on my ticket. Again he put my call on hold and then he came aggressively as
informed me that there is PCB part shortage from company (Carrier). So I ask him about how many days will take for this, he replied that 2-3 days no
assurance from us now onward otherwise you will take granted. This is bull sheet service provided by Carrier and their service vendors.

I hope beofre you are purchasing any such type of appliace please take it choose Indian, Korian/ Japnese company (Voltas, Daikin, O-Generali or Samsung) not
such American Company those are not caring customers complaints.

My overall conclusion that Carrier is worst company in cusotmer point as always shortage o[censored]nits or spare parts. Beaware before purchasing Carrier Product.


Thanks and Regards,
Vikram Samant
vikram.[protected]@hotmail.com
[protected]

I'm using carrier window AC. It display panel not working properly. Our Dealer "weather comfort engg. pvt ltd", Faridabad not giving proper service. They're making fool of customer and asking service charges for the same problem everytime. They charged 2000 for each visit in 4 times a month.

i have purchased carrier 1.5 split ac (durakool) on april 2010 from the begining it get water leakage into the room from indoor unit i gave complaint to carrier helpline they send some contract technicians but they could not rectify it kindly arrange to rectify it or to advice change the indoor unit immediately

Very poor service
I have purchased Carrier window 1.5 ton AC from Aggarwal Elect. Home, Shahdara Delhi on 30 May 2009. and I have installed the AC at my Delhi house.I have lodged complaint on[protected]Carrier India helpline) many times they said team will visit but the next time I call they said that the team has resolved the problem as the service manager from Delhi may have send a wrong feedback and im locked complaimt 25th may 2010. my complant no. DEL6994

Sir,
I had purchased 1.5 tone window AC on 28.04.2009 from
Manoj Electronics,
Netaji Subash Marg,
Daryaganj,
New Delhi - 110002.

From 23.05.2010 my AC got some fault and stopped working.

I lodged the complaint on 24.05.2010 at 08.10 hrs.in carrier custmor care services and complaint no. is DEL 5482. I gave them a reminder on 25.05.2010 in the morning. After 48 hours of lodigng complaint my AC wasn't attented by any mechanic.

When I again called to the carrier custmor care services, I spoke to their senior executive Mr. Deepak. He assured me that your AC will attended by 19:00 hours.

I again called the customer care sevices at 18.45 hrs.to contact Mr. Deepak but some other Excutive spoken to me and said that my AC will be attended on 27.05.2010 afternoon and disconnected the call.

Even after passing 60 hrs., We didn't got any feedback from the company.
Kindly ponder over the complaint and take some suitable immediate step.

Thank you
yours truly
Satish Shorey
109/2, Thomson road,
New Delhi - 110002
# [protected]

i m customer of your Window Ac . i was purchased a ac from your dealer in Rohtak(Goel Enterprises). last year. regarding a service of ac i do so many call of your dealer. bt yur dealer answer is the service person i will sent it to your house. still there is any service person come from dealer side. i m too much harassed . please do as early as possible.

I had purchased a carrier AC in the month of June 2009. However it was not functioning properly in the 1st month itself. I filled a complaint but no one from the company turned up. After several reminders i finally found out the number of the company's GM and called him and got the AC repaired. They however refused the replace the piece. Even today the AC is not functioning and the warranty is still not expired.I have made at least 20 calls at the customer help desk but there is no help available. This time i dod not want to call the GM but to ensure that action is taken against them.

Dear Sir,

I was booked a carrier ac on 28th march 2010 at rani meyyammai hall. I chose sriram fnance for the easy installments. The counter staff commited me to deliver the ac on 30th march.


My bill no [protected].

30th march morning verification person came from sriram finance and verify all documents. He informed that his collection executives will collect the documents asap.

31st morning i gave all the documents to the collection executive of sriram finance and promissed me to deliver the sanction letter immediately to vasanth & co.

Today morning i called up your mylapore branch and ask for the delivery. They cant even check the approval is coming or not., They straight away told all the delivery will be done on 4th of april only.

this will make me angry. They should inform the exact details at the time of purchase.

I am very much suffered from the heat with my new born baby.

Pls educate your people how to behave with the customer.

Pl do the needful and deliver the ac asap.

thanks & Rgds,
Suresh
[protected].