[Resolved]  CIBIL — CIBIL REPORT UPDATED

Good day Sir,
This is Ram from Chennai. i have little clarification about
CIBIL Report. Five years back, my brother had HSBC Credit card. He applied and
gave me an add-on-card on my name. After an year, since i got HDFC Credit card
with good Credit limit, I asked him to Cancel the credit card by releasing the
payment. He canceled both, main card and Add-on-card by settled the payment.
Bank has given the confirmation letter for the final payment and cancelled it.

Recently a year back, when i applied for a home loan, i
came to know from the HDFC home loan department that they have my name in CIBIL
Report. When i saw the report given by the bank, the HSBC credit card was still
in due and they have sent to the cibil.

I emailed the report immeditely to HSBC bank and also went
directly in person. I got the feed back that the card given by cibil was invalid
credit card number and there was no person used that card. After i got the
feedback from HSBC credit card division, i called to CIBIL Mumbai office to
clarify the report. they said that report were given by HSBC and I have to
approch bank. Bank said that they can not do any thing.. so what i do?

ref please see below correspondence between CIBIL , HSBC& me


From: [protected]@cibil.com <[protected]@cibil.com>
Subject: Re:- Unknown Sibil report
To: "chandru" <[protected]@yahoo.com>
Date: Thursday, May 28, 2009, 2:30 PM


Dear Sir,

With reference to your mail, please find the updated status of the control
number[protected] as follows:

AccountNum: [protected]
Reported By: HSBC
Account Type: CREDITCARD
Ownership: AUTH.USER
Date Reported:[protected]
Open Date:[protected]
Last Payment:[protected]
Closed Date:[protected]
High Credit: 85,205
Current Balance: 0
Amount Overdue: 44,314
Account Status: Written Off
****************************

Thank you.

Regards,
Anup

This document is classified as : (-) Public (-) Internal (X) Private (-)
Departmental (-) Confidential




chandru <[protected]@yahoo.com>

05/28/2009 02:25 PM To [protected]@cibil.com
cc
Subject Re:- Unknown Sibil report
Ref no:[protected]
Name: Ramachandran Srinivasan
Date of birth:- 11/10/1981
Pan Number:- AIXPR0581Q
Address:- No 355F Habitate Avenue, sea shore town panayur end,East Coast Road,
chennai- 119
Sir/Madam,
This is Ramachandran Srinivasan from chennai. I have applied for a home loan.
During the verification, I got the sibil report that there is a default of
amount Rs.40, 000 on my name in the credit card taken dated 19/10/2004 & closed
on 10/03/2008. But as per my knowledge I have not taken any card or loan during
that period. Please provide me the details of the above information soon as
earlier.
.
Thanks
Rama

BY HSBC BANK:


Your HSBC Card Account Ref:[protected]KMM3944862I123L0KM)
From: HSBC INDIA NODAL OFFICER <[protected]@hsbc.co.in>Add to Contacts
To:
________________________________

Dear Mr. Ramachandran,

We have received your email dated on 28 May 2009, addressed to Ms.
Sathya Srinivasan, Nodal Officer HSBC India regarding your account.

Please accept our apology for the unpleasant experience. Please find the
enclosed card statements for your reference.

We understand that you had concerns with regards to the letter received
by you informing the submission of your record to CIBIL (The Credit
Information Bureau India Limited). We take this opportunity to inform to
you that, CIBIL is an initiative of the Government of India and the
Reserve Bank of India (RBI) to improve the functionality and stability
of the Indian financial system. This is in line with the RBI’s efforts
to provide an effective mechanism for exchange of information between
banks and financial institutions, thereby enabling customers to avail of
better credit terms from various financial institutions. This is as per
normal business standards across banks.

Accordingly, all banks and financial institutions participating in this
initiative are required to share customer data with CIBIL. In view of
the above, we wish to inform you that we shall be reporting the data
pertaining to your account with us to CIBIL. As on date, there are no
pending dues on your credit card. The same information will be submitted
to CIBIL and hence will reflect on your account status and credit
records with CIBIL.

We wish to clarify that, as per guidelines, banks are required to share
positive and negative data of their customer’s repayment behavior with
CIBIL on a monthly basis. Banks are not authorized to delete or remove a
customer’s record completely.

The Cibil will be updated by us as per the payments made by you on your
credit cards.

Assuring you of our best services always,

Yours sincerely,

Shobana C R
Senior Officer, Customer Service
The Hongkong and Shanghai Banking Corporation Limited
[protected][protected]-
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