[Resolved] Club Mahindra Membership — Cheating | |
Membership No. 1502680, I was sold membership by Vashi Branch of club Mahindra hiding annual subscription charges, I received welcome kit on 28 June and sent request for cancellation by email as well as through call center, I received a call from branch confirming cancellation and i was told that refund will be sent within 30 days, after repeated reminders and calls Club Mahindra has not made refund. I have decided to file FIR against Club Mahindra for cheating and fraud making Branch Manager, Sales executive and directors of Club Mahindra a party. Was this information helpful? | |
Dec 4, 2016 Complaint marked as Resolved Verified Support Feb 23, 2010 Club Mahindra Holidays Customer Care's response Dear Kashmira, With reference to our interactions, we understand that your refund cheque has been received by you (post cancellation). May I request you to kindly acknowledge the same and revert. Please write to my email - indu.[protected]@mahindraholidays.com for any further clarifications in the meantime. Regards Indira Member Relations Club Mahindra Verified Support Feb 23, 2010 Club Mahindra Holidays Customer Care's response Dear Vineet, Thank you for voicing out your concerns through this forum. We value your association as one of the esteemed customer, and regret the inconvenience you had to face. Iam personally co-ordinating with the branch to sort out your concerns. Please be ensured that, we will revert to you to address your concerns to your satisfaction as soon as possible. Please do write to my email - indu.[protected]@mahindraholidays.com for any clarifications in the meantime. Regards Indira Member Relations Club Mahindra | |
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Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road, Chennai, Tamil Nadu, India - 600 002
My mebership Id is : 1507443
Once we have filled lucky draw coupon of Mahindra Holiday in big bazaar and after few days(27th July) we have a call to collect our free holiday voucher. We said ok and we visited to your Pacific mall branch and there Mr Rajesh Sagar has attended us, he has given the introduction of Mahindra holidays and what are facilities etc and he told us the charges approx 2, 55, 000 for that. This amount was too big for us to we refused then he offered us some attractive schemes
They told us to pay 25000 approx and two emi of approx 5600 and we will give you some attractive gifts first he offered us 1 panasonic cam coder with 5000 cash back but we still refused then he offered us 26' lcd tv with 5000 cash back we was still not ready then he offered us 32' lcd tv but we was still not ready to take then he offered us 5000 cash back also. One more think we was ready for try basis means we are going to pay you 25000 + 2 emi and they told us that we can avail 7 days holidays within a year and if we will not be satisfied then we can discontinue.
We paid 25000 approx that day and taken the membership and they promise us that they will get approval of this offer within 10 days then you pay our 2 emi and then within 30 days you will get your lcd tv and 5000 cash back. Till here story was very decent.
Now after 10 days we started calling to Mr Rajesh Sagar for our approval etc., he started saying that we have got the approval so our senior is on leave so when he will come I will mail you then you come to pay emi. We said ok but this thing has gone for approx more than 15-20 days mostly he do not picks up our phones sometimes he said now I am on leave and out of delhi etc.
So after approx 45 days we have decided to visit to our branch again to check the status what is happening and to pay our 2 emi amout. Then there Mr Rajeev has attended us and we talk to Mr Ranjan Shukla who is senior most persons there. Then Mr Shukla promise us that he will attend our case then after few days he promise us that he will give us Lcd tv before 14 Aug they will charge 2 emi amout on time of delivery of tv, so we was trying Bikaji cama palace number on 14th which he has given us but nobody was picking up. So we called Mr Shukla he told us there is some problem in phone lines so he given us assurance to give us Tv on Monday, but we could not gone thr bcoz of busy schedule so we called on saturday to bikaji cama palace they told us its Panasonic Camcoder is written in the papers there we cannot get the Tv, then we called Mr Shukla he told us that he already had words with Mr Sanjeev there so tell them they will give you TV we said fine we went to Bikaji Cama Palace then they told us this is not possible first we have to pay our 2 Emi then it will take anothere 45 days to deliver the TV, here was was feeling badly cheated bcoz from the day 1 we was ready to pay the amount but you people told us not pay and now after more than 2 months we came to know that it will take another 45 days and one more thing we have only September to go for any holidays then we have to pay the next emi.
But we paid there 2 emi amount so then at least after two months our case will proceed which should be done on day 1.
Then we called to Mr Rajesh Sagar for our 5000 cash back but he totally refused that we have not promise any cash back amout. He is completely fraud, because we was badly trapped in the web of Mahindra Holidays. Because he us attractive prizes cash back and fake promises to generate leads but when you joins and wakes up and demand your gifts etc they they show us their real marketing face. They are badly fooling innocent people's emotions and money. Because when after so much frustration I decided to quit they are not refunding any money to me while they (marketing people) promises that if there will be any delay or problem they will give your money back.
NOW I JUST WANT TO SAY TO CLUB MAHINDRA THAT CLOSE YOUR HOLIDAY RESORTS OR CHANGE YOUR STAFF WHO IS NOT RESPONSIBLE EVEN I CAN SAY THAT THEIR BRANCH MANAGER IN PACIFIC MALL IS VERY IRRESPONSIBLE & THEY ARE DOING FALSE COMMITMENT THEY ONLY WANT TO SHOW THAT WE SALE OUT N NUMBERS OF PACKAGES BUT I WANT TO SAY ONLY THAT MAHINDRA IS LOOSING HIS REPUTATION IN MARKET DUE TO THE WRONG STAFF & THEIR WRONG COMMITMENTS.
Regards
Vineet Goyal
[protected]@gmail.com