[Resolved] Cox & Kings India Ltd — False Information and pathetic service
We booked a business travel package to Europe for an trade fair through Cox and Kings. They promised us minimum 3 star accomodation a stay within 20 kms of the fair grounds for exhibitors. We were put up almost 45 kms away in a pension home. It was less than a 2 start property. They refused to arrange transport back to the stay after 7:00 pm for exhibitors although return transport was promised. After threatening to turn them in to the local police for abandoning foriegn visitors they complied. This worked since there it was group travelling together. I am not sure what they would have done if it was a family.
Cox and Kings also processed our visas that were handled by unprofessional junior staff who did not know what they were doing. They took almost one month to complete the visa applications after having us print and reprint the paperwork atleast a half a dozen times. There were spelling errors, typos, unnecesary information.
Cox and Kings is deinitely not a travel agent that should be used for business travel. They are unprofessional, dishonest and no customer service policy.
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Sep 1, 2016Complaint marked as Resolved
Jan 07, 2011Cox & Kings India Customer Care's response We appreciate your feedback.If you would still like to get back to us regarding that or any other issue that you would like to discuss, kindly do so at communication.[protected]@coxandkings.com with the following details:-
1. Mobile no.
2. Travel Package name and booking reference no
3. Date of departure
4. Reason for Complain
5. Date of Purchase of Package