[Resolved]  Cox & Kings India Ltd — False Information and pathetic service

We booked a business travel package to Europe for an trade fair through Cox and Kings. They promised us minimum 3 star accomodation a stay within 20 kms of the fair grounds for exhibitors. We were put up almost 45 kms away in a pension home. It was less than a 2 start property. They refused to arrange transport back to the stay after 7:00 pm for exhibitors although return transport was promised. After threatening to turn them in to the local police for abandoning foriegn visitors they complied. This worked since there it was group travelling together. I am not sure what they would have done if it was a family.

Cox and Kings also processed our visas that were handled by unprofessional junior staff who did not know what they were doing. They took almost one month to complete the visa applications after having us print and reprint the paperwork atleast a half a dozen times. There were spelling errors, typos, unnecesary information.

Cox and Kings is deinitely not a travel agent that should be used for business travel. They are unprofessional, dishonest and no customer service policy.
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Sep 1, 2016
Complaint marked as Resolved 
Verified Support
Jan 07, 2011
Cox & Kings India Customer Care's response
We appreciate your feedback.If you would still like to get back to us regarding that or any other issue that you would like to discuss, kindly do so at communication.[protected] with the following details:-

1. Mobile no.

2. Travel Package name and booking reference no

3. Date of departure

4. Reason for Complain

5. Date of Purchase of Package
Complaint comments 


Cox & Kings India Ltd — Incorrect spelling of Name & Address mentioned on Voter Id

Respected Sir,

I am a resident of M.P. & one month before we have received our Voter Id's for all the family members but the name & addresses of all is wrong.

Please let me know wether to apply for new Voter IDs or they can correct the information & send the same.

Name on Voter Id (wrong)
Nilophar Khan LGX1820778
Aphtab Khan LGX1820786
Hasan Alee Khan LGX1820752
Shahdaparveen LGX1820750

Correct Name should be
Nilofer Khan
Aftab Khan
Hasan Ali Khan
Shahida Parveen

Correct Address should be

Q.No.E 63 B,
38 Mall Road
Mhow, M.P.
Pin:- 453441

Waiting for the positive response.

Yours Faithfully

Nilofer Khan
Mhow, M.P.
I agree with you. We ourselves had a very bad experience during our tour of Australia with Cox & Kings. Their tour manager was hopeless. There was no pick up for us when we reached Brisbane airport in Australia. We spent money from our own pockets to reach the hotel. Secondly, they do not organize a pick up for a optional tour arranged by them although they chage for it & also mention that they would do so in their tour brochures.
You visit Kolhapur & take feed back from companies who traveled with Cox & Kings to GIFA trade fair, you will realise your problem was nothing as compared to the hardship these people faced. Same with my friends who traveled to Drupa (printing fair), they just resisted filing court complaints
whirlpool group to thailand
03 april 2011
money theft from my suitcase rs.5000/ and usd 215
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    Cox & Kings India Phone
    +91 11 2676 8811 [New Delhi]
    +91 80 2223 9192 [Bangalore]
    +91 44 2836 3000 [Chennai]
    Cox & Kings India Address
    Turner Morrison Building, 16 Bank Street, Fort, Mumbai, Maharashtra, India - 400001
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