[Resolved] Croma — Order Cancelled. refund not done | |
Ordered for Micromax Canvas4. Website showed Mobile was in-stock with delivery of 7 days.
Later multiple calls were made to confirm on delivery. Croma executives sometime stated Mobile was instock & on other occasions stated out of stock. Got frustrated & cancelled the order. Had to make multiple calls to cancel the order & get confirmations. Was a horrible experience.
Order Cancelled 1st time SR[protected] 3th Aug
Order Cancelled 2nd time SR[protected] 7th Aug
Ordered was place through Credit Card EMI mode. From the Bank the entire amount of 17999 was deducted by Croma dealer. As per policy, Croma states that the refund on cancellation will be done within 14 days. 14 days are over but have still not received even an SMS confirming the cancellation, forget the refund.
Because of this I have been made laible to pay to the bank INR 17999.00 for using the Credit card. If I do not pay, I am penalised with Interest.
It is frustrating the way Croma [A TATA group company] is handling my situation. I need my refund immediately or want Croma to pay me with interest for holding the money till refunded. I will take legal action if I am not refunded with immediate effect.
The same request has been made today SR[protected] 21st Aug
Thanks, Umme Salma Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
Hi, My Name is Shashikant. My Problem is also similar. My Invoice Number is SLE00178738 . I also purchased Micromax Canvas 4 from cromaretail. After Booking 2-3 days I got call from croma that my product delivery will take place within 12 -14 days. Then i decided to cancel my Order and i cancelled my order. I placed the cancellation on 3rd aug. On 10 aug I got sms from croma that refund of my money is dispatched via bluedart courier.
My Biggest Mistake was I paid whole money to croma in advanced and now I am suffering for paying in advanced.
About the refund I called them again on 24 aug, 26 aug and 31 aug. Every time they are saying that they have forwarded an email to finance department and I will get update about it in 24 hrs. But I didn't got any updates from them.
As per policy, Croma states that the refund on cancellation will be done within 14 days.
http://www.cromaretail.com/refunds-returns.aspx
My Biggest Mistake was I paid whole money to croma in advanced and now I am suffering for paying in advanced.
About the refund I called them again on 24 aug, 26 aug and 31 aug. Every time they are saying that they have forwarded an email to finance department and I will get update about it in 24 hrs. But I didn't got any updates from them.
As per policy, Croma states that the refund on cancellation will be done within 14 days.
http://www.cromaretail.com/refunds-returns.aspx
Dear Salma & Shashikant,
You both are lucky compared to me as I have bought Sony mobile worth 21, 700/- & after 4 months came to know that the handset sold to me was used one & it had gone to service center before my purchase. On contacting the Croma I was shocked to know by one of his officer saying that it's a common practices in Croma to sell handset even it has been repaired as they cannot bear the loss. The recordings of the officer committing this fraud has been with me as proof & I am going for legal actions against the company.
Divyesh
You both are lucky compared to me as I have bought Sony mobile worth 21, 700/- & after 4 months came to know that the handset sold to me was used one & it had gone to service center before my purchase. On contacting the Croma I was shocked to know by one of his officer saying that it's a common practices in Croma to sell handset even it has been repaired as they cannot bear the loss. The recordings of the officer committing this fraud has been with me as proof & I am going for legal actions against the company.
Divyesh
please change my aqua dream 2 ds-white[protected] purchase but not a white colour required to be booking are golden colour so pl.change us my aqua dream-2.thnks
i ordered apple airpods and when i got my product i opened it nd it was empty i paid 8999 nd idk if they will ever return my money or not or else i have to file complaint in consumer court and also in NCH
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