Submit a Complaint
Claimed

Croma Complaints & Reviews

www.cromaretail.com
3.8
Last updated Oct 29, 2024
Complaints 3236
Resolved
2307
Unresolved
929
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.
Quick Links
Statistics
Share
Complaints
Contacts

File a complaint to Croma

Having problems with Croma?

File a complaint and get it resolved by Croma customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Electronics & Appliances
Croma

Complaints recently resolved by Croma customer care

View all complaints

Most useful Croma reviews

Featured Croma consumer stories

Croma reviews & complaints page 154

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
sayyam.kulkarni
from Bengaluru, Karnataka
Oct 16, 2012
Resolved
Report
Copy
Resolved

Extend Warrant Program Scam

Address: Mumbai Suburban, Maharashtra

I had submitted my phone for repairs at R-City Ghatkopar on July 11, 2012. My complaint number is 49083. It's been over 3 months and I still haven't got my phone.

What's worst there is no communication from Croma's side. All following up with the service centers and vendors has to be done by me.

Secondly, I keep getting different responses from the team when I follow up with them.
br...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Sainath Patil
from Delhi, Delhi
Oct 15, 2012
Resolved
Report
Copy
Resolved

Horrible Customer care service

Address: Pune, Maharashtra

I have purchased Nikon S4300 Compact Camera from http://www.cromaretail.com on 10/10/2012. As per company policy product should shipped within 2 days.But product is in company's warehouse till date.I am taking followup from company but every time same reason "Technical Problem". I can't understand that if company can't give service within state, then how could they give service Internationally as per their shipping...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
sainath0704
from Delhi, Delhi
Oct 13, 2012
Resolved
Report
Copy
Resolved

Delay in delivery

Address: Pune, Maharashtra

I have purchased Nikon coolpix S4300 10/10/2012.But company is delaying in delivery of product...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
A
abhinandan_15
from Chennai, Tamil Nadu
Oct 6, 2012
Resolved
Report
Copy
Resolved

Gas leakage from Condenser

I purchased Croma Make split A/c from croma, thakur mall, dahisar witha extended guarantee of 3 years on 19.03.2012. Since 30.01.2012 i have been following up at their customer support no [protected]. I have received four complaint number but all unattended adding to my misery those under graduate executives are telling me that customer support is just to take call and escalate matter to respective stores, who shall be attending to it. No...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
Anilkumar_N
from Imphal, Manipur
Oct 5, 2012
Resolved
Report
Copy
Resolved

Kindle e-reader and accessory items not received yet

Address: Imphal West, Manipur

I purchased online a Kindle e-reader, a power adapter, and a tab folio basic for kindle from Croma (www.cromaretail.com/) on the 27th August, 2012 (order ref. number SLE0019034), but I have not received the items yet. These items were earlier dispatched through Aramex Courier (AWB no. [protected]) but the shipment has been returned by Aramex Kolkata Branch back to the origin due to no service. On checking up the online tracking system...
Helpful
Be the first one to find this review helpful
Found this helpful?
6 Comments
Report
Copy
V
vinayku2
from Bengaluru, Karnataka
Sep 24, 2012
Report
Copy

Delivered a damage and

Address: West Delhi, Delhi

I have purchased a cooler from online via croma store on 12 sep 2012. they delivered a damaged product on 15th September.
Invoice no SLE00210908.
Same day I told customer care by phone as well as email to replace or return it to me. but they did not bother to even reply email as well. the most pathetic service i have ever seen is croma.
why croma have customer care team. i will go to consumer forum for such frauds.br...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
P
paulipe
from Mumbai, Maharashtra
Sep 23, 2012
Resolved
Report
Copy
Resolved

installation

Address: Mumbai City, Maharashtra

I have purchased an Aquasure on 26th August 2012 and I have still not gotten the installation done as of 23rd September 2012. At the time of purchasing the product I was told installation would happen in 48 hours. I have called them more than 4 or 5 times and every time the customer care at croma guarantees that it will be solved in 24 hours and I will get a call back. It is terrible service and I never get a call back and it is a waste of...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
K
Krisharic
from Delhi, Delhi
Sep 20, 2012
Resolved
Report
Copy
Resolved

Non Playing of VCD/Audio CDs & USB

Address: Haryana

Dear Sir,
On 18th. September I purchased a Boombox from Croma Stores located in DT Mall , Gurgaon. It stopped playing VCD/CD and USB in July 2011. I took it to the same Croma store and after lot of visits to the store and heated discussions, they replaced it on 11th. November 2011. They had a problem in tracing the purchase, because software had been changed. The new set given to me again had the same malfunctioning as the original...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
R
RAJIV1978
from Mumbai, Maharashtra
Sep 19, 2012
Resolved
Report
Copy
Resolved

3D Eyewear not given

Address: Mumbai City, Maharashtra

I had purchased Panasonic Plasma TH-P50XT50 3D TV from CROMA on August 15th. On purchase they assured that it comes with the wall stand and 2 pair of 3D Eye wear.

After 2 weeks they delivered the wall stand and only one pair of 3D Glasses. On asking them why only one they said Croma has given us one to deliver.

I called the Panasonic help line [protected] and spoke to two executives and both of them said Panasonic...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
W
write2maas
from Mumbai, Maharashtra
Sep 15, 2012
Resolved
Report
Copy
Resolved

Wrong Commitment

Address: South West Delhi, Delhi

I buy a laptop from Croma, and representative said HP-Compaq will provide us Door Step Service - Pan India but now hp said HP is not committed about that for 2nd years onward, after that i contact to croma, they said croma will provide you the service but not door step, you have to submitted at Caroma Kamla Nagar, Delhi, Its wrong commitment matter and now i am very hesitate about that, I request you kindly help me to short out this issue...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
J
jits
from Pune, Maharashtra
Sep 14, 2012
Report
Copy

malfunctioning of cpu in warranty period

Address: Maharashtra

Respected sir,
I bought a acer desktop on 30/12/2010 from the CROMA ELECTRONICS IN GHATKOPAR R CITY MALL,its not functioning properly now,i am in the extended warranty period.I gave a call to the extended warranty helpline centre i got the rpy that go to the croma outlet from where you purchased the desktop.i wasted my day going there and getting the rpy that we are not getting your details even though i provided them with the bill...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
M
MAHINDER RAWAT
from Delhi, Delhi
Sep 14, 2012
Resolved
Report
Copy
Resolved

AFTER SALES SERVICE

Address: Ghaziabad, Uttar Pradesh

I HAVE PURCHASED A MICRO WAVE OF CROMA BRAND FROM THEIR OUTLET IN ADITYA MALL, INDIRAPURAM. I HAVE MADE A COMPLAINT THROUGH THEIR TOLL FREE NO.[protected] THEN AFTER 3 DAYS AN ENGINEER CAME, HE SCREW DOWN THE MICRO WAVE AND FOUND THAT THE MOTOR IS FAULTY, WHICH MOVES THE PLATE. HE WENT BACK BY SAYING THAT HE WILL COME TOMMOROW WITH THE NEW MOTOR AND FIX IT. BUT HIS TOMMOROW HAS NEVER COME TILL TODAY. I HAVE REGISTERED MANY COMPLAINTS THROUGH...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
ankitgaurav
from Fatehabad, Haryana
Sep 6, 2012
Report
Copy

Not installed after 7 days even

Address: Pune, Maharashtra

I have purchased one Aqua sure water purifier from Croma retail Pimpri shop on 30th of aug 2012. I was promised the installation & demonstration within 48 hrs. but by today 6th sep also there is no body to look after.Ihave made complaints to call center thrice but every time the same answer"sorry for inconvineience we will fix it within 24 hrs"but no action is seen till date.This is the worst service i have seen.
Last...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
B
BHAVESHVADOR
from Mumbai, Maharashtra
Sep 3, 2012
Resolved
Report
Copy
Resolved

REPAIRING

Address: Mumbai City, Maharashtra

I PURCHASED ACER LAPTOP ON 16.03.2012, I FACED PROBLEM ON 14.08.2012, I APPROACHED CROMA MULUND MUMBAI & THEY ASKED ME SUBMIT AT ACER WORKSHOPE & I SUBMITED SAME ON 16.08.2012 & THEY REJECTED TO REPAIR ON 26.08.2012 AS SERIAL NUMBER NOT AVAILABLE ON MOTHERBOARD, AGAIN I APPROACHED CROMA FOR SAME ON 28.08.2012 THEY PROMISED ME THAT I WILL GET MY LAPTOP ON 01.09.2012 IN WORKING CONDITION BUT THEY AGAIN FAILED AND THEY PROMISED...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
K
karankhurana
Sep 3, 2012
Report
Copy

damaged products

Address: Haryana

I have brought a sony phone from croma store 15 days back for Rs 18200 , but it was malfunctioned from the first day ,
than i hav got a death on warranty letter from sony and get it replaced 1 day back
Now the same phone that they have given me inherits the same problem
and although it is in their policy to refund the money , they are not giving me my money back....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
SUDHIBWI
from Delhi, Delhi
Aug 31, 2012
Report
Copy

Mobile phone not repairable under EW

Address: Gurgaon, Haryana

I purchased Sony Ericsson mobile on 6th March 2010 with an extended warranty of another 2 years. In June 2012, mobile phone was not working properly so i gave it to Gurgaon TATA Croma store for repairing the mobile phone. After two weeks, they told me that mobile phone is not repairable so we will provide you the replacement note of that.

Almost after 2 months, Still I haven't received any replacement note or repaired...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Sagar_karemore
from Mumbai, Maharashtra
Aug 25, 2012
Resolved
Report
Copy
Resolved

Extended Warranty doesn't cover remote

Address: Mumbai City, Maharashtra

Extended Warranty doesnt cover remote I paid 850 Rs. for 2 years on extended warrenty. After an year AC remote stopped functioning. Croma doesn't repair remotes although it an electronic device which is a part of the product. People should not opt for extended warranty from Croma....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
D
Dinesh Elumalai
from Chennai, Tamil Nadu
Aug 22, 2012
Resolved
Report
Copy
Resolved

Attracting Customer by providing wrong features

Address: Mumbai City, Maharashtra

Recently I had purchased a Acer Netbook from Croma Retail Online store and in website they are telling that net book has DVD Writer. However after I received the product I came know that it doesn't have DVD writer and for the same I had raised complaint but no one is hearing my complaint in Croma Retail Online Store and they are cheating me almost for the past one month by providing wrong commitments.

Worst customer service...
Helpful
Be the first one to find this review helpful
Found this helpful?
3 Comments
Report
Copy
M
mgmmunies
from Chennai, Tamil Nadu
Aug 22, 2012
Report
Copy

Worst Service & Customer Support

Address: Chennai, Tamil Nadu

I had purchase Voltal 1.5 Ton Split AC in Croma, T Nagar on 27th April 2011 with 2 years extended warranty.

When I contacted them in June 2012 for a problem, they have not responded it.

Its a very worst service i have seen in my life time!!

Please do not go with Croma for any warranty options........
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
D
devang_pathak
from Indore, Madhya Pradesh
Jul 31, 2012
Report
Copy

very bad service

Address: Ahmedabad, Gujarat

ahmedabad croma is very bed service&staff...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy

Croma related businesses

ShopDealClue
1
(239)
FlipSale.in
1
(190)
Bajaj Electronics
1
(692)