Dell — UNPROFESSIONAL AND FALSE BEHAVIOUR OF SALE REPRESENTATIVE

I placed an order with Dell on 05 feb 2010 , Sale representative was Mr Prashanth. I told him clearly that i want it before eve of 09 feb 2010. i told him that i am gifting this machine to my younger brother who is moving out on the eve of 09 feb. he told me that it will be done and i should made the payment.

to my shock for two days he didnt send me the confirmation mail and after 2 days when i remind him about it than he told that he will send it in next 10 min and i will get order after 10 feb.

i am posting the mail communication after that. I WILL SAY NEVER TRUST DELL


from kaushalendra singh <[protected]@gmail.com>
to [protected]@dell.com
cc [protected]@dell.com
date Mon, Feb 8, 2010 at 11:09 PM
subject Order Status Complaint
mailed-by gmail.com
hide details Feb 8 (2 days ago)
Dear Mr Chand

Please refer to my order number 0507341 and customer number 1012411 , I placed an order on 05 Feb 2010. The salesperson was Mr Prashant Bhat.I specifically told him that its a gift for my younger brother who is leaving Delhi on 09 Feb 2010 evening, so i will require my machine max as late as 09 Feb afternoon.

But its extremely bad on his part that till today morning I was not having my order confirmation mail and this also i got after ringing Mr Prashant twice. Till now machine is in company only and I dont think that I will be able to receive it by tomorrow afternoon.

If you will check your records than you will find that its my fourth machine from dell and I never expect this type of behavior from Dell.Today I left two voice msg for Mr Prashant to contact me but I think he is more concern for taking orders till the time payment only not after that.

I will appreciate if you look into the matter and see if I can get my order by 09 feb evening, as it is its my last dealing with Dell.

Thanking You

Regards

Major Kaushalendra Singh

his reply was

from [protected]@dell.com
to [protected]@gmail.com
cc [protected]@dell.com
date Tue, Feb 9, 2010 at 10:00 AM
subject RE: Order Status Complaint
mailed-by dell.com
hide details Feb 9 (2 days ago)
Dear Sir,

As per the discussions we had it was very clearly mentioned that the order will be delivered within 10 days and I have committed to that.

The order is already out of manufacturing and will be shipped through Blue dart today.

Yesterday we had a phone call discussion also regarding the same.

Please note that the order was processed on 5th and the order is already manufactured in 4 days and ready to be shipped.

Please keep the expectations as committed.

Regards,

Prashanth Bhat

for this

from kaushalendra singh <[protected]@gmail.com>
to [protected]@dell.com
cc [protected]@dell.com
date Tue, Feb 9, 2010 at 10:20 AM
subject Re: Order Status Complaint
mailed-by gmail.com
hide details Feb 9 (2 days ago)
Dear Prashant

I made it very clear that I require the order before 09 Feb evening and that day you told me that it will be done and you will send it through express delivery . Sorry that I am not having any recording for the same as I never expected this unprofessionalism and now dishonesty from a Dell representative. I clearly told you that I am gifting it to my younger brother and he will be leaving Delhi on 09 feb evening and that time you never told me about 10 days commitment.

10 days might be the standard time of delivery but to trap a customer you told me the wrong time and now I am suffering on account of your dishonesty.On 05 feb after my payment you told me that I will get my order confirmation Email in next 10 min and it was me who remind you about email on 08 Feb. You can say NO for this also but as per my records

On Mon, Feb 8, 2010 at 9:42 AM, <[protected]@dell.com> wrote:
Dear Karamveer Singh,
I got the mail on 08 Feb 2010 at 09:42 AM.

Now can you tell me that what I will do with that laptop if the person for whom it is will not be present here. Either you deliver it by today evening or cancel the order and return my money back. I am sure that you will not agree for both as this will hamper your target. You are asking me that please keep the expectation as committed , I am sure that if you will ask yourself you will come to know that who is cheating whom.

Thanks a lot for wonderful customer dealing !!

Major Kaushalendra Singh

and over this he and his manager Mr Bal Chand were not ready to talk to me and they were not picking up mthe phone only.

my brother went without laptop and it was embarassing situation for me.