[Resolved]  Dell — customer support

I purchased dell Inspiron Notebook from dell directly. After a year as the warranty got expired we had problem with charger. When contacted the company technical support the person their Mr. Sandeep Sharma told that with charger you need to purchase Battery as well as replace mother board and besides this has to purchase warranty mandatory for one year than only I’ll be able to get charger. When I asked him for local walk in customer care he told that they don’t have any in Jaipur and if you need to call technician you need to pay rs1300 per visit. When mailed only for charger only he deleted mail without reading. (As attached return read receipt with mail)
I am helpless as my laptop is not working kindly advice what action can be taken against such companies and such unprofessional people working

I purchased Dell Inspiron Model with following details.

Service Tag No. - 3KDT5BS
Date of Purchase - 19.06.2010
Place of Purchase - Vijay Sales, Mumbai, India

I had problem in my system, which is not starting, for which I need Dell service engineer at my home for rectifying the problem. For this reason, I am calling Dell Call Center in Mumbai for the past 2 days, almost 10 times I have told my service tag no to them, but nobody is coming on the phone and I had to wait almost 30 mins holding the phone hence wasting my time.This represents very poor after sales service by Dell.

Hence I request you to send your customer support executive to my home for repairing the system. He can call me on my cell as mentioned below.

Rgds,
Aniket More
[protected]

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i agree.but guys please mention those super selfish person's and shop's name.

3:38:43 PM Customer abc
Initial Question/Comment: can i get standalone switch for dell inspiron?
3:38:49 PM System System
You are now being connected to an agent. Thank you for using Dell Chat
3:38:49 PM System System
Connected with Krishna_Thakur
3:38:58 PM Customer abc
hello krishna
3:39:29 PM Agent Krishna_Thakur
Welcome to Dell India Chat! My name is Krishna Thakur and I will be your Dell.com Chat Expert. I can be reached at [protected]@Dell.com or via phone at[protected] Ext-7375 How can I help you today?
3:39:43 PM Customer abc
can i get standalone switch for dell inspiron?
3:39:53 PM Customer abc
& whats the price?
3:40:14 PM Agent Krishna_Thakur
may i know what is that standlone switch
3:40:43 PM Customer abc
its a cover for the dell inspiron
3:41:31 PM Agent Krishna_Thakur
we mean to say exchagable cover the lid for the lapto
3:41:34 PM Agent Krishna_Thakur
laptop
3:41:38 PM Customer abc
yep
3:42:31 PM Agent Krishna_Thakur
yes it is there in inspiron
3:42:43 PM Customer abc
i have the laptop now i want a cover
3:42:56 PM Customer abc
so what do i have to pay to get one
3:43:14 PM Agent Krishna_Thakur
Thank you for contacting Dell Sales Chat. I understand your concern but we can sell only whole systems. For Spares/Technical support please contact[protected] /[protected]
3:43:40 PM Customer abc
the commercial says i can get standalone switches too

JUST NOTHING AFTER THAT! DISCONNECTED!

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