[Resolved]  Dell Computer / Laptop - Studio - 15 — Change of Configuaration of processor

THIS IS AN COPY OF COMPLAINT LODGED THROUGH Email to DELL Customer care

This in reference to purchase a DELL laptop. After searching through your web site (dell. com & dell.co.in) to select suitable configuration from your range and ultimately decided to purchase “STUDIO-15” having the following configuration as under :

as per your E-Value Code S540107 IN8

Intel Centrino 2 Mobile Technology Intel CoreTM 2 Duo Processor P8400
with Intel Cantiga GM45 Chipset, 3GB 800MHz DDR2 SDRAM
320GB 35400RPM SATA Hard Drive & 15.4" Widescreen WXGA WLED (1280x800) TFT Display with TrueLife etc.etc.

Finally I went to your authorise dealer nearest to my home “ M/s.
WONDERLAND ”, 384 G. T. Road, Bally bazar, Howrah, West Bengal. along with my friend and asked for the same but he shown us a literature of lesser configured product as DELL studio15 with a price Tag of Rs.55, 100/- (E-Value Code R560808) for which he claimed Rs. 57000/- something with Tax. Finally when we discussed and decided why should I purchase a higher priced product with lesser cofiguration in comparison to Net offer? But the dealer informed and discourage us to purchase through NET which is not only very hazardous but cumbersome too.
However he agreed and informed us that the same configured product he can also offer for Rs. 56, 000/- and after negotiation he agreed to provide a carry bag and if possible one mouse to be provided along with the same configured Laptop. On belief, I issued a A/c Payee cheque of AXIS BANK for FULL value of Rs. 56, 000/- on 17.01.2009 and delivery date was fixed on Tuesday (20.01.2009).
According to his instruction my friend went to the shop and the dealer shown him a unsealed DELL make Laptop but was unable to deliver due to the non encashment of Cheque amount.
Finally after getting information from the said dealer today (21.01.09) I went to the shop for taking delivery of laptop one DELL make unsealed Laptop was presented to me which was not at all matching the processor configuration ( CoreTM 2 Duo Processor P5850 ) against agreed processor of P8400.

. Which is even lower configured in comparison to your NET offered S540106 IN8 for Rs. 43, 900/- + +

I refuse to accept the Laptop for the following reasons :

1) Why as an aware customer should I purchase a lower configured product paying higher price and where I am residing in India and also purchasing a product marketed and offered by DELL in India ?
2) This is a gross violation of rule and law of the land where customer is being harassed and mis leaded by the appointed dealers of reputed company like yours.

Still, I believe DELL is not only a finest manufacturer of computer but are customers friendly too. Therefore, this an earnest request to you to please stop such manipulation of dealing customers in future by your appointed distributor’s or dealer’s and also like to request you to justify the above matter either by paying back my money or to deliver the desired configured Laptop.

With Warm regard.

SHYAMAL BHATTACHARYA