[Resolved] Dell — No Response from Customer care team | |||
I bought Dell Inspiron 6 months ago, ordered it online from their HO located at Bangalore. Before buying the laptop , the sales person was going crazy following up with me & promised me a onsite service for a period of one year. Within 6 months , my laptop started giving me a problem. Machine used to freeze up & fan started working very fast with a very loud noise . In this situation nothing works ( not even ctrl+ Alt+ Del) & i m left with no other option except switching off the machine from on/off button. Dell Customer Care works only monday to friday ( 9am-6pm). So , practically they think that their products should be bought by housewives / unemployed people. I called their Customer care at least 6 times.These people do not give their mobile numbers &say either call up on toll free number or send a email & they would call back.If you call up on centralized number you will have to explain ur problem to a new person every time you call. I sent them a email 4 times , even then no one called back !!! Pls note, They would also refuse to turn up at ur place for the service , stating that they will only give a remote assistance & will visit ur place in case a part needs to be replaced. After fighting for long , when i found that nothng will happen i agreed but even then no one has called back till date. Dell is the most pathetic product that you can ever think of buying. Their poducts start troubling you within 6 months & you would not get a After Sale Service also despite of being promised. So , better beware before buying a Dell Product. Ashima [protected]@gmail.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 11 Comments | |||
Comments
DELL — IMPROPER HARDWARE PERFORMANCE
MY USB PORTS ARE NOT WORKING PROPERLY EVEN I M FACING PROBLEM IN KEYS OF KEYBOARD. ALSO FACING SOME SOFTWARE PROBLEMS IN DELL LAPTOP INSPIRON.BY-APRAJITA
Just because they operate between monday to friday only it doesn't mean that their products is usually bought by housewives/unemployed people.
Other than field sales agents, no1 gives their cellphone numbers. Do not confuse Dell phone sales team with your insurance agent.
I would have suggested something more effective but such mindsets puts people off. Contact http://facebook.com/dell-india and leave a message. A personnel called Tulsi will fix the issue for you. I am sure you can find 5 minutes in your busy schedule to put forward a message.
Other than field sales agents, no1 gives their cellphone numbers. Do not confuse Dell phone sales team with your insurance agent.
I would have suggested something more effective but such mindsets puts people off. Contact http://facebook.com/dell-india and leave a message. A personnel called Tulsi will fix the issue for you. I am sure you can find 5 minutes in your busy schedule to put forward a message.
Thanks for your inputs..Will try out different ways ( Including your valuable suggestion ) & see what works best for me.
In today's era on one hand we talk about customer being the King & on the other hand such pathetic customer services are provided to the users. I never said that customer service for Dell should be 24*7..We all are educated enough to understand that services like Telecom / Airlines / Information Centers operate 24*7... However i strongly feel that a company like Dell could provide service on Saturdays & on weekdays till 8:00 pm at least.
Even if the technical engg do not give their mobile numbers they should be prompt enough to call back once a email is sent & if you do not get a call even after sending 3 emails in a row, getting annoyed is quite justified.
if Airtel, having a subscriber base of over 150 Mn, can start with a call back service, i m sure a company like Dell with limited user base can start with a Customer service operating till 8:00 pm & working on Saturdays as well.
A customer lost once is a customer lost forever...
In today's era on one hand we talk about customer being the King & on the other hand such pathetic customer services are provided to the users. I never said that customer service for Dell should be 24*7..We all are educated enough to understand that services like Telecom / Airlines / Information Centers operate 24*7... However i strongly feel that a company like Dell could provide service on Saturdays & on weekdays till 8:00 pm at least.
Even if the technical engg do not give their mobile numbers they should be prompt enough to call back once a email is sent & if you do not get a call even after sending 3 emails in a row, getting annoyed is quite justified.
if Airtel, having a subscriber base of over 150 Mn, can start with a call back service, i m sure a company like Dell with limited user base can start with a Customer service operating till 8:00 pm & working on Saturdays as well.
A customer lost once is a customer lost forever...
That I'll agree. Hardware scene in India has a very long way to go but some o[censored]s do our 2 cents to improve it. Besides, they're more like technicians rather than engineers.
If you require any assistance: http://facebook.com/hardwarebbq
If you require any assistance: http://facebook.com/hardwarebbq
Whatever...Its Dell's responsibility to take care of their customers. technician or engg.. doesnt matter...Ultimately i m concerned about my problem being resolved..That's it...
DELL — No response on customer service number
I have been trying to call Dell's Customer Service number for almost 15 days now. Surprisingly there is no one to answer their call.Request you to please let me know if you have closed your Customer Support Department. If you have not, request you to please call me back.
My contact Details:
Name: Kamalakar Ambati
Contact Number: [protected]
keyboard not working
keyborad not workingLight black lines on right side
Our Dell Led Monitor having Light black lines on right side of the monitor. Day by day its increasing. So please service it our Led Monitor.adapter
service tag no - 5FQWVS1 adapter was not working please replace it. address - near annapurna theatre dr.no-7-283/d, mangalagiri samba siva rao. Andhra Pradesh India.System is working slow
Service Tag J3X93P1 Express Service Tag [protected] Name: Abhay Gupta Mob. [protected] Our system is working slow.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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DELL — no response from customer care
plz some body tell me the email id of this company ,,i just wana sue these people...bloody froads....sold me the lappy at higher price and now it stopped working and u wont beleive its just 2 months only......