[Resolved] Dell Inspiron 15 R — Dell fraud delivered unsealed package | |||
Dell is not refunding my money since i have esclated this to dell country head. dell is forcing me to keep this unsealed package with me , however I am not intrested to keep this gadgets and requested them to manufactured a new laptop else refund my money . Now only I am looking to refund my money and dont want to purchase laptop from dell in future as well . this company does fraud and never care there customer . Below is the summary of my issue , I had great faith on dell product and there services before purchasing dell laptop. In this competitive market customer satisfaction is big thing. I purchased dell laptop Inspiron 15 R on 25/05/2011 , the ordered no is[protected]. My laptop J6RMXP1 delivered to me yesterday where I found that laptop package sealed was void , I asked the courier boy and inquired why it opened before handover to me but he was answered less . Then I called dell infront of him and briefed history to agent , I told him as per rule I am not accepting it as it could be mishandled or purity of parts is big question to me . I have put my hard earned money to purchase this laptop and it’s my right to get my laptop with genuine parts . Since this incident happen to me I lost faith on dell and a big questioned is on there services . dell was trying to convinced me to accept the product as they said to me that blue dart (courier company ) reported the incident that packaging sealed is void on laptop . I have rejected to accept the laptop as sealed was void before handover to me by courier boy . As per dell company itself mentioned on the seal " If find VOID Pls dont accept it " , customer care agent requested me to first accept but when i told them legal expect then they said yes you can reject this and i will request to deliver new manufactured Laptop from company . My points are :--- I need new manufactured laptop from dell , that’s all . pls don’t waste my or your time to request me to keep the same laptop or validate this in factory for quality check . Sorry I am strictly oppose to this , kindly deliver new manufactured laptop to me or I shall go to consumer court against this issue . Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 8 Comments | |||
Comments
You should not accept ANY package if the seal is open during delivery.
Join http://facebook.com/dell-india. The a/c is handled by a personnel called Tulsi. Post the message there and she'll take care of it.
If you have any problems, let me know: http://facebook.com/hardwarebbq
Join http://facebook.com/dell-india. The a/c is handled by a personnel called Tulsi. Post the message there and she'll take care of it.
If you have any problems, let me know: http://facebook.com/hardwarebbq
I am looking for refund, but dell company is not replying since requested to them many times .
I am totally frustrated by dell services, dell is such a big fraud compnay, they never care customer . even they taking so much long time to refund my money, I will suggest dont purchase dell computer /notebook in india .
From: "DANISH UMAR" <[protected]@yahoo.com>View contact details
To: [protected]@Dell.com, [protected]@Dell.com, [protected]@dell.com
Cc: [protected]@dell.com, [protected]@dell.com
Arun,
The discussion we had was not healthy and quite shocked to see how the dell representative speak to customer, there is lack of training provided by dell either, or you behaved such kind of thing . I asked why you harassed your customer and give trouble to innocent customer, Arun replied back that we are legally authorized and if you go to court we could challenge you .
As latha had already confirmed that my refund will be completed by this week but he went one step ahead and now it is for 23 june . I am scared to see this kind of fake communication and intentionally trouble to customer is not a good exercise .
I have waited to refund since long and dell fraud company cheated me since beginning . why dell takes lot of time time to refund money while taking order they just credit amount in few seconds .I ma just lost it now .
there is no one to listen to customer and this worst dell employee degrading company image and its position in big competitive market .its not a big deal to return my money as
I never accept the gadgets from company, they asked me first to wait till dell received gadgets from courier company, i don't know why they put condition though career is chosen by dell itself and courier company confirmed about the incidence .
this incidence is proof of dell company inability to become good competitor and demeaning efforts to trouble innocent customer .
I will make aware other customer about this incidence and I am sure social network members will take it seriously about dell fraud and inability to deliver best as committed.
there must be serious action against dell employee Arun & Latha .
Danish
To: [protected]@Dell.com, [protected]@Dell.com, [protected]@dell.com
Cc: [protected]@dell.com, [protected]@dell.com
Arun,
The discussion we had was not healthy and quite shocked to see how the dell representative speak to customer, there is lack of training provided by dell either, or you behaved such kind of thing . I asked why you harassed your customer and give trouble to innocent customer, Arun replied back that we are legally authorized and if you go to court we could challenge you .
As latha had already confirmed that my refund will be completed by this week but he went one step ahead and now it is for 23 june . I am scared to see this kind of fake communication and intentionally trouble to customer is not a good exercise .
I have waited to refund since long and dell fraud company cheated me since beginning . why dell takes lot of time time to refund money while taking order they just credit amount in few seconds .I ma just lost it now .
there is no one to listen to customer and this worst dell employee degrading company image and its position in big competitive market .its not a big deal to return my money as
I never accept the gadgets from company, they asked me first to wait till dell received gadgets from courier company, i don't know why they put condition though career is chosen by dell itself and courier company confirmed about the incidence .
this incidence is proof of dell company inability to become good competitor and demeaning efforts to trouble innocent customer .
I will make aware other customer about this incidence and I am sure social network members will take it seriously about dell fraud and inability to deliver best as committed.
there must be serious action against dell employee Arun & Latha .
Danish
no response regarding offet
I Manas Yadav bought a new dell laptop on 21 oct 2014 and as per the offer I registered for it for extra 2 yr warranty but no reply was given back from celebrate dellse.Dell All in One not working
All in one Model : W01B Service Tag No : D3Y3KK1 Service Code : [protected] Warranty Status : Out of Warranty We ready to pay Charges Contact Details : [protected] Supreme Gems Private Limited K-1/1 IDA Uppal HyderabadCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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dell inspiron — No delivery / harassment
I had booked a dell inspiron 15 from retail store of dell by paying through cash on 27th Feb 2010. I got an internet reference no. (IN[protected] on my mail id. which said I'd be given an order no. within next 24 business hours, with the help of which i'll be able to track my order. Even after 4 working days I haven't got any reply from their side. they have no clue as to where my money lies with and and they do not respond to any of my query regarding money. i have been trying to call them all through the day (during my working hours just to match with their timings) And those guys invariably put mye hold for more than 30 mins with no answer until i eventually hang up with no clue as to where my money is.I called up the retail store even they are as clueless as i am as to where my laptop is or whom does my laptop money lie with. I have the bill of the payment. I now feel like getting cancelling the order and getting my money back but i am wary as they will cancel my order and i'd have to follow up even more to get my money back and end up getting harassed at their hands even though i'd be left with neither money nor laptop.
Thanks
Ravi