Dell Studio 1535 — hardware and batterry problem | |
respected sir I am a student in IIT ROORKEE, i have purchased dell studio 1535 laptop which has service tag no 6B2C2BS, on date 22/09/2008 by direct payment. it was initially running very good and the performance was SATISFACTORY but from last 5-6 months i am continuously facing serious problems related to battery and optical drive.My optical drive has been changed thrice just in duration of 5 month and again it got out of order today at the time of this complain.The parts provided by dell at the end of the warranty are just for formality they are really not so durable as they says. the second problem is of battery, when i purchased the laptop i was getting a battery backup of around 2-3 hrs but from past 2 months it just fall down to 30 min. only, i called the person from whom i purchased the laptop regarding the problem in starting of July named SARATCHANDRA GODAVAR from my air tell no.[protected], then he called me back from his office no.[protected] and transferred my call to technical support there they misguided me that i have to just update my bios from A-05 to A-06 and i'll get good battery backup, i have done that but after that i felt that the backup was same. Then again i called dell technical support on[protected] then the told me that my laptop is more then 300 days old and we provide warranty for battery only 300 days, then i told them that i have already reported the problem in duration of the 300 days warranty but they refused to accept and told me that my last call log they received in may regarding optical drive issue. sir there is no transparency in the service and they cheated me as i just follow there advise. i need justice sir please consider my problem as the because of the laptop my studies are affected seriously, i am not able to complete the work provided by professors and it turned in the penalty of marks, because of this my good student image is spoiling. thanks and regards DEEPAK SWAMI F-114 AZAD BHAWAN IIT ROORKEE [protected] Was this information helpful? | |
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Hello Sir,
I am facing a similar situation. I am also using a Dell Studio 1535 laptop and my Dell service tag number is 629F2BS. I gave a call to the Dell Customer Care on 01/09/2009 with my Airtel No [protected].
My laptop has got a 1 year warranty, and is still in the warranty period. The problem that I am facing is that whenever I keep the laptop in charging mode, (for as many no of hours as possible), it shows 100% charged. But as soon as I take out the charger, the battery shows 60% charged.
Even in my case, the customer care representative asked me to update my BIOS. But I already had the latest BIOS (A-06). Hearing to this, they bluntly replied that they are not in a position to do anything, as "battery are like tires, and it has a certain life period." They also said that since the battery is charging normally, they can't replace it, although my laptop is fully covered with replacement warranty,
I made a second call the same day, and talked to another customer care representative, who again reiterated the same things. I asked him specifically about the conditions under which the battery is replaced. He mentioned that in India, they provide a replacement warrantee for a battery for only 90 days, after which they do not replace the battery under any condition. But sir, I have my friends out here (2 of them that I know of), who got their battery replaced by Dell because their battery was not working at all. Though the reason may be different, its still violating their policy that they don't replace even new battery after a period of 90 days. One of their service tag no was 51M22BS (Anirudh Agarwal).
Sir, I believe that they are imparting differential treatment to their customers, and they are not consistent with their policy.
Also, I checked about the battery warranty, which contradicts with what is mentioned on the dell website,
that "Laptop Batteries Carry 1 Year Warranty Only From Invoice Date".
Sir, I would request you to kindly look into this issue.
Regards,
Amit Kumar Jha
I am facing a similar situation. I am also using a Dell Studio 1535 laptop and my Dell service tag number is 629F2BS. I gave a call to the Dell Customer Care on 01/09/2009 with my Airtel No [protected].
My laptop has got a 1 year warranty, and is still in the warranty period. The problem that I am facing is that whenever I keep the laptop in charging mode, (for as many no of hours as possible), it shows 100% charged. But as soon as I take out the charger, the battery shows 60% charged.
Even in my case, the customer care representative asked me to update my BIOS. But I already had the latest BIOS (A-06). Hearing to this, they bluntly replied that they are not in a position to do anything, as "battery are like tires, and it has a certain life period." They also said that since the battery is charging normally, they can't replace it, although my laptop is fully covered with replacement warranty,
I made a second call the same day, and talked to another customer care representative, who again reiterated the same things. I asked him specifically about the conditions under which the battery is replaced. He mentioned that in India, they provide a replacement warrantee for a battery for only 90 days, after which they do not replace the battery under any condition. But sir, I have my friends out here (2 of them that I know of), who got their battery replaced by Dell because their battery was not working at all. Though the reason may be different, its still violating their policy that they don't replace even new battery after a period of 90 days. One of their service tag no was 51M22BS (Anirudh Agarwal).
Sir, I believe that they are imparting differential treatment to their customers, and they are not consistent with their policy.
Also, I checked about the battery warranty, which contradicts with what is mentioned on the dell website,
that "Laptop Batteries Carry 1 Year Warranty Only From Invoice Date".
Sir, I would request you to kindly look into this issue.
Regards,
Amit Kumar Jha
Hi,
I also had the same experience with Studio laptop 1535 which i bought in Singapore on 2008 September. After 6 months battery was gone and cannot work for 1/2 hour with this battery.Laptop become very hot if we work continuously for 1/2 hour.
On Oct 2009 motherboard spoiled and i called Dell customer service as usual follow to technical support who said you Laptop not under warranty then charged me $450 Singapore dollar to changed the mother board and gave warranty for 6 months.
On Dec 2011 my Laptop again got problem in power IC in the motherboard and they suggested to changed the mother board. I got totally frustrated.
My question is why they do like this kind of laptop and cheating the people.
Now i throw my laptop in the corner.since i got a bas experience in DELL. I plan to buy new laptop in some other company.
I also had the same experience with Studio laptop 1535 which i bought in Singapore on 2008 September. After 6 months battery was gone and cannot work for 1/2 hour with this battery.Laptop become very hot if we work continuously for 1/2 hour.
On Oct 2009 motherboard spoiled and i called Dell customer service as usual follow to technical support who said you Laptop not under warranty then charged me $450 Singapore dollar to changed the mother board and gave warranty for 6 months.
On Dec 2011 my Laptop again got problem in power IC in the motherboard and they suggested to changed the mother board. I got totally frustrated.
My question is why they do like this kind of laptop and cheating the people.
Now i throw my laptop in the corner.since i got a bas experience in DELL. I plan to buy new laptop in some other company.
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Laptop Studio — Dell Backup
I purchased this PC in January. Overall it works well etc. With the purchase I was offered up to 5gig free backup. It was set to backup weekly during the evening. Also Dell installs Vista updates automatically.After a series of Vista updates the backup no longer works. I get a message Vista shut it down or if I try to perform manually I get Dell Backup not working. Where ever I go within Dell on line I go into a loop and never seem to be able to resolve the issue. It seems that Vista or Dell has shut down everything on my PC directly related to connecting to Dell.
I want the backup and I will even pay for it when the time comes but I need this resolved so I can count on the service.