Dell — poor response

Respected sir / madam,
My name is:- Ms. Neetu Narula,
Address :- C - 7 / 137 / Sector – 8, ROHINI, New Delhi – 110085 . INDIA .
Phone :- [protected] / [protected] Available on Sunday anytime / Send TEXT
Email: [protected]@gmail.com
I have a complaint with dell as when i visited at Dell Authorized service center in Delhi India on[protected] .
no one helped me . I literally felt sorry for my mistake for buying
Dell INSPIRON mini 10’’ ( 1018 )
Service Tag no:- 2G7K3Q1
Only mistake I did was I got Dell notepad from a dealer .
i never received any Motherboard CD's or operating System CD to work with it or any assistance from Dell Helpdesk when I dialed[protected] .
My window is not genuine, that is the message it occurred while I used to scan from Microsoft Essential Antivirus frequently .
Dell supporters could have given me a little bit of support but they bluntly told me, they cannot help, now I have to buy the original window, which will cost me a lot as I had purchased N Series Model .
Authorized Centre was in the Position to help me, they had everything which would have bought a smile on my face, but they refused me bluntly that they are not supposed to deal with N series purchased Customers .
Please tell me is it the customer Services ?
I came long the way to the service Centre, that is what you get “TEARS “
as i have N series dell model, i was not even aware that if i have that model, and Dell treats N- Series model customer that way .
I was literally crying with the Paethic service from dell on the road when I came out from the service center on[protected] in Lajpat Nagar -2 .
I work with HCL tech. but i purchased dell mini 1018 because i felt dell service is much better, more reliable.
now i am planning to have better model.
Do you really think i will really buy dell with such horrible services .
It breaks my heart to tell all this .
Please look into the matter and provide help if any .
Thanks.
Ms. Neetu Narula