[Resolved]  Dell / Vostro 1015 — DELL'S COMPANY NO ACTION REGARDING MY LAPTOP PROBLEM

Address:

Udham Singh Nagar, Uttarakhand

I have purchased DELL company's(DELL-VOSTRO 1015 S.No.:POLPEN85409) Laptop dated on 26-Feb-2010(Invoice No.-Feb-19/2010 & Invoice Ammount Rs.32500 ) for its good will and good performance from Softech Computers(address-Khatyima Road,Ward No.-10.Near HDFC BANK. SITARGANJ. . Tin No.-[protected]..). but I am now i fell that it is a rumor and fake. because it is not working properly well after purchasing and DELL company's servicing. so many times I mailed to DELL Company’s area service engineer Mr.Deepak, Mr.Sayed, Mr.Chandra sekhar but no reply I have received from their side.
At first my Laptop started Heating abnormaly and a horizontal line arise in the screen. I informed DELL company. then company’s employee(technician) came or service and Issued a report - "check & replace LCD,LCD Cable, Motherboard ,Heat sink, CPU Fan and post new Note Book working OK." Dated on-08'june 2010 Service Tag-H5RXKL1. after servicing the Laptop was not working due to CPU Fan. because CPU Fan was not running and Heat-up and Hang problem of Laptop continued. during the service time I told DELL Company’s technician about that problem but he ignored. then Dated on - "16'th June 2010 DELL Company’s technician Mr. Girish Chand came and issued report- check Laptop Fan not working so replace Fan and Heatsink now system is working". but after servicing the problem wasn't solved. then i complained and DELL’s technician came again and issued report-"check & replace CPU Fan and Heatsink now Laptop working ok"-dated on 21"st sept. 2010.
after 3 times servicing the problem remain same. i have informed DELL company so many times but they didn't take any action.
I told Softech Computers authority to replace my Laptop other wise solve my problem. They also didn’t take any action and tell me –we can take your Laptop or buy it for Rs.22000(actual purchase amount is Rs.32500). But I wasn’t agreed because I have to loos Rs.10000 for that offer.

I am now helpless because nither DELL Company took any action nor Softech Computer. So that’s why I come to consumer forum to solve my problem. I hope after this complain you will take action.




THANK YOU



Consumer Name- Sumanta Bhattacharya
(Mobile No.-[protected]/[protected])