[Resolved]  Dish TV — Cheating by dishtv to sell their product with false promises

The following is the mail sent to dishtv customer care after talking to them several time on ph after my problem could not be solved after more than 48 hrs and still no response i got after more than 72 hrs over i'm not able to watch any channels.

fromPrasenjit(Live life To Its Last Extend) Roy <reach.[protected]@gmail.com>
[protected]@dishtv.in

dateWed, Apr 29, 2009 at 7:20 PM
subjectVery URGENT(Need your immediate attention)
mailed-bygmail.com

hide details Apr 29 (1 day ago) Reply




I have subscribe a dish tv connection on 25th feb 2009 and it got activated on 4th of march 2009. I was promised that i will be getting a 3 months subscription free with the package, so i suppose to get the free service upto 4th of June. But on 27th-04-09 onward my paid channels are blocked.
Regarding that i have talked to Malleswaram Bangalore Channel[protected]from where i have taken the connection)But they did not paid any attention to my problem and disconnected my call after make me on hold.
I have talked to Ms Anjali and Prema regarding it and both cut the incomplete call in the same manner. I have recorded all the telephonic conversation with them. They told they will be giving me a contact num of the customer care and an id wher i can complain. but both of them disconnected the call after keeping me on hold.
I tried calling Mr. Ravi([protected]) (Channel maneger Malleswaram brunch Bangalore) but one of his mobile num([protected]) given by Prema was out of service and the other he was not picking up after trying serveral time.
On 28th 04 09 i called your customer care num and informed about the same Issue to Akhilesh but it was not solved instead i can't even watch the free channels now, it says insert smart card.
On 29th morning again i called up your customer care and talked with Avishek and he could not solve my problem and he arranged a call back with Mr. Adil as his sinior . He Suggested me to mail the same thing to [protected]@dishtv.in and assured me that my problem will be solved with in maximum of a 24 hour. Already 72 hours are passed i'm facing this problem and nothing is done yet.

Major Issue:

I was promised by dish tv personal while taking the connection that i can watch .

Sat max, Z-cinema, Z-action, Z-classic, Star Gold, M-tv, Zoom, NDTV India, 9Xm, Z-news and Starplus and some more paid channels as well as all the free channels.
And up to next 3 months (From 04-02-09 up to[protected] My subscription will be free.

Now they are telleing some all-a-cart was activated on my connection, For that i never send any kind of request to dishtv in any kind of media(sms, mail or call)
I don't know how and who activated those and on whose request.
I just want dish tv to keep their promise what they made while selling the product.

I'm not going to pay a single paisa up to 4th of june 2009 and i must be able to see the above mentioned channels up to 04-06-09 as per promise.
On that condition only i had taken the connection.

I have all the recorded conversation with the dish tv customer care people and dish tv malleswaram and can produce them on demand.

If this problem is not solved the soonest possible then i will be compelled to take some ligal action and put a cheating case complain in police .
And submit a complain on the following link and send this incident and harrasment by your company to all my frends and relatives and co-legues through orkut attaching this article
https://www.consumercomplaints.in

Kindly do the needfull to solve it the soonest possible time and maintain a fair relation as well as a fair deal.
Its already 3 days over and loosing my passion and money and time by calling dish tv customer care again day by day and you are insisting me to knock the door of law.

Will look forward for your fast response to solve this issue hereitself.

Regards,

Roy

Smart card no(Vc no):[protected]

Again another mail i have forwarded to them with the above mail after not getting any response from them

Thats as follows.

fromPrasenjit(Live life To Its Last Extend) Roy <reach.[protected]@gmail.com>
[protected]@dishtv.in

dateFri, May 1, 2009 at 6:57 AM
subjectFwd: Very URGENT(Need your immediate attention)
mailed-bygmail.com

hide details 6:57 AM (9 minutes ago) Reply



Hi,
Its been more than 72 hrs i'm facing the problem with dis tv net work and inform about it through phone to dish tv customer care. But still now no masure been taken to solve my problem.
Its more than 36 hrs that i have inform it through mail to dish tv customer care, but still i have not got even a response back.
Let me know immediately if the problem can be solved or not or else let me try the ligal way and take the help of media to ensure that this kind of problems can be stoped in future with all other customers and let me disconnect your service.
still i'm waiting for your response hopping that the problem will be solved and i can watch my reguler programes.
Now even i can't watch any free channels also as it says insert smart card.
Distv customer care is acting dumb.
response fast.
Roy

Smart card no(Vc no):[protected]


I would requst all the cunsumers to avoid such company's products who just make false promises to sale their product and after that don't pay any attention to their customers if any problems happen after the sale.

Regards