Easy Cab — No Cancellation call | |
I booked a Easy Cab taxi in morning 9:18am on 15/07/2009 and Ref No. B001014 for going to Bangalore City Railway Station in Evening at 18:15 . In evening at around 17:45 I throught just to check whether the taxi is coming or not ? To my surprise and shock, the operator told me that the Taxi I booked was cancelled due to unavailability of and Taxi nearby . Then my Q is Why they conformed me in morning ? My whole reason for making reservation in morning was to get availability in evening . Another as to why did they didn't sent cancellation SMS or call me to say that they can't send the taxi . Because of this there was so much panic and we almost missed the train . This is so irresponsible . Was this information helpful? | |
 2 Comments | |
Comments
I have experienced same thing yesterday.
Reply
Sir,
I had booked an EASYCAB for Railway Station drop service on 17th May 2010 at around 5:30 p.m.
Booking ID : B002939
The cab was to pick up the concerned person, Mr Makarand Joshi (Traveller) at 8:30 p.m.
Exactly at 8:15, a message from EASYCAB informed that the taxi had been canceled, ofcourse void of any explanations or clarifications.
A crucial transportation requirement can be justified using a CAB, instead of an auto or bus. But here, it seems the customer stands with a foot in his mouth. Should never ever say that a cab from one of the reputed City Taxi services is reliable!
EASYCAB should have not taken the Booking in the first place itself, just the way the other city taxis do, if they are unsure of their commitments. Our Indian Laws per-say, don't reflect any laws for compensation in terms of delay, cancellation of bookings from Service provider's side. The same is taken as a loophole point and harassment to customers is unleashed.
Uncontrollable agony is, when after several calls and call-waits you reach the customer service executive-then the supervisor-then the call-centre head, and all he has to say is " We regre tthe inconvenience", "You are supposed to receive a confirmation message 30 minutes prior to the departure time, since you did not receive it, you should have known".. As if, in the last 30 minutes, we have nothing better to do other than reading the messages in the mobile. God help us!
The supervisor whom I talked to was Mr Azam Sharif, the Call Centre Supervisor. At least he had the courtesy to LISTEN, which others hardly possess. I cannot blame him totally, but the system is at fault. Taking customers for a ride expecting no-show and sustenance of these idiosyncrasies regularly displayed by SERVICE COMPANIES like EASYCABS, is a direct blow to their Main motive - Customer Satisfaction.
Why should I ever ring up Easy-Cabs again? And why shouldn't I let concerned citizens know about the danger in booking with these guys? I have had absolutely no problem with others like Meru Cabs, who are responsive, and strictly say "NO" if they are unsure of providing services at a particular time. I atleast don't have to scratch my head at the end-moment.
Kindly avoid the services of EASY-CABS. Today it was me, tomorrow it could be any one o[censored]s Bangaloreans, probably having more crucial travel requirements.
Regards,
Siddharth Malani.
Ph : +91-[protected]
I had booked an EASYCAB for Railway Station drop service on 17th May 2010 at around 5:30 p.m.
Booking ID : B002939
The cab was to pick up the concerned person, Mr Makarand Joshi (Traveller) at 8:30 p.m.
Exactly at 8:15, a message from EASYCAB informed that the taxi had been canceled, ofcourse void of any explanations or clarifications.
A crucial transportation requirement can be justified using a CAB, instead of an auto or bus. But here, it seems the customer stands with a foot in his mouth. Should never ever say that a cab from one of the reputed City Taxi services is reliable!
EASYCAB should have not taken the Booking in the first place itself, just the way the other city taxis do, if they are unsure of their commitments. Our Indian Laws per-say, don't reflect any laws for compensation in terms of delay, cancellation of bookings from Service provider's side. The same is taken as a loophole point and harassment to customers is unleashed.
Uncontrollable agony is, when after several calls and call-waits you reach the customer service executive-then the supervisor-then the call-centre head, and all he has to say is " We regre tthe inconvenience", "You are supposed to receive a confirmation message 30 minutes prior to the departure time, since you did not receive it, you should have known".. As if, in the last 30 minutes, we have nothing better to do other than reading the messages in the mobile. God help us!
The supervisor whom I talked to was Mr Azam Sharif, the Call Centre Supervisor. At least he had the courtesy to LISTEN, which others hardly possess. I cannot blame him totally, but the system is at fault. Taking customers for a ride expecting no-show and sustenance of these idiosyncrasies regularly displayed by SERVICE COMPANIES like EASYCABS, is a direct blow to their Main motive - Customer Satisfaction.
Why should I ever ring up Easy-Cabs again? And why shouldn't I let concerned citizens know about the danger in booking with these guys? I have had absolutely no problem with others like Meru Cabs, who are responsive, and strictly say "NO" if they are unsure of providing services at a particular time. I atleast don't have to scratch my head at the end-moment.
Kindly avoid the services of EASY-CABS. Today it was me, tomorrow it could be any one o[censored]s Bangaloreans, probably having more crucial travel requirements.
Regards,
Siddharth Malani.
Ph : +91-[protected]