[Resolved] Easy Cabs — Easy Cabs- Most Difficult Cabs | |||
To, The Chief Operating Officer, Easy cabs - Bangalore 12/10,1st Floor, Above Vijaya Bank MSR Main Road, Gokula Bangalore-560054 Ph:[protected] Subject: Legal notice against the false booking and not honoring the booking commitment Dear Sir, 1) I am Sasi Kumar R and I had booked Easy Cab for 13th February 2011 via booking ID B001403 to Bangalore Bommanahalli at 11 AM. At the time of booking your customer care executive mentioned that before 30 minutes from departure, I will be getting the sms stating the driver’s name, phone number. When I didn’t get the information by 9:30 PM, I called up the customer care and I was put on wait indefinitely and I had to cut the put. Right after that call, at 9:42 PM, I got through the customer care and your call center executive stated that due to the non availability of the taxis that the booking got canceled. I again called up the customer care and then they informed me about the cancellation and also told that they can only confirm the booking 30 minutes before departure. It seemed that as if it was my mistake to trust Easy cabs. I never received any such sms stating the cancellation of the taxi booking. 2) It is evident from the above your company has indulged in unfair trade practice by not informing me that my booking is not confirmed and it may get cancelled before 30 minutes. It seems that you take the bookings and at the time of reporting, you choose the ones who can yield you better profits without even a slight consideration to the hardships, which the other customers are put to. Your terms and conditions should clearly state this fact that your booking can be cancelled before 30 minutes. 3) There is a deficiency in your service as you failed to inform me in advance about the cancellation and I was put into tremendous mental pressure, physical hardship because of this. Hence, as per the rights given to a consumer as per the constitution of India, I call upon you to do the following things: - Clearly provide for the education of customer that you try to find the cab 30 minutes before the departure time and you cancel the booking of the customer if you are unable to find a cab. The same should also come with the confirmation sms. - Clearly specify you’re booking procedure and the order of preference you give to the customers as if you search the Internet you will find similar stories everywhere. It seems that your company deliberately employs these tactics - Provide the cancellation information to the customers well in advance (more than two hours) so that they can make alternate arrangements. In my case, I was informed at the time of my calling to the customer care which was at 9.30 pm. - I was put to severe mental agony and physical harassment with myself. I wanted you to take not of this and kindly take necessary steps in preventing this for future customers Thanks, Sasi Kumar Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
1 Comment | |||
Comments
36%
Complaints
223
Pending
0
Resolved
80
View all 223 Easy Cabs reviews & complaints
+91 11 4308 3000
9th Floor, Videocon Towers, , Jhandewalan Extension, New Delhi, Delhi, India - 110055
View all Easy Cabs contact information
1. Easycabs did not hold on to their commitment of confirming the status 30 mins before the time.
2. Only on my calling them did they even bother to inform me about the situation.
Today (19th Mar), Easycabs call me and tell that they have taken strict action against the team.
The point is: What about the mental agony that I suffered at that time?
Can anything be done about these occurances?
-Mahesh