[Resolved]  Electrolux Kelvinator — Repair/Replacement of Refrigerator

Electrolux AC 1. 5 Ton — not working

i had purchased an ac on[protected] .after installation i had started the ac for first time on[protected]. the instance i started the ac , all the lights of my house tripped. i complained to the dealer and he said it was in house mistake of line.i checked with the local electrician and proved the mistake was in ac. next day the company person found the mistake in fan motor which was short.and he took the same on[protected]. till today they have not reverted back.and i am surprised if on very first start there is problem what will happen in future.
i,therefore request electrolux to pls replace my ac with other ac.

shreyans.[protected]

Electrolux O - Zone — repair

I have tried to contact several electrolux customer care nos for repair of my refrigerator but none of the nos are valid. i need to get my frig repaired as soon as possible. There is continous noise coming from the freezer compartment on closing the door. My frig model is eluctrolux o-zone, 2.25 ltrs. I tried getting a local mechanic who fleeced me of Rs 3200.00 and the prob was back again within 3-4 days. Now that mechanic refuses to attend to my calls. had i got an authorized mechanic from the company, this situation would not have arisen. the electrolux company is absolutely insensitive to the probs of its clients else they would have a proper network customer care service. kindly help in getting my frig repaired.

My address: 2083, park royal apts, plot 10-A, sect 9, dwarka, new delhi.

electrolux o -zone — repair

I have put forward my complaint a few secs back. however, i forgot to give my contact nos. mob [protected],[protected].

model KFL234WT is not working well. kindly replace the the product as it has been repaired by your self seven times in aperiod of eight monts of purchased...

Electrolux 230 ltr. refrigerator — Freezer chamber door broken

I want to get my freezer door replaced but not able to locate the co. authorised service station in AHMEDABAD,GUJARAT. Please help me with full details.

Kelvinator — Non delivery of refrigerator 12 days after booking

I have booked a refrigerator, model no KSP 254 on 10th April 2011 during an exhibition in Chandigarh and was promised delivery at my house on 11 th April 2011 on payment of Rs 500 as booking amount vide receipt no 396. The company has neither delivered the refrigerator, nor are they ready to comitt any date for the same. Moreover, co. employee Mr Ravi ([protected]) is giving false statement for three days continuous that my refrigerator has been dispatched and will reach by evening. On being confronted as to why he is making false promises, he asked me not to bother him as he has lot of work to do. I asked for contact no. of some responsible person which he is not giving and when I told that I would take up the matter with higher authorities, he said that I was free to do whatever I like.

Kindly take up the matter with concerned people and ask them to inform whether my refrigerator would be delivered or not. Else please ask them to refund my hard earned 500 Rs.

Dear Customer Care Officer,

We purchased a Kelvinator (100 Lt.) model KD180 L unit # 13203561 on 06/12/07 from M/S Kanak Electronics poojan hotel building station road Sitapur Uttar Pradesh for Rs 8, 000 ( Invoice number 8449).

On January 2011, there was a problem with the fridge and we called for servicing of the same to the M/S Kanak Electronics where they found that it's compressor was burnt in guarantee period. They told me that they had made a complaint for it.

My fridge is still not repaired till now nor the compressor was replaced.

So please take a necessary action regarding my this complaint.

We hope to have a favorable response from Kelvinator as we have been loyal to the brand for many years.

Would appreciate a response on mail for confirming the action on this.

We can be contacted on phone number: [protected].

Regards,
Vivek Aarya
10/124 Jail Road Sitapur.

Electrolux — Light is not working & no proper cooling

Dear Sir,

I had already lodged a complaint before. Still so far no one has visited and repaired the fridge as the Rubber Gasket comes out and the cooling is not properly done unless kept on full. It is not even one year complete as I bought it in the beginning of July from Snehanjali through Bajaj Finservices by paying all EMI's time to time. My name is Mrs. Sarika Kasare residing at D-201, Bhaskar Complex, Opp. Sai Baba Mandir, Sheetal Nagar, Vijay Nagar, Nallasopara (East), Tal. Vasai Dist. Thane. My mobile no. is [protected]. I request the Electrolux Company Management Staff to look into this matter with priority as I am a working woman and do not have time to go and complain in the show-room everynow and then.

Videocon/ frost free refrigerator — poor performance of newly purchased

I have purchased a Vedeocon make 300 liters capacity from the NEXT showroom in Anand (GUJARAT), on 7th May, 2011. We are not getting cooling in lower part of refrigerator. When I complaint to dealer, he said that company technician will come and repair the same. Company technician told me that I have to open the same to repair which I don't want because it is newly purchased and I want to replace the piece. Please advise and help me what to do in this circumstances as refrigerator looks to be defective piece My email id is [protected]@yahoo.com

Electrolux - Air Conditioner — complaints unheard regarding non functioning of ac since 10 days

sir,
I had lodged a complaint regarding the non functioning of my A.C which is still under the warranty period (purchased on 21st May),on the 11th May at your customer service(Delhi), a guy came the very next day and cited the problem of fan and motor in the A.C and said they he would change it but thats it.Next day onwards I have been calling your customer care since then and keep getting different numbers of different people who even fail to take calls forget giving any service, no doubt you have the worst after sales service. If you fail to give any kind of service you should shut down your company.Do I expect you to look into it atleast on moral grounds.


Leena Sharma

kelvinator ac — 2 time complaint booked

dear sir,
i have an ac of kelevinator split 1.5 ton and using by me for 3 yrs. (aprx) a book complaint on date18.04.2011 complaint nojai[protected] and next time comaplin has missed by me.not only i copmplaint book non customer are but also i have talked to your service manager mr.satveer singh on his mobile no [protected] and mr .rajesh kapoor [protected] after i arequest to mr.rajesh kapoor he asked me please cut your outdoor and bring in jaipur then i can replace otherwise nobody can give you service at your city TONK .Think what is your service departmet doing in rajasthan i suffering dead ac in hot days may and jun is going to start so please give fast remedy otherwise i will go to leagal gainst all of you
my mail add [protected]@yahoomail.com,tikkiwal.[protected]@gmail.com
my add.tikkiwal associate
vodafone mini store,opp. hotel bismillah,tonk
cont.[protected],[protected]

Electrolux / Microwave — Regarding service

We have one Electolux microwave (Electrolux: EM22EC80SS ). Which was not working from last 1 and half months. We called to service centre. They came and said that some component has damaged and it should be replace. That time they do not have that componet. But they commit that the component will come within few days. But unfortunately the component still not arrived. And now they are saying that it may take 1 year also. My microwave is not working for last 1.5 months and I dont know when it will work , also dont know to whon should I contact. Please help.

Dear Sir/Madam,

This is to inform you that, I had purchased a Kelvinator refrigerator KSP204, INVOICE NO. 646 on 17 Feb-11, from Electro Cottage 40, Sheo charan lal road, Laxaman Bazar, Allahabad, after a month it stop functioning, I have made a complaint to the company in their toll free phone number [protected] on 12th may '11, as my Kelvinator refrigerator is not functioning. No any service representative attended the problem against the complaint. I got a message from company service centre Mr. NAZER ([protected]) will attend complaint number VAR[protected] within 48 hours.

Today is 04th June whole summer session is going to change into rainy and no one from company's side has attended the complaint. In the mean time I have talked to their customer care many times. All the time customer care executives told the same thing that my complaint will be attended very shortly.

I am making this complaint to you as no one from the company is listening my grievance properly. Please look into this matter urgently. For any kind of information feel free to contact me through my email id or mobile no. which are given below.

Address where refrigerator problems need to attend:

Rajesh Jaiswal S/O Mr. Rampyare Jaiswal
Village Post- Jawa, Tehsil Teonthar,
District- Rewa, Madhya Pradesh
Pincode: 486 223
Mobile No. [protected], [protected]
Email : jaiswal.rajrel.[protected]@gmail.com


Best Regards,

Rajesh Jaiswal l AM (Engineering & Planning) l Reliance Power Ltd lShahjahanpur (UP) l Cell +91 [protected]

** "A diamond is merely a lump of coal that did well under pressure"**

Electrolux 1. 5 Ton A / C — worst after sales service of company

on 24th march 2011 we had called to electrolux toll fee no; [protected]registered a complain regarding 1.5 on a/c not working
the complain was registered vide complain no: pchn[protected]
they send a person from cool chennai who took the pc board and rs 500 advance
receipt no: [protected] but till date trere is no response either from trere side or from any executive of the company
today is 8/6/11 and almost everyday i am calling to the company
everytime a new executive is responsing and just feel sorry and says that within 24 hrs your problem will be solved but till date they do not have this much curtsy that they should even give a call
who ever is the authority please see in the matter and solve the issue
my phone nois[protected]
email is [protected]@gmail.com

Electrolux Refrigerator — Complaint pending since 35 days

Complaint pending since 35 days
I am surprized how the support cell works????
even god can not help
I am starving for cold water and taking help from Neighbours.


Is their any body how can help me out??
Rgds
sandip bhoyar
[protected]
"Re: Refrigerator not working complaint no NAG[protected]

your microwave has many technical problems & no service centre is available at indore plz u r required to have good quality products & good services as the customers are disappointed from you

Electrolux - The Worst Service — WORST SERVICE, FRAUDULENT STAFF

ELECTROLUX HAS THE WORST CUSTOMER SERVICE AND HAS STAFF WHO ARE NOT TRAINED AND OFFER FRAUDULENT SERVICES. I have raised repeated complaints for my refrigerator and have been following up for the service. few representatives turned up after so many follow-ups and dint have a clue about the problem and finally one representative assured the issue is fixed and took the money rs.6000 for replacing the compressor and the refrigerator has stopped working within a day of this poor service. ever since I have been on calls and there is no response. WORST WORST WORST SERVICE EVER!

Sub : Regarding ignorance in providing services of washing machine.

Sir,

my washing machine which is fully automatic having model no: 760fx2, washy talky, serial no: 40700688 is having some functional problem,

my washing machine is being kept in the Ashok nagar, Jamia nagar, Kadru, (Ranchi), Jharkhand
since a long time, but yet now no response has been given to me. and no action has been taken towords
providing service to the machine. They are simply ignoring our complain and delaying the service.

Therefore, i kindly request you to take appropriate action so that my machine gets repaird soon.

Your's faithfully
Prof.Md.Hashim Ansari
Nejam nagar, Hindpiri, Ranchi.
Mob No;[protected]
Date:26/08/11

Electrolux - Refrigerators — A line of Faulty Compressors

Dear Sir,

This is to draw your kind attention that I had purchased a Refrigerator of Electrolux on 5th September ’07 and since then this machine has been giving trouble with its compressor.

The Compressor of the fridge was faulty since the beginning and each and every time some or the other Customer Executive would come and make fake promises or would show his helplessness in the matter. The Compressor of this fridge has been changed FOUR
times. Here are the details.

Purchased- 05- Sep-2007.
1st Compressor changed- 31- Jan-2009, Amount paid- Rs. 1,340/-
2nd Compressor changed- 04- Jan-2010, Amount paid- Rs. 340/-
3rd Compressor changed- 14- Mar-2010, Amount paid- Rs. 340/-
4th Compressor changed- 07- Aug-2010, Amount paid- Rs. 340/-

And this is not over yet, this is going to be the fifth time that again the Compressor is not working. (Complaint No- PJAI[protected].)

Electrolux is really a champion in making faulty compressors and frustrating its customers to heights. Now I do not want any Compressor to be changed. I NEED A FRIDGE REPLACEMENT OTHERWISE WALKING TO CONSUMER COURT IS THE ONLY OPTION LEFT NOW. Does your company feels that we are fools sitting over here with no other work but to change Compressors each and every time? Do you people even know what After sales service or Customer Satisfaction is all about?

I need an immediate action in this matter.


DINESH BHANDARI
E-mail : datsme.[protected]@gmail.com

Electrolux is a name that needs no introduction . Its products are world class and long lasting. I am a permanent customer of Electrolux and have been purchasing its products since quite a long time and never had any complaints until now. I purchased a refrigerator from Electrolux (Product Name :ELUX.REF.OZONE PLATINIUM, Model No :ER60PC) on 23 / 02 / 2006 from Sahu agencies, Hazratganj, Lucknow. Till the month of August'2011, the refrigerator was working fine but at the end of the month, its refrigeration fan stopped working .
I registered a complaint with Electrolux Service Center regarding this on 1st of September . Electrolux states in its manual (and i am quoting the exact sentence ) that " ...Electrolux InstaService with its network of 500 centres and 1500 personnel is always there to take care of any problem...in no time at all . With Electrolux InstaService, quick service and reliability go without saying." However, i had an extremely dissatisfying experience with Electrolux customer services. I am writing this mail on 24th of September which means that almost one month has passed since i had registered my complaint and yet no prompt action has been taken.
Two days after the registration of my complaint, required service agents arrived and they informed me that the motor driving the fan and its associated PCB need replacement. They dismantled the entire refrigerator, took out the fan motor and said that the new motor and the PCB parts would arrive within three-four days A week passed and when i contacted them they said the parts had not yet arrived. I even complained to the Sahu agencies but they simply shrugged off their shoulders. Finally on 16th of September, i visited the official head office of Electrolux at Mahanagar, Lucknow. To my surprise, it was not looking like an office of such a reputed brand, rather, it was resembling some sort of Government office. I was attended by Mr. Vinay Shrivastava and Mr.Vimal at the head office and they simply requested for a week's time with the assurance that by 23rd of September, all problems would be resolved.Not satisfied with the response, I talked to Ms. Ranjan Shrivatava who sits at the service help desk .Initially, instead of telling me about the progress of my complaint, she questioned me why did i opt for such a large refrigerator ? I was simply shocked, i mean, in what way will the progress of my complaint depends upon the size of the refrigerator purchased !!!.
Also later on i was informed by one of the customer care representatives that out of the required parts had already arrived on 6th of September but one of the part was not compatible, so they send it and till now, the required part has not arrived. How can one expect such a mistake from a company like Electrolux !!!.Moreover, yesterday i.e. on 23rd of September, the date i was given by your head office members, no one from Electrolux came or even borthered to inform me. When i visited the head office, they again demanded a week's time and i was simply given another assurance date i.e. 29th of September. In this one month, i have made several calls to your service center and also made many trips to your Lucknow Head Office. However, nothing concrete has been done so far. This is why i am writing this mail to you with the hope that you will take necessary actions regarding this.
It is not only me but there are many other customers of Electrolux who are facing such inconveniences only because of the poor attention that is given to our problems. Refrigerators are an important part of our lives and even you understand the problems one experiences when his refrigerator stops functioning and that too over a long time. I and many other such customers are also thinking of going to the consumer forum regarding the irresponsibility and looseness that Electrolux has shown. Therefore, i appeal to you to address our problems as soon as possible and prove your statement regarding "quick service and reliability " .

Best Regards,
Nitesh Rastogi
Address : Mohan tower, 286 Dugawan, Lucknow-226004