Electrolux India Complaints & Reviews

my machine is under warranty in 7 year presently it 3 year completed but his pcb faulty, complante launch in dealer he say you pay charge 300/rs, i given him but he change this kit is also faulty, he is not recieve my numbeer & his office number is out of service, he give me company service ex number they not recieve my phone, not give me satisfied action,

its totaly 6 month cycle run (mean total 6 months work in same problem )
pls help me other wise iam going on court you give me company address

I'm from punjab bathinda - our fridge (Electrolux-kelvinator 2005) was not working - cooling not functioning properly, complaint filed with customer service, - biometer/timer (As told by the service centre) was replaced & we paid rs.2000 - fridge is still not working properly from the date of repair, almost 6 months have passed-we're calling everyday-we get very few responses, our calls are cut, asked to call back & so on - once in a while some one comes & checks & leaves-your service people are absolutely incompetent & rude-our fridge is still not working properly-its 6 months - shame on a company like electrolux. Will never recommend nor will i purchase any of your products again! The address/mobile number of the service centre can be given if demanded looking for any one who can help in this matter can call me [protected]/ mail [protected]@yahoo.com.

Thanks n' regards

Make — electrolux kelvinator
Serial —[protected]E white)
Dt of purchase-7/6/2004
Dealer name and address
M/s prem palace
S. C. O 28, phase 2 s. A. S nagar (Mohali) punjab
[protected],[protected]
St no — 60192415
Cst no[protected] dated 19-7-78
Amount paid to dealer in cash 14990/- only

Kindly refer to the attached case history
I am still waiting for the apropriate action.

Manu dev wrote:

Dear Sumeet,
What is the delay???
Manudev

On Mon, 05 May 2008 amit kumar wrote :

Dear sir,

Apropos to the communuication listed below i am still waiting for
required action.
You are hereby once again requested to kindly expedite the process,
as the summer is on full swing.

With Regards

Amit Kumar
NTPC Ltd.
[protected]

Manu Dev wrote:
Dear Sumeet,
Please get it replaced on priority.

Regards,
Manudev
A Manager-Customer Support
Electrolux
[protected]
----- Original Message ----- From: Insta Service
To: ghaziabad Services
Cc: Manu Dev ; Ram Kripal ; Ram Pravesh Sharma ; nageswara ; Manpreet
Oberai
Sent: Tuesday, April 29, 2008 4:19 PM
Subject: Fw: RE: Fire in Refrigerator



Dear Mr. Ranjeet
Pls raise promt action to resolve the complaint, its been more than
20 days the complaint is pending.
Pls send the feedback

Rgds
Pawan
----- Original Message ----- From: amit kumar
To: [protected]@tekcaremail.com
Cc: Manpreet Oberai ; Ram Pravesh Sharma ; Insta Service ;
[protected]@tekcaremail.com ; Ghaziabad
Sent: Tuesday, April 29, 2008 2:08 PM
Subject: Fwd: RE: Fire in Refrigerator



Dear Mr. Bharti,

As per the communication received i am waiting for the replacement of
the refrigerator.
But there is no correspondence since 15th April 08 regarding the
status of the proceedings.
I have called up on mobile phone several times but there was also no
response.

I am hereby sending you the detailed copy of the warranty card as
desired by you.(Pls find the attachment here)
I am waiting for your needful action plz.

Please expedite the process as the summer is on peak.
Expecting a prompt response from your side.

with regards

Amit Kumar
Asstt. Engineer
NTPC LTD.
Jhanor, BHARUCH
GUJ.
[protected]

Manu Dev wrote:
From: "Manu Dev"
To: "Agra",
"amit kumar"
CC: "Manpreet Oberai",
"Ram Pravesh Sharma",
"Insta Service", ,
Ghaziabad
Subject: RE: Fire in Refrigerator
Date: Tue, 15 Apr 2008 13:58:02 +0530

Dear Bharti/Amit,
Please replace the Ref immediately.Delay can create a bad reputation
for electrolux in the market.
Regards,
Manudev
-----Original Message-----
From: Agra [mailto:[protected]@tekcaremail.com]
Sent: Tuesday, April 15, 2008 2:02 PM
To: amit kumar
Cc: Manpreet Oberai; Manu Dev; Ram Pravesh Sharma; Insta Service;
[protected]@tekcaremail.com; Ghaziabad
Subject: Re: Fire in Refrigerator


Dear Amit Ji,

As discussed with you, regarding invoice copy which was not
available at you Etah residence at the time of tech visit,
Sir, without invoice its not posible. So plz arreng and provide us
Invoice copy.

Regards

R.s.Bharti
Agra

----- Original Message -----
From: Agra
To: amit kumar
Sent: Friday, April 04, 2008 10:01 PM
Subject: Re: Fire in Refrigerator


Thx
----- Original Message -----
From: amit kumar
To: [protected]@tekcaremail.com
Sent: Friday, April 04, 2008 9:06 PM
Subject: Fire in Refrigerator


Dear Mr. Bharti,

Appropos to the discussion held with u on phone.
i m hereby sending you the detailed pictures of the damaged Fridge.
kindly do the needful
waiting for a satisfactory n prompt response from your end.

with regards

Amit Kumar
Asstt. Engineer
NTPC LTD.
Jhanor, BHARUCH
GUJ.
[protected]

DEAR ALL,

PLS. FIND THE BELOW MAIL WHICH AS BEEN SEND TO CUSTMER SERVICE .
Dear Sir,

This is in ref with my purchase bill no 1089 at NEXT RETAIL SHOP (ELECTRONIC PLAZA, KALKAJI, NEW DELHI)date 20/1/07.

First complaint dated on 27/1/07 the -No Cooling-Reason there is lekage in the system.

Second complaint lodged on 2/7/07 -No Cooling - Reason Due to same gas lekage .(Within 6 Months Duration Of First Complaint)

Third Complaint lodged on 26/4/08 - No cooling _rason lekage in Evaop.(Within 6 Months Duration Of First Complaint)

This is to Inform you that ith in the period of 1year 3 months time the system is not performed satisfactiory and it happens in the duration of each 6 months time from the date of complaint attended.

And your Dealer M.S Engg In faridabad had given in wrriten that if incase the gas lekage happens once again the service will be done in free of cost and the same thing as been informed to your regional service head and to your service incharge and there is no any reponsible answer received from there side and my refrigerator is not working for more three days and there is no any action had taken from your end and the service activity perfomed on the time of warranty peroiod is not staisfactory the same as been mention on your service report no: [protected] dated 2/7/07.So kindly take immd action on the above issue.

Thanking you

Regards

Senthil
L-135, Kapil Vihar,
Sec-21c, Faridabd,
[protected].

BASED ON THIS MAIL AND THE SERVICE DEALER CAME TO MY HOUSE AND CHECK THE SAME AND TOLD US THERE IS A LEKAGE IN EVAOPRATOR.AND THEY TOLD US THAT WE HAVE TO REPLACE THE SAME AND THE CHARGES FOR THE SAME WILL BE RS 1000/- AND WE ALSO AGEREED TO PAY THE SAME. BEFORE LIFITING THE REFRIGERATOR FROM MY HOUSE WE MARKED A MARK (XXX) IN FRONT OF THR EVAOPRATOR.

THEY TAKEN THE FRIDGE ON 29/4/08 AND THEY RETURN BACKTHE SAME ON 1/5/08. ON THAT TIME IT AS BEEN FOUND THE MARK WHICH EVER MARKED REMINED OVER THERE ITSELF. ABOVE THIS THE SERVICE DEALER CLAIMS THAT HE HAD CHANGED THE EVAOP. AND WE HAVE TO PAY THE FULL MONEY ABOVE THIS THE DEALER IS THERATINING THAT HE WILL CHARGE FIR ON US.

AS IAM REF AND AIRCONDITIONING ENGG MY SELF HAVING A EXP OF 12+ YEARS .I AM SORRY TO TELL ELECTROLUX THAT THE SERVICING TAKING PALCE FOR A SUCH A ITEMS ARE NOT HEALTHY FOR THE COMPANY.

SO KINDLY TAKE CARE THE SAME AND TAKE ACTION ON THE DEALER M.S ENGG, MR. BHATIA.

REG

Dear Customer Care Manager,

Our Kelvinator Electrolux 235 Preminum refridgerator, Sr. No. 34716517, purchased on 20 March 2004 from Rawat Brothers, 1583, Sadashiv Peth, Pune 411030:

Problem: No cooling.

Complaint Nos.and detals of action thereon:
(1) 900IG08B29114: Change of Compressor, change of gas and one stabilizer fixed at our cost.

Result: Working did not improve

(2) 900IG08D16000 dated 26 April 2008: No response.

Several informal complaints lodged with Shri. Tanksale: Cell No. [protected], Shri. Vinay Singh Cell No. [protected] and others. Response -- nil.

At present the freezer is working but the lower compartment is not.

Please help urgently or we may have to take some legal measures.

With regards,

Yours sincerely,
L. N. Bapat

On July 2006 I had purchased on Electrolux Freeze . On may 2007 I lodged complaint regarding door of my freeze. Service Center Engineer came verified and collected all the relevant documents and assured my withing 30 days door of my freeze will be replaced. To day is 29th April 2008. Nothing happend. I am pesting the e-mail which was sent to me by service centre head it will speak everything..
From: [protected]@hyundaimail.com
> To: [protected]@hotmail.com
> CC: [protected]@videoconservice.com
> Subject: Fw: DOOR OF MY FREEZE
> Date: Fri, 28 Sep 2007 18:14:54 +0530
>
> Dear Sir,
> Sorry for the inconvenience & delay. Door of your refrigerator is in transit
> from factory and will be changed in 7 days time.
> Regards,
> Sumeet Kejriwal
> ----- Original Message -----
> From: "Insta Service" <insta.[protected]@eklmail.com>
> To: "sumeet Kejriwal" <[protected]@hyundaimail.com>
> Cc: "salil kartha" <[protected]@videoconservice.com>; "sandhya"
> <[protected]@rediffmail.com>
> Sent: Friday, September 28, 2007 5:04 PM
> Subject: Fw: DOOR OF MY FREEZE
>
>
> > Dear Mr Sumeet,
> > Pls arrange to resolve this complaint Asap.
> > Regards
> > Shruti
> > ----- Original Message -----
> > From: <[protected]@HOTMAIL.COM>
> > To: <insta.[protected]@eklmail.com>
> > Sent: Friday, September 28, 2007 2:53 PM
> > Subject: DOOR OF MY FREEZE
> >
> >
> > > A new Customer Services document has been sent to you from the Lotus
> > Notes
> > > Database 'Customer Services'.
> > > You should reply to the customer and not to Customer Services. The
> > customer
> > > is SOUMYENDUBIKASH MAZUMDER
> > > with email addresse ( reply to this addresse) [protected]@HOTMAIL.COM
> > >
> > >
> > > Country: India
> > > Topic: Customer Service
> > > First name: SOUMYENDUBIKASH
> > > Last name: MAZUMDER
> > > email: [protected]@HOTMAIL.COM
> > > Message Title: DOOR OF MY FREEZE
> > >
> > > I WOULD LIKE TO INFORM YOU THAT I PURCHASED ON ELECTROLUX FREEZE IN THE
> > > MONTH OF JUNE 2006. THERE WAS A PROBLEM IN DOOR OF MY FREEZE. I LODGE
> > > COMPLAINT IN YOUR TELEPHONE NO. [protected] COMPLAINT NO.70633574,
> 7075978,
> > > 70714357, 70725601, 7086885 . INRESPONSE OF MY FIRST COMPLAINT ENGINEER
> > > FROM YOUR END CAME AND INSPECTED AND COLLECTED ALL RELEVANT DOCUMENTS
> AND
> > > TOLD ME THAT MY DOOR WILL BE REPLACED. EACH AND EVERY TIME WHEN I
> ENQUIRED
> > > I WAS TOLD THAT DOOR OF MY FREEZE WILL BE REPLACED SINCE JUNE YOUR
> PEOPLE
> > > TELLING THIS. WILL YOU GUIDE ME WHAT TO DO?? MY CONTACT NO. [protected]
> > > ADDRESS : KAMAL VIHAR SOCIETY, SECTOR 7, PLOT 5, FLAT 551, DWARKA, NEW
> > > DELHI 75
> > >
> > > WITH THANKS
> > > SOUMYENDUBIKASH MAZUMDER
> > > ========================================================================
> > >
> > > This message (including any attachments) contains information that may
> be
> > > confidential and/or privileged. It is intended only for the person(s) to
> > > whom it is addressed.
> > >
> > > - If you are not the intended recipient, please notify the sender by
> > > replying to this message with "Received in error" as the subject and
> then
> > > delete it from your mailbox.
> > >
> > > - If you are not the intended recipient, you are not authorized to read,
> > > print, retain, copy or disseminate this message or any part of it, and
> any
> > > unauthorized use may be unlawful.
> > >
> > > The sender is not responsible for the accuracy or completeness of this
> > > message when it has been transmitted over a public network, as Internet
> > > communication is not secure.

Dear Sirs,

This is to bring to your immediate notice that I had purchased a 1.5 ton Electrolux window air-conditioner in April 2007 from M/s. Mahaveer Electronics, DLF Phase – 1, Gurgaon – 122002. Ever since I purchased it, I have faced numerous problems with the product. The AC has extremely poor cooling effects and occasionally, the cooling unit completely fails operation. When the engineer arrives to check the same, they are unable to locate the problem and no resolution is provided. Please find herewith mentioned the history of the case-

1. Within 7 - 10 days of its purchase, it stopped cooling. Upon raising a service request with the authorized service centre, your company’s engineers came and cleaned the vents to enhance cooling.
2. Three months later, the AC stopped cooling once again and a 2nd service request had to be raised. This time, your engineers had to open the entire unit, fix a faulty part and refill gas too.
3. One month after the 2nd repair, the AC stopped cooling a third time and a 3rd service request was raised. This time, the engineer was unable to trace any fault in the AC and no solution was found.
4. Post the winter season of 2007, I recently attempted to switch on the air-conditioner however, in the middle of the night, the cooling completely failed and the air-conditioner became completely ineffective.
5. Recently, a week ago, I called for customer service where an engineer visited my residence and serviced the unit. However, on Tuesday, 15th April 2008, the unit stopped cooling once again.

As a customer, I am completely disappointed with the quality of the product & customer service provided to me by your company. I had never expected that a globally recognized brand as Electrolux would provide such poor quality & run-of-the-mill products and customer service to its customers. I have completely lost faith in the credibility of your organization and would never recommend any Electrolux product to any of friends or family.

Looking at the situation, I would expect your organization to either replace my air-conditioner with a brand new, good working quality air-conditioner or provide me a full refund of the amount I spent while purchasing it. I am anticipating an expedited action from your end.

Dear Consuser Forum,
Currently I reside in Pune. I bought a washing machine, an Electrolux product. The product was faulty. The company representative Mr Khirsagar inspected the product and commented that it needs to replaced. I have not got the replacement yet. The communication was happening for last 6 months approximately. I am being harrased continuously.

I need your help to sort this out.

Regards,
Partha

I have purchased a Electrolux Microwave oven on 16th March 2008. Model No-20EC80. Ever Since it is purchased it is giving me trouble. Within 3 minutes of operation it completely goes off (looks to be thermal cut-off) & comes back 5 minute thereafter with complete reset. I have registered a complaint with them vide complaint no-8042431 on 5th April 2008. The Engineer had visited me & said there is problem with some of the component & needs replacement it but it is out of stock with them at present.
I think when I have got a defective piece, Company should replace me with a new unit. Pl. help me.

Regards
Krishna Singh
[protected]

I used to be a proud owner of a 6.5 kgs maxclean washing machine which i purchased way back in 2001.
Since it started giving me problems, i decided to go for an aqua fabriguard 6.2 kgs model in exchange of the old one.The aqua model was purchased by me on the 16 th of March from New Khosla Electronics, kolkata -47.The same was installed by your kolkata service engineer Mr.Indrajit on the 25 th.The spin tub of the new Aqua machine did not work and hence he suggested a machine replacement for which i agreed.I had to make repeated calls to your kolkata office and talked to many people whose names i have mentioned below;

Mr.P.Dey - M/S Varsha Refreigeration systems

Mr.Mukul Roy Choudhury-M/S Varsha Refreigeration systems

Mr.Vijayan -Electrolux india

IT was after a lot of heated arguments from the dealers as well as the companys side that i was offered an older model TURBO machine of the same capacity .I agreed to receive the old model in place of the new one.
A turbo 6.2.kgs was delivered to me on friday the 28th.The service engineer who came to install it today declared the machine defective.Mr.Sriram Saha declared that the machine had a broken drain channel.He suggested another replacement.

I have lost faith in the company, its employees and its products.It looks like the company is bent on cheating people of their hard earned money.My sincere request to you is to refund the money (rs.5000/-) i.e.the cost of the machine and also Rs.1000 which i have incurred due to the phone calls made to your different employees at different branches..This incident has caused severe mental stress and trauma for which i have suffered a lot.
For your info, i have registered a complaint with core centre, which is official site for complaints and grievances ofthe Ministry of Consumer Affairs .
I would expect a reply and a speedy action from you within the next 24 hours failing which i will be forced to take the matter further.

Mrs.Rekha Dhar
p-251, R.K.Pally
Sonarpur
kolkata -150
res:[protected]
mobile:[protected]

Our refrigerator from Electrolux model OXYMINT purchased from Better Deals, Janakpuri, New Delhi got out of order and needed replacement for compressor etc. I contacted the dealer who agreed to send Electrolux mechanic at the earliest. He had even given the telephone number of the company. Till now we are keeping our fingers crossed and wasting our precious time as we had to remain at home even during working days for the mechanic to arrive at our place.
Can anyone imagine the kind of service the reputed company like Electrolux provides... It is not upto its reputation..

Respected Sir / Madam,

I am Dr. K. R. Boob writing this complaint after a month of harrasment by the Elctrolux Cusotmer service team. I had purchsed electrolux refrigerator in 2004 (Model Number Elex ER47 Silver 197 & Chasis number 200416) from Vijay Sales, Borivali (West), Mumbai outlet.

the Refrigerator door slipped down on the 1st February and I had lodged a complaint to the Electrolux cusotmer service center and my COMPLAINT NUMBER - 0802MB200758. A technician had come to check the fault after seven days and he charged me rs. 280 (Receipt number [protected]). I was informed by the technician that the "Lower Bottom Patti" of the fridge has broken and that is the reason cited for the door slip. He had given me a time frame of seven days and that the part would be replaced within that period.

Now when the technician did not come after seven days, I called the electrolux customer service center in Mumbai and requested for an explanation. They said they had transporatation problems and the part will be replaced in three working days. I was in touch with Mr. Asif Sheikh of Electrolux. on the fourth day I got a call from Electrolux stating that the part is not available anymore and I will have to replace the entire door at a cost of Rs. 2500.

Now it is clearly evident that Electrolux is trying to extract money from me by saying that the spare part is not available. While selling the product the company gives all sorts of assurances but now they cannot even provide a simple spare part which otherwise is costing about Rs. 500 in the market. I am a Senior citizen aged 65 and I cannot afford to pay rs. 2500.

I am requesting the kind and timely intervention from the consumer complaint forum and please help me in using my Refrigerator again which has been kept shut for the last 22 days. Please help me on this issue as these companies do not want to serve there cusotmers after the product is sold and charge very high customer service charges and do all kinds of money extraction methods possible and cause senior citizens like myself mental and monetary harrasment.

I look forward to receive urgent attention and help.

Thank you.

Grieved Customer
Dr. K. R. Boob
Bhayandar, Mumbai

sir
We had bought the above said machine [aurum 16 serial no:44600029] from best buy kochi on the 8th of may 2005.Within a span of one year the following problems cropt up.
1]Power failure when the new machine was installed.After repairing when the same problem arose we were told that it was due to wear&tear.how can a new machine
have that?
2]Water was not getting heated
3]Door opened in the middle of the cycle
4]Soap was found sticking on the clothes
5]drum did not turn
6]water was leaking from the bottom

After the warranty period the belt again broke & lately water again started leaking.The machine was taken to the service centre & they said they will replace the machine .Since the above model is not available they said they will give a top loading one [alpha care]on payment of Rs 1547.We payed the amount & the machine was delivered _yet another dfective one'-the serial number on the machine does not match with the one on the box.
Sir we have got fed up.The people concerned are not the least bothered .they take weeks to answer complaints & that too after repeated calls from our side.This replacement itself took one month.The replacement was brought two days back installed only today .now that too is defective & they dont know when they can give another one.
Sir please look into the matter at the earliest as the clothes are piling & i am not keeping well.We would appreciate if they would refund the amount so that we could buy another brand as we are fed up of their service.
thanking you
yours sincerely
Anu sen

I had been using electrolux washing machine for the past 7yrs , it was working well until 2months back. Water has started leaking while the machine is functioning. I had complained to the electrolux service centre ,Home Tech , Vytilla, Kochi , who I believe are service contractors. They had sent one of their technicians who did'nt seem to have much knowledge of the product. He said that he could not detect any leakage, we paid him the service charge of Rs200 though. I also wrote on the form which the technician produced after attending the complaint that no concern was detected by the technician. The technician had absolutely no knowledge of the product as he kept turning the program buttons while the machine was in operation , which should never be done as it is clearly mentioned in the manual.
Within a few minutes after this technician left we noticed the problem of leakage and complained once again. Another technician came and said the tube inside the machine has cracked and developed a hole , so after a few days the same was changed. But that too is a defective tube . Though the cost of the tube is only Rs250 he charged Rs450 including the service charge of Rs200. But for the same complaint the service contractor has charged twice within 10 days. The technician who came the first time committed that they would not charge a second time for the same problem. To make matters worse so far nobody has turned up from Home Tech . It is almost 2 months now. I am a working woman who is dependant on such gadgets for the daily chores. I have made so many calls but no action from the Electrolux service so far.
With such after sales service I doubt if I'll ever buy a Electrolux product again.

Hope some action would be taken to rectify the concern and also refund the Rs200 that was charged a second time.

I had purchased one 275ltr luxury Electrolux refrigerator from m/s Meenakshi Electronics vide bill no.482 dt.20/6/04.In July 07it started giving problemas much as the fridge will stop coolig after every 30 minutes or so and remain hibernated for hours.A complaint was lodged vide sl.no.70730339 and the local service centre m/s VOLCARE ENTERPRISES,Vikaspuri changed the DEFROST TIMER on31/7/07 after charging RS.1480/-. The same problem cropped again vide sl.no.70916179dt20/9/07 and the same was set right.The same problem surfaced again accordingly acompaint vide s.n.71214109dt.29/12/07 was lodged.The engineer from the same service centre visited and asked to pay for the parts and the cost of repairing.In this regard I contacted Mr.SANJAY jETLI who is i/c of the service centre in Delhi ,told that it will be good for me to pay the charges as asked for.Mr.ANIL SHEKHAWAT who holds senior position didnot attend my call. I tried to contact the company through their website but couldnot suceed.

Dear Sir,

Complaint No : 1938

On April 4, 2005, I bought an Electrolux from Fridge House, Thrissur. The code no: EM17EG8LW and Serial No.:[protected]. After a few months, the display stopped functioning. So I contacted the local Electrolux service centre in Ernakulam on January 30, 2006. They discovered that the control display board was not available. After my frequent calls, on March 9, 2006, they came and fixed a display which was unclear. They assured me that they would fix the correct one when the stocks came. They said it was a PCB complaint.
I continued using the oven even though the problem remained. Then oven stopped working, immediately after I switched it on.
By the time my guarantee period was over. When I contacted the service centre, they demanded Rs 200 as service charges. They came and took the microwave on August 21, 2007. So far, I have not received the oven back. I have made more than 100 calls and they say they will come in one or two days.

HERE BELOW PLS READ THE STORY OF A VERY UNSATISFIED ELECTROLUX CUSTOMER !!! NOBODY IS REPLYING!!!

Dear Winnie,

They ONLY acknowlegde the receipt of my email.

But until today nobody gave any response to it or came up with a solution.

Relaly I cannot understand. My washing machine is only about 4 years old. Do
I have to dispose of it now and buy a new one?
Surely there must be the spare part for it to get it back to working again?

I am ready to pay for the charges if only some one sent me the correct part
(The programm clock timer)

Thanks so much for helping me.

Rgds

Ms Fernando

----- Original Message -----
From: "Winnie Wong" <winnie.[protected]@electrolux.com>
To: "Teckla Fernando" <[protected]@sltnet.lk>
Sent: Wednesday, November 21, 2007 2:22 PM
Subject: Re: DEAR ELECTROLUX PEOPLE, I NEED YOUR HELP PLEASE!!!


> Dear Ms. Fernando,
>
> Did anyone in Indiahad been responsing to you?
>
> I'm afraid that I can re-forward your enquiry to them and ask them to
> reply
> to you.
>
> Thanks
>
> B. Rgds
> Winnie
>
>
>
>
>
>
> To
> winnie.[protected]@electrolux.com
> Teckla Fernando cc
> <[protected]@s
> ltnet.lk> Subject
> Re: DEAR ELECTROLUX PEOPLE, I NEED
> 21/11/2007 10:50 YOUR HELP PLEASE!!!
>
>
>
>
>
>
>
>
>
>
> Dear Mr/Ms Winnie Wong,
>
> Almost a month agoo I have send you the email here below.
>
> You passed it on to the CustCare Centre in India.
>
> I haven't heard anything ack from them. Not even one reaction nor reply!!!
>
> I like to clean my dirty laundry but my Washing machine is not working.
>
> Tell me, why is it that Electrolux does not give the same service towards
> their Customers then other major Household Appliance Manufacturers????
>
> I am willing to pay for the charges. I only need a new programm
> clock/timer
> for my machine type.
>
> Why don t you people help me???
>
> Rgds,
>
> Ms. Fernando
> Sri Lanka
>
> ----- Original Message -----
> From: Teckla Fernando
> To: winnie.[protected]@electrolux.com
> Sent: Thursday, October 25, 2007 9:21 PM
> Subject: DEAR ELECTROLUX PEOPLE, I NEED YOUR HELP PLEASE!!!
>
> Dear Sir/Madam,
>
> My Electrolux Washing Machine, type: EW 541 F needs a new spare part.
> After 4 years of excellent working it stopped recently.
> It needs a new Programm Clock/Timer. (The round knob that you need to turn
> to get the programms starting). All other components of the Machine are
> still ok. But without the Clock (Actually its the Brains of the Machine
> you could say!) I can't work with it no longer.
>
> I've checked here with the local dealer, ABANS Ltd. in Colombo (Sri
> Lanka). But they give me no hope in getting me a new Programm-Clock-Timer.
> Just forget it so they say!
>
> Can you please help me any further? Of course I am willing to pay for a
> new Programm Clock Timer.
>
> Please dont let me down because I do not like to trow away my nice Washing
> Machine as yet!
>
> K/Rgds
>
> Mrs TML Fernando
> Colombo
> Sri Lanka
>
> Email: [protected]@sltnet.lk
>
> (PS If you need anymore information just let me know, thanks again)
>
>

We had purchased the washing machine EWT603 ON 12TH NOV from super electronics located in vikaspuri,delhi .As told a person had come for the Demo of the machine.But to our surprise that person only turned up and went away in 1minute.He did not even care to show the complete demo and just ran way. We ran behind the person but he did not respond at all.Is this the respect which a company employeeshoes toards a customer.

i am really sorry to say this is completely unacceptable.

pls revert on [protected]...............

I purchased an Electrolux Fabriguard classic plus washing machine model no. EWS70 from M/s Banwait Electronics, RCF, Kapurthala on 1/11/2007 vide receipt no 692. The problem is that as per ur advertisment of Electrolux Festive Celebrations the shopkeeper is not giving the priscribed gift offered in the advertisment.

In this regard a also talked with ur contact person at Jalandhar Mr. Manjit Sayal, but he said that the gifts are not received from the company. Kindly look into the matter as it is spoiling the image of the Company.

Deepak Saxena
118-A, RCF Township
Kapurthala - 144602.

Ph.[protected]
Mb. [protected]

Never ever buy Electrolux product, i bought refrigertor from Vasanth n Co, chennai and now it is totally non operational.. on contacting customer service, they are kep on delaying.. i still remember how the sales rep was luring me to buy this.. i really repent now..