[Resolved]  Electrolux Kelvinator — Repair/Replacement of Refrigerator

cooling not proper.

Sir,
Please inform me the ELECTROLOUX refrigerator service center in kolkata, India. Our refrigerator is not properly working.
Thanking you.
Tapas Chatterjee
(0)[protected]

I am frustrated and fed up pursuing the matter of the service company attending to my Eloctrolux fridge for the last month and a half. The freezer coil was replaced and together with gas i was charged Rs.2600/- by their authorised firm National Refrigeration, Kalyan, but the freezer does not freeze. Icecream kept in the freezer compartment leaks out and if kept in plastic box goes liquid. Ice forms and then melts and forms again. Ice collected in the ice tray becomes one block when melting happens and cannot be used. The phone numbers of the service company "do not exist' or are 'out of service'. My son purchased the machine from Vijay Sales Thane. After struggling for more than half hour on the internet he was somehow able to get the call center number for complaints where i have made half dozen complaints to no avail. They say they are passing on the complaints. The service company National Refrigeration, Kalyan sent a technician who demanded Rs.950 - half charge Rs.600 for gas and Rs.350 for visit which I said i am not going to pay because it was within the warranty period. He settled for Rs.200/- so in all i have paid Rs.2800/- to the service company. But the freezer has the same problem. The service company has people who either promise to send the technician and send no one making a prisoner out of me in my house going on waiting for days. One person came (suddenly on a Sunday) and made some adjustment behind the machine. The machine is in the same condition. They have stopped answering my phone calls.

Rupa Belai
A-1, 706, Rutu Estate
Ghodbunder Road, Thane West
Pin: 400607.

Phone:[protected].

Electrolux Kelvinator — mechanic not responding

sir,
my electrolux kelvinator was not working. your mechanics visited and reolaced its timer. now we observed that water is coming from freeze. it is cfc free and frost free. i gave so many complaint he promising but not coming.

Electrolux 845f Washing Machine — Non availability of Door lock

The machine I am using is a perfect machine except its door lock used to become non functional almost once every year. Without this door lock this front loading machine can not be operated. This year, we have lodged complaint with Electrolux Kolkata office 2 months before but they are unable to supply the door lock. finally they are saying to discard the machine. Reason being the model is obsolete and Electrolux's acquirer Videocon has discontinued this model.
For such a small parts, I have to discard teh machine and the compant is unable to provide any feasibile solution .. it is unthinkable. Please suggest where I can get a remeady / soluton to this.

Electrolux Kelvinator — Services of refrigerator

my refrigerator no make cool to any item & there was a problem in his door so i want a mechanic to repair it

i want to given a rank 5 out of 10

Electrolux Kelvinator Refridgerator 170 Liters — Slow Cooling

Dear Sir,
The cooling of my 170 liters refrigerator of make Electrolux Kelvinator is not proper. It is therefore requested that a mechanic may please be sent to my below mentioned address to rectify the said defect.



Thanking you,



(S.K. Verma)
Add. : 806, 2nd Floor, Sunlight Colony- II, Ashram, New Delhi- 110014.
Ph. : [protected].

Kelvinator FF Refrigerator 195 L — Srevice compaint not Resolved

###Service Complaint not done ###


I registered a complaint of No cooling about My Refrigerator (Kelvinator Model KRVi-195FF )
Complaint no GHA[protected] on 30th Aug 09
A service person from the High Tech Services sec 64 Noida visited on 31st Aug 09 to inspect the refrigerator but could figure out the fault .Next day one of the engineer visited and diagnosed the problem and told that some parts has to be replaced in order to rectify the fault and provided the estimates of the repairs well .Also given the time lime of one day to carry out the repair .
I agreed and requested him to do the needful
Since then we are chasing the service person to resolve our complaint ,the reason being given that the parts are not available .
To my wonder I am not able to understand these are the normal spares of an ordinary refrigerator why such a long time of one week is passed and still the parts are not acquired and my complaint is not being resolved .I had spoken to customer care twice during this time and every time the guy assured me of escalating this to the sr person for speedy resolution .
But nothing happened since last one week

electrolux refrigerator 230 litre — cooling system stopped

I purchased the refrigerator on 15.08.04 .but now it stopped its cooling system and I want to replace it under warrantee period

Electrolux — NOT RESPOND

Dear sir

Last year i have purchased a refregerator of electrolux. due to some problem its not colling so i am contacting with the service station name manju bu they are not giving any responce

so please help me

regards

sanjay shukla
+91+[protected]

Electrolux fridge in india is not successful, we also face similar problem in ozone 235 DVD FROST FREE FRIDGE bought in 20/07/2005.compressur of the fridge is faulty/not working.

i bought the Kelvinator 185L Fridge from delhi kantt. army canteen date 9 th Oct 2002 i had complain for the the Noice and wibration of fridge. The person came and said your usage is less so that it is happened. but now there is no cooling in the fridge and i said to service provider he said Gas is over and now you have to fill up gas and the comprersser

Plz Take Some steps
and solve my problem

thanks

plz send me south delhi care center no. and location



if nay center in badarpur or near jaitpur

plz urgentlly mail me on my email id



thanks

480 ltr Refrigerator — Poor Cooling

I have purchased Electrolux Refrigerator in 2008 and it is not cooling properly and I am not satisfied with the refrigerator.

Mobile No.: [protected]/506

Electrolux Refrigerator Er37 — Excellent Service from electrolux

Unfortunatly I bought a refrigerator from Electrolux ER 37 on 23-09-06 from Kohli Digital Home[protected] & this monday 28-09-09 i lodged a complaint at Kohli Digital Home & he told me it will be repaired on 1-10-09 & somebody from the company has visited my home but just for the sake of visit.Next day i again called up but they told me to speak with servce center with Mr. Raj Kumar @ [protected] & he send one boy at my home in the evening & he tool almost 3 hrs & charged 700 from me & have given me receipt of Standard Services After that we are just following that boy & Mr. Raj Kumar who is claiming that he is service head of Electrolux but have not get my refrigerator repaired till now.
Today again i called up Mr Kohli & i got a very good reply YOU PAID ME & I HAVE GIVEN YOU REFRIGERATOR NOW YOU SPEAK TO SERVICE CENTER I AM NOTHING TO DO WITH IT.
It is really mindblowing & fantastic servive from Electrolux & i hope electrolux have told their dealers to give this type of reply to their customers.
Now i have only one option left with me either change the refrigerator or get it repaired from outside but the whole story have given me a lesson think 10000times before buying anything from Electrolux.

Respected sir,
I GURDEEP SINGH is totaly disapointed from ur product & even feddup from it.i have complaint about many times for the replacement o[censored]r product (kelvinator refigirator) model no-fd340lw[protected];but there is no response.We have contact ur incharge MR.DUBAY;MR.RAJAN DRIVADI & even ur AJENT MR.WAHID who had sent MR.WALI to check out the problem.who agered to replace it but there is no responce.so plz i request u to replace it.I will be very thankfull to u & ur company.
SR.GURDEEP SINGH
HOUSE NO.204
LAJPAT NAGAR
BARABANKI
LUCKNOW
MB.NO.[protected]

please repair our refgirator my mobil no- [protected]

sir my kelvinator refrigerator is not working. so can i get the service center adress of kelvinator refrigerator.

my adress is - gaura malik, h.n.- 17, ashoka colony, karnal, haryana.
my phone no. is- [protected]

To The Manager,
Kelvinator authorized Dealer/Agent, Dated: 15/10/2009
Kolkata.

Cc to: The Vice President (Marketing)
M/s. ELECTROLUX KELVINATOR LTD
Global Business Park, 3rd Floor,
Mehrauli - Gurgaon Road,
Gurgaon - 122 002 (Haryana)
Fax :[protected]/98
M O S T U R G E N T

Dear Sir, Attn: Mr. B.Dey.

Sub: Out of order of a Kevlinator Refrigerator purchased in the month of May, 2009
from Sales Emporium, Behala, Kolkata-34.
Reg: My complaint Nos.KLF9817004, KLF9A05026 & KLF9A12030
Ref: Replacement Request.

Ref the tel. talk with you this morning regarding the subject. I, extremely regret to inform you that I had purchased a Kelvinator Fridge in the month of May, 2009 from M/s. Sales Emporium, Behala, Kolkata-34.

Immediately after a month of purchase, the said fridge compressor were went off and I complained to your nominated customer care, who advised us that our engineer will visit within 24 hours . But after a complained, no one were visited at my door and again I had booked another complaint and accordingly some one engineer has attended to my door, who confirmed me that my fridge compressor is not working, for the reason, he wants to take the same at their workshop and accordingly I allow them to take and repair and get back the same urgently. After a week, they were returned me the fridge with working condition on 28/08/2009 and it was working smoothly during 30-35 days…
After repaired from your end (i.e. 30-35 days) again the fridge were got problem on cooling and while working the fridge compressor producing a sudden shivering sound loudly and suddenly the compressor went off, but the fridge power was stand by.

In this regards, I have again booked a new compliant No.KLF9A05026 ON 5/10/09, but no one were attended towards my complaint . Due to non-response of my complaint I had a booked another compliant No.KLF9A12030 on 12/10/2009, but till today no one were attended against my compliant.

Due to repeated complaint of the said fridge, I would request you to KINDLY REPLACE my Refrigerator at the earliest to avoid further complication and problems with your valued customer. Regarding these aforesaid irregularities and irresponsibility I need not to chase or shout at your authorized dealer(Sales Emporium) in front of the other customer while purchase of their different products, which may cause a prestige of companies products and as well as the authorized agent’s good will.

Kindly look into the matter and arrange to replace my fridge urgently to keep better relation between us, for ever...



Best Rgds. ..
P.Daniel, P-46, R.N.Pally, Behala, Kol-61, Tel: [protected]