[Resolved]  Electrolux Kelvinator — Repair/Replacement of Refrigerator

March 18, 2008
The Vice President (Marketing)
M/s. ELECTROLUX KELVINATOR LTD
Global Business Park, 3rd Floor,
Mehrauli - Gurgaon Road,
Gurgaon - 122 002 (Haryana)
Fax :[protected]/98
M O S T U R G E N T

Sub : Repair/Replacement of Refrigerator
Electrolux Make Model No.285 ERP Double Door

Dear Sir,

This is to draw your kind attention that I had purchased a Refrigerator of Electrolux make (Model No.285 ERP) on 8th April’06 from Great Eastern Appliances Pvt Ltd, 102, D.H. Road, Behala, Kolkata-700 034 and since then this machine has been giving trouble like, improper cooling, insulation problem, fan problem etc. and the servicing has been done by M/s. Millennium Service Centre (Authorized Service Centre of Electrolux Kelvinator), 17, Roy Bahadur Road, Kolkata-700 034.

Recently, the machine has been given to M/s. Millennium on 5th March’08 since the machine was not exhibiting proper cooling. Specially, the lower half was not at all functioning properly and as a result water was coming out from machine all the times. Since then, I have contacted so many times to your officials like Mr. Amlan Ghosh[protected], Mr. Mallick[protected] & Mr. Niraj[protected] and nobody has given satisfactory reply.

They have confessed that they cannot rectify the cooling arrangement from inside rather they proposed to install a condenser outside which is totally non-conventional and the said proposal was rejected by undersigned.

Meanwhile, I have been offered a proposal for replacement of ‘New Freeze’ by paying some extra money after deducting the depreciation amount (two years) from the purchase price of Rs.15, 000/- (April’06). I am not ready to pay the balance amount even as the machine is a defective one from the day. So, kindly intervene and give your valuable advice immediately to your Kolkata office. Moreover, I am in terrible situation as my daughter is appearing to ICSE Exam and I am passing on the Summer days without refrigerator.

Look forward to receiving your valuable reply at the earliest.

Regards,


S K Mukhopadhyay
(Mob.[protected]
E-mail : [protected]@rediffmail.com

c.c. : Mr. M. K. Das, Head-Mktg. (Kolkata)
ELECTROLUX KELVINATOR LTD
15, Remount Road, Kolkata-700 027 – Fax :[protected]