[Resolved] Elica Cooktop — Elica Cooktop exploded | |||
I purchased an Elica Cooktop CT Vetro 372 sp - 3 burner gas stove from Hypercity Malad in Mumbai on 30-Dec-2012. One of the technicians came to my house and helped with demonstration and installation of the stove as well on next day morning. The stove worked fine for 7 days and on 07-Jan-2013, to the horror of my family, the cooktop glass exploded with small and large pieces of glass flying in my kitchen. When we called up the Hypercity customer service, they did not assure of any proper resolution or timelines. I have been trying to get in touch with Elica and Hypercity customer care but to no avail. I am horrified about using this product ever in future. If you are using an Elica product, the health and life of your family is in jeopardy. BEWARE!!! Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved Sep 17, 2014 Surendrapillay's response Dear Customer, Your Complaint was registered at our customer care on 1.3.14 & immediately attended by our technician and was understood that the pressure cooker had bursted resulting in breakage of the cooktop, however being a customer centric company we have replaced your cooktop on 06.3.14. for which we have POD. For any further assistance , pl. call our customer care number[protected] /[protected] , or email us at [protected]@elica.in. You may also download "Elica Aasaan" App free from Google Play Store for Android Phones to avail instant services from Elica Customer Care. Thank You Elica Customer Care
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 2 Comments | |||
Comments
I also purchased an Elica Cooktop CT
Vetro 372 sp - 3 burner gas stove from Harsha Electronics Hubli(karnatka)
on 20-Jan-2013.
The stove worked fine for 1 year then on 22-Feb-2014, to the horrible incident
took place at my
family, the cooktop glass exploded with small and large
pieces of glass flying
in my kitchen with its several parts
has brocken down, When we called up the Elica Customer Support he was abusing that
"it wont happened like this, we need to investigate and we don’t have
service
center at Hubli", so it will be charged for this,
and I told how this product
happened this horrible incident what
guarantee it will safe in future use, he
did not assure of any proper resolution
or timelines then he coudnt able to
listen my problem start arguing then he
disconnected the call his Name he
mentioned as Mr.Raj his number I got
on website i.e:
[protected](Charges apply), even I
tried other number too no response from other end. I have been trying to get in touch with Elica. I am horrified about using this
product ever in future. If you are
using an Elica product, the health and
life
of your family is in jeopardy. BEWARE,
the same comments I got from several
other people on internet consumer complaints who used the
same product and experienced with
the same horrible events.!!!,
I request you to take any serious action against these fake product otherwise
it will keep play with other Family health. As i
am seeing there are several Complaints on same issues and on same product then
why these people are keep selling this products.
This product or whole Elica company should banned in India, as there service is
also same like their products Horrible.
You can see the images of Elica Cook top is no more ...
I demand to Refund my money or else i will Take serious Actions gathering all other consumers, I wont give Up after all it my own Money
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Vetro 372 sp - 3 burner gas stove from Harsha Electronics Hubli(karnatka)
on 20-Jan-2013.
The stove worked fine for 1 year then on 22-Feb-2014, to the horrible incident
took place at my
family, the cooktop glass exploded with small and large
pieces of glass flying
in my kitchen with its several parts
has brocken down, When we called up the Elica Customer Support he was abusing that
"it wont happened like this, we need to investigate and we don’t have
service
center at Hubli", so it will be charged for this,
and I told how this product
happened this horrible incident what
guarantee it will safe in future use, he
did not assure of any proper resolution
or timelines then he coudnt able to
listen my problem start arguing then he
disconnected the call his Name he
mentioned as Mr.Raj his number I got
on website i.e:
[protected](Charges apply), even I
tried other number too no response from other end. I have been trying to get in touch with Elica. I am horrified about using this
product ever in future. If you are
using an Elica product, the health and
life
of your family is in jeopardy. BEWARE,
the same comments I got from several
other people on internet consumer complaints who used the
same product and experienced with
the same horrible events.!!!,
I request you to take any serious action against these fake product otherwise
it will keep play with other Family health. As i
am seeing there are several Complaints on same issues and on same product then
why these people are keep selling this products.
This product or whole Elica company should banned in India, as there service is
also same like their products Horrible.
You can see the images of Elica Cook top is no more ...
I demand to Refund my money or else i will Take serious Actions gathering all other consumers, I wont give Up after all it my own Money
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The review posted by you was not able to locate due to system error & apologize for delay in reply.
We really regret for the inconvenience you have faced & might your complaint been taken care but still update us with your email address or contact number so we can insure you this type of service will not repeat again with any customer of Elica in future.
In case of further assistance please feel free to call us on our toll free number i.e.[protected] & ([protected]- chargeable number) 0930 Hrs – 1830 Hrs or write us at [protected]@elica.in.
You can also reach us through our web site i.e. www.elicaindia.com.
Have a nice day
Regards, Elica India.