[Resolved]  Elica / Gas Hob — Burner Problem

Address:

Thane, Maharashtra

Hello

I have purchased the Elica GAS hob. the details are below
Model: ES 4B 60 S
Chasis Sr [protected]
Purchase Date -29/12/2011
Delears - Vijay Sales Thane.


I have purchased Gas HOB on 29 Dec and the same is installed by
technication on 5 or 6 Jan.

In the the first use there are black spots (Burnt) comming on all four burners
Its look like some reaction with burners.There was no food,milk, tea on any kind of food on burner
while cooking.We have tried to wash it on liquid but the black spots
are not going.
Elica technication visited and he washed it with Scothch Brite.He
washed single burner for 5-8 minutes and given the solution that you
need to wash it after every cook......which is not possible and I
think this is not a solution.We are wiping the gas surface efter every
use but can't wash burners.

I 'm following up with continously customer care @ elica and there is no other contact details except[protected] or email: [protected]@elica.
Every time one CC name Mamta picking up phone.She don't know the escalation matrix nor providing the detils if asked.
Till date I have spoken the Mr. Marshal, Sudharshan.I asked her to provide top authority escalation Matrix details,she is not providing,saying that she don't know the contact numbers and mail ids of her superior.


Please help.

Thanks
Prashant