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Generalindia.com / ETA General [EGPL] Complaints & Reviews

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Last updated Apr 17, 2023
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Generalindia.com / ETA General [EGPL] reviews & complaints page 4

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I
Ishantdargan
from Gurgaon, Haryana
Jun 4, 2017
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I am complaining about window ac

Address: 121001

We have purchased window ac one week before. After installing it we are facing problem. As it is not working properly. It does not cool down our room temperature as we would not feel cool air flow after an hour of its running. So please send your executive to lookafter it. We are facing problem from this ac. Please do the needful as soon as possible.
Thank you...
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J
Jaykumar MN
from Sultanpur, Uttarakhand
May 23, 2017
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O general inverter ac cooling issues

Address: Hyderabad, Andhra Pradesh, 500068
Website: google.com

I have been facing lot of issues with my ac since 1 year despite raising numerous tickets and lodging complaints, last time service end visited and done gas filling in month of march17 but it worked for a month time started giving a problem.. I have raised compliant again on 18th may and till date no response.. All i am getting false commitment from customer care

Madhav
[protected]...
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S
Somasundaram Lakshmanan
from Chennai, Tamil Nadu
May 8, 2017
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Complaint for replacement on outdoor unit of O General split a/c

Address: 625005
Website: www.generalindia.com

We have purchased O general split a/c 4 years ago, initially we faced some problem due to improper filling of Gas during installation of a/c outlet, we solved the same with the help of Ogeneral Customer care, and again after 1 year we face the issue due to leakage of gas from the a/c outlet and we resolved the same with the help of service engineer.

At present, though we used a/c, we did not get cooling of air in the room,...
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kaushal bahadur
from Gurgaon, Haryana
Apr 22, 2017
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No visit for servicing of A/C (After repeated complaints)

Address: New Delhi, Delhi, 110070

This complaint is regarding our very sorry experience with General India. Have been wanting to get our A/C serviced for a while now and every time we call we are given an assurance of it being serviced but no one turns up. Post which we get a message saying - "Service completed". We have also tried informing the management about this issue and were again given a false assurance of the A/C being serviced at the soonest possible. Have been...
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M
manishsaini18
from Delhi, Delhi
Apr 22, 2017
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Split ac quarterly service and amc renewal

Address: New Delhi, Delhi, 110086
Website: Www.generalindia.com

My complaint is here as below:

27 march 17
Product Name: O-General-Split AC. Complaint No: DEL[protected]
Quarterly visit and amc renew-- no one came

19 April 17
PRODUCT NAME: O-General-Split AC. Complaint No: DEL[protected].
Quarterly visit and amc renew-- no one came

21 april 2017
PRODUCT NAME: O-General-Split AC. Complaint No: DEL[protected]
Quarterly...
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V
vijay.munesh
from Delhi, Delhi
Apr 17, 2017
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Manufacturing problem in Split Air conditioner

Address: New Delhi, Delhi
Website: generalindia.com

I had purchased Split Air conditioner on 27th Jun 2016 from M.K. Electronics & Refrigeration, shop No. 28, 26 15 Basrurkar Market, Moti Bagh-1 New Delhi-110021. Within one month of installation, this AC is getting started so may problems like noice, gas leackage etc. When we complaint to the company after two months company send the engineers for gas filling, after filling gas this AC was closed for 6 months, when we start this AC in March...
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S
sachin10dulkar
from Coimbatore, Tamil Nadu
Mar 19, 2017
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Complaint id coc11701250012 not attended properly

Address: Thiruvananthapuram, Kerala, 695304
Website: www.generalindia.com

I have lodged a service call in o general cutomer support no[protected] on[protected] about my air conditioner.
Their mechanic came on 26 th and removed the fan motor from ac and gone with it saying they want to replace the part and will be coming within 2 days
After that repeatedly I contacted them am they are saying us to wait and wait...
On 01.03.2017 I got message from service centre as
Your Service Call...
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Address: Thane, Maharashtra, 400601
Website: www.generalindia.com

Defective Slpit AIR Conditioner installed at my unoccupied residence and the installation agency misreported that the AC is working fine.After testing it myself a few weeks later for the first time, found out that the Indoor unit is faulty, the fan motor makes a grinding noise and the Agency has reported this to the company, but the company (ETA General) has refused to replace the unit....
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Address: Kolkata, West Bengal, 700068
Website: generalindia.com

How would a person feel if after spending a fortune in installing and maintaining a premium. Top-end Air-conditioning system of a reputed brand, the system does not cool and remains non-operational for 9 months?
Well I could tell you for I have had that experience.
With deep regret I wish to bring to the attention of all the extremely poor and totally unacceptable service levels and response being provided to the Fujitsu General...
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A
Amit141089
from Delhi, Delhi
Sep 27, 2016
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Split ac purchase one and half month before is not getting on.

Address: 110031

Split ac of ogeneral purchased one and half month before is not getting on. My contact number is [protected]
My address is 16/110, second floor, geeta colony, delhi 110031
The ac was on and it suddenly got off. The wings of the ac were open... The stabilizer is working properly... We have pressed the manual auto button but it still not getting on......
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A
Arijeet Dey
from Mumbai, Maharashtra
Sep 11, 2016
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No one listen to me, my complaint no service call no. Ori 11609060007

Address: 753001
Website: Etageneral

Service call no. Ori[protected]address:arijeet dey, cuttack g., mobile
No.:[protected], amc - breakdown
Hello ogeneral team. My ac not cooling properly. I have given complaint about my ac as its not cooling properly i donno wats wrong wid it. It has already been 100 hrs dat i have lodged the complaint but yet i didn't received any service from ur end.

So i am thinking have i done any mistake by choosing ur company's...
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F
fattahaabdul
from Lucknow, Uttar Pradesh
Aug 19, 2016
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Service center is not providing proper service

Address: Lucknow, Uttar Pradesh, 226022
Website: www.generalindia.com

Dear Sir,

Again the AC is causing problem. Can u please see why u have got worst service center.

Lucknow Service Center handled by Mr. Waheed is a worst center.

They do not know how to deal with customer.

After 20 days they provided first service. Now again it is causing problem.

Can u please fix it.

Also can u train your service center how to deal...
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D
drrahuldr
from New Delhi, Delhi
Aug 18, 2016
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Air conditioner not working after 2 months

Address: Gautam Buddh Nagar, Uttar Pradesh, 201308

I bought Ogen inverter ac two months back and even paid for installation as dealer said ogen doesnt five free installation now after two months it stopped working and i made complaint on 4 th of august .Technician visited after 2-3 days checked and said will come back and on repeated calling on cutomer care no one responded till yesterday now saying u didnt get it installed from company so has to pay 9000 Rs for it.
Hiw could i come...
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S
Suresh Tank
from Ahmedabad, Gujarat
Aug 14, 2016
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Not provide after sales service

Address: Gandhinagar, Gujarat, 382006

I have purchased split AC of O general. After fitment from saller ( dream electronic) no one come service though many times written complain and generate number, personally written complain at saller though no one visited from last 2 and half month. Some functions of ac is not working properly.
Also saller is not taking any responsibility of that....
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D
dinuaaru
from Bathinda, Punjab
Jul 30, 2016
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Water not exhaust from ac

I have purchased 1 ton window ac in march 16.but it is not working properly.i m trying establish communication but there are no one interested in resolving complaint.my complaint date is 25th july...today it is 30th july .but no response from them.i have called 4 or 5 time to customer care and my one more cimplaint is, cutomer care machine said to choose my language...i have choosed hindi but there are no one, who answered me in hindi.i have...
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C
chezhi
from Melur, Tamil Nadu
Jul 6, 2016
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O general inverter type split a/c.

Address: Madurai, Tamil Nadu, 625008

I have purchased the 1.5 ton o general inverter type split a/c. about 18 months back for my company office use. 2 months before, a/c is not working due to heavy thunder and lightening in our area.
So, i have complaint the o general service office at MADURAI on 27.05.2016 regarding my a/c problem.
They told me, please deliver the both units(internal and external unit) at their MADURAI, ANNANAGAR service centre.
Immediately,...
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S
Sharmahemu
from Agra, Uttar Pradesh
May 29, 2016
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Air conditioner

Address: Agra, Uttar Pradesh, 282001
Website: www.etageneral.com

I have purchased a split air conditioner about 3 momths ago on 28th of march, it worked prperly on for a month then, it suddenly stopped working and showed timer light we then complained about it in the company .Then after some 30 days they came to check .they checked it and said that now it will work ...but then also there is the same problem now it gets started but its compresser is not working at all even i think its fan is also not working,...
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B
Bhupinder P Singh
from Bengaluru, Karnataka
May 22, 2016
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New window ac purchase-not working

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
Website: ETA O-general

Dear concerned

I've purchased new window ac 1.5 ton of make eta o-general dated 20th may 2016 from vijay sales indrapuram, ghaziabad. It was installed on 21st may 2016 by eta engineer at 5pm. Since the installation ac sounds like a generator, creating a lot of noise. I've never heared or seen an o-general ac making such loud noise. Model number of ac is axge18fhta. On asking the same to installation engineer, he answered that...
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N
Nitin1884
from Jammu, Jammu and Kashmir
May 9, 2016
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Service request no. cha11604050255 not completed and overcharged

Address: Ludhiana, Punjab, 141001
Website: www.generalindia.com

I registered a breakdown request of my O general split air conditioner 1.5 TR dated 5/4/2016. Service request no.CHA[protected]

Your engineer from Perfect Engineers, Santosh Nagar, Baddi Habowal, Ludhiana visited.
He told me that there is problem of gas leakage and taken whole unit to service centre for repair.
After few days he repaired it and sent it back to me and made a bill amount to Rs. 5300/- (3200 for...
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C
C.madhavan
from Chennai, Tamil Nadu
May 4, 2016
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A/c not cooling well& water leakage inside the room.

Address: 600077
Website: www.generalindia.com

A/c not cooling well and more water leakage inside the room. I compliant several times to the shop which i purchase & the company but still no response already we register the compliant last week we received the sms message your compliant is cancelled its create lot of confusions its in under warrenty take immediate action pls kindly do needful asap...
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