Generalindia.com / ETA General [EGPL] Complaints & Reviews

We have purchased window ac one week before. After installing it we are facing problem. As it is not working properly. It does not cool down our room temperature as we would not feel cool air flow after an hour of its running. So please send your executive to lookafter it. We are facing problem from this ac. Please do the needful as soon as possible.
Thank you...

I have been facing lot of issues with my ac since 1 year despite raising numerous tickets and lodging complaints, last time service end visited and done gas filling in month of march17 but it worked for a month time started giving a problem.. I have raised compliant again on 18th may and till date no response.. All i am getting false commitment from customer care

Madhav
[protected]...

We have purchased O general split a/c 4 years ago, initially we faced some problem due to improper filling of Gas during installation of a/c outlet, we solved the same with the help of Ogeneral Customer care, and again after 1 year we face the issue due to leakage of gas from the a/c outlet and we resolved the same with the help of service engineer.

At present, though we used a/c, we did not get cooling of air in the room,...

This complaint is regarding our very sorry experience with General India. Have been wanting to get our A/C serviced for a while now and every time we call we are given an assurance of it being serviced but no one turns up. Post which we get a message saying - "Service completed". We have also tried informing the management about this issue and were again given a false assurance of the A/C being serviced at the soonest possible. Have been...

My complaint is here as below:

27 march 17
Product Name: O-General-Split AC. Complaint No: DEL[protected]
Quarterly visit and amc renew-- no one came

19 April 17
PRODUCT NAME: O-General-Split AC. Complaint No: DEL[protected].
Quarterly visit and amc renew-- no one came

21 april 2017
PRODUCT NAME: O-General-Split AC. Complaint No: DEL[protected]
Quarterly...

I had purchased Split Air conditioner on 27th Jun 2016 from M.K. Electronics & Refrigeration, shop No. 28, 26 15 Basrurkar Market, Moti Bagh-1 New Delhi-110021. Within one month of installation, this AC is getting started so may problems like noice, gas leackage etc. When we complaint to the company after two months company send the engineers for gas filling, after filling gas this AC was closed for 6 months, when we start this AC in March...

I have lodged a service call in o general cutomer support no[protected] on[protected] about my air conditioner.
Their mechanic came on 26 th and removed the fan motor from ac and gone with it saying they want to replace the part and will be coming within 2 days
After that repeatedly I contacted them am they are saying us to wait and wait...
On 01.03.2017 I got message from service centre as
Your Service Call...

Defective Slpit AIR Conditioner installed at my unoccupied residence and the installation agency misreported that the AC is working fine.After testing it myself a few weeks later for the first time, found out that the Indoor unit is faulty, the fan motor makes a grinding noise and the Agency has reported this to the company, but the company (ETA General) has refused to replace the unit....

How would a person feel if after spending a fortune in installing and maintaining a premium. Top-end Air-conditioning system of a reputed brand, the system does not cool and remains non-operational for 9 months?
Well I could tell you for I have had that experience.
With deep regret I wish to bring to the attention of all the extremely poor and totally unacceptable service levels and response being provided to the Fujitsu General...

Split ac of ogeneral purchased one and half month before is not getting on. My contact number is [protected]
My address is 16/110, second floor, geeta colony, delhi 110031
The ac was on and it suddenly got off. The wings of the ac were open... The stabilizer is working properly... We have pressed the manual auto button but it still not getting on......

Service call no. Ori[protected]address:arijeet dey, cuttack g., mobile
No.:[protected], amc - breakdown
Hello ogeneral team. My ac not cooling properly. I have given complaint about my ac as its not cooling properly i donno wats wrong wid it. It has already been 100 hrs dat i have lodged the complaint but yet i didn't received any service from ur end.

So i am thinking have i done any mistake by choosing ur company's...

Dear Sir,

Again the AC is causing problem. Can u please see why u have got worst service center.

Lucknow Service Center handled by Mr. Waheed is a worst center.

They do not know how to deal with customer.

After 20 days they provided first service. Now again it is causing problem.

Can u please fix it.

Also can u train your service center how to deal...

I bought Ogen inverter ac two months back and even paid for installation as dealer said ogen doesnt five free installation now after two months it stopped working and i made complaint on 4 th of august .Technician visited after 2-3 days checked and said will come back and on repeated calling on cutomer care no one responded till yesterday now saying u didnt get it installed from company so has to pay 9000 Rs for it.
Hiw could i come...

I have purchased split AC of O general. After fitment from saller ( dream electronic) no one come service though many times written complain and generate number, personally written complain at saller though no one visited from last 2 and half month. Some functions of ac is not working properly.
Also saller is not taking any responsibility of that....

I have purchased 1 ton window ac in march 16.but it is not working properly.i m trying establish communication but there are no one interested in resolving complaint.my complaint date is 25th july...today it is 30th july .but no response from them.i have called 4 or 5 time to customer care and my one more cimplaint is, cutomer care machine said to choose my language...i have choosed hindi but there are no one, who answered me in hindi.i have...

I have purchased the 1.5 ton o general inverter type split a/c. about 18 months back for my company office use. 2 months before, a/c is not working due to heavy thunder and lightening in our area.
So, i have complaint the o general service office at MADURAI on 27.05.2016 regarding my a/c problem.
They told me, please deliver the both units(internal and external unit) at their MADURAI, ANNANAGAR service centre.
Immediately,...

I have purchased a split air conditioner about 3 momths ago on 28th of march, it worked prperly on for a month then, it suddenly stopped working and showed timer light we then complained about it in the company .Then after some 30 days they came to check .they checked it and said that now it will work ...but then also there is the same problem now it gets started but its compresser is not working at all even i think its fan is also not working,...

Dear concerned

I've purchased new window ac 1.5 ton of make eta o-general dated 20th may 2016 from vijay sales indrapuram, ghaziabad. It was installed on 21st may 2016 by eta engineer at 5pm. Since the installation ac sounds like a generator, creating a lot of noise. I've never heared or seen an o-general ac making such loud noise. Model number of ac is axge18fhta. On asking the same to installation engineer, he answered that...

I registered a breakdown request of my O general split air conditioner 1.5 TR dated 5/4/2016. Service request no.CHA[protected]

Your engineer from Perfect Engineers, Santosh Nagar, Baddi Habowal, Ludhiana visited.
He told me that there is problem of gas leakage and taken whole unit to service centre for repair.
After few days he repaired it and sent it back to me and made a bill amount to Rs. 5300/- (3200 for...

A/c not cooling well and more water leakage inside the room. I compliant several times to the shop which i purchase & the company but still no response already we register the compliant last week we received the sms message your compliant is cancelled its create lot of confusions its in under warrenty take immediate action pls kindly do needful asap...