Generalindia.com / ETA General [EGPL] Complaints & Reviews

I had purchased o general inverter split ac 1.5 ton along with a stabiliser in may 2018 from vijay sales karol bagh. It's only the brand name which influenced me to buy the same but it was the biggest fault of my life.
In july 2019 suddenly my ac stopped working and it was not the case of cooling problem but it was not even switch on. I called the service centre and they visit my house but they check only power supply and reached to...

Hi general india team,

With extremely disappointment, i am trying to reach out all possible ways to get my ac returned/fixed at least.

We had bought a new ac on 22-feb-2019 and get it installed. Of course, due to winter time, we just didn't use it and then went out of home for few weeks. Once we came back now and started using, it just stopped cooling and when we contacted local sales agency for service request,...

Respected sir/madam,
1. This is to inform you that we have purchased split ac o general about a month and half back. It has cooling problem. We have informed the area manager at okhla industrial area, delhi about the problem.
2. But unfortunately we are still struggling to get the operations issue sorted out. The technicians have come to my house more than 7-8 times but they are not able to rectify the problem.
3. I...

Sir i am having a ogeneral split air conditioner of 1.5ton which is in warranty period my purchased date is 9june 2018. My ac is not cooling properly from last week. And i have also submitted one complaint on the sub of ac servicing on 4 april 2019 but none of your service man have came to my house to service that and i had received a message on 8april that your ac got serviced by our service man but no one has came to do servicing....

Due to following sequence of Incidents I have decided and would recommend others as well that to buy ACs from any where any Brand but not At least O’General, which is the not Only Costliest, Silent and Super cool but also having worst Service with God Knows what is the Service Level Agreement for Service Executive who attends to Repair the Air Conditions and continue to work on Single Ticket with out attending for almost a month.
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We have installed almost 300 ac at our project, life montage located at sus, pune.

It is observed that there is no proper cooling. Many complaints have been received by our flat holders here.

It is request to you to arrange a service camp urgently at our project and solve the issue asap.

Details...

Name of the customer ghodawat infra llp
Complaint no.
Reg. Mobile no....

Dear sir,

We have installed almost 300 acs at our project, life montage located at sus, pune.

It is observed that there is no proper cooling. Many complaints have been received by our flat holders here.

It is request to you to arrange a service camp urgently at our project and solve the issue asap.

Ihave made complaint on toll free number and wh app number on 29.03.19
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Model no. Asga 18 futa-b
Serial no. T004667
I bought the above mentioned o general a/c in april /may 2017. The a/c stopped functioning in 2018. The service engineer charged me rs. 1500 to replace a fuse - like part (El1u)
This year again the a/c is not working. The service engineer mr. Jaiprakash has opened the machine, saying a new part has to be changed. He hasn't turned up for the last 2 days.
How come our...

Hi
Im M Kumara Raju. I have purchased O GENERAL AC from flipkart My orderId . Please check the attached screenshot or below mentioned url. Because there Ogeneral clearly mentioned that they are not providing Warranty for the AC which we purchase at any e commerce website. Here i wanted to know that who are providing warranty for this AC which flipkart mentioned that 1yr on entire unit and 5yrs on compressor. Please resolve this issue.br...

Two times your technician visited me. Ashraf and taken 500rs. But didn't solve it yet. I m tired of o general a. C. Ice in indoor continuously appearing and water of ice is coming with blower very fastly. He did the service and completed the short gas in compressor but in spite of all every thing was useless and still the complaint stands same. After all this he then stop picking my no. Tell me please what should i do.
Pls satisfy...

There is a problem in my split ac. Leakage of water. Please send a senior technical for operate my problem as soon as possible. And i have also a complained that the technician behaviour is not good they talk very rough. And services are very delayed. Before i complaint 7to 8 times than the technician come after some days. So i request you to send a good technician this time and quickly....

Not at all working and no cool air coming from a/c. And compression also not working. And complaint has already raised and no proper solution has done. Now again we have same issue of no cool air from ac. Plz treat it as urgent as try to solve the issue as early as possible. Plz solve the issue as we have bought the ac newly i. E 3 months ago and we have issue very early so we think we have chosen a wrong product....

I've recently puchased o general 1.5 ton ac, its been 4 months and outdoor fan isn't working, i complained about this and two service mens came into our house and did nothing but just explaining about the wrong installation of wiring, i told them that, then do something but they didn't and, went out from our home without listening our grievances, there behaviour was very unpleasant, i tried to call them but they didn't answer my phone, we...

Hello,

I am vibhor from kota rajasthan. My ac split ac compressor got seized. One month already passed no replacement received till yet.

Technician came after 3weeks. He checked my ac and told me compressor seized.

Now after 10 days i did not got replacement on the same.

And worst case, mr shekhatwat, head of service in rajasthan. Never picks call and revert.

Can...

We bought og ac four years ago. It was working porperly last four years. We didn't use it in the last winter season we stsrted using the ac after 3 months. Now we are using daily but we feel that it was not workong properly we feel it is not cooling the room properly yesterday we switch on the ac on 12 suddenly night at 3'o clock it stopped functioning...

Dear sir/ madam

I am a loyal customer of og ac since the year 2000. I have purchased more than 9 ac's since 2000.

Again on 2014 i purchased 4 og ac's at rathna fan house and i am shocked to see that, out of the 4 ac's, 3 ac there is board issue because the timer blinks.

The issue was identified by heera service center, though og customer care they came to look after the issue.

It...

We had a cooling problem withthe general india ac last week at home at greater kailash, new delhi because of which we called customer centre to arrange a technician.
Munna ali, ac technician visited us and after completion of work asked for payment of rs450/-. We asked for the receipt but he said that the receipt book was not with him at the moment but left his personal number and assured us that we could contact him anytime if there...

I have bought o general split ac 1.5 ton 7 months before. I have been facing cooling issue past 2 months. But, still the problem is not yet resolved.

Is this right solution? I have spent 56, 000 for only 1.5 ton that too 3 star.in the same cost, we can buy 1.5 ton two number of split ac in other brands and enjoy the high level cooling.

But why did i spend high cost for single unit with low configuration? Because...

My name is rajesh, my contact number is [protected] (Registered mobile number), i am using o general split a/c. On may 5, 2017, i registered a complaint for noise problem - complaint number - che[protected], without solving the issue the call was closed by the technician. So i raised another complaint no. Che[protected] on may 9, 2017. On 16-may-2017, mr. Loganathan - technician, during cleaning my a/c indoor unit, he broken a part and unable...

We have purchased split ac from general india on july 27th 2016. It was giving us a lot of problem since 2 months. There was no cooling in the room even if the temperature is set to minimum. We have called customer service multiple times and there is no effective resolution, once they have cancelled our complaint from their end and didn't follow up with us later. The next time after a lot of discussion, they sent an agent who said that there...