[Resolved]  Eureka Forbes / Aquaguard — Pathetic after sales service

AQUAGUARD AND AQUA COOLER — insufficiency in service

sir,
i am sorry to say that your company is loosing the market goodwill in terms of customer service/care . we have lodge two complains, one for aqua cooler cum purifier[protected] at our dhanbad branch date back to june. over phone they assure the service engineer would visit your office soon but no one has come yet from the company even after cheeking everything about the mechine over phone and the machine was under AMC AND DOKET no given was 165, another problem we are facing is of godda branch where a aqua guard (hi fLo)was installed and AMC done from deoghar, but there also more than one month has passed but no service engineers has come to solve the problem even after repeated request to your deoghar service branch
therefore, i request your kind intervention in this mattera and oblige.

s.chakraborty
DHANBAD

I agree with the openion of the other consumers.Iam also facing after sales service problems.My aquaguard in AMC for the last TWO years. When I complained on 13/10/2008 of non function of the Aquaguard the agency told that "the motors are not available" and the fact intimated to tghe Head Office.But the motors are not received even after 20 days of their intimation. At least the HO may send the moters to the Service Agency "Dhruva Enter Prises, Hyderabad earliest.

Guys, I think it is high time that we join together to drag these people to consumer court. I have bought a vacuum cleaner from Eureka Forbes. Thankfully I bought it from some other outlet and not the Eureka Forbes ones. So I have got the product at once, but since then nobody from Eureka Forbes turned up for a simple demonstartion. Every time I call up they give me a different number to complain and when, being frustrated as I am, I called up their Chennai office to lodge a complain, the recorded voice said, "this number does not exist." Earlier, they have not given the free servicing on their Aquaguard. I feel really stupid that I bought another Eureka Forbes product at all. However, since I am a journalist, I have tried to scare them by saying that I will flash it in the newspaper, and I think finally it is going to work. I am keeping my fingers crossed, though. But seriously, can't we do something? Consumer court is a good option. Please think about it and voice your opinion through this forum. If the majority say 'yes', we are certainly going to drag these mean rude people to the court. Justice delayed is justice denied.

my Customer code is No:[protected]-Contract for service Expire in September 08.-Aquaguard -pump model- but IInd service which was due before expiry date not done even after
repeated complaints right from 24.09.08- Already considerable time passed. Many reminders sent vide e- mails at [protected]@eurekaforbes.com but no response.May please be done immediately.

Eureka Forbes — Services and After sales

19.01.2009



Dear Sir,



I write this letter as a customer of your company out of lot of frustration, displeasure and resent towards the after-sales services being offered by your company and respective officers.



I had purchased EUREKA FORBES AQUA FLOW MACHINE AS IT’S FROM TATA GROUP AS I HAD A VERY GOOD TRUST IN THIS NAME AND IT’S PRODUCTS.



We experienced difficulties with the equipment operation FROM September-08. We immediately contacted the after sales service call centre and launched an official complaint. It has been nearly 5 months and till date our complaint has not been addressed. You would appreciate the fact that 5 months is a painfully long period for addressing a customer complaint and following up the matter with the company officers.



We have been made false promises and commitments by the officers about addressing our complaint. Following are the names of officers which we have contacted since last 5 months and they have not taken any action till date.



1. Mr. Ravi Kumar – Mobile Number[protected]



2. Mr. Shiv Saran – Mobile Number[protected]

Got very worst reply and answer given by this officer as he was asking don’t

talk to me we work like this and if you wish you can continue with our

services or just Forget it.



3. Mr. Punit – Mobile Number[protected]

His response was little bit positive but not able to solve this issue yet, as he

was trying but immediately forget to follow it up.

Also not able to send any person to pick up the cheque of renewal service

contract as he says he don’t have any AMC from in office and this reply I

am getting from him since last 60 days.



4. Mr. Parbhat Singh[protected]

The man to whom you have given the service contract on Eureka’s behalf

but you don’t explain him the method of working he is very least bother to

alternate any call and not even tried to solve the issues.















5. Just forget the name of the last person’s to whom I had talk and still the

problem is not solved and also the maintenance contract cheque is not

picked up and they force me to go to private agencies and given me the

number of Aakash Water Purifier Services – 022 – 4042 5656 he says

this is the better option then our Eureka’s service ???





It is really pathetic that we are being literally treated as "beggars" in our pursuit of contacting your officers and getting the equipment complaint resolved. We are being made to believe that we are at the mercy of your company officers. We get a feeling that the officers do not see any value in addressing a customer complaint.



I write this letter as a final attempt to get our grievance resolved and with a fervent hope that you will look into this matter ASAP and make an attempt to restore the customer confidence in your company's product and your company as a whole by addressing our complaint.





Regards,





(Sanjeev Shah)





Address: - S-1, Dev Kripa, A-wing, 2ND floor, NATH PAI Road,

Ghatkopar (East), Mumbai 400 077.





Mobile Number: 0 –[protected].

Please stay away from this companyand its products for most of their agents are cheats totally sapported by the company.
They suply old and unseviceable items and refuse to return the money once caught.
This ivolve legal complication and mental torture.

Pls change filter in my INOVA aqua gaurd.
Tele no. [protected]

Aqua Guard — Not keeping promise of sales, offer for Free-Bag not delivered.

Mr. Sachin Desai had offered - if we buy a water purifier -Aquaguard - Model Nova ; then we would be given a Bag free of cost.

so, we booked and paid ; system delivered; but the bag is still not delivered even after 3 months.
we have been contacting them every week or so.

always there is next promuise - thatthe bag would be delivered in next 3-4 days.

please help us in this matter.

regards
mrs. pushpa baranga

eurekha do pathetic services all the time.once they sold the product they least concerned about the consumers.the people who buy the eurekha product should be a fool like me, because i had a bitter experience with this bukkers...so please don, t go eurekha product at any cause.
Kasim raja [protected]

AquaGuard — Bad Service Bad behaviour of Salesman

After calling so many times the service man is not coming to serve and they are also behaving bad.One day they come at noon but our calling bell was off because there are so many bad incidents are happening these days from the sales man.Next time we are calling them they are not coming.

hi, by seeing your comments i glad that i am very lucky. In my house we have aquaguard i nova is perfectly working and the service persons also correctly coming for that i blessing "good luck for your future eureka forbes"

very poor service. it is all a mental torture for the customer whohave purchased the product. why dont we report to the consumer court and ask for refund of our amc money and compensation for deceiving the poor consumers. as GANDHIJI said the customer is the king in the market and he is the most important person but it is very pathetic to note tha we are worse than BEGGARS

I have a eBoiling Aquaguard water purifier installed and currently under annual maintenance contract. The purifier stopped working on Friday, 3rd April, 2009 and I put in my complaint on the very same day. Till the writing of this (8th April, 2009), no one has visited for repairs. 6 days and the complaint is still pending for servicing! This is utter callousness on the part of Aquaguard. imagine buying water bottles for the past 6 days!

I strongly advise new buyers not to go in for Aquaguard. if at all you are hell bent on buying it then avoid their maintenance contract.

Is there any means to terminate the renewed agreement with them and get back the renewal amount paid?

Dear All
I too purchased UV purifier last month. The marketing team at Bangalore (RT Nagar) committed that they will give invoice and travel bag (Free offer) within 48 hrs. But even after 15 days I have not received the invoice and free travel bag. We are calling Mr Ragavendra who is the incharge but he is not responding properly. He is using all illegal words over phone and he told payment collected already and he is not responsible for invoice & free bag deliveries now.
How Eureka forbes recruiting these people.
I too have many customers wants to buy the product but after seeing the ir-responsible behaviour of Mr Ragavendra, they are not willing to go for Aquaguard now.

Please make sure to select good service provider before purchases

regards
sathya
+[protected]

I am chasing Eureka Forbes service helpline for the last two weeks..Everytime a new guy from call centre picks up and goes thorugh the same process of making enquiry what is the problem and assure you that the technician will attend to your complaint..Today I am going to call, and it will be my fifth call..Eureka Forbes (call centre) does not have a system of calling back the customer to take a feedback, whether the complaint is attended to our satisfaction..As I have read in the some of the mails, Eureka Forbes sells the product and enjoys the suffering that we go through due to our addiction..Is there any one from Eureka Forbes reading this????

My Aquaguard is leaking...

Eureka Forbes / Aquaguard — Filthy service -money spinning co

vanakkam. This has reference to my earlier mail comp dated 23/06/09 regard to filthy service being rendered by Eureka forbes co. The company being one of the legal evaders of excise duty and service tax was/ is offering filthy service for the last 5 years. Especially in the region around Ambattur-Chennai the service is worst. My nature of comp is as follows.
pl recall my reference mail dated 23/06/2009. I promptly checked my Req no :[protected] having cust no :[protected] time at 17:57:54 dated 21-june-2009. It is now 24 -june-2009 the nxt 48 hrs had gone by . Lousy reply given by call centre employee that comp had been forwaded to regional service centre.
Funniest part of the game . The call centre no 3988 3333 is always choked with traffic. taken the complaint with regional manager on 13-june-2009 at 13.00 Hrs . Entered in desk attendant register by the euroke forbes employee at Ambattur. When not responded ., again entered into desk attendant register by the same employee on 19-june-2009 at 11.00 Hrs. Assurance given that will be attended on the same day.
It is now time to rise up to the occasion in the fora to atleast implicate the misleading co to the public .
Can the fora take the complaint as legal and act upon.
I require prompt service Not less not more
bye
jkrish

Eureka Forbes Aquaguard is one of the biggest fraud Company I seen in last 15 year, they just want to [censored] the innocent buyers. I STRONGLY SUGGEST PLEASE DO NOT BY ANY EUREKA FORBES, EQUIPMENT.

No responsibility for aquagard .

Dear Sir/Madam,

MY REFERENCE NUMBER IS 81752808.THIS IS ALMOST A WEEK OLD STORY ABOUT MY REQUEST FOR SERVICING OF DESIGNA MODEL AQUAQUARD.I HAVE BEEN CONSTANTLY FOLLOWING UP AS CUSTOMER FOR ALMOST A WEEK THROUGH TELEPHONE, BUT EVERY TIME I AM ONLY BEEN RECEIVING BLANK PROMISES WITH NO RESULT.I HAVE BEEN SPEAKING TO PRAFUL, AMOL & AJAY (SAID TO BE SUPERVISOR) IN PUNE CUSTOMER CARE.PLEASE DO SOMETHING AS HONEST PERSON REPRESENTING A PRESTIGIOUS AND REPUTED KEY.

AWAITING FOR MY LITTLE REQUEST TO BE CARRIED WITH A FAVOURABLE RESPONSE.

Thanks & Regards,

Nitin Saigal