[Resolved]  Eureka Forbes — Product not delivered after paid the advance amount

Eureka Forbes — Product not delivered

Dear Sir,

I booked an Eureka Forbes- Aquaguard Total RO Protect+ last sunday(27th Jun) through their Sales Person, I was promised that the product will be delivered by tuesday but till today it is not delivered

Despite i have raised complaints to their customer care department few time and spoke to Area Sales manager Mr. Jaikumar, though he has promised to ensure the product is delivered yesterday night.

Today again i need follow-up with the sales person and they are giving different reason for not delivering the product.

I need your advise should i proceed with police complaints on this.

Eureka Forbes — Did not Deliver the product

Hi,

I wanted to install a RO system at my place. Therefore, I called up Eureka Forbes. They came to my house on Wednesday, 18th August and told me that they can not give me the demo. I need to make the payment first and then they will deliver the product. To me it seemed strange as to how can a customer pay without even looking at the product. They insisted that I can give them a PDC and they will deliever the product on 19th August. I gave them a PDC for 9990 Rs for 20th august However, they did not come on 19th august and they did not come on 20th august. Although they en cashed the cheque on 20th morning itself. Today on 21st august i am continuously calling on their number given in the receipt however no one is picking up the phone. The product has not yet been delivered to my residence. The name of the contact person is B.K.Choudhary and his contact number is [protected].

Eureka Forbes is a cheat and fraud company. Do not buy any products from them.

Dear Sir,

Please provide your contact details and address immediately. Sorry for the inconvience caused to you in this regard.

Else contact me on[protected]/30251500 or arathi.[protected]@eurekaforbes.co.in

Best Regards,

Arathi.S.Kulkarni.
Jr.Supervisor - All India
Customer Call Management.
Bangalore.

Eureka Forbes — Product not working after service

Aquaguard has servicd my water purifier aquaguard iNova on 2nd Oct 2010 with filter replaced. Total bill charged was 885.

After 3 weeks it stopped working. After repeated complaints there is no response from their side.

The execuitive Named Jagdish also does not picks up the call

Eureka Forbes — Did not return the product taken for service

Eureka Forbes service is poor. I was happy looking at their webpage and promise to resolve complaints.
Even the callcenter team answers well, but no resolution.
We had an AMC, and they have taken the product from us 1 month back and they are yet to return to us.
Also, whenever we call the callcenter , to check the status, they dont have an clue, on when i will get back the product.
complaint # : 60412339.
They gave me few contact numbers and as usual, they dont pick or its always engaged :
[protected], [protected]

POOR SERVICE, NO CALLBACK.
They need to understand the basic fundamentals. They should have atleast called the customer and informed him about the status at periodic intervals, in case if they could not resolve immediately.

Regards,
Naresh

Eureka Equipment — Material not delivered

We have despatched a parcel through Trackon Courier vide their docket No.[protected] for delivery at DRT ,Nhava Sheva. We promised next day delivery. We have no clue about the where abouts of the consignment. No body in TRACON is providing satisfactory answer.

Please let us know the whereabouts of the consignments.

Eureka Forbes : Water Purifier — Advance Taken: Product not delivered

Dear Sir,

On friday (15 July 2011), i asked Eurekaforbes to give me a demo of water purifier product. The Eurekaforbes guys came to my house on 16th July 2011 and gave a demo and taken advance of 1000 INR from me. They promised me to deliver the Aquaguard RO Reviva on Sunday morning i.e. on 17th July 2011. I have waited on sunday, they did not come. I called them on Sunday, they did not pick my calls. I raised a complaint with Eurekforbes Customer care on Monday morning i.e. 18th July 2011 about this. The complaint number is 85169877. They promised me to deliver Aquaguard by 18th July 2011 evening. I have still not received Aquaguard and the concerned Aquaguard representative is not taking my calls. His name is Srinivas and his number is [protected]. Can you please help here? It has been pathetic experience with Eureka forbes.

Thanks,
Neeraj

Eureka Forbes — Damaged Product Delivered

I ordered a water purifier online and made the payment as well. They did not send the product within 7 working days so I had to chase them everyday for about 1 - 2 hours. Just imagine a working man to take time out for these things. After chasing long, finally the product was delivered and we were told that somebody will come from the company next day for installation. So we waited for the person to come. When nobody appeared I opened the product and it was damaged. I made a complain on the helpline at once. The helpline executive told that somebody will call me within 48 hours. Nobody called. So I had to again chase helpline but they did not pick my phone. So I tried to dial the phone number of the dealer printed in the bill, but it was a faulty number. Did not ring. Since then helpline has given me about 3 - 4 numbers and the people who I speak on those numbers give me another 8 - 9 numbers. So all that they are doing is passing the call. And it is me who has to call everytime and spend my money over telephone for nothing. All I get is another phone number. There is no responsible man in the whole company. Day before yesterday I just put a dummy inquiry for another purifier and I got a call from their salesperson within 30 seconds. This tells that they are present somewhere but only available for sales. NO SERVICE. They might have purposefully sent me damaged product because I contacted directly on website and website has no face. I cannot grab one person and say "Hey .. I bought it from you." This way they have sold a damaged, non-working unit to me.

I wish somebody could help me as dealing with them is like eating your own mind.

Eureka Forbes — Product not delivered on time and Advance Payment not Refunded

I wanted to purchase water filter and Eurekaforbes being a good recognised brand in the market wanted to purchase it. I expected a good product from them. On 17th July 2011(Sunday), I requested for a demo online and immediately within few mins i received a call from eureka forbes executive asking my convenient time they can come for demo and got my address. I asked them if they were working on Sunday and they told they can come now if i want.I asked them to come for a demo.They called me several times and within couple of hours they reached my place.

I wanted to check with Total Enhance RO as i was quite impressed with the ads in the TV. They told that it was last day of some offer where they would give one additional filter free and the cost of the product was 11990 if i booked it today and after that it would be 12500.They just checked the water intensity and told that Total Enhance RO would be suitable for our house. They forced me to book the purifier on that day itself.I paid them advance of 500Rs. They promised me to deliver on 20th Jul (Wednesday). I waited on 20 and 21 but they did not come.I called the representative on 22 morning and he promised that he would deliver it today at any cost.Noone came and i called the person again on 23 but he did not receive my calls. His name is Ashok. I registered a complaint by calling the euro helpline. I was told by the customer service executive that the complaint will be attended in 24 hrs. I asked them to cancel the order since it was not delivered on time and asked for the refund back.I called on 24 again and they told its sunday and someone will get back to me tomorrow.I didnt receive any phone calls from them and even after repeated complaints no one even called to enquire.

I called them on 25,26,27,28 but the customer executive would tell that they will get back some response within that day. A customer executive named Arun picked my call 2 to 3 times. I asked the manager number for which he gave some incorrect mobile number and did not even updated my complaint.Finally on 29 morning, Thiruvitoyur area sales manager called me and i asked him to return my advance and i was no more interested in getting their product. He asked me the concerned representative name and number and told will call me back in 20 mins. I didnt receive any calls after that.I even complained in the website but nothing done so far.I have complaint 5 level steps in their website but its frustating that nothing has been addressed so far.

I have been calling the customer care often and everytime, the response I recd " We will get back to you in 24hrs" but in reality no one turns up. You will have to keep running behind them for this.

It has been pathetic and the worst experience i ever had. It is a fraud company and they has been taking customers for granted. They think we are fools. It is really frustating that we customers are not valued. The product delivery itself was delayed and not prompt then how can we expect the service of the product.

Action should be taken against such fraudulent companies so that they dont cheat innocent people and not take customers for granted.

Hi Sir
Myself Saurabh Chauhan, i ordered for RO by sales person name Mr.Ravish rai (Team Lead Pachim Vihar) and he took a cheque of Rs 11990 on satruday(3-dep-11) and he gave the commitment, product will delivered to you at home within 2 days, But after 5 days lapsed, i did not get any product and information.
When i called him, he gave me another no of his company, when called that No, they sais we are not aware about it...please call to this No..thery are unable to track the cases even
They are just doing nothing, but transffering the cases to another person only.
I need your advise should i proceed with police complaints on this.

Dear Sir,

Please accept our sincerest apologies for the trouble and the inconvenience we have caused you, in relation with your experience with our water purifier.
We deeply value your relationship with Eureka Forbes and always strive to provide you the best products, service and experience. Allow us to resolve your issue as soon as possible. In order to do so and to prevent this problem from occurring again, we require your cooperation.
We request you to visit the service redressal page on our website:
http://www.eurekaforbes.com/escalate-your-service-request.aspx and place your complaint online. Or provide us with your service request number if you have already registered a complaint with us
Service request number ______________________________
This way we will ensure that our customer service personnel will address your issue immediately. For any further clarifications, please do write to us at: [protected]@eurekaforbes.com
Regards
Eureka Forbes Team

Hello Sir,

Thanks for the update and the service request ticket no is: 410ab2df1122.

I have received the call from Eurekaforbes and they returned the money today. However I am not happy with Eureka Forbes service this time.

Thanks again for your update.

Regards,
Kameshkumar V

no response from company after knocking every possible door

bought a ro of eureka forbes and was trapped in the fraudulent practices of the company for their poorest service part

AMRIT WATER PURIFIER LEAKAGE

Sir, I have purchased Amrit water purifier from D-MART SHOP, JALGAON MAHARASHTRA on 21st Nov.2014, C.M.NO. 14-0188.Water purifier is defective.Please can you help in this matter.

Hello

My order no was [protected].
I've ordered the Eureka Forbes on 25th November 2021 & product was delivered to me on 28th November 2021, but on very first day I've found product is faulty damaged as well the water purity was poor.
Hence I've raised complaint to team to replace the product but no engineer attended to resolve the issue.

At last on 4th December 2021 I've took decision to return the product with help of mr pradeep yadav area manager of bhiwandi.

The team did long delay here of 10 days and picked up the product on 16 December 2021. And I've been promised by the area manager Mr pradeep yadav that refund is in process and I'll get refund on 25 December 2021.

It's 28 today and now they are creating another issue saying we can't refund the money as the approval is getting denied by Senior authority.

And I've talked to Mr Satish (Mumbai- Zonal Head) he is saying 30 days has been passed due internal delay and he can't approve now.

Each of them is denied the same and they are forcing me that they'll send another new product at my house. And not providing the refund.

Also the product was under 30 days money back Gurantee policy which they are denying.

And below are the legend who are not taking their responsibility.

Satish ( Zonal Head of Mumbai)
Sushil Patil - Senior of Satish
Debashish Sarkar-- Customer support head
Pradeep yadav - Area manager
Parmeshwar - sales person.

I'll logged a police complaint on Eureka Forbes as they are cheaters.

Never ever go for Eureka Forbes.

Regards,
Kunal Kashikar
[protected]