Eureka Forbes Complaints & Reviews

we bought the RO plant in 2012 & since first week we have been having issues & membrane has already been changed twice.

Every month twice we get issues in the RO plant & service is also very poor .

we never expected "Aqua Guard Co." to be such irresponsible towards services & products.

we would like a complete replacement of product or refund of our entire money.

Aquaguard has the most pathetic horrible customer care.. when your servicing is due, they are more than happy to come even without you having to ask for it.. But when they actually should be helping you, no one even bothers to respond. A servicing agent had come to service my water purifier on 14th May. During the course of servicing, he broke one of the parts & said he would return back the next day to fix the purifier. I asked that person how he broke the part if he was a regular servicing agent. he then said that he was an office clerk who was sent as no one else was available. Today it is more than 15 days & that person is yet to return. I am sick & tired of calling on their customer care who is absolutely useless. Not only this, their local franchisee head, area manager & even Mumbai head are not able to do anything. The only standard reply they have is that we are escalating your problem. Bad is just an understatement, their customer service is just unimaginably pathetic & all of them are useless.

I had entered in to service contract vide Invoice cum Receipt No.18418636 Contract Receipt No.:10 dated 20/07/2011 for the period from 20/07/2011 to 19/07 for maintenance of my Acquaguard ‘Compact’ model of water purifier. The contract provided that the machine will be serviced periodically two times in a year during the validity of the contract. However it has been my experience that the machine was serviced only three times so far on 20/07/2011,19/01/2012 and on 16/03/2013 that also after repeated reminders. This shows the total apathy on the part of the company towards the health of customers and their families. Since this a nonperformance of the contract, I requested the company to extend the contract for three years from now onwards with the assurance that the machine will be serviced as per provisions of the contract.I have already explained in the feed back form of the authorized service providers of the company at least three times from March' 2013,however no action has so far been taken by the company -Revati Mukund Sagdeo, Flat No.201,Bhagwagar Complex Dharampeth, Nagpur. Customer Sap No.[protected],ICCR No.18418636

Worst service of eureka... n employees talking like they are
owner of eureka..
Team leader of Eureka forbes "Mr. Mohb. Ramzan" Saying-"Tum kya
karloge agar tumhe service nahi dunga to....dhamki maat do nh hogi
tmhare Aquaguard ki service jo karna hai karlo.." nice way of talking
with costumers... I m really so impressed By Mr.Ramzan n By Eureka
Forbes.. "A Company saying v build on trust & lasting relationships
with customers.. costumers first..." every thing was fake in this
company...3rd class company.. i broke my relationship with eureka
now...I want this person out of this job either in future from my
whole family no one purchase even a single product of eureka.. not
even by mistake...

Complaints of 1. Sri S B Pandey Mob.[protected] reg non -installation of RO+ despite advance taken on 20.04.2013 despite reporting of complaint to Sri Rajesh Mishra , Dy Divisional Sales Manager- Allahabad for [ 2nd time on 22.05.13 at 2 p.m.] through Sri O P Tiwari - [protected] who suggested me to by an EUREKA FORBES ENHANCE RO+ &
2. Sri O P Tiwari - [protected] NO FREE SERVICE //OUTLET TAP NOT REPLACED // FORCED TO TAKE OUT WATER BY DIPPING CUPS/ GLASSES IN ITS STORAGE TANK- FOR THE LAST 56 DAYS ---TALKED TO Sri Rajesh Mishra , Dy Divisional Sales Manager- Allahabad for [ 2nd time on 22.05.13 at 2 p.m.]
[ I REGRET FOR SUGGESTING TO Mr S. B. Pandey Mob.[protected] to have an EUREKA FORBES ENHANCE RO+ : VERY BAD SERVICES IN ALLAHABAD district o[censored].P. ]


To
EUREKA FORBES , ALLAHABAD
1. S B Pandey Mob.[protected] Allahabad
Sir,
I regret to bring it to your kind notice that despite advance taken on 20.04.2013 ( Copy of receipt attached ) , RO+ has not yet been installed .
The tel.nos.of RAKESH SINGH is found mostly switched off & he does not attend to call if connected.
I have made the facts known to Mr O. P. Tiwari - a RO+ user & my colleague - & Financial Adviser in UPRTOU Allahabad who has intimated the facts to Sri Rajesh Mishra , Dy Divisional Manager Manager-Sales Allahabad at [protected].
Please get my money refunded because if installation itself is so problematic, how can one expect good serves from your such staff.
Sincerely,
S B Pandey Mob.[protected] Allahabad

2. O P Tiwari - [protected]
Sir,
-I have also not been provided free services .I was provided with a loose outlet tap which was damaged in 7 months in April 2013 (First week) which is neither being replaced nor repaired nor even supplied on payments despite facts being in the knowledge of local Higher-ups of the firm .

Mr Mukesh Srivastava [protected] came in April 2013 ( 3 or 4 April) when matter reported to Sri Rajesh Mishra , Dy Divisional Manager Manager-Sales Allahabad BUT THE PITY IS THIS THAT I HAVE TO DRAW WATER FROM RO+ TOP after displacing the top.THE OUTLET TAP COULD NOT BE REPLACED DURING WARRANTY EVEN AFTER A LAPSE OF 5 WEEKS TIME SINCE REPORTING OF DEFECTS.
Sincerely,
O P Tiwari - [protected] : I REGRET THAT I INTRODUCED SRI S B Pandey Mob.[protected] TO PREFER RO+ from eurekaforbes ::DATED 18.05.2013 // 27.5.2013

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WE [JOSECO WOOD INDUSTRIES, OPP NEW BUS STAND MARTHANDAM]N HAVE PURCHASED 2 EUREKA FORBES - EUROCLEAN PRO VACUUM CLEANER ON[protected] [ INVOICE NUMBER: [protected] & [protected]] FOR THE COST OF Rs: 49980/- THIS PRODUCTS STOP WORKING WITH IN 5 TO 7 DAYS. I HAVE BOOKED COMPLAINT ONLINE AND THE BOOKING ID [5590ff2c59c9] BUT NO RESPONSE YET. I HAVE CONTACTED Mr. SEKAR, EXECUTIVE OF THIS COMPANY [[protected]] Mr.UDYAKUMAR, [[protected]] EXECUTIVE WHO DELIVER THE PRODUCT AND A SERVICE PERSON FROM TIRUNELVELI OFFICE[[protected] &[protected]]. TWO MONTHS GONE AND MY ISSUE IS NOT YET RESOLVED. KINDLY DO THE NEEDFUL FROM YOUR KIND END.

Eureka forbes executive given demo and taken order for water purifier on 31st Dec, 2012, and they said the product will be delivered with in a week and asked me to pay advance Rs.1000. I just paid the advance amount and after not gettting any single call from them for the status. I called them, but no response. Then later i register the complaint in their portal, but they given local branch manager Mr. Anand's contact number on March, 2013, but he said that, this high membrane is not available, so he said we will refund your advance amount. After that again no response, i called him, he could not pick the call. Then again i locked the complaint from their portal and escalated to 3rd level. Last monday one of the executive called and said, your money will return today evening or next day. But still no response.

So i would like to raise a complaint here, since i frusturated lot and almost wait 5 months to get the product, but still no response.Also my money is with them and they are not responding properly. If they are not able to deliver the product and why they taken order and advance money if the product is not available with them.

The order taken from Eureka forbes executive is : Mr. R. Makeswaran, Sales Representative Confirmed,

Customer Response Centre:

Plot no. 300, K.K Nagar, Madurai - 625020.

Ph :[protected]

Mobile : [protected]

Advance / Full Receipt No. : 781

Order Number : 9057938

I am a Resident of Nampally, Hyderabad. My Consumer Code is [protected]. I have repeatedly being calling Eureka Forbes from 16/03/2013 (past 2 months) regarding the servicing of my water purifier, although i have taken the Annual Maintenance Contract (A.M.C.) but there is no response from Eureka Forbes. My Complaint number is 70577522 registered on 22/03/2013. From the past 2 months till date i am purchasing 20 liters Mineral water Cans from Market which is costing me around Rs:35 per can. I request Eureka Forbes to kindly solve my problem as soon as possible. My Mobile number is [protected].

I have a Eureka Forbes Aquaguard Enhancer installed at my residence, customer code for which is [protected]. This is currently on AMC for 2 years & the AMC will expire on August 2014.

It seems that after taking AMC, their has not been a single visit by theirService Representative on their own. I believe they are suppose to vist atleast thrice a year but this has not been the case. Each Time we have to make a call & it is most likely that the service representative will come in a hurry, just clean the inlet filters, put some tablet & rush away without checking the TDS of water which is getting discharged from the machine. Most of the time they don't have machine to check TDS with them. Such is the level of service from them that even after taking nearly Rs 8000/ in the name of AMC.

The last visit was carried out by their service representative on 8th May & after carefully inspecting with the TDS he found that though the input water to the aquaguard is having the TDS close to 200, but the output water being discharged from aquaguard has approx zero TDS. I do believe that for the last 2 to 3 months we are served with this water due to carelessness from their part which is not even regrettable.

I am left with no choice but to store PMC water, boil & serve that to my 1 year old kid. My one year old kid has been consuming this water of zero TDS for last 6 months or so or may be more. They had played with the health of my child.

Regards
Deepak
+91-[protected]

SP.Deivendran, 2/946,Sindhu Illam,Thantai Periyar Nagar,Karaikudi-630 002. Cell No.[protected]

I have purchased Aquaguard R.O.Water plant at Sree Sivasath Enterprises/Karaikudi/Sivaganga District on Jan'2013. 1st free service has been done by your dealers after so many contacts through cell phone.

Hi, myself Monica agarwal had purchased RO Enhance of eureka fobes in 2012 . During the the time of purchase sale had said that it has four candles in it , it maintanance charges is about 1800 RS IN 18 months.but when my 1 year is completed they came for service n told me that your 1 year is completed change the candles n it will charge 4000Rs. i was shocked . Is this is fare that to spend 4000RS every year. We cant afford it .company is giving false promises to costumers . Don't buy Enhance RO . [protected]@gmail .com is my email Id any quetions can ask

Sir,
I Bought a water purifier from Eureka forbes. After one year I called them for the services. They came and done it. Same time they told me an offer that if I pay Rs. 3150 They will three year service including cleaning every six months and filter cartridge changing every year. Bur after the payment they are not done anything. as i am working abroad last may I called them and asked for it. But they are told they are not responsible for it, But before payment I called the (kottayam service center No.[protected] and[protected] and confirm from them about it.. after several call they are given me another no.[protected].
Then I called them, at last they came and done one service(04/12/2012). Now they are telling they are not going to do any other service. I paid the money on 27/05/2011. I paid for three year servicing.
I am very much thank full If you can do some thing for the above problem.
My add.
. Hari Kumar, K
Kokkattu Revathi.
Olakettiampalam.P.O,
Mavelikara.
Alappuzha.
No.[protected], Mob. [protected], [protected].

thanking you.
Hari Kumar.K
Email. [protected]@ymail.com

I bought a RO Eureka Forbes Aquaguard Total Enhance model at a cost of Rs 13000 in the month of Mar-2012. While purchasing, sales executive told that it will filter 8000 Ltrs. After that cartridge to be changed which will charge 2000/-. Now it is not even 3000 ltrs water filtered. Service boy came and asking to change the cartridge at a cost of 4150/- plus 450 installation. Please beware such Eureka Forbes products. They tell something about product until you buy. After that they will charge you something

Please be careful before buying Eureka Forbes water filters, Initial product cost is Rs. 14000 and you have to spend Rs. 3900 for replacement of filters every year otherwise Rs. 4200 for annual maintenance charges which is not worthy for a middle class person. This will not be mentioned by Sales Persons. It is a 100% fraud

They say it has a life time free service and 1 year warranty but you will not get replacement of filters if gets repaired with in year. This is said by Customer Care when contacted.

After 1 year you have to take your product to their outlet to get it repaired and its not trusty and they could charge you for unnecessary product replacement parts. They may cheat you since you have no idea of what the internal accessories are.

In foreign countries the cities water treatment plants will have RO (Reverse osmosis) or better processes installed. In India these companies may pay bribe to politicians for getting not to include this process in water treatment plans so these companies get survived

I have purchased Eureka Forbes Amrit water purifier on Dec 29, 2012. Initially, it is taking long time to purifier water. Upon my complaint, their technicians came and spoiled the cartridge by pulling apart its layers. From that onwards, more water is leaking without purification. Eureka Forbes promised me on phone that they will replace the cartridge. I have been telephoning them and also emailing them for the last four months. They gave one telephone number to contact for replacement. His phone is [protected]. He initially said he does not have stock and asked me to wait. I waited for one month. Later, I contacted again Eureka Forbes. My question is how long I go on contacting Eureka Forbes? I have telephoned them for about 25 times so far. My time is very important. They gave to me customer id: [protected] and Eureka Forbes Help line[protected].

Y S Rao
C-177
IIT Powai
Mumbai-400 076

The after sales service of Eureka Forbes is the poorest that I have ever experienced. I purchased my Aquaguard Enhance RO water purifier through a sales person of Eureka Forbes in September 2011. The machine started giving trouble in December 2011. Though it was repaired by the service department, it kept on giving me trouble from time to time by way of giving poor quality water or not working at all sometimes. For the last 2 months the machine is behaving so erratically that I had to lodge service request 6 or 7 times, but still it is not working properly. Now it has stopped working at all. Every time I inform the call center that this is a recurring problem, they promise to send a senior technician but eventually the previous technician attends to the problem (though he tries his level best to solve the problem). I am having to pay more than Rs. 4000/- per year for the annual maintenance contract (AMC), but of what use? I
have decided to spread the word in my locality as well as through different consumer feedback & complaint websites, so that no one falls pray to the misselling of Eureka Forbes, apart from discouraging any visit of Salespersons of Eureka Forbes in my locality.

I Purchesed Eureka Forbes Wet and Dry Vacuum Cleaner on 18/03/13. Within two days of purchase the main pipe of the vaccuum cleaner was cracked. The Vaccuum Cleaner's guarantee period is not over. We have given complaint to customer care of Eureka Forbes. Complaint No. 70868691, and second Complaint on 31/03/13. my mob no. [protected]

Till date there has been no action against these complaints. Please do the needful as early as possible.

Dear sir,

We have purchased Eureka Forbes ENHANCE UV WP SYSTEM on 11.03.2013 , customer id no is [protected], order no is[protected], item code is GWPDENHUV00000.
It has not been even 1 month and the system is not working properly some dirty smell is coming from water after it comes from purifier. This is told to sales executive Mr SATISH PANDEY Mobile no:- [protected] from last 7 days and he is not responding to our complain. After drinking this water my mother is been hospitalized for 3 days..this is very serious and than too no one responding now what to do..?

Regards
Vinay Ganger
[protected]@yahoo.co.in
[protected]

I made a 3 year service contract for after purchase service with Eureka Forbes. Contract Receipt no. 18875478. Contract period: 22-09-11 to 21-09-14. But they have not responded to our multiple calls for servicing from June 2012. Finally we registered an official complain with their call center. Complain no. 7041963. Every time we call to ask about the progress the standard reply given to us is ’Ma’am the engineer forgot to get the spanner and hence cant open the machine.’ Numerous complains at the service center and follow ups have led to no results and the official complain has not made any difference.
Unless you wish to waste your time, energy and resources, by my experience i suggest that taking up any contract of servicing from them is of no use. Making a decent product is useless if you cannot provide proper after sales service. I would never want to recommend any product of this company to anyone simply because of my continual bad experiences with regards to after sales service.
The current status of my complain is that their service team is unable to track me. This despite the fact that i have given them my contract number, complain number, date and time of registering the complain, name of the customer care executive i spoke to and my contact details, including phone number and email id. Their replies are slow and unenthusiastic. Their carelessness has resulted in a risk of waterborne diseases for my family and their apathy has caused us mental trauma. I demand immediate action be taken by their personnel.

Myself Swapnil ,resident of Kalwa (W), Thane.
I have Aquaguard total Infiniti water purifier. I have an ongoing annual maintenance contract for 3 years.
My customer number is [protected].

I have put a service request for purifier cleaning and candle replacement on 19th March 2013. For doing so I called helpline +[protected]. The request number is 70613589.
I received a call from a technician on 21st March intimating that he'll be visiting my home for servicing.
I specifically told him to carry the service record card and his identity card while visiting my home.
I did this to avoid the unit to be opened by any unauthorized technician.
He said that the local service provision agency is changed and the records are not yet handed over. I said that he should tell his local agency to give me a call clarifying this.
I received a call from the local service agency's office on 22nd march clarifying the matter and the lady also request to cooperate and she'll be creating a new service record card. I agreed to it. Unfortunately I do not remember the name of the service agency the lady mentioned in the talk.

But no one came to my home for servicing. I kept calling the helpline number +[protected] asking for the status of request and literally pleading for doing the needful.
Despite several calls, No one turned up in my home. Finally I called +[protected] on 29th March and asked for the mangers on phone.
Every call the customer care representative forwarded, used to bounce off from the auto answering machine and used to get cut.
I called the aquaguard helpline 5-6 times on 29th March and finally got connected to a service manager. He apologized and said that he'll personally look into this manner.

The service manger also assured that under all circumstances servicing will be done before Monday 1st April
My request remained unattended till 5th April.
On 5th April I again called +[protected] and explained the status.
I was reassured that the servicing will be done on 5th April itself. Nobody came to my home for servicing.

On 6th April, I called +[protected] but the phone is temporarily out of service.
The call finally got connected and this time I said that In view of all the matter mentioned above, I am utterly disappointed. I have reached to a conclusion that the customer like me who has given a long term commitment is of least importance to Eureka Forbes.
I have wasted a lot of time, energy and money on phone calls and received only disrespectful ignorance from your side. I do not want to be engaged into any long term contract with Eureka Forbes.
I want a full refund of the entire amount paid as 3 year maintenance contract. Please do not make me report this matter to the consumer court.
I told them process the refund immediately. They apologized and gave a refund request number 88340616.

Since 19th march I have called Eureka Forbes helpline for at least 12-15 times.
I also sent an email to [protected]@eurekaForbes.com reporting this entire matter and didn't even receive an acknowledgement of my email.

Please help me get a full refund of the money I paid for 3 year AMC.

Swapnil Paingankar.
paingankar.[protected]@gmail.com