[Resolved] Eureka Forbes — Service in warranty period | |||
The water Purifier (Aqua Guard Enhance UV+) purchased on 26-April-2013 is malfunctioning often. The auto filling is not working properly for some times. In last 96 hrs. none attended to our lodged complaint[protected]. The net result is "NO WATER in House" . How can Eureka Forbes claim that they are the most customer friendly/focused company? Can any higher official reply to me the cause of delay in attending emergency service. If water is essential then this service is an emergency service. I am told that there was a new product launch ceremony and that's why this call is not attended. Is this not a funny reasoning??? Please check the complain n.o to find out delay in service. Is this a good healthy sign towards prosperity? Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
Comments
The service from Eureka Forbs is worst. I have entered into 2 years service contract expiring in July 2011. My water purifier is not working for the last six days. Eureka Forbes provides only call center numbers. They do not provide other numbers to contact them in case of no service. My repeated calls to the service centers have not yielded any result.
Biren Malde.
Biren Malde.
Eureka Forbes — service
hi have comlaint to Erureka forbes.NO.38 dt 8-9-2010, NO 90 dt[protected], NO 238 dt[protected], NO 57 dt[protected].but my complaint not done.Eureka Forbes — Service complaint
I have purchased an RO water purifier two years back,they have done the service in the first year and taken an amount of 3900Rs ,and the second consecutive year they again done service and taken an amount of Rs 3995 as annual maintenance cost ,and the very same day the machine stopped working.We intimated the service people many a time,they don't bother to come,
this is really embarrassing bcoz we r in no way hav any alternative.
Dear Customer,
We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Address and contact details so that we can look into the matter.
For any further assistance, please feel free to write in.
Regards,
Eureka Forbes Team
We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Address and contact details so that we can look into the matter.
For any further assistance, please feel free to write in.
Regards,
Eureka Forbes Team
Dear Customer,
We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem. Please let us know if you have any concerns.
Regards,
Eureka Forbes Team
We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem. Please let us know if you have any concerns.
Regards,
Eureka Forbes Team
Dear snita150658,
Please accept our apologies for the delay.
We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issues. We have made a note of your contact details. Our executive will fix an appointment at your convenience and resolve the issue at the earliest.
You can also write to us at [protected]@eurekaforbes.com.
Regards
Eureka Forbes Team
Please accept our apologies for the delay.
We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issues. We have made a note of your contact details. Our executive will fix an appointment at your convenience and resolve the issue at the earliest.
You can also write to us at [protected]@eurekaforbes.com.
Regards
Eureka Forbes Team
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Eureka Forbes — warranty without service
i had registered a complaint with eureka forbes 1 month back,for a defect part of a water purifier purchased some 4 months back with a 1 year warranty, till today there is no service technician at my home and the filter is not working from that day.only complaint numbers are provided by them.