Eureka Forbes / Water Purifier — High AMC, worst Service | |||
I purchased an automatic RO aqua guard thinking that this brand is a very old company in India. But after purchase now its like I have cut my legs with my own hands. Now I am trapped with poor service, poor customer care,very very costly maintenance fees(costly AMC). My story is, I purchased this product 2 years back around 14 k. Within warranty period every 3 rd of the month I need an maintenance of the filter. Then just in 11 the month, just before warranty period end the machine did not work properly, the service guy changed the filters including Ro filter inside the box. After 7 days again I got bad water. Then I complained again . Again the service person came after few days of complaint, the service guy told me that the ro filter is again not working, I asked him how come it is changed only 7 days back? He answered it is bcos of some other filter which is also not good has to be changed and which causes this ro filter also in bad position. Then I asked him boss this is only 7 days before you guys have investigated, and when you know that the some other units need to be changed including the to unit , why you did not changed it. Then he insisted me take the AMC as it is going to expire and they will change the whole filter units inside the box. Boss it is in warranty, sir. The units inside the box are not in warranty he replied. Then what comes in warranty, he told me that the electrical jnit s like motor comes under warranty only and if you tame AMC then only the filter units inside the box will be repaired. I am just shocked, the purpose for which I am buying a product is not in warranty, why the hell I have purchased this. Then I came to know that the to unit which they have changed last time Is a re cycled one. AMC is per annum is around 4000, which is just about one third of the price of the product, in 3 years it will go beyond the base product. Finally I paid thevAMC to rectify it , bcos its difficult to decide again to go for a new brand bcos it need to invest again around 15k. I will definitely change it next year. If you are planning don't buy this product, go for some other good brands which have lower maintenance year after year. There are good brands which need around 600 to 1000 with heavy usage of water. Checjbwith your friends. But don't buy Auaguard. Bcos this company knows water is very crucial for all, specially when you have kids. You can't compromise. But you should have peace of mind after purchase Was this information helpful? | |||
 22 Comments | |||
Comments
Eureka Forbes / Water Purifier — Deficiency in srvices
I I have paid Rs.1640/- for AMC of my water purifier, Compact model and my customer code is[protected] for the period 09.12.2006 to 08.12.2008.At the time of entering in to the AMC Eureka Forbes had assured that the machine will be serviced, the filter and coal changed every 6 months.
Since then they have come only twice. The first time was on the day the AMC was signed and the second time was in May 2007. The second time i had to call up the call centre 6 times before the machine was attended.
I had called up the eureka forbes franchisee at Dombivli B & C Enterprise to lodge the complaint on 05.03.2008 and found that they no longer looked after thakurli area. They gave me the number of Glide Enterprise. I lodged the complaint with them on 05.03.2008. They refused to give me a request No and have failed to turn up till date. Now I have lodged a request with the call centre on 20.03.2008, request no 80228677 with one Mr Nikhil. No one has turned up yet. I again called up the call centre on 29.03.2008 they assured me that my complaint will be attended the same day. They also refused to allot me a reference number.
No one has attended the machine till date. What should I do????
DTDC Courier is the worst one. I sent one courier to Nagpur in january which is missing n till date not received. In february I sent another to Latur it is also missing. I complained in Mumbai office then in Corporate n Head office in Bengaluru but in vain no bady is taking responsibility n not also attending my phone calls. I bacame very famous in their corporate office n mumbai customer care office so pls. never ever use this irresponsible courier service.
Bajaj allianz life has tied up with DTDC. I got one courier from BAL which was in worst condition to accept.
So friends bachna aise faltu DTDC se.
Bajaj allianz life has tied up with DTDC. I got one courier from BAL which was in worst condition to accept.
So friends bachna aise faltu DTDC se.
we are given AMC for water coolers with purifire to you. On telephonic discussion had with your representative regarding servicing of above machine, he will not able to give any feedback. At present our water cooler are under break down, so we requested to you kindly do the needful action on top priority.
We are waiting for you feedback and action.
Best regrds
S. M. Sakunde
Dy. Man.
We are waiting for you feedback and action.
Best regrds
S. M. Sakunde
Dy. Man.
Eureka Forbes — Dont buy water purifiers
Please dont buy eureka's water purifiers.Quality is worse.Service is als worse The quality & technology both are good . Eureka forbes is a co. which always upgrading its technology according to the quality & contamination of the water. it is a co. who always keeps delighted to is customers.
Eureka Forbes — Poor maint cover after AMC
I have RO plant of Eureka Forbes with AMC at AUND PUNE. There appears to be no trained mechnic of RO with them. They say that they have to get expert services from HQ. my RO is not working since last five days and there is no one to attend inspite of lodging complaint.Eureka Forbes / Water Purifier — smelly water
I had purchase the compact model in march this year and it started giving smelly water after hardly two months. Technician came and hopefully recfified the problem but he had made the PCB out of work. Another technician came with an old PCB as replacement on which I insisted for a new PCB which he did not do. The machine is nonworking for nearly two weeks waiting for the new part replacement.Eurecka Forbes/ Water Filter — Nil Service against AMC
THIS TO BRING TO UR NOTICE THAT WE ARE NOT BEING PROVIDED WITH ANY PROMISED SERVICE AGAINST AMC.WE HAVE MANY PRODUCTS OF EUREKA FORBES BUT ARE NOT BEING GIVEN ANY SERVICE.
OUR TWO NEW WATER FILTERS ARE NOT FUCTIONING ISPITE OF REPEATED REMINDERS & CALLS AGAINST OUR AMC FOR THE LAST SIX MONTHS NO SERVICE HAS BEEN PROVIDED
model: classic
unit no.1940
it is installed at my residence
THE SHELTER # 2237,SECTOR 15-C,
CHANDIGARH-160015
the other model installed is NOVA is having some Manufacturing defect which is there since installation & has not been attended to since installation
it is installed at
THE SHELTER (first floor) # 2237,SECTOR 15-C,
CHANDIGARH-160015
Kindly do the needful
regards
SANJEEV NEHRA
NEHRA FINANCIAL SERVICES
THE SHELTER # 2237,SECTOR 15-C,
CHANDIGARH-160015
MOB: [protected]
MOB. [protected] OFF.[protected] RES.[protected]
[protected]@yahoo.com [protected]@gmail.in
Eureka Forbes / Water Purifier — Useless product and Worst Service
I purchased water purifiers from Eureka Forbes on july 27th 2009. The company gives warranty for one year but within 3 months, the purifier has stopped purifying water and just passes on the water without filtering out the TDS and other salts. The company has not even turned out for the mandatory check after 3 months and even after numerous phone calls, they have not yet rectified the problem in the water purifier. The customer service personnel do not have the basic manners and decency in talking to a customer.FORBES/ Water Purifier — Worst Services
Respected Sir,Respectfully I beg to state that we had purchased Aqua flo Water Purifier on 04.10.2005. It was working properly. But last 3 months ago suddenly it was not working. So we had to contact with your representative at Asansole branch.They had taken it out for repairing purpose and assured us to repair as soon as possible.They had also assured to do the AMC on 22.10.2009 through the ROY REFRIGERATION, Dr. M.N. Saha Road (Hutton Road), Asansole -1. Phone:[protected]. The contact person is Mr. Maniklal Jana, Phone : [protected].We did all those things instructed by them, but till date we did not get any kind of response from their side.Actually they are making us fool day by day.We are very much disappointed for that.
We are submitting details Below for your kind perusal :
1. Machine Name : FORBES Aquaflo Water Purifier
2. Serial No.(M/C) : 2007102
3. Invoice No. : 672
4. Customer's Name and Address : Riddhi Management Ltd., C/O. Sunil Dutta, Dulmi More, Purulia
5. Dated : 04.10.2005
We request you to take necessary steps as the earliest.
Co-operation from your side will highly be expected.
Thanking you,
Yours faithfully,
Riddhi Management Services Pvt. Ltd.
Purulia
Eureka Forbes / Water Purifier — Instrument not working for the past thirty days for want of accessories and mechanic
I am using Aquaguard water purifier-Royale model. I have made service contract No.16640314 valid from 2.10.2009 to 1.10.2010 on payment of Rs.1050/- The instrument is not working since 15th January, 2010. The authorised service mechanic said uv lamp has to come from Trichy and went away. He returned with uv lamp four days back and found the push switch need to be repaired. Till date no mechanic has turned up in spite of remider phone calls.The authorised service centre is YALINI ENTERPRISES, 9, PANDIYAN NAGAR, M.C.ROAD, THANJAVUR-613007 PHONE:[protected]
I contacted the following numbers to do the service.
Aquaguard Thanjavur: [protected]
Aquaguard Trichy:[protected]
[protected]
No effective response came. Hence this complaint.
Eureka Forbes — Worst company brand service
I forgot to put my contact address: it's Plot No: 97, G-1, Karthik Homes, 4th Main road, Natesa Nagar, Virugambakkam, Chennai .I have a worst product of eureka Forbes. Competitors of eureka Forbes who read this message can call me on[protected] or mail me [protected]@hotmail.com & I am wanting some one who can offer me Buy back , & i would like to compliment with a BAD REFERENCE NOTE ON EUREKA FORBES /. which can be published against Eureka Forbes. I am frustrated.Pathetic india does not have provision to black list such companies for making customer's suffer .
Me too have pretty bad experience with Eureka Forbes. Government should ban this company from selling products
Eureka Forbes — Delay in Filter Change
I purchase Eureka Forbes Water Purifier, the product name is Aqua Sure Xtra. It is in Guarantee Period and within the gurantee period the filter got saturated. When I called their help line they say that they will response within 2 working days....Now 10 have working days have passed still they haven't approached me.Bhagyesh S. Kale - [protected]
I agree with the complaint that I have registered.
Dear Mr. Bhagyesh,
We have not heard from you for quite long. Kindly share your status.
Regards,
Eureka Forbes Team
We have not heard from you for quite long. Kindly share your status.
Regards,
Eureka Forbes Team
Eureka Forbes / Water Purifier — servicing
eureka forbs services at NAGPUR are totally collapsed since last 3 yrs is our experience .no body attends calls , evn manager nvr responds . office behaves like secret agency .... kik out ur leader here he spoiling ur reputation
for evry service u need to tke lot of follow-up ...
this nt personl expo , i knw so mny of this opinion strongly....
praveen bardapurkar
[protected]
Dear Sir,
Please accept our deepest apologies for the trouble and inconvenience we have caused you regarding the issue with your aquaguard.
We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issues as soon as possible. Please give us a chance to serve you better.
In order to solve your issue and prevent this problem from occurring again, we require your cooperation.
Please visit the service redressal page on our website: http://www.eurekaforbes.com/escalate-your-service-request.aspx and place your complaint online. Or provide us with your service request number if you have already registered a complaint with us
Service request number ______________________________
This way we can ensure that our customer service personnel will address your issue immediately.
If you have any queries about our product and services, please feel free to write into us at [protected]@eurekaforbes.com
We once again are truly sorry for the trouble you had to face.
Regards
Eureka Forbes Team
Please accept our deepest apologies for the trouble and inconvenience we have caused you regarding the issue with your aquaguard.
We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issues as soon as possible. Please give us a chance to serve you better.
In order to solve your issue and prevent this problem from occurring again, we require your cooperation.
Please visit the service redressal page on our website: http://www.eurekaforbes.com/escalate-your-service-request.aspx and place your complaint online. Or provide us with your service request number if you have already registered a complaint with us
Service request number ______________________________
This way we can ensure that our customer service personnel will address your issue immediately.
If you have any queries about our product and services, please feel free to write into us at [protected]@eurekaforbes.com
We once again are truly sorry for the trouble you had to face.
Regards
Eureka Forbes Team
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Eureka Forbes / Water Purifier — not solving problem
Yes, Eureka Forbes, which used to be a reputed company, has turned out to be a bunch of crooks. Once,this company pionereed in door to door marketing and trained well its marketing executives, in domenstrating marits of its products, now they appear in pionering after sales service segments, by training their service center guys to deceive customers and deny after sales service in such a way, that customer is discourage to contact them again. Because their intentions are clear in very first contact, they are not their at all to serve their customers, who are victim of their crooked salesmen's falls promices.Identical experience is with me. Vendor supplied Reverse Osmosis (RO) Water Purification System against cash payment, Eureka Forbes person who came to install, informed that sales invoice, warranty card etc will be delivered withing one week time through courrier. He provided 3 phone numbers of service center (of which one belongs to some innocent gentlemen, who is fed up of replying to callers that somebody has played with them, other too are attended after number of attempts) alongwith his own mobile number for after sales service. He warned that taste will feel bitter for a few days, but will get gradually OK. After using for a long time, taste of water is getting bad to worst, to the extent that we have now stopped using this water filter. Their service center says that they have no records of sales made to me, because vendor has not farwarded any sales particulars to them hence they are not in a position to serve (even listen) to me, though vendor givens proof of doing this. Invoice, Warranty & service cards promised to be delivered withing one week by courrier never delivered to me. The Eureka Forbes persons who installed equipment at my home, promises every time that invoice, services card, warranty card, will be delivered withing a day or too and equipment will be attended and served very soon. He promises to visit himself, but every time I contact him, he (reportedly) is out of station.
I am now fed up with attitude of their service center and sales person, and left with no option except to throw away their product, and look for some new product from a reliable company.
My experiance should be an eye opener for those who still trust on this old established company,that has now changed to a group of crooks.
Please be aware of risk involved in trusting Eureka Forbes any more.