[Resolved] Ezeego On Line Air Ticket Booking Website — Pnr number not allocated but payment deducted from my credit card | |
Dear Sir, I would like to brief you the incident happened to me on 26.05.10 as hereunder for your necessary action. I have booked my flight ticket on 14.05.10 through online Ezeego One Travel &Tours Limited and also I got the confirmation mail from their side along with the payment what they deducted from my ICICI credit card. My travel date was 26.05.10 from Guwahati to bangalore by JetLite flight at 03.25pm. Almost 13 days before the ticket was booked by me. On 26.05.10 I went to Guwahati airport and gave my e-ticket to the Jetlite counter to get the boarding pass after all checking formalities but the Jetlite official said that your name is not in our passenger list and requested me to verify with their ticket counter which is available in Airport itself. I went and checked with them and I found that there is no PNR number and ticket number is allotted to me while booking online through Ezeego One and I tried Ezeego customer care number [protected] but there was no response properly. Then I tried another number [protected] which was given in their website itself and I informed the situation and they agreed there was some mistake happened due to online booking and asked sorry for the same. Then I kept the line saying i am going to complaint in consumer court. Due to this i could not attend my meeting which was held on 27.05.10 at Bangalore and I got Memo for the same from my Boss. I really upset on their negligent and one more thing I booked my ticket on 14.05.10 itself for my 26.05.10 travel and on the same day the flight fare Rs.5691.00 was deducted from my credit card. My question: Why they have not allotted my seat even though there was the ticket availability 2. If it is one line error, why they did not find out and take the necessary steps on the same day. 3. If they did not allot the seat, why they have not yet returned my money. I kindly request you to please take some legal action on Ezeego one immediately and I kindly seek your help on this matter to punish them for this negligent. Please tell me if you need any further details on this matter, I will be producing the same immediately on hearing from you. Thanks & Regards, Gandhi.V [protected] [protected] [protected]@rinac.com Was this information helpful? | |
Complaint marked as Resolved
Ezeego One Travels & Tours Ltd. customer care service did everything in their power to resolve this complaint. All attempts to contact the client have failed. Therefore, this complaint has been annulled and must not be considered where company image and it's services are concerned. | |
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+91 22 6730 9400
+91 98 6756 5900 (Customer Care)
+91 22 6196 8888
Classique Center, 4th Floor, 26 Mahal Industrial Estate, Mumbai, Maharashtra, India - 400093
Greetings from ezeego1. Firstly please accept our sincere apologies for the inconvenience caused to you in your efforts to transact on our website.
Due to temporary link failure while the amount was debited from your account, payment confirmation from the system was not successfully transmitted due to technical reasons. As a result, there was a delay in identifying the transaction.
Refund of INR 5691.00 has been processed from our end on 06th June, 10. Kindly let us know if there are any issues pending resolution with us.
You can contact us at [protected]@ezeego1.com.
Thanking you for your patience.
Kind Regards
Team ezeego1