[Resolved] Ezeego1 — Cancellation Amount | |||
Hi, I booked the return ticket BLR - DEL - BLR from Ezeego1.com and they booked only the DEL - BLR ticket but not BLR - DEL. When i called them they says due to fare difference they can't book the BLR - DEL ticket. Okay then in that case they should simply return my money but no, they are charging me the the Cancellation charges as they says DEL BLR ticket was got booked. What the hell is that? They shouldn't have booked this ticket too as the onward journey tickets are not got booked. What's the mistake from my side? They should block the seat when I clicked on payment and if there is any fare difference then should revert back to me to the search page instead of letting me going forward to book the ticket!!!! ClearTrip, MMT and Yatra are far better then this.. They also offer 50% off on fare difference at those circumstances which are too very rare.. Guys please don't use this website for making the bookings... Fateh.[protected]@ezeego1.com and hiren.[protected]@ezeego1.com are the guys who couldn't help and also they don't know how to talk. All they know is just to say "Sorry". Pathetic Customer Care!!! Was this information helpful? | |||
Complaint marked as Resolved
Ezeego1 customer care service did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and it's services are concerned. | |||
 3 Comments | |||
Comments
Dear Mr. Bansal,
Greetings from ezeego1!
We understand from your review that the inconvenience faced by you was on account of booking failure that happened. We would like you to note that there are various reasons for a booking failure that happens. The failed message generates as a result of either link failure with our suppliers system or non availability of the requested seat at the time you submitted your Booking Request. We are sure that you will also agree that performance of external systems is not within our control. However, we understand that such technical issues adversely affect your experience on our site. We are closely working towards minimizing such instances.
The return sector was a confirmed booking and hence cancellation charges are applicable as per the airline rules.
We look forward to servicing you in the future, and assure you of our services at all times. Please feel free to reach out to us, should you have any concerns in the future.
Thanking you.
Kind Regards,
Team ezeego1.
Greetings from ezeego1!
We understand from your review that the inconvenience faced by you was on account of booking failure that happened. We would like you to note that there are various reasons for a booking failure that happens. The failed message generates as a result of either link failure with our suppliers system or non availability of the requested seat at the time you submitted your Booking Request. We are sure that you will also agree that performance of external systems is not within our control. However, we understand that such technical issues adversely affect your experience on our site. We are closely working towards minimizing such instances.
The return sector was a confirmed booking and hence cancellation charges are applicable as per the airline rules.
We look forward to servicing you in the future, and assure you of our services at all times. Please feel free to reach out to us, should you have any concerns in the future.
Thanking you.
Kind Regards,
Team ezeego1.
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+91 22 6730 9400
+91 98 6756 5900 (Customer Care)
+91 22 6196 8888
Classique Center, 4th Floor, 26 Mahal Industrial Estate, Mumbai, Maharashtra, India - 400093
Greetings from ezeego1!
We regret the inconvenience caused. The above mentioned details are not sufficient for us to resolve the issue. We request you to kindly provide us with the below mentioned details for us to investigate and revert.
1. Registered email id with ezeego1:
2. ezeego1 reference number (EZR):
Awaiting details from your end at the earliest.
Thanking you,
Kind Regards,
Team ezeego1