[Resolved]  Ezeego1.com — EzeeGo1.com ( Duping People )

To All.

I booked a domestic air ticket for me and my family (Total 4 passengers) on Ezeego1.com on Delhi-Indore sector on an Indigo Airlines flight. The booking was confirmed when i checked it on Indigo's Official Website.

After a few moments; when I checked my booking again on Indigo's Official Website; it displayed " CANCELLED".

I gave a call to Indigo's Customer Support ; who said it wasn't cancelled by them; but was cancelled by my travel agent; EzeeGo1 in my case.

I gave a call to EzeeGo1 Customer Helpline and they kept me on hold for an hour and their IVRS mentioned that a customer care executive would contact me soon. I was very much tensed as I had spent my hard earned money on it. I tried to contact them again and again; but that was a blatant attempt.

I was very much furious so I ringed their Mumbai Head Office; and the Night Watchman picked up the call and said there was no one to assist me; He gave me illogical reasons of not giving calls to the executives; He said " Bas, 2 log hai office ke andar aur bade busy hai woh " - His words

Imagine a company which guarantees 24X7 Support has just 2 people in their Head Office.

After coaxing him for 45 minutes; I finally persuaded him to hand over my call to their executives. But those executives failed to answer any of my queries and did not change their stand. He tried o enlighten me with a newer aspect of the story; He said the Airline has CANCELLED my booking; The reason he wasn't sure of. Imagine, they had no concern about my hard earned money and decided to play the same old "BLAME GAME"; by shifting the burden onto the Airline. One does not expect such an explanation from such a reputed company. They said they'll contact me soon after inquiry into the matter with 3-4 working days.

Their staff hasn't reverted back to me as per the promise. I have been a responsible and loyal customer of your company for almost a year and a half and this is what I get in lieu of my loyalty. I mean, No sane person would cancel his booking and then book the same flight on the same airline for the same day. Their staff comprises of the most irresponsible personnel, who do not even feel the need to reply to Emergency SOS Messages

INTERESTING FACTS:

• They guarantee Response to Emergency SOS Messages within 15 minutes; I didn't get one even after 10 days. I have no patience left now.
• I received an Confirmation SMS from the Airline on the next day my booking was cancelled.

All these people do is give me a call after a few days; giving frivolous reasons and trying to confuse me within the technicalities of the case. The problem still persists, whenever I call them they hung me up or no executive of there is available and later they do not call even after promises. They just prolong the case without even any valid justifications and replies.

Thus; I've paid Rs. 19080; i.e; Double the amount of original price Rs. 9540; for tickets on the Same Sector, Flight and Date of travel just because some error from probably EzeeGo1.com's or the Airline's end.

On top of it without even being given a reasonable opportunity of being heard,I have been told to bear Rs. 3000 as Cancellation Charges for 4 passengers. Which is not just morally wrong but unethical too.

SUMMARY:

Details: Airline: Indigo 6E-436

EzeeGo1 Reference Number : EZR[protected]/A

PNR: PHQ3EM

Amount: Rs. 9540 ( Paid through ICICI Net Banking through "EZICICIDOMJ"; Thus was entitled to Rs. 300 Cash Back on each passenger's ticket)