[Resolved]  Fashion And You — Shipment return delay

Fashion and You....NEITHER FASHION NOR YOU..I think this is the right name I must suggest them to use for their web site. I am so frustrated with their pathetic service and victim of the same for past one month.
I booked a shipment (Order # 1507249)as a surprise gift for my friend’s daughter. Even after mentioning his name clearly on the shipment address, they send the product with my name which was returned by the my friend’s mother as she was not aware of my name and thought it is for someone else. When I got to know about it I called up FNY to arrange the re-dispatch it by the courier company, in reply they ask me to call Blue dart customer service to arrange it by my own. Blue Dart advised that they receive no notification from FNY and as they are the shipper and no notification is available from their side they refuse to resend the consignment to the address again but resend it back to FNY on 28 Feb 2012.
Since then I am following up with FNY and exchanged almost 35 mails to either cancel the request and refund my amount or send the shipment on priority but every time when I drop them mail, in reply (auto reply) is just receive 48 hrs to reply my query. Whenever they reply it was just that they are following up with their so called return team to dispatch the order again. I don’t understand how far their return team is situated that they are unable to arrange proper feedback from them. May be they are situated at Antarctica that’s why they are taking that much time to get their reply but I must appreciate Blue dart, they manage to deliver the shipment back from Noida to Antarctica in just 1 day.
Last mail I receive from them on 21 Mar 2012 and now they are saying that the shipment was resent on 16 Feb but they are waiting for the shipment reference from their return teams. So far product is not delivered and AWB reference is not updated on their site. I have started using other online websites like Jabong, Yebhi or Flipkart but for the COD only at least my money is safe. I suggest all online shopping users to switch to the websites providing COD facilities. At least you need not to bother about your money in such cases.