[Resolved] Firstcry — Faulty product and excess amount charged

neha chugh

from Mumbai, Maharashtra

Address:

Delhi

I shopped PRODUCTS from www.Firstcry.Com and GoodLife.com dated 16th and 25th oct'11.
In the first instance, one of teh product was delivered faulty adn in the second instance, I was overcharged. as it was a cash on delivery.
My order nos are-4419411V[protected] and 4419411D[protected].

I had written complaints on both the occasions to first cry and had a follow up with the customer service representative in the second instance.

As if it is not there fault rather my fault as a customer.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Sachin .S

from Chittur, Kerala

Neha - Your Issues were resolved as you accepted Gift Vouchers in both the cases.

chitra1975

from Chennai, Tamil Nadu

My very first experience has been a nightmare. I had ordered for 3 pieces of clothing from first cry. I received a courier (first flight- who delivered only after repeated calls to them) which contained only 1 piece of clothing. When I complained to First cry about this omission, they said they had a problem at the warehouse level and they are sending the other 2 clothes. This time the package contained only 1 peice of clothing instead of 2. This time when i made a call, the customer service asked me to mail the picture of the package, which I promptly did only to be told by their customer service executives that they had sent all the items and there is no problem from their end and they are investigating it. Till date they have not resolved the issure nor have they refunded me for the clothing which they have not delivered.

Anyone who are planning to buy from First cry beware they are out to cheat you. If at all you really want to buy then opt only for payment on delivery. Please do not pay in advance.