[Resolved]  Ford Fiesta — Engine shutdown automatically

Address:

Tiruchirappalli, Tamil Nadu

Trusting the faith my brother had in Ford I purchased a Ford Fiesta model on 25th June 2007, from the authorized dealer Rock city Ford (A division of Susee group of companies) even though I posses so many vehicles of Honda, Mahindra and Toyota.
I was maintaining the vehicle as per the instruction given in the user manual the vehicle was under the care of the dealer. After driving 27000 kms I experienced a frequent engine failure which was rectified for the time being. The technical experts associated with Ford India ltd could not find the permanent solution for the same and finally replaced a new engine.
As per their advice my vehicle maintainer was the same dealers. Again on April 2011, the replaced engine started to malfunction in the same way which very badly affected my business schedules. As the respective representatives manager Mr.Krishnamoorthy, Supervisor Mr.Prithviraj and Chief mechanic Mr.Solomon were not able to find the solution for the problem. They have given me an option to exchange ford fiesta with Volkswagen (It is also their group of companies), which I didn’t agree.
My car was sent to the dealer more than 30 times-and many a times they have not even given me the job card, which cost me a handsome amount for replacement of spare parts. Finally they asked me to replace the clutch plate in the month of October ‘11 and it was also done immediately. Again I went with the same complaint to the showroom in the month of November’11.
The manager Mr.Krishnamoorthy, Supervisor Mr.Prithviraj and Chief mechanic Mr.Solomon requested to leave the car under their supervision for a long drive to study its problem which made me do the same. There was a long silence and when ever I break the silence, the standard answer was the vehicle is in perfect condition checking with the Management about the compliant.
Later when I am checking status of my car, they informed that my engine was ceased. We came to understand from our sources the actual problem why the engine got ceased. I have not taken the vehicle from the dealer. Through your call center I managed address the fact to the customer care manager Mr,Sudalai and I was waiting for the reply from Mr.Sudalai.


Mr.Sudalai, instead of solving the problem, he is trying to find fault with me. In this situation I need one of your senior managers to solve the complaint. I find no other alternative other than bringing the issue to surface in a press/media meets along with my brother.

Regards,

Selvakumar