[Resolved]  Ford Figo — Poor customer care after sales

Address:

Mumbai Suburban, Maharashtra

Bought Ford Figo ZX (Petrol) from Wasan Ford on 5th July. Insurance company decided by them was Bajaj Alliance which is to give 3 year cover to vehicle.. Just in 20 days ,car meet with an accident ,a bang from the rear vehicle as cars ahead were at stand still.It was my worst rainy day, 26 th July ,I managed to drive in heavy traffic with the accused driver to Panthnagar police station and lodged a complain in written form to prove that I was not at fault for the damage to the new car.With all the Paperwork I submitted car to Ford Workshop at Deonar To my surprise , days passed to get its evaluation for the damage,Finally after the supervisor of Bajaj Alliance evaluated ,i have been asked to shell Rs 7000 and informed that it would take more than 10 days. I find this injustice for all efforts i took to prove that i am not at fault.
I seriously feel this a serious alliance with insurance to extract from customer, who have faith in sales people .,who pass on the matter with no communication to help us.
Ford improved after sales is only a let down for new customer like me,
Shall keep updates to any better service in near future.

Dr.Leena Nayak