[Resolved]  Future Generali Car Insurance — Car Insurance claim not settle

Address:

Gurgaon, Haryana

I take the car insurance from Future Generali through Mr Raj (Agent of Delhi – Saket branch, Religare Finvest Limited, D3, P3B, District Centre, Saket, New Delhi-110017). I had given the engine no. & chasis no. of my new car - Chevrolet beat to Mr raj & he did the insurance but after 1-2 days my car dealer (Apex Auto – Gurgaon) informed me that there was the dent on the car roof, so they changed the car. Accordingly Apex Auto gave us the new engine no. & chasis no.. Whole story was informed to Mr Raj & new Engine no. & Chasis no. was also provided to him on mail. He assured us that there is nothing to worry about as he will do the endorsement from his side. But now when I went to claim the insurance on 30th may, surveyor told us that engine no. & chasis no, is different on RC & insurance copy; contact the person who did the insurance. We went back to Raj on the same day 30th May & informed the whole story to him. He again said that there is no problem & he will do endorsement & our claim of Rs 7152 will settle in 2-3days. But now he stopped picking our calls from the last 3-4days. Now I got hopeless & exhausted in doing the numberless follow ups with Future Generali to settle this claim of very small amount & decided not to take any kind of insurance from Future Generali. But my question is: why the customer will suffer because of the mistake of any agent of Future Generali. If he did any mistake than may be he has to take the lead & solve all the problems instead of keeping mum & waiting for insurance to expire. May be there will be some procedure to track this to avoid any customer harassment & future generali has to take the action against such agents.