Future Generali — After sale service

Same kind of misselling/fraud of the policy( no 01368342/[protected] happened with me. they are not ready to pay my refund premium amount as i told them a lot times over mail and call, that this is fraud case happened with me and i don't want to continue with you fraud peoples but still they are not providing my refund amount (90k).
Such a fraud group of peoples. Please stay away from these fraud peoples. Never suggest their name to anyone.

Every time they are just showing the section no. of the Insurance Act. etc. but why they are not understanding that if we know and understand these acts, then why we go with such fraud companies.
looking for help .

Future Generali — not giving my payment back

I HAD DONE 1 POLICY OF FUTURE GENERALI BUT DUE TO SOME REASON I HAVE SURRENDERED THE POLICY WITHIN 12 DAYS OF THE POLICY GENERATION DATE.NOW THEY ARE NOT GIVING MY MONEY BACK....PLEASE DO THE NEED FULL

I have taken a policy from you on 26.07.2011.(Dream Guarantee Plan)
Policy No.00851358.Receipt No.11375688.
For this purpose your Financial Planning Associate Mr.Jitendra Kumar Tripathi & Mr.Prakash Jha met me and gave me the clarification about the plan and that time they assured me that a special offer is going on i.e.. if I would invest Rs.16000.00 at a time the company will provide free gift scheme which includes
1.One Branded Shirt.
2.One Mobile Phone(With Latest Features)
3.One wireless optical Mouse.
But till date I have got only one shirt and afterwards whenever I try to call to Mr...Tripathy(No.[protected]) or Mr.Prakash Jha(No.[protected]) they never pick up the phone and try to avoiding me.These are all old story & so :

1.In this circumstances I need to withdraw my policy

2 I do not have any further interest in your company.

Please send my money back at the earliest by the mode of chque or draft
to the address given below or you can transfer it directly to my account.

Address:
Amit Jyoti Banerjee,
D-294, Nawada housing complex.Behind Barat Ghar.New Delhi-110059.

OR

to my permanent address i.e
C-1/34, Sector-55, Noida.Dist.G.B.Nagar.U.P.201301.

Please resolve the matter with in 7 days & no further discussion will be entertain by me.This is my final decision.

If I will not get back my money I will go as far as possible.You can check my profile in any social media to understand my reach.

Thanks & regards,


Amit Jyoti Banerjee

Phone No.[protected].

Dear Mr. Banerjee,
This is with reference to your email dated March 13, 2014 regarding policy no 00851358.
We value your association with FGI, and look forward to be your preferred insurance partner.
We look upon you as one of our valued customers and appreciate your feedback in helping us to take steps towards improvement.
In this connection, we wish to bring to your notice the provisions of section 41 of the Insurance Act, 1938. The relevant portion of the section is reproduced here for your ready reference.
“No Person shall allow or offer to allow, either directly or indirectly, as an inducement to any person to take out or renew or continue an insurance in respect of any kind of the risk relating to lives or property in India, any rebate of the whole or part of the commission payable or any rebate of the premium shown on the policy, nor shall any person taking out or renewing or continuing a policy accept any rebate, except such rebate as may be allowed in accordance with the published prospectus or tables of the insurer.”

For the complete section, please refer to the copy of the application form signed by you, which is annexed to your policy document.

In keeping with the provisions of the above law, which prohibits both offer and acceptance of rebates, we assure you that an appropriate investigation and action would be taken in the matter of your agent’s offer of rebate as reported by you.

Further we would like to inform you that as per your communication with us on January 10, 2012 you had confirmed that you would like to continue with the policy and have no concerns with regards to the policy. Hence we sincerely regret that we shall be unable to have the policy cancelled.
For further assistance, please feel free to write back to us we shall be glad to assist you or contact us on our Customer Service Help line numbers[protected] from Monday to Saturday 8 am to 8 pm.
Assuring you the best of services.
Request: To ensure prompt services, we request you to please do not change the subject line for future communications.
Yours sincerely,
Vinita Crasto
Customer care Team
FUTURE GENERALI INDIA LIFE INSURANCE COMPANY LTD
-----Original Message-----
From: Amitjyoti Banerjee ([protected]@gmail.com)
Date: Thursday, March 13, 2014 04:46 PM
To: Care ([protected]@futuregenerali.in)
Subject: Policy No.00851358.Receipt No.11375688.

Dear Sir,
I don't care about the policy law etc, which you have mentioned in your letter I just need my money back & this is my final decision.

Do the need full.

Thanks,

Amit Jyoti Banerjee

[protected]

Further as you have written" Further we would like to inform you that as per your communication with us on January 10, 2012 you had confirmed that you would like to continue with the policy and have no concerns with regards to the policy."

In that communication some lady has assured me that my problem will be short out as early as possible but after that nothing has happened

On 13th March I have mailed you & today 22nd March so on & from Monday i.e 24th March I will start my way to recover my money from you if I will not get any positive response from your end.

Thanks,

Dear Mr. Banerjee,
Sub: Cancellation - Policy no. 00851358
This is with reference to your email dated March 22, 2014 regarding cancellation of policy no 00851358.
We have reassessed your case and we sincerely regret that we are unable to accede to your request for a cancellation of the policy and refund of the premium paid by you, as it has past the ‘Free-look’ period.

We would like to assure you that the same is in line with the dispatch details shared with you earlier and as per provisions laid down by IRDA.
Further we wish to inform you that our decision in this regards is final and if you are in disagreement of the same you may escalate the matter to Insurance Ombudsman and we shall adhere to the decision provided by the Honorable Ombudsman.
We therefore request you to keep the policy in force by payment of regular premiums since this life insurance policy offers valuable life cover/maturity and/or investment options for you and your family.
For further assistance, please feel free to write back to us we shall be glad to assist you or contact us on our Customer Service Help line numbers[protected] from Monday to Saturday 8 am to 8 pm.
Assuring you the best of services.
Request: To ensure prompt services, we request you to please do not change the subject line for future communications.
Yours sincerely,
Shilpa Thombre

Dear Sir,

This is with reference to my chain emails regarding policy no 00851358.with futuregenerali group.
In spite of my repeated request they are denying to pay me back my Rs.16000.00.whether I have never committed to continue my policy with them.

The chain mails are self explanatory.

My kind request to you please look after the matter thus I can get back my money.

With regards,

Amit Jyoti Banerjee

Phone No.[protected]

I have also lodged a complain to IRDA but nothing has happened till date