[Resolved] Hathway Internet India Mumbai — Connectivity problem | |
From: Helpdesk <[protected]@hathway.net> ▼ 30 Apr 09 06:49 PM Previous Mail | Next Mail To: alexander fernandes <[protected]@rediffmail.com> Subject: Re: Re :Re: Re :Re: Re :Re: Re :Re: Re :Re: Fw :Connectivity Problem Account number 223493 ▼ Note: To help protect your privacy, images from this message have been blocked.View images | What is this? Dear Customer, With reference to the below mail, please note that the below mail has been forwarded to our Technical department who will revert back to you with the status. For any further assistance, please feel free to get back to us. Thanks & Regards, Helpdesk ----- Original Message ----- From: alexander fernandes To: [protected]@hathway.net Sent: Thursday, April 30, 2009 1:37 PM Subject: Re :Re: Re :Re: Re :Re: Re :Re: Re :Re: Fw :Connectivity Problem Account number 223493 Attention Help Desk... Gentleman/Lady, My Patience is running out...It is almost over 4 weeks now and your deoartment has not yet been able to fix my connectivity problems...None of you reverted back to me after my last complaint...Is there any way I can get in touch with somebody higher up to register my grievance and find a permanent solution to this problem...Very conveniently I get an Invoice for renewing my subscription without paying any attention to my connectivity problems...From the usage of my internet you can see that I have been genuinely facing this problem...Please do something and get this problem fixed at the earliest, as it is making me upset, crazy and hyper...with the service I am getting from your side... Never expected to get such mental strain from Hathway in rectifying this problem. Alexander Fernandes On Tue, 28 Apr 2009 15:54:41 +0530 Helpdesk wrote Dear Customer, With reference to the below mail, please note that the below mail has been forwarded to our Technical department who will revert back to you with the status. For any further assistance, please feel free to get back to us. Thanks & Regards, Helpdesk ----- Original Message ----- From: alexander fernandes To: [protected]@hathway.net Sent: Tuesday, April 28, 2009 2:41 PM Subject: Re :Re: Re :Re: Re :Re: Re :Re: Fw :Connectivity Problem Account number 223493 Hi Help desk, Still facing the same problem of Connectivity, even after some one from your Mira Road coming to check the problem...Please fix this problem at the earliest...Send someone who knows how to tackle the problem...Alexander FernandesOn Sun, 26 Apr 2009 20:10:02 +0530 Helpdesk wroteDear Customer, With reference to the below mail, please note that the below mail has been forwarded to our Technical department who will revert back to you with the status. For any further assistance, please feel free to get back to us. Thanks & Regards, Helpdesk----- Original Message ----- From: alexander fernandes To: [protected]@hathway.net Sent: Sunday, April 26, 2009 8:07 PMSubject: Re :Re: Re :Re: Re :Re: Fw :Connectivity Problem Account number 223493Attention Help Desk, This is to inform you that the problem of Connectivity from your side has still not been resolved...as per your instruction my engineer came and checked the PC for connectivity and he finds no problems from our side...it is mainly the binding problem from your side...nothing is resolved over the phone please...hence I request you to kindly send an Engineer from your side to our residence at the earliest to resolve this problem once and for all...For your information I have never faced this problem for the past three years...it has started only after my DNS Server and IP Address was set to Automatic...Please resolve this problem permanently by sending an Engineer from your side...as I am facing a lot of problem conducting my business from home..Thanking you, Alexander Fernandes.On Sun, 19 Apr 2009 15:12:31 +0530 Helpdesk wroteDear Customer, With reference to the below mail, please note that the below mail has been forwarded to our Technical department who will revert back to you with the status. For any further assistance, please feel free to get back to us. Thanks & Regards, Helpdesk----- Original Message ----- From: alexander fernandes To: [protected]@hathway.net Sent: Sunday, April 19, 2009 3:02 PMSubject: Re :Re: Re :Re: Fw :Connectivity Problem Account number 223493Hello Help desk, Still the problem has not been resolved...I had to call again at 2.35 pm today for no connectivity and spent almost 25-30 minutes on the phone... ThanksAlexander FernandesOn Sun, 19 Apr 2009 08:20:42 +0530 Helpdesk wroteDear Customer, With reference to the below mail, please note that the below mail has been forwarded to our Technical department who will revert back to you with the status. For any further assistance, please feel free to get back to us. Thanks & Regards, HelpdeskDear Customer Register Yourself & Pay your Bill or Renew your account Online, for further details pls visit www.hathway.com ----- Original Message ----- From: alexander fernandes To: [protected]@hathway.net Sent: Saturday, April 18, 2009 6:37 PMSubject: Re :Re: Fw :Connectivity Problem Account number 223493Hello Help desk, It is the same story again...still have to call Customer service for reconnection...Is it possible to solve this permanently...Except some concrete and permanenet solution from you for this problem...ACTION PLEASE>>>>>>>>>>>>>>>.Alexander fernandesOn Sat, 18 Apr 2009 11:45:11 +0530 Helpdesk wroteDear Customer, With reference to the below mail, please note that the below mail has been forwarded to our Technical department who will revert back to you with the status. For any further assistance, please feel free to get back to us. Thanks & Regards, Helpdesk----- Original Message ----- From: alexander fernandes To: [protected]@hathway.net Sent: Saturday, April 18, 2009 11:40 AMSubject: Fw :Connectivity Problem Account number 223493Note: Forwarded message attached-- Original Message --From: "alexander fernandes" To: Subject: Connectivity Problem Account number 223493 Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
31 Comments | |
Comments
hathway net provider — No Connection
when i call them they immediatly come(on 6th oct)(nearly 20 mins)and collected money from me .They not provided net connection until now(9 th oct)i think hyderabad hathway is not bothering about that.
it is worst thing to be happen it will also create negative talk to the hathway
Hathway — Net Complaint
From 1 week the net is not working and the net is very slow every time. Because of slow net the my important work is stopped is difficult to work on the computer because of the slow net . So i request you to solve my problem. Hi Alex,
I guess you should file a complaint against them at Consumer Court, you will get good results. My legal deparment is planning to do so..
I guess you should file a complaint against them at Consumer Court, you will get good results. My legal deparment is planning to do so..
Hi,
I Had same problem with these Hathway People. I dont understand how these buggers function. their backoffice is stupid. I took new connection 1 monthback their people came to my hoem & took the check after 10 days their engineer arrived with modem & did the cabling (their stupid coaxel cable).After that guys belew men since two months after installing the modem i still dont have internet connection. I always call their call center but they give me false promises like above email.I am not the one in my entire bulilding they have same problem. SO my suggestion is Never go for Hathway please please keep them away.
Regards
Santosh
Cell - [protected]
I Had same problem with these Hathway People. I dont understand how these buggers function. their backoffice is stupid. I took new connection 1 monthback their people came to my hoem & took the check after 10 days their engineer arrived with modem & did the cabling (their stupid coaxel cable).After that guys belew men since two months after installing the modem i still dont have internet connection. I always call their call center but they give me false promises like above email.I am not the one in my entire bulilding they have same problem. SO my suggestion is Never go for Hathway please please keep them away.
Regards
Santosh
Cell - [protected]
Hathway Internet — internet
i took new internet connection from hathway i took the plan unlimited 128kkbps from starting onwords i am not getting internet properly especially in the earlymorning and in the afternoons i am not getting internet my cust.code is511688. so plz check my problem quickly thanku. This is absoulately right. Hathway internet is not providing there service as they should and come with invoice on time. Nor any one is paying attention on your complaint. No body picks up phone and even if they do, they never solve your problem.
I am thinking of discontinue hathway.
Swati kothari
account no 73751
I am thinking of discontinue hathway.
Swati kothari
account no 73751
respected sir,
My account no 422472.i want to know why u r not sending my postpaid bill, last month i paid excess money with out bill i drop the cheque amount 552.now this time also u r not sending my bill, still i drop the cheque amount 496 date[protected].So please kindly send my bill before due date otherwise next i can"t pay other excess money. So please give favour and i request u to send me a new email-ID or password.give me response as soon as possible.
thanking u
with regards
s.m.ishaque.a.aziz
My account no 422472.i want to know why u r not sending my postpaid bill, last month i paid excess money with out bill i drop the cheque amount 552.now this time also u r not sending my bill, still i drop the cheque amount 496 date[protected].So please kindly send my bill before due date otherwise next i can"t pay other excess money. So please give favour and i request u to send me a new email-ID or password.give me response as soon as possible.
thanking u
with regards
s.m.ishaque.a.aziz
From 1 week the net is not working and the net is very slow every time. Because of slow net the my important work is stopped is difficult to work on the computer because of the slow net . and disconecting every 5min and we have so many problems plz immedietly So i request plz immedietly you to solve my problem
This is absoulately right. Hathway internet is not providing there service as they should and come with invoice on time. Nor any one is paying attention on your complaint. No body picks up phone and even if they do, they never solve your problem.
i am sending email to "sarita" of hathway from 2 days that i want to pay online and renew my account but when i went to payonline option and put my password it is showing the message that the password is invalid or your account is locked.
I am thinking of discontinue hathway.
i am sending email to "sarita" of hathway from 2 days that i want to pay online and renew my account but when i went to payonline option and put my password it is showing the message that the password is invalid or your account is locked.
I am thinking of discontinue hathway.
RESPECTED SIR,
MY ACCOUNT NO. IS 600046.
REGISTERED ON NAME JATAN BHUTA.
I WOULD LIKE TO TERMINATE(DISCONTINUE) YOUR INTERNET SERVICE FROM NEXT MONTH I.E FROM 1ST
MAY ONWARDS.
I REQUEST YOU TO RETURN MY DEPOSITED AMOUNT.
MY ACCOUNT NO. IS 600046.
REGISTERED ON NAME JATAN BHUTA.
I WOULD LIKE TO TERMINATE(DISCONTINUE) YOUR INTERNET SERVICE FROM NEXT MONTH I.E FROM 1ST
MAY ONWARDS.
I REQUEST YOU TO RETURN MY DEPOSITED AMOUNT.
This is absoulately right. Hathway internet is not providing there service
My Account no. 119096
We are having 1 MBPS Line It provide me the 1:4 Connection.
During Sale of the Product they Says We will give u best Speed
Now I m Receiving Dwonload Speed of 50 to 60 Kbps.
Very Much Upset with Backend team with Their rude Answers.
Will not Suggest any one for Hathway in future.
We had Paid 1 year full payment.
What We can do now.
Where to Complaint.
What Means 1:4 Connection in 1 MBPS Line.
My Account no. 119096
We are having 1 MBPS Line It provide me the 1:4 Connection.
During Sale of the Product they Says We will give u best Speed
Now I m Receiving Dwonload Speed of 50 to 60 Kbps.
Very Much Upset with Backend team with Their rude Answers.
Will not Suggest any one for Hathway in future.
We had Paid 1 year full payment.
What We can do now.
Where to Complaint.
What Means 1:4 Connection in 1 MBPS Line.
MY NET IS NOT WORKING SINCE YESTERDAY NIGHT AS IT IS SHOWING THAT IT HAS LIMITED CONNECTIVITY OR NO NETWORK ACCESS WHAT SHOULD I DO EITHER UR PEOPLE CANT COME SO PLEASE SEND ME THE SETTING REQUEST OR COME TO MY PLACE TO SET IT PERMANENTLY I M IN USE WITH IT VERY MUCH I KINDLY REQUEST TO TAKE A QUICK ACTION AS SOON AS POSSIBLE .
hathway net — very slow net
very slow disgusted net .we are wasting r money over here but no response
plz do something
u have 2 pay in big amount
all rubbish service ........
i cannot open yahoo page please tell what problem are there..recently start a yahoo page but day after tommorow page are not open..and i registered my complaint in call centre..but they dont answere..it
i have same problem today 29 june, i have also not pay online through hathway online payment gateway. and my id locked. what is thing. and i had called three times about net renewal quiry but no response given me. this is bad service. why one not attend the phone or personel quiry.
anand kumar
account- 715365
anand kumar
account- 715365
Hathway — No net connectivity
Hathway net connection problem:I had given my internet account renewal check on saturday 30th July 2011 and Hathway representative promised that internet will start working within 1 hour. I check after 1 hour and it was not started. So I called up the call center and the representative again told me the same answer and she asked to check after half an hour. I switched off the modem for 10 mins as per the discussion with the representative and checked after 10 mins and still the internet was not started. Again I called up the call center and the same commnucation has happened. Again the representative asked me to wait for 10 mins and check the ner connection. The whole day on saturday internet was not started.
My important time has been wasted just because of false promises of hathway representatives. Also, the service and communication of the representative was very unprofessional.
Hathway Internet — Non connectivity for 4 months
I have been using internet services for quite a few years. Hathway has flaws. on regular basis the internet services do not function (no connectivity) for few days to maximum of a month. Earlier they would compensate by carrying forward the usage. Now since over 4 months i have been complaining regularly and there is no results. they have given a deaf hear to my complaints. hoping for some positive response.My account no. with hathway is 90522.
i have talked to mr. ravi who is available on[protected]. he is the incharge. 2 days back he reassured me about the service starting in 48 hours. the time is up and the status is status quo.
it is Mumbai and not Meghalaya. please get it corrected.
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Company — drop up box not working
drop box in chennai anot working they are not taken the check properly and they are late credited.with regards
s.palanisamy