[Resolved]  HDFC Bank Bank Credit Card — Fraud on Credit Card

Hi Pehredar,

This is in reference to my HDFC Card Number : [protected].
There was few fraudulent charges on Credit Card on 03/05/2009 by the Merchant name of AUTO CARE-PETROL FARIDABAD Rs 1107 & Rs 1025. I was out of town in that week with my family. Once I get to know the charges on my credit card I called Customer Care for the same & request them to close my card.

I spoke to customer services manager Kavita & she said the charges will be investigated n will be taken off from my account if found incorrect & told me not to make further payment on this bec this process will take maximum 45 days.

Days were keep on passing but there was no clue for my complain lodge to them.

One day an executive visited my place & asked me to filled a form.

I did that & gave him the copy of my credit card with the written letter too.

But after few days I called CC but they said they didn't received any of my information.

So I again faxed them the proof.

It was more then 6 months & nothing happen till that day.

I was keep on getting collection call from the recovery department & bad people was frequently visiting my home for the amount.

After few months I got the statement from the bank showing that the charges has been reversed to me but they were not ready to take off the Late fee & Finance Fee.

I wanted to pay off the balance which I used without LC & FC but they were not ready to cooperate with me.

Then what most shocking happened was that after few months whose charges which was reversed was again charged in my statement.

Now I am getting regular call on this & they are ready to settle my account for Rs 2000.

But I want you to please help me in this because if I will go for the settlement then my credit history (CIBIL) will be effected.

If you could help me out in resolving this issue via getting my LC & FC removed from my account so that I can pay Rs 2619.24 for my usage then it will be a great help for me.

Regards,
Aashish Verma
[protected]
[protected]@yahoo.com

----- Forwarded Message ----
From: Aashish Verma <[protected]@yahoo.com>
To: [protected]@hdfcbank.com
Cc: HDFC Bank <customerservices.[protected]@hdfcbank.com>
Sent: Sunday, 28 September, 2008 4:00:30 PM
Subject: Re: 'HBL=[protected]' Fw: [protected]


Hi Mr Giridhar,

I got a letter from your department about my outstanding of Rs 4644.69 on my credit card ([protected]). Though i got a credit for the fraudulent charges on my account but as it was instructed to me by the Customer Service Manager for not to pay ANYTHING on my card till the time investigation is going on. I did the same. Now as the card is permanently suspended so i want to clear my outstanding balance done by me for Rs 2619.24.

So in that regards please review my account my process the waiver of all the Late Charges & Finance Charges levied on the account & send me a new stmnt so that i can pay.

OR ELSE U WONT GET A SINGLE PENNY !!!


Regards,
Aashish Verma


----- Original Message ----
From: Aashish Verma <[protected]@yahoo.com>
To: HDFC Bank Credit Cards Support <customerservices.[protected]@hdfcbank.com>
Sent: Wednesday, 27 August, 2008 12:46:08 PM
Subject: Re: 'HBL=[protected]' Fw: [protected]


Hi,

I spoke with Risk department & they r saying to lodge a complain again so that the case can be refereed to risk dep again.

Plz do the needful

Attention : Kavita (CS Manager)

Regards,
Aashish Verma




----- Original Message ----
From: HDFC Bank Credit Cards Support <customerservices.[protected]@hdfcbank.com>
To: Aashish Verma <[protected]@yahoo.com>
Sent: Tuesday, 26 August, 2008 12:14:48 PM
Subject: RE:'HBL=[protected]' Fw: [protected]


Dear Mr. Verma,

We thank you for writing to us.

We observe that you have been greatly inconvenienced and we sincerely regret for the inconvenience caused to you.

We understand your concerns regarding the fraudulent transaction. We would like to inform you that we are looking into your query sincerely and will respond to you shortly. We request you to kindly bear with us in the interim.

Incase you seek further assistance or clarification please feel free to contact our Customer Service Executives at any of our 24 hour Call Center telephone numbers mentioned in the below URL.

http://www.hdfcbank.com/personal/cards/popup_ccnumbers.htm

Assuring you of our best service at all times.

Regards,

Rajeshwari
Customer Service Officer

[protected][protected][protected][protected][protected][protected]
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----- Forwarded Message ----
From: Aashish Verma <[protected]@yahoo.com>
To: HDFC Bank <customerservices.[protected]@hdfcbank.com>
Sent: Saturday, 23 August, 2008 11:22:25 AM
Subject: Fw: [protected]


Any Updates on my credit card ?????????????????????

Regards,
Aashish

[protected]


----- Forwarded Message ----
From: Aashish Verma <[protected]@yahoo.com>
To: customerservices.[protected]@hdfcbank.com
Cc: [protected]@aajtak.com
Sent: Saturday, 19 July, 2008 7:35:26 PM
Subject: Fw: [protected]


Hi,

This is to inform you that its been more than 3 months i have still not got any revert abt my Credit Card Fraud Status & ur collection agency is calling me harassing /abusing me & my family. I would request you to let me know the status ASAP.

Collector Name # Shyam Lal Chaudhary from Connaught Palace(New Delhi)
Phn Numb #[protected],[protected],[protected]

Regards,
Aashish

[protected]


----- Forwarded Message ----
From: Aashish Verma <[protected]@yahoo.com>
To: HDFC Bank <customerservices.[protected]@hdfcbank.com>
Sent: Sunday, 22 June, 2008 7:43:14 PM
Subject: [protected]


Hi,

This is to inform you that i have already reported fraud on my credit card ([protected]). I have also faxed you the proof but now i have got the new statement in which there is Late Charges & Finance Charges.

People from your collection department are coming/calling me & harrasing me.

Plz review my account and let me know the details abt the same ASAP.

Feel free to revert on [protected] from 4 PM to 4 AM IST

Regards,
Aashish