[Resolved] HDFC Bank — HARRASMENT DONE BY HDFC-RAJOURI GARDEN COLLECTIONS DEPT(N.DELHI)
This is in reference to my Credit Card settlement.This card is been lost long time back & Iam trying to settle in one shot payment since 5months now.I have been very frustrated & tortured by your reputed HDFC bank.Every collections branch wherever my Acct has been transferred I have tried calling & ask them to seetle this out.They just use to say that make this much payment & then we would provide you the Final letter next month.
Like this, months has just passed .And now HDFC bank has taken my last nerve, when this mont on 3-Dec after making the payment of Rs.4800 as told by NIHARIKA CHOUDHARY(Rajouri Garden Branch.N.Delhi.She assured that after making the payment they would provide the Full & final letter of remainig Rs.22, 000 on Saturday(05-Dec).As I had already paid more then Rs.22, 000.However, on the contrary Rs.47, 4000 from my savings account was placed on hold by this credit card dept.I have spoken to each & every Manager of that collections branch i.e.Hardeep Singh, Anuj Choudhary, Puneet Oberoi.Nobody has helped me at all.They just always hung up on me or they just say that they will release it tomorrow.Now, today is 11th of Dec & if this matter is not settled till 18th-Dec then who will repay the money.That is my har earned money.Not to mention the Card was used by an METLIFE Agent witjout my consent.As he just enquire about the policy & took my card #.Metlife has given me the check of Rs.50, 000 but it took months to clear. I have a letter from METLIFE INSURANCE to proof it.I have recorded calls from HDFC Collections dept & customer care reps also along with the interaction with Hardeep Singh, Anuj Choudhary, Puneet Oberoi.
Iam so disheartened by the pathetic customer service, HDFC doesn't have humanity at all.
I request you to please try & understand my situation & look in to the matter ASAP as I dont have time also.If my Amonut of Rs.47, 400 is used by HDFC then I would be bound to report it not only to the consumer court but also to the National News channels with all the Interactions which is not at all good very obvious for HDFC's side.
This is my last hope I kindly request you to please help & release the block & hold from my savings account.
Complaint marked as Resolved Aug 14, 2020
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