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[Resolved]  HDFC Bank — Complaint against HDFC bank

Respected Sirmadam

This is regarding the miss-behavior against me by GANDHINAGAR G-5, HDFC Branch Employees.

As I have a HDFC Bank Salaried Account from Last more then 2.5 Years. My salary A/C no. [protected], my all the colleagues (around 120 employees) have also taking service from HDFC bank.

I have applied for new ATM Debit card as my old one was missed out. After 5 to 7 days, I got SMS for informing that my Debit card & PIN has been dispatched to GANDHINAGAR branch.

Afterward, I went 3 to 4 times to HDFC bank for inquiring for the same at the HELP desk, but they were avoiding or refusing and neglected me & behave just like evil. And use some manner less words; it’s very much hurt for me. As I have trusted the one of the HDFC bank in India. I have also informed to Bank that please don’t RPAD PIN Number and Debit card at my native place (at Mehasana).I want to collect it form Branch. Than also they have not given by hand and send to the house, I have confirmation as mobile SMS that I have to collect that from Branch.

I was very disappointing with the service when I express my desire to meet the manager I was told to come tomorrow and he negates me & leaves the chamber. Anyhow when I reach the manager to log a complaint I was threatened by him and was not ready to listen or believe what happen instead of correcting himself he tried to prove me wrong. Till date I was very proud to be a customer of HDFC but this incident has made me disappoint. This is how a customer is treated in HDFC Bank.

I have also heard others this type of behavior from the other colleagues of my companies.

The managers need to have training for Customer Service. There should be some Grievance cell especially for the disappoint customers and strict actions should be taken against them or can also have some customers surveys to know the service of the bank. I would like to raise this issue to the CEO of India and the higher officials and let him know what kind of service we receive at this branch.

Here I have not mentioned the employee’s names because I just want to give the warnings by HDFC bank Management team to the HDFC Gandhinagar Branch senior employees, if in future this type of approach is there for customer than I will come with the Name of the employees.

I hope you will take necessary steps to provide better customer services specifically for the Client of GANDHINAGAR HDFC branch.


Thanking you,
Dinubha Zala
[protected]
Gandhinagar
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  8 CommentsShareTweet

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The Head
Customer Care Division
H D F C Bank Ltd.

Subject: Saving Account No. [protected] at Rrampa tower, civil lines, Jalandhar 144001.

Dear sir/ Madam.

I brought the following few lines for your kind consideration and immediate action please and also suitable action against such person/ banking system.

1. I have opened a saving account by depositing Rs. 10, 000-00 in your above branch and your bank allotted me above account no with a welcome kit( Copy of letter enclosed)
2. Since the date of opening the account i did not operate it as i am a retired person and not frequent traveller, however i kept the debit card with me all the time as if i needed, i may use it for emergency fund requirements.
3. On dated[protected], i again deposit the sum of Rs 33, 000-00 in account as cash. The copy of receipt is enclosed for your ready reference purpose.
4. On dated[protected], i also deposited a cheque of Rs 8000-00 of the same branch of account no [protected] belongs to my wife (Photo copy of the receipt is enclosed) for your ready reference purpose.
5. Now my account is loaded with the Sum of Rs. 51, 000-00 Plus interest given by you apoxx. Rs. 350-00.
6. As i have to make an investment in favour of my granddaughter for sum of Rs 50, 000-00, I on dated[protected] issued my check of Rs. 50, 000-00 to ICICI Prudential life insurance co. As the last date for this scheme was[protected].
7. On[protected], my ICICI agent called me and told that my cheque has been bounced with memo refer to drawer.
8. This give me lot set back and humiliation as there is no chance of lack of funds in my account, i become culprit in the eyes of my relatives and the ICICI persons.
9. Any way on 2nd of February i asked my son Anil Kumar Gupta to check the account and find the reasons. As my son is joint holder in this account, and also instructed him to withdraw the cash so that if any chance is there to regularize the investment made earlier. ( Although the last date was gone and ICICI peoples already informed that the investment is cancelled)
10. As per the enquire made by my son, The cheque of Rs 8000-00, deposited by me of The account no [protected] belongs to my wife was not cleared, Thus he withdraw the sum of Rs 43, 200-00 by using his own signature on cheque no. 158927.
11. I have also a hot discussion with my wife why she did not told me regarding the sufficient balance in her account, and according to her she never use her debit card . The atmospheres at my house become so tense.
12. In the evening some of official of HDFC bank including Mr Kavaljet singh, & Mr parminder singh arrived in office of my son and asking for the refund of sum of Rs 43, 000-00 as cash immediately, which he withdraw from bank in the morning from my account. They pressurised my son lot by giving threats for dare consciences, and ultimately they managed to take back cash by returning the cheque no 158927 and told him that my account is blocked due to unknown reasons. And ask him to visit branch with ID’s for the regularization of account.
13. The whole episodes give me lot of harassments, mental tension, & Humiliations. My son is going the branch daily and wasting his few valuable hours and till this date no action is taken by your bank staff and i am unable to use my account since there is balance amount is more than Rs. 50, 000-00.
14. Now the few question to you.
• When the required minimum balance is available in account, there is no reason to block the account?
• If the bank did so, why i am not informed?
• At the time of depositing the sum Of Rs 33, 000-00, why the concern person did not inform? And if the account was blocked, how he or she managed( Cashier) to receive the cash??
• Why bounced cheque deposited in my account was not send to me by post or informed me??
• I am receiving the monthly statements, why the statement is not carried INOPRATIVE ACCOUNT CAPTION!??
• Can you bank official use power out of the way to treat any one at his house or office? And take the cash at 08.00pm after the closing of bank?
• How an interest by monthly is being credited to my account??
• Like this there are lot of question. How a bank can harassed & threat a senior citizens and their money is not at all safe in such private banks.

Anil Kumar gupta C/o
( Narinder Kumar Gupta) Date[protected]
44, SF, Saraswati Vihar
KPT Road Jalandhar.
Ph. [protected]
I want fo transfer my home loan because the HDFC is not reduce the Rate of interest after the govt.declare for reducing the rate of interest.

when i go there for taking photo copy for putup my application to other bank for transfer my home loan they are not giving me my documents photo copy of my property.

how can they block the document of my property?
r/sir,
I want to draw your kind attn towards that my self NITIN GUPTA PROP OF M/S RADHA METALS and my a/c no. is [protected]
iam doing complaint twice regarding withdraw my amount from my C/A by cashier ( mr BHUVAN SEHGAL, mob [protected] ) ashok vihar phase 2 delhi branch by overwritting on my cheque .. bt there is no response from your side .
my complaints no. is del063368 and del053769

so iam complaint to you and dis is my last request from my side otherwise iam going to consumer court. so please take an strict action against my complaint as soon as possible

I THINK iam doing a great mkstake bcz iam opening my c/a in your bank . now iam knowning why people say that icici bank is good then hdfc bcz in your bank there is no value of customer in your eyes n customer is not getting any sufficient reply from your side

SIR U JUST SEE DAT CHEQUE OF AMT RS 311100 THERE IS OVER WRITING N PLZ CHECK MY SIGNATURE ALSO ... AND PLZ ISSUE ME THAT CHEQUE IN MY BRANCH
YOUR STAFF HAS BEEN OVERWRITING ON THAT CHEQUE BY SELF...N PLZ CONTACT ON MY MOBILE NO.

NITIN GUPTA
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HDFC Bank — Compliant against HDFC Bank

To,
HDFC Bank
Respect Sir,

This is regarding the miss-behavior against me by GANDHINAGAR G-5, HDFC Branch Employees.

As I have a HDFC Bank Salaried Account from Last more then 2.5 Years. My salary A/C no. [protected], my all the colleagues (around 120 employees) have also taking service from HDFC bank.

I have applied for new ATM Debit card as my old one was missed out. After 5 to 7 days, I got SMS for informing that my Debit card & PIN has been dispatched to GANDHINAGAR branch.

Afterward, I went 3 to 4 times to HDFC bank for inquiring for the same at the HELP desk, but they were avoiding or refusing and neglected me & behave just like evil. And use some manner less words; it’s very much hurt for me. As I have trusted the one of the HDFC bank in India. I have also informed to Bank that please don’t RPAD PIN Number and Debit card at my native place (at Mehasana).I want to collect it form Branch. Than also they have not given by hand and send to the house, I have confirmation as mobile SMS that I have to collect that from Branch.

I was very disappointing with the service when I express my desire to meet the manager I was told to come tomorrow and he negates me & leaves the chamber. Anyhow when I reach the manager to log a complaint I was threatened by him and was not ready to listen or believe what happen instead of correcting himself he tried to prove me wrong. Till date I was very proud to be a customer of HDFC but this incident has made me disappoint. This is how a customer is treated in HDFC Bank.

I have also heard others this type of behavior from the other colleagues of my companies.

The managers need to have training for Customer Service. There should be some Grievance cell especially for the disappoint customers and strict actions should be taken against them or can also have some customers surveys to know the service of the bank. I would like to raise this issue to the CEO of India and the higher officials and let him know what kind of service we receive at this branch.

Here I have not mentioned the employee’s names because I just want to give the warnings by HDFC bank Management team to the HDFC Gandhinagar Branch senior employees, if in future this type of approach is there for customer than I will come with the Name of the employees.

I hope you will take necessary steps to provide better customer services specifically for the Client of GANDHINAGAR HDFC branch.


Thanking you,
Dinubha Zala
[protected]
Gandhinagar
dear sir
a amount of 11030 is detucted from my account [protected] by home loan department for processing fees of home loan, now i have cancell thjis reqirment but my amount is not credited till date for detail kindly see attached mail

Sir
7 days completed but still I have not got my 11030 rs amount which was deducted from my bank account [protected]

Regards
Dinesh Kr Sharma
Manager-Maintenance
B.A.G Films & Media Ltd.,
FC-23, Sector-16A
Noida-201301
Mob-91-[protected]
Ph: +[protected]



-----Original Message-----
From: Bulbul Satsangi [mailto:[protected]@hdfc.com]
Sent: Wednesday, July 08, 2009 12:35 PM
To: Dinesh Sharma
Cc: [protected]@hdfc.com
Subject: Re: FW: cancellation of home loan request

Dear Sir

We are yet to receive confirmation and intimation for the clearance of processing fee cheque We will be able to refund the fee to you within 7 working days


Regards

Bulbul





"Dinesh Sharma"
<dinesh.[protected]@bag
network.in> To
<[protected]@hdfc.com>
07/08/2009 12:02 cc
PM <[protected]@hdfc.com>
Subject
FW: cancellation of home loan
request










Dear sir/Mdm
Kindly credit the amount of 11030 Rs in my account


Regards
Dinesh Kr Sharma
Manager-Maintenance
B.A.G Films & Media Ltd.,
FC-23, Sector-16A
Noida-201301
Mob-91-[protected]
Ph: +[protected]
Respected sir,
It is brought to your kind attention that i am having a saving bank account no. [protected].and dmat account no.10661027.in hdfc bank Bathinda(punjab)branch. sir, i have been charged with so many times with the debit as (bank induced). i dont know when i am maintaining my minimum balance, then why so many times the bank has charged this amount. I have approched the Dmat account dealing person Mr. bajaj. but mu query is still pending with the bank. Kindly waive the charges applied to my account otherwise i have no option to close my account permanently. i have also an another salary account with this bank.but there is no redressal to my complaint.
Kindly do the needful and give instructions to the bank staff to waive my charges.
Thanking you.
regards

Suresh Kumar dhingra
257, bharat nagar Bathinda[protected]
dear sir/ Mam

Subject- poor services
Sir,
I have an a/c with hdfc bank in branch kunjpura road opp, . mahabir dal karnal (haryana) and there services are very poor and i want to close my accopunt but branch manager refuse to close my account no- [protected] and behave very badely with me. And also they have opned my perferred account by saying that its ZERO BALANCE but now bank deduct the Quarterly balance maintance charges from my account so i decide to close my account.
please do the needful



Regards
ranjit singh
h.no- 533/3, jyoti nagar,
kaithal road, karnal(haryana)-132001

Mob-91-[protected]
My two wheelar laon is all ready paid but not receive a no objection letter(NOC)

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