[Resolved] HDFC Bank — Harassment Call | |||
Hi Team, My name is Terence Pinto. On request i would provide my credit card number. I am 2 months past due on my card due to my salary been late and some personal issues. I received a call today on 15:25. I could not pick up because I was on another call. This lady calls up my office number and speaks to a colleague of mine saying that she is calling from courier company. I was on another call. I kept the phone and spoke to her.She said that she is calling from HDFC Bank CC and was asking the payment. I told her to call my cell number. I also told her since my salary has not come i could not make payment. I asked her to call on my cell. She called on my cell on 15:29. I told the lady I have not received my salary yet. Once I receive i would make my payment. She asked me date I said by 4th or 5th. My question is I wanted to discuss with her the details as well as some settlement that I want to do. She was insisting on how will I make the payment. I told her will do by cheque or transfer. I wanted to discuss on settlement she bluntly disconnected the call. Is this how you treat your consumers. I wanted to discuss settlement and close the account and you guys and disconnecting the call. It was only once you called me and if phone is busy why don't you call after some time. I will pick up. Besides, if I mess up you people will report my rating to CIBIL as irregular payment or defaulter. If this is the attitude, I don't want to continue with HDFC. In future, if i receive any call on my office number or somebody visiting my house/office I am going to raise a police complaint against HDFC. Also, i am putting a complaint on consumer forum so that people also understand the ill-treatment faced by customers. Regards, Terence Pinto Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
Comments
HDFC Credit Card — Harashment calls
My name is Mr. Hira Motyani from Ahmednagar (M.S) my credit card no is : [protected], last month I failed to pay the credit card bill, I started receiving calls from Ms. Madhuri from PUNE[protected] Sir I don’t know whether I would be wrong but honestly speaking the above executives really don’t have manner to speak for collection. They are using a lower grade talk. Sir this is not a way to speak with any customers, even that executive told me that “aapki hesiyet nahin hai credit card use karne ki”. What does it mean. if we are not capable o[censored]sing the card then why did the bank issued the credit card, why our card is still active. From last 5 years I am using the credit card, but I had never came across these kind of words. The language that the executive was speaking was just rubbish, a lower grade people use.Sir I m waiting for your reply that please take necessary action or please teach the above executive to speak well. Bcoz the people represents the company.
Though if we fail to pay the bill, then bank charge us for late payment. we are ready for paying the late fees charges then is there any reason to talk like this without knowing the background of the person. Sir I repeat the language was really rubbish, a lower grade people talk.
Hira Motyani
[protected]
I agree to you friend i also face the same problem.
Please tell me how i can take any action on them. please guide me .
Please tell me how i can take any action on them. please guide me .
Dear Sir/Madam,
I'm using HDFC Bank credit card from last three year. I always have made the payment probably next day o[censored]sing the credit card and various times the HDFC Bank also have apprecieted as the good client having enhenced the credit limit of card.
Due to recession i've lost my job and could not make last payment on time.because of that i've been harassed by the HDFC Bank credit card's agency. though i have made the request that i'll make the payment today itself as soon as get my salries credit into my bank a/c., but they did not listen me ultimetly having tiered i gone to nearest police station and made the complain against bank.
And now i am going to take another action.
Ambrish
I'm using HDFC Bank credit card from last three year. I always have made the payment probably next day o[censored]sing the credit card and various times the HDFC Bank also have apprecieted as the good client having enhenced the credit limit of card.
Due to recession i've lost my job and could not make last payment on time.because of that i've been harassed by the HDFC Bank credit card's agency. though i have made the request that i'll make the payment today itself as soon as get my salries credit into my bank a/c., but they did not listen me ultimetly having tiered i gone to nearest police station and made the complain against bank.
And now i am going to take another action.
Ambrish
i have credit card no. [protected] of limit Rs. 125000. issued bank hdfc issued on march 2008 and i was regularly pay my amount. In some months the payment was deposited 3-4 days late $ in these 3 to 4 days the customer care no. of hdfc bank chandigarh unit harrased me, my family members $ my in-laws and make abused languages which is untolerable please do some thing. here i can mention that they can not send me any statement till this date & i also request them that i have not need of credit card i can pay their balance in instalments . please give me any suggestion
HDFC Credit Card — Harassing
HDFC Bank has been harassing me for the last one and half year and the intrest i have paid I could have brought a new car, they never see the personal sitaution I agree they need not but they should accept when we ask for time they cant be calling 100 time a day, and inform my relative, office staff this is really not a professional way to doThe harassment calls from HDFC Bank is unacceptable, next time I am gona record the call's and move legally
Regard's
Biju Jacob
HDFC bank Credit card recovery department is most notorious in the country.
That is the reason they can show very low Non Performing Assets because they never write off any of the settlements done with the customers. They did the same with me for one year. I took the matter with ombudsman, using all the emails that i had sent for one year, the settlement letter scanned copy and the proof of payment that i had done. Now i have received the zero balance confirmation and write off in cibil.
They try to get you into accepting expired settlement letter after which you have no rights. Make sure you make the payment within the written time frame of the settlement letter at all cost
Stay away from HDFC bank for all reasons.
That is the reason they can show very low Non Performing Assets because they never write off any of the settlements done with the customers. They did the same with me for one year. I took the matter with ombudsman, using all the emails that i had sent for one year, the settlement letter scanned copy and the proof of payment that i had done. Now i have received the zero balance confirmation and write off in cibil.
They try to get you into accepting expired settlement letter after which you have no rights. Make sure you make the payment within the written time frame of the settlement letter at all cost
Stay away from HDFC bank for all reasons.
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HDFC Credit Card — Harassing call to my wife
This is in reference to card no [protected], for which HDFC bank and its collection agents are harassing us again. Last Saturday Vivek Sharma called from 45501819 on my wife’s mobile claiming that he is a bank employee. He said that he can help her reduce the amount of rs 27, 000 to rs 6000, if and only if my wife agrees to meet him. This is indeed harrowing! Eventually when she asked him for his employee code –m he refused to share it. Later we discovered that it is collection agency.