[Resolved]  HDFC Bank — Poor service from HDFC car loan Dept, Pune

Your bank harrass by returning cheque due to signature differ. particulalrly Vadodara clearing office. I paid delayed payment chareges when one of my cheque returned which was drawn on favour of standarad chartered bank for clearing montlhly dues of credit card. Cheque was simply return for signature difference. which i think may be slight differ. I paid penalty and other charges of Rs.890/- for mistake of HDFC local clearing house of vadodara.Please check up Cust ID 25168595

Copy of complain send to [protected]@hdfcbank.com detailed hereinbelow:

Complaind registered vide MUM150244

Following is summarised complain:

(i) statement should prominently read as Accounts status: Salary or Regular salary or Zero salary in place of Regular Accounts ( Logic already conveyed/talked with your phone banking officer dtd 19-5-10 at 19.30 hrs. please get tape and hear)
(ii) Nominee details shown unregistered why when all details filled up at the time of account open in form .I will not go to bank for this and will go to court. Find form from your branch only.
(iii)Provide TOLL FREE NUMBER to connect with HDFC on phone customer loose money
(iv) Want to register for cheque book but your menu on customer care is not simple.I phoned number of times and wasted money
(v) I could not access netbanking due to change for security by HDFC. KIndly help me urgently so that I can do transactions online.
(vi) necessary screen shot as desired and advised by your phonebanking officer is attached for ready reference. please help

HDFC Bank — Poor Service

The very first thing I would like to say is, your service sucks. You guys need to have a bowl in hand, stand in front of ICICI bank and beg for banking knowledge.

I had given a request to break my FD # ***1600 (Customer Id # 8946253) about a month back at HDFC electronic city Bangalore branch.

The very first day the lady at help desk took the filled form and assured me that the amount will be credited to my account (Acc # ***3862) within three days.

After a week when I visited to branch I was told that I need to submit an ID proof and I was promised that they will process it on the same day.

Again after a week when I visited the branch, A senior guy (ABHIJEET MUKHERJEE, Empl # A9497) told me that the lady at help desk is new to bank, she doesn’t know the procedure. The guy again took the form and assured me that it will be processed on the same day.

Again I got a call from mr. ABHIJEET MUKHERJEE saying that there is an overdraft that you need to close and it’s my mistake, he asked me to visit the branch again. Once I reached the branch I was informed that the OD is in some other branch so they can not close it.

After discussing with senior folks, again mr. ABHIJEET MUKHERJEE took the form and assured me that they will process it on same day.

After few days when I visited the branch, I was told that it would take another 10 days.

And now after days there is no update on the same.

It looks like a story, it’s how HDFC is treating customers,
After reading all this, will you please answer my following questions.

1> Do you really return customer’s money deposited in FD.
2> How much time generally it takes.
3> Is there any mechanism in place so customer can be kept informed about their requests and they don’t have to visit the branch again and again.
4> Was it really my mistake that forced me to visit the branch five times. Shouldn’t the personal banker knowing the procedure. Probably it was, I opted for HDFC when I had options for CITY bank and ICICI bank.
5> When can I except the request to be process. Should I wait for a year or so.
6> Can you fire mr. ABHIJEET MUKHERJEE Empl # A9497 for harassing, misguiding customers.


I would be posting this to multiple forums. I'll try my best to let others know about the kind of service HDFC bank proving to it's customers.

Thanks,
Sanjiv Katiyar

BP Oil International Limited
[protected] sanjiv.[protected]@uk.bp.com

I'd been in same situation earlier. Better you go with other banks.

Today I visited the branch. I asked for complained form, I was told that they don't have the for. It's strange. They have the complained box. but don't have the form.

We have current account with HDFC sunam branch .It takes about to 2-3 hours to get the funds transfer from one account to another account. Today we have given a cheque for transferring the funds to our Dhuri Branch at about 1.30 pm upto 3.15 pm the cheque was lying unattented and no transfer of funds was done.
Nobody is listening to the problem.

From :
MUTHOOT FINANCE LTD.
SUNAM BRANCH
PH:[protected]
A/C NO: [protected]